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All Journal JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Mandala Pharmacon Indonesia PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Inovasi Farmasi Indonesia Jurnal Ners Medfarm: Jurnal Farmasi dan Kesehatan Jurnal Pharmacopoeia Prosiding Seminar Informasi Kesehatan Nasional Journal of Health Management and Pharmacy Exploration (JOHMPE) JUKEJ: Jurnal Kesehatan Jompa
Harsono, Samuel Budi
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Humanities Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Education Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : Medfarm: Jurnal Farmasi dan Kesehatan

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Performance Analysis of the Pharmacy Installation Dr Harjono Ponorogo Regional General Hospital in 2023 Based on the Balanced Scorecard Method Yustyananingrum, Nora; Wijayanti, Tri; Harsono, Samuel Budi
MEDFARM: Jurnal Farmasi dan Kesehatan Vol 14 No 1 (2025): Medfarm: Jurnal Farmasi dan Kesehatan
Publisher : LPPM Akafarma Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48191/medfarm.v14i1.575

Abstract

Background: RSUD Dr. Harjono Ponorogo is a referral health facility in the Ponorogo district. So far, its performance measurement has only focused on financial aspects. Therefore, a more comprehensive approach is needed using the Balanced Scorecard method which includes four main perspectives, namely financial perspectives, internal business processes, customers, growth and learning Objectives: To determine the performance of IFRS RSUD dr Harjono balanced scorecard method using four perspectives. Methods: Descriptive research method with a combination approach involved all IFRS employees and repeat visit outpatients, this study designed non-experimental case study was descriptive. Data collected in the form of quantitative data and qualitative. The sampling technique used was purposive sampling. Criteria used for the respondent customers are all Hospital Pharmacy Installation employees and repeat visit outpatients Results: The results showed on Financial perspective suggests that ITOR in 2022 was 12,90 and 2023 was 10,91, GPM in 2022 was 19,69% and 2023 was 19,68%, GROS in 2022 was growth 1,25% and 2023 was growth 1,52%. Internal Business Processes perspective suggests that was availability of drugs according to standards However, the value of dead stock drugs at 4.86% and expired drugs at 1.96% is still above the standard value of more than 1%. The results showed on Customers on five dimensions still obtained negative result an average GAP of -0.54 his shows that the IFRS RSUD Dr Harjono provides unsatisfactory service quality for patients. In the perspective of growth and learning, the ability and motivation to work are in a very high category Conclusion: Financial perspective, internal business processes, growth and learning in the good category and according to standards except for the dead stock and Expired Date values still above the standard. In the customer perspective, they are still dissatisfied with the service, so the pharmaceutical installation requires an improvement strategy
Co-Authors Anggralisa, Mellinia Yunari Apriliawan, Hidayah Biyansari, Falenissa Inca Chandra, Sherley Widya Dewi, Lucia VIta Inandha Ika Purwidyaningrum Lukito Mindi Cahyo Mukti, Gabriella Nugroho, Triyanto Purwaningsih, Avianti Eka Dewi Aditya Putri, Annisa Dwi Marita R. A. Oetari, R. A. Sarimanah, Jamilah Tohang, Merry Hetlina Br Tri Wijayanti Triwidyastuti, Hety Aria Widyasari, Meylinda Wisnu, M. Ari Yustyananingrum, Nora Zaqiah, Fiqih