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All Journal agriTECH Indonesian Journal on Computing (Indo-JC) IJoICT (International Journal on Information and Communication Technology) JOIN (Jurnal Online Informatika) Sinkron : Jurnal dan Penelitian Teknik Informatika AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat JURNAL MEDIA INFORMATIKA BUDIDARMA Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Sisfokom (Sistem Informasi dan Komputer) J-SAKTI (Jurnal Sains Komputer dan Informatika) Infoman's: Jurnal Ilmu-Ilmu Manajeman dan Informatika JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Edsence: Jurnal Pendidikan Multimedia Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknik Informatika (JUTIF) J-SAKTI (Jurnal Sains Komputer dan Informatika) eProceedings of Engineering Jurnal INFOTEL Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Scientific Journal of Informatics CSRID LOGIC: Jurnal Penelitian Informatika
Rio Guntur Utomo
Universitas Telkom
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Social Sciences Other

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TRANSFER AND PAYMENT APPLICATIONS SERVICE QUALITY: THE MODIFIED E-SERVQUAL AND IMPORTANCE-PERFORMANCE ANALYSIS Erlandya, Moch Rizky Gumelar; Utomo, Rio Guntur; Yasirandi, Rahmat
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 3 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i3.6423

Abstract

Innovation and technological progress have significantly impacted various sectors, notably Indonesia's financial and banking industry. This sector has seen remarkable growth, particularly with the rise of digitalization. A prominent development in this context is financial technology, or fintech, which has emerged to address needs and issues not sufficiently met by traditional banking services in Indonesia. Among fintech innovations, Transfer and Payment technologies have become increasingly popular. Despite these technologies' benefits, they are frequently criticized for various usage-related issues. This study uses the Modified E-Servqual and Importance Performance Analysis (IPA) methods to evaluate the service quality of Transfer and Payment applications in Indonesia. It aims to assess user perceptions and expectations, identify areas for improvement, and determine which service dimensions require enhancement. The research involved 400 respondents who used Transfer and Payment applications. To ensure reliability, the Kuder-Richardson (KR-21) formula is applied to the measurement tool, while descriptive analysis and IPA are utilized to evaluate and map service quality. Findings reveal that user perceptions of the Transfer and Payment applications are rated as ‘good,’ with an average score of 4.01 out of 5.00 (80%). User expectations are slightly lower, at 3.93 out of 5.00 (79%), but still categorized as ‘good.’ However, several attributes fall short of user expectations, particularly in Reliability, Personal Needs, User Friendliness, and Responsiveness.
COMPARATIVE ANALYSIS OF SERVICE QUALITY IN TRAVELAGENT APPLICATIONS USING E-SERVQUAL AND IPA Febrianti, Amalia Rizki; Utomo, Rio Guntur; Yasirandi, Rahmat
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 3 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i3.6415

Abstract

This research compares the service quality of travel agent applications, which are KAI Access and Traveloka, in booking train tickets using the E-Service Quality and Importance Performance Analysis (IPA) methods. This service quality is measured based on seven dimensions of E-Service Quality, including efficiency, fulfillment, reliability, privacy, responsiveness, compensation, and contact. Data were collected through questionnaires from 340 respondents who use the KAI Access and Traveloka applications to book train tickets. The collected data were then analyzed descriptively using the Importance Performance Analysis (IPA) technique to identify priority attributes for improvement based on user satisfaction and importance levels. Based on the Gap Analysis and evaluation of 340 respondents, both the KAI Access and Traveloka apps require improvements as they still need to meet user expectations. The service quality of KAI Access and Traveloka shows significant differences across various dimensions measured by the E-Servqual and Importance Performance Analysis (IPA) methods. The research results are expected to provide recommendations for both applications to improve service quality and user satisfaction. The comparison of service quality is also expected to provide insights into the strengths and weaknesses of each application in providing train ticket booking services.
Analysis of IoT Use in the Smart Home Context Using the TAM Model: Education and Income as Moderating Variables Stelamaris, Bonefasia Salvatore; Utomo, Rio Guntur; Yasirandi, Rahmat
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 3 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i3.6178

Abstract

This study aims to develop effective policies and strategies to promote the adoption of IoT technologies, particularly smart home usage in Indonesia, in light of the rapid increase in internet usage and to address the digital divide due to varying education and income levels. Utilizing the Technology Acceptance Model (TAM) and a quantitative methodology, the survey was conducted with 427 smart home users via a digital form distributed on social media. Data was analyzed using TAM variables and additional variables like privacy, compatibility, perceived ease of use, perceived usefulness, attitude towards using, behavioral intention to use, and actual system use, with demographics (income and education) as moderating variables. The results show that privacy, perceived ease of use, and perceived usefulness significantly influence attitudes towards using smart homes, which in turn positively affects users' intention to use them, while compatibility does not. Education and income levels weaken the relationship between external factors and intention to use smart homes. This research highlights the impact of demographic factors on IoT adoption and provides insights for technology providers and policymakers to enhance smart home device adoption in Indonesia.
SERVICE QUALITY ANALYSIS OF MOBILE-BASED FANDOM COMMUNITY APPLICATION USING E-SERVQUAL AND IPA Nasruddin, Itsna Siha Arzaqi Adma; Utomo, Rio Guntur; Yasirandi, Rahmat
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 3 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i3.6341

Abstract

Using a modified e-service quality framework and the Importance Performance Analysis (IPA) approach, this study assesses the quality of service quality of Weverse and LYSN mobile apps. Information was gathered from 132 individuals who use these platforms regularly and are 22 years old. The findings indicate that Weverse and LYSN must improve to meet customer expectations, especially in response time, app stability, and refund policies. However, data security and ease of use effectively satisfy users' expectations. To increase overall user happiness, developers should prioritize improving underperforming areas while maintaining high standards in high-performing areas.
Implementasi Algoritma Cheapest Insertion Heuristic (CIH) dalam Penyelesaian Travelling Salesman Problem (TSP) Utomo, Rio Guntur; Maylawati, Dian Sa’adillah; Alam, Cecep Nurul
JOIN (Jurnal Online Informatika) Vol 3 No 1 (2018)
Publisher : Department of Informatics, UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/join.v3i1.218

Abstract

Traveling salesman problem (TSP) is the problem of a salesman to visit the city of each city connected to each other and there is the weight of travel between the cities so as to form a complete weighted graph. Departing from a certain initial city, a salesman had to visit (n-1) another city exactly once and return on the initial city of departure. The purpose of TSP is to find the route of all cities with minimum total weight.Many algorithms have been found to solve the TSP, one of which is the Cheapest Insertion Heuristic (CIH) algorithm in the process of inserting weighted steps obtained from the equation c (i, k, j) = d (i, k) + d (k, j) - d (i, j). This algorithm provides different travel routes depending on the order of insertion of cities on the subtour in question.In this final project, the writer took the problem of distribution route of mineral water of al-ma'some 240 ml cup type, with vehicle capacity to meet 1200 carton and have different customer / agent demand that is the distance of depot and agent far from each other, distribution costs.
DOCKER-BASED MONOLITHIC AND MICROSERVICES ARCHITECTURE PERFORMANCE COMPARISON Panji Dirgantara, Deni; Dana Sulistyo Kusumo; Rio Guntur Utomo
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 2 (2024): JUTIF Volume 5, Number 2, April 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.2.1338

Abstract

Most developers still use the monolithic architecture, where all components of an application are combined into one integrated system, so each part depends on other components. The monolithic architecture has weaknesses, such as when a failure occurs in one component, all parts cannot be executed because each component relies on one other component. Microservices can be a solution to this, considering that in the microservices architecture, each element or service is created and put separately, so when a failure occurs in one component, other components will not be affected and can still run normally. This research aims to determine the implementation and performance comparison between monolithic architecture and microservices Architecture in the Agreeculture Market web app. Agreeculture Market is a web application that aims to facilitate the transaction process of agricultural commodities and make it easier for agricultural commodity producers to market their products. The measurement method used to measure the performance of both architectures is load testing using JMeter and performance tools from task manager and comparing the response time, throughput, disk usage, CPU usage, and memory usage of both used architectures. With two measurement schemes with Docker and without Docker, the result of this research is a performance comparison between the two architectures, where the backend application Agreeculture Market, which uses microservices architecture with Docker and API gateway, performs better than the monolithic architecture version. Conversely, the monolithic architecture performs better than the microservices architecture in the scheme without Docker and API gateway.
FACTORS AFFECTING USER'S ACCEPTANCE OF ADOPTING BIOMETRICS TECHNOLOGIES USING THE TAM MODEL Zihan Kalila Gusnan; Rio Guntur Utomo
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2249

Abstract

User privacy and security concerns hinder the adoption of biometric authentication technology in Indonesia, especially when consumers are still determining how their biometric data will be stored, accessed and used. This research aims to investigate the variables that influence the adoption of biometric authentication technology in Indonesian society. The Technology Adoption Model is used in this research to estimate the impact of different parameters and investigate the importance of novel elements in adopting biometric authentication. Several factors are examined to see how they affect Actual System Use (ASU), including Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Trust & Security (TS), Perceived Privacy (PP), Attitude towards Using Technology (ATU), and Behavioral Intention to Use (BIU). New theories are presented in this study, focusing on the relationship between PP and BIU, which is supported by respondent data. The results show the rejection of two hypotheses: first, the effect of PU on BIU may not be strong enough to influence user intention, and other variables may be at play; second, the effect of PEOU on BIU implies that perceived ease of use alone may not be sufficient to influence user intention. BIU has a major impact on the adoption of biometric authentication technologies. Furthermore, this research found that compared to PU and PEOU, the original components of TAM BIU are more influenced by variables such as ATU, PP and TS. These results suggest that new considerations such as privacy, trust, and security are more influential in shaping usage intention in biometric authentication.
Analysis The Impact of E-Service Quality on E-Customer Satisfaction in Cinema Ticket Booking Application Ditya Ilmi Rizqi; Utomo, Rio Guntur; Al Makky, Muhammad
International Journal on Information and Communication Technology (IJoICT) Vol. 9 No. 2 (2023): Vol.9 No. 2 Dec 2023
Publisher : School of Computing, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21108/ijoict.v9i2.748

Abstract

The development of technology and information has made everything easier and more efficient for us to obtain. One of its applications is online ticket booking in cinema networking applications. Innovations in the implementation of this technology can attract a significant number of buyers as it is considered to facilitate users in ticket booking transactions. Cinema networking service providers offer various features and information on their applications to attract buyers and create a positive image and trust for users to reuse their online cinema service applications. In order to maintain and enhance user satisfaction, service providers must also improve the quality of the services provided. This research aims to examine the influence of service quality on user satisfaction. Data collection was conducted through questionnaires distributed to respondents who are users of cinema ticket booking applications. The data processing technique used is SmartPLS (Smart Partial Least Squares) to analyze the measurement and structural models. The method employed is E-Service Quality with seven dimensions as indicators, namely Efficiency, Fulfillment, Reliability, Privacy, Responsiveness, Compensation, and Contact. The results of this study indicate the influence of E-Service Quality variables on E-Customer Satisfaction variables.
Analysis of Factors Affecting the Use of Digital Paylater Transactions Using the Hedonic-Motivation System Adoption Model (HMSAM) Muhammad Zahwan Latif; Utomo, Rio Guntur
International Journal on Information and Communication Technology (IJoICT) Vol. 10 No. 1 (2024): Vol. 10 No.1 June 2024
Publisher : School of Computing, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21108/ijoict.v10i1.896

Abstract

The use of paylater digital transaction methods is a major trend in the current era of digitalization. This study aims to analyze the factors of Continuance Intention of paylater digital transactions. Employing a quantitative approach with Partial Least Square Structural Equation Modeling (SEM-PLS), the research focuses on individuals aged 18 and above who have made digital paylater transactions. The sampling technique chosen was a purposive sampling technique, while data collection was conducted through questionnaires. This research proposes a modified Hedonic-Motivation System Adoption Model (HMSAM) and formulates hypotheses to test the relationship between variables. Data analysis was conducted by measuring the validity and reliability of the model and applying SEM-PLS to analyze variable relationships and test hypotheses. This model integrates elements from HMSAM developed by previous researchers. The six main variables include perceived ease of use, curiosity, joy, control, satisfaction, and Continuance Intention. The results revealed that the hypothesis testing conducted for 6 from 7 hypotheses shows the value of T-Statistics> 1.96, the value of P-Values <0.05, and the value of R-Square in low and moderate indicates moderate and small classification of the influence of Factors Affecting the Use of Digital Paylater Transactions Using the Hedonic-Motivation System Adoption Model (HMSAM).
Securing Digital Wallet Loyalty: Unveiling the Impact of Privacy and Security Utomo, Rio Guntur; Yasirandi, Rahmat
Scientific Journal of Informatics Vol. 11 No. 2: May 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i2.2423

Abstract

Purpose: The study investigates the fast-evolving fintech landscape, specifically the impact of digital wallets on the financial industry. It focuses on the competitive digital wallet market in Indonesia, examining how service quality influences user satisfaction and loyalty in a saturated market. By integrating a Security variable into the E-Servqual method, this research aims to offer a new perspective on assessing the effects of digital wallet services on user satisfaction and loyalty. Methods: This study employs the Modified E-Servqual model with an added Security variable to explore how service quality variables like Site Organization, Efficiency, Personal Needs, Privacy, Reliability, Responsiveness, Security, and User’s Friendliness impact customer satisfaction and loyalty in digital transactions. Surveying 287 digital wallet users, mostly GoPay, OVO, ShopeePay and DANA, the research provides a detailed analysis of these variables' effects on E-Customer Satisfaction and E-Customer Loyalty. Result: The findings show that digital wallet users value certain service quality aspects differently in terms of their impact on satisfaction and loyalty. While variables like Reliability, User’s Friendliness, Personal Needs, Privacy, Security, and Efficiency significantly influence user satisfaction, Site Organization and Responsiveness do not. This highlights the importance of security and efficiency in enhancing user satisfaction and loyalty in digital wallets. Novelty: The study's novel contribution is integrating a Security variable into the E-Servqual method, enhancing the assessment of digital wallets' inherent security risks. This integration provides a detailed analysis of how security impacts user satisfaction and loyalty, alongside other service quality factors. This systematic evaluation offers new insights for improving service quality, benefiting companies in the competitive digital wallet market, and informing future research on customer loyalty and provider success.
Co-Authors Al Makky, Muhammad Andika, Ryan Austin AS, Andi Annisa Shalsa Hardiyanti Bawono, Marastika Wicaksono Aji Cecep Nurul Alam Cecep Nurul Alam, Cecep Nurul Cintya Risquna Risquna Dana Sulistyo Kusumo Dawam Dwi Jatmiko Suwawi Dian Sa’adillah Maylawati Dimas Prakoso Dita Oktaria Ditya Ilmi Rizqi Ditya Ilmi Rizqi Erlandya, Moch Rizky Gumelar Fahmi Candra Permana Farisya Setiadi Febrianti, Amalia Rizki Gary Wills, Gary Hilal Hudan Nuha Ismail, Hazim Kailla, Kimberly Kirani, Zahra Anadya Kusuma Adi Achmad M Alvie Helmuzar Maisyadiva, Rafli Maylawati, Dian Sa’adillah Meilani Kesuma Nababan Mohammad Mirza Qusyairi Mohammad Rizqi Akmaludin Assifa Muhamad Irsan Muhammad Al Makky Muhammad Alfin Arroyan Muhammad Faris Fathoni Muhammad Zahwan Latif Muhammad Zahwan Latif Nafisa, Falea Amira Nasruddin, Itsna Siha Arzaqi Adma Naufal, M Farid Niken Dwi Wahyu Cahyani Novian Anggis Suwastika Nuha, Hilal H Panji Dirgantara, Deni Parman Sukarno Pattiradjawane, Antonio Bennarivo Pratama, Rakha Satria Putra, Rafli Qusyairi, Mohammad Mirza Rahmat Yasirandi Raja, Arta Novrida Lumban Rajagukguk, Vikka Dwi Nauli Haro Ridha Muldina Negara Rivaldo Rizky Junior Sisilia Sylviani Sri Rezeki Stelamaris, Bonefasia Salvatore Tasya, Muhammad Azel Walters, Robert Wiguna, Muhamad Rantau Gangga Yasriandi, Rahmat Yusep Rosmansyah Zahri, Alfitranta Armikha Zihan Kalila Gusnan