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Journal : Journal of Social Science Utilizing Technology

In Efforts to Improve Online-Based Services (Case study at the One-Stop Integrated Service Investment Office (DPMPTSP) of Jepara Regency) Rahmawati, Luluk; Andni , Riyan; Faza, Iqbal
Journal of Social Science Utilizing Technology Vol. 1 No. 2 (2023)
Publisher : Yayasan Pendidikan Islam Daarut Thufulah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jssut.v1i2.599

Abstract

Background. In today's era, easy access to the use of technology and information is a flow of global components where it all cannot be separated by the modernity of society, the number of gadget users proves that the ease of access to technology and information in services is growing rapidly. The availability of various characteristic services on the gadget is a facility for technology users, it can also help each individual in completing various forms of work.. Purpose. This study aims to analyse the effectiveness of e-government implementation in licensing services at DPM-PTSP Jepara Regency. Method. This type of research is descriptive qualitative with data collection techniques using observation, interviews and documentation. The data analysis techniques used are data reduction, data presentation and conclusion drawing. Results. The results of this study state that with the launch of the official DPMPTSP website, it is hoped that the implementation of licensing services will no longer take months but only hours, but DPMPTSP must be able to make more efforts because there are still several obstacles in the implementation of e-government. Conclusion. the conclusion of this research is that the launch of the official website portal from DPMPTSP, hopefully the application of licensing services will no longer take days but only hours and service delivery can continue to strive for progress as well as growth so that the community, especially business people, can fulfil their various rights and basic needs. therefore the implementation of One Stop Integrated Services (PTSP) regarding OSS licensing, JOSS and SIMBG making can be said to simplify the bureaucracy and make it easier for business actors.
Single Submission System (OSS) As A Feature to Simplify Business Licences (Case Study of the One-Stop Investment and Integrated Service Office (DPMPTSP) in Jepara Regency) Ayumna, Frida Salma; Andni, Riyan; Faza, Iqbal
Journal of Social Science Utilizing Technology Vol. 1 No. 2 (2023)
Publisher : Yayasan Pendidikan Islam Daarut Thufulah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jssut.v1i2.600

Abstract

Background. Licensing services for business actors or the public is one of the obligations that must be fulfilled by state administrators. Business actors and investors certainly really want fast and straightforward services and processes. The government as the licensing supervisor is the main legality for business actors. The function of licensing is to regulate activities that have the potential to cause disturbance to the public interest. The application procedure has strict policies but does not have to have a series of complicated processes. The government created a system in the form of Online Single Submission (OSS) to make it easier for business actors to manage business licences.  The facilitator of the government in facilitating its implementation is assisted by the One-Stop Investment and Integrated Service Office. Purpose. The purpose of this research is to find out how the performance of the Investment Service and One Stop Integrated Services is and also to find out what obstacles occur in the field and how solutions are produced to solve various existing obstacles. Method. The research method in this study is to use qualitative methods and data collection methods using interview techniques to find out information from respondents. Results. The results of the discussion of this study indicate that the Investment and One-Stop Service Office has provided good and responsive service so that existing constraints can be resolved immediately. Conclusion. The Online Single Submission (OSS) system is implemented to accelerate business licensing at the Jepara Regency Investment and One-Stop Integrated Service Office (DPMPTSP) as a public service facility under the Jepara Regency Investment and One-Stop Integrated Service Office (DPMPTSP). To obtain a commercial or operational business licence, it must start with registration through the OSS website.