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All Journal Jurnal Informasi dan Teknologi (JUMPER) INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE
Arijanti, Susi
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Humanities Computer Science & IT Economics, Econometrics & Finance Social Sciences

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The Implementation of End User Computing Satisfaction and Delone & Mclean Model to Analyze User Satisfaction of M.TIX Application Pramudito, Dendy K; Arijanti, Susi; Yanto RUkmana, Arief; Oetomo, Dedy Setyo; Kraugusteeliana, Kraugusteeliana
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v5i3.383

Abstract

This study aims to identify the elements that affect user satisfaction and the degree of user satisfaction with the online ticket application. This study makes use of the End User Computing Satisfaction (EUCS) model's development model, which includes three DeLone and McLean variables system quality, information quality, and service quality along with five EUCS model variables: content, accuracy, format, timeliness, and ease of use. The population of this study is made up of frequent users of Android-based online ticketing applications. Respondents were selected from as many as 175 respondents to be the research sample using the purposive sampling technique. Data analysis was carried out using the PLS-SEM approach with SmartPLS tools. The results showed that users were satisfied using the online ticket application, and out of eight hypotheses, two were rejected and 6 were accepted. So that the factors that influence user satisfaction in online ticket applications are accuracy, ease of use, timeliness, system quality, information quality, and service quality.
The Application of Developed Delone & McLean Method to Analyze The Success and Effectiveness of Alfagift Application Among Big Cities' Users in Indonesia Pramudito, Dendy K; Arijanti, Susi; Akbar, Zulfikri; Haribowo, Rio; Diawati, Prety
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 4
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v5i4.424

Abstract

This research aims to find out how successful application use is and what factors influence the successful use of online shopping applications. This research uses quantitative methods. Users of online shopping applications in Jabodetabek were given a questionnaire via Google Form as part of the data collection method used in this study. Users of online shopping apps made up the study's population. Purposive sampling was the method used to choose the study's sample. In this study, a sample of one hundred respondents was used. The two types of data analysis are statistical analysis and demographic analysis. The results of the conducted research support the notion that the presence of online shopping applications is beneficial, and that user perceptions play a significant role in the success of an application's use. Respondents can shop online with convenience and utility thanks to the services offered by online shopping applications. User satisfaction with net benefits is the most significant factor, according to the path coefficient and t-test values. This indicates that consumers are happy with the online shopping app and are inclined to accept the advantages it provides. Consumers believe that an element that can raise the net benefit value of online shopping applications is user satisfaction. According to the path coefficient and t-test values, service quality is the factor that has the least impact on users' perceptions of its usefulness. This indicates that consumers believe the usefulness value they perceive from online shopping applications cannot be enhanced by the quality of those services. So, improvements need to be made so that the success of using the application increases.
Application of The Rapid Application Development Method to Develop a Decision Support System for Employee Performance Assessment in a State-Owned Electricity Company Fermica Iskandar, Merissa; Dharmawan, Donny; Kusnady, Diding; Sintesa, Nika; Arijanti, Susi
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.486

Abstract

This study aims to create a decision support system for employee performance evaluation that will help managers choose qualified applicants for advancement. In this study, observation, interviews, and literature review were employed as data collection techniques. RAD is the system development methodology that the author used in this study. Black box testing is used for testing. The following conclusions were drawn from the research's findings: first, it created a helpful decision support system that helped managers judge employee promotions by giving them more objectivity. This system helps managers make more accurate and equitable promotion decisions by offering rewards for evaluating employee performance. Second, this research contributes to the field by developing a decision support system visually representing employee performance metrics using graphs. Using the MFEP and MPE methods in the system provides a clear and easy-to-understand picture of employee performance. With graphs, managers can quickly and efficiently evaluate employee performance data, facilitating decision-making.
MARKETING STRATEGY THROUGH APPLICATION-BASED DIGITAL MARKETING IN INCREASING CUSTOMER SATISFACTION Yupiter Mendrofa; Arijanti, Susi; Eka Putra, Johni
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 2 No. 7 (2024): July
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Technological developments produce increasingly sophisticated facilities, which can be used as media in developing customer satisfaction-oriented business ventures. One form of technology integration is in marketing practices using digital marketing strategies. Digital marketing strategies are very important as a strategy to increase sales. Currently, establishing effective communication with customers has become a necessity so that customers can understand them. Digital marketing is a marketing or promotional activity for a brand or product using digital media or the internet. The aim of digital marketing itself is to attract consumer interest quickly. The use of digital media in this activity can provide many benefits because the advantages of digital technology enable instant two-way communication between producers and customers, where customers can choose, order, respond and even submit complaints directly wherever and whenever. The important point of the advantage of digital technology is the high frequency of communication or interaction that occurs between producers and customers with a fast information distribution process, which indicates the existence of high frequency brand communication.
The Effect Of Business Strategy, Digital Transformation, And Competitive Advantage On Firm Performance Mayndarto, Eko Cahyo; Arijanti, Susi; Susilowati, Eko Meiningsih; Sampe, Ferdiandus
Journal Management & Economics Review (JUMPER) Vol. 2 No. 10 (2025): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v2i10.669

Abstract

This study investigates the effects of business strategy, digital transformation, and competitive advantage on firm performance among medium and large enterprises operating in Indonesia across various sectors. Using a purposive sample of 200 firms, data were collected from top- and mid-level managers and analyzed through multiple linear regression and mediation analysis. The results indicate that business strategy and digital transformation both have significant positive impacts on firm performance, with competitive advantage serving as the strongest predictor. Moreover, competitive advantage partially mediates the relationship between business strategy, digital transformation, and firm performance, highlighting its critical role in translating strategic and technological efforts into superior outcomes. These findings contribute to strategic management literature by integrating traditional and digital perspectives, offering practical insights for managers aiming to improve organizational performance in the context of rapid technological change and market competition. Limitations and directions for future research are also discussed.
Co-Authors Akbar, Zulfikri Dendy K. Pramudito Diawati, Prety Donny Dharmawan Eka Putra, Johni Eko Meiningsih Susilowati Fermica Iskandar, Merissa Haribowo, Rio Kraugusteeliana Kraugusteeliana KUSNADY, DIDING Mayndarto, Eko Cahyo Oetomo, Dedy Setyo Sampe, Ferdiandus Sintesa, Nika Yanto RUkmana, Arief Yupiter Mendrofa