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All Journal JURNAL ILMU KEOLAHRAGAAN Jurnal Kejaora (Kesehatan Jasmani dan Olahraga) Jurnal Ilmiah STOK Bina Guna Medan PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Dan Karya Mahasiswa Bhinneka: Jurnal Bintang Pendidikan dan Bahasa Mutiara Pendidikan dan Olahraga Atletik Karya : Jurnal Pendidikan dan Olahraga Aktual
Lutfhi Abdil Khuddus
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Physics Public Health Social Sciences Other

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Tingkat Kepuasan Member terhadap Profesionalisme Personal Trainer di ATLAS SPORT CLUB Surabaya Dimas Zhafran Al Farras; Made Pramono; Soni Sulistyarto; Lutfhi Abdil Khuddus
Mutiara Pendidikan dan Olahraga Vol. 2 No. 6 (2025): November: Mutiara Pendidikan dan Olahraga
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mupeno.v2i6.873

Abstract

Fitness center is a business or service center that provides sports services and sports facilities for its customers. The level of member satisfaction can be seen from the quality of service provided. With the professionalism provided by personal trainers, members will have their own interest in the services and ethics that personal trainers do. This study aims to determine the level of member satisfaction with the professionalism provided by personal trainers at ATLAS CLUB SPORT Surabaya. This type of research is presented using a descriptive quantitative research method with a survey approach, where the questionnaire instrument is used as support for data collection. This study uses the Servqual method to measure the level of professionalism provided by personal trainers to members. This method includes several aspects, namely tangibles, reliability, responsiveness, assurance, and empathy which are used to measure the professionalism of personal trainers. The study population was members who used personal trainer services totaling 100 people, and a sample of 25 people taken using the purposive sampling method. The results of this study indicate that the tangible aspect and the responsiveness aspect received the highest scores, namely 88% and 87%. Meanwhile, the aspects of reliability, assurance, and empathy each received a score of 86%. With the results obtained, it shows that the personal trainer of ATLAS SPORT CLUB Surabaya has provided professional quality, very satisfying service and also understands what members need.
Co-Authors A. Burhanuddin Kusuma N Abdul Aziz Hakim Abdul Hafidz Achmad Widodo Andhega Wijaya Andri Suyoko Andun Sudijandoko Anggara Anggara Ardhiansyah Rahmat Firdaus Catur Supriyanto Denny Febriansyah Dimas Zhafran Al Farras Dita Yuliastrid Faza Dhi’fan Wicaksono Gigih Siantoro Hijrin Fithroni Himawan, Indra Irmantara Subagio Made Pramono Meftahudin Naufal Al’fath Firjatullah PUDJIJUNIARTO Rusdiawan, Afif Soni Sulistyarto Trio Wahyu Wicaksono, Akhmad Yulia Hidayatul Azizah