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All Journal International Journal of Evaluation and Research in Education (IJERE) Register: Jurnal Ilmiah Teknologi Sistem Informasi EMITTER International Journal of Engineering Technology Indonesia Symposium on Computing Indonesian Journal on Computing (Indo-JC) IJoICT (International Journal on Information and Communication Technology) Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat JURNAL MEDIA INFORMATIKA BUDIDARMA Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control JITTER (Jurnal Ilmiah Teknologi Informasi Terapan) JUMANJI (Jurnal Masyarakat Informatika Unjani) Jurnal Teknologi Bahan dan Barang Teknik Charity : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Pada Masyarakat Indonesia (JPPMI) Jurnal Nasional Teknik Elektro dan Teknologi Informasi eProceedings of Engineering Jurnal INFOTEL Jurnal Pengabdian Riset Masyarakat Madani Jurnal Pemanfaatan Teknologi untuk Masyarakat
Novian Anggis Suwastika
Universitas Telkom
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Journal : jurnal infotel

 1 
Customer satisfaction of urban farming application services: e-Buruan Sae Parman Sukarno; Rio Guntur Utomo; Rahmat Yasirandi; Novian Anggis Suwastika
JURNAL INFOTEL Vol 14 No 4 (2022): November 2022
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v14i4.846

Abstract

This study evaluates the customer satisfaction model in adopting the Web 2.0-based e-Buruan Sae application. The e-Buruan Sae application is an interactive Web 2.0-based application used by the government and the people of Bandung City to manage urban farming activities. This research is quantitative correlational research and applies a research method based on Design Research Methodology (DRM). The stages of this research are the literature review stage with the output of research objectives, the initial empirical analysis stage with the outputs of the hypothesis and research model, the experimental stage for data collection, and the final empirical analysis stage with the output of the data analysis results. This study uses six variables to measure customer satisfaction: ease of use, service quality, interactivity, trust, customer satisfaction, and IT development. The results of empirical testing show that the ease of use and IT development variables do not affect the customer satisfaction variable. In contrast, the remaining variables have a positive effect on customer satisfaction. This research produces measurements to evaluate customer satisfaction on the Web 2.0-based urban farming application.
Co-Authors -, Hamsarwati Aji Gautama Putrada Andrian Rakhmatsyah Angelina Prima Kurniawati Angga Anjaini Sundawa Angga Juliat Saputra Anita Auliani Annisa Gustien Widowati Annisa Marwa Nursantoso Bayu Erfianto Caecarryo Bagus Dewanata Danu Hasan Dimas Rizki Agusta Dita Oktaria Eko Darwiyanto Erwid M Jadid Erwid Musthofa Jadied Fazmah Arif Yulianto Fikri Ali Gamma Kosala Hamzah Misbachul Adlan Hana Rifdah Sakinah Hanifa Zahra Dhiah Hilal Hudan Nuha Irvan Naufali Rahmanto Isa Mulia Insan Januar Triandy Nur Elsan Jati Hiliamsyah Husen Jati, Riyan Kuncoro Kamal, Eriska La Ode Fajrul Islam Sabti Mahendra Dwifebri Purbolaksono Maman Abdurohman Marnisa Ramdani Mas'ud Adhi Saputra Maslin Masrom Matje, Irman Mohammad Gilang Al Faritsy Muhammad Aditya Tisnadinata Muhammad Al Makky Muhammad Arief Nugroho Muhammad Ihsan Muhammad Nabil Fauzan Muhammad Naufal Hawari Muhtadu Syukur A Nanda Afianti Sale Nisa Eka Nastiti Novian Denny Nugaraha Nuha, Hilal H Nur Fadila Pandu Widiantoro Pandu Widiantoro Parman Sukarno Praditya Wahyu W Qonita, Qori Qori Qonita Qotrunnada Firly Ramadhanty Rafli Rahmanda Mulia Rahmat Sinjai Rahmat Yasirandi Rahmiati Aulia Reza Febrialdy Yuwono Reza Febrialdy Yuwono Rifki Wijaya Rio Guntur Utomo Rosa Reska Riskiana Said Al Faraby3 Sarlin Sayid Rayhan Mulachela Seiba Shonia Sena Amarta Setiawan, Muhammad Ilham Sidik Prabowo Taufik Suyanto Teja Laksana Teti Tiara April Fadhillah Tri Brotoharsono Vera Octavia Wa Ode Inda Lestari Wajdi, Halim Yan Detha Shandy Vandapperen Zidni Fahmi Suryandaru