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All Journal agriTECH Indonesian Journal on Computing (Indo-JC) IJoICT (International Journal on Information and Communication Technology) JOIN (Jurnal Online Informatika) Sinkron : Jurnal dan Penelitian Teknik Informatika AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat JURNAL MEDIA INFORMATIKA BUDIDARMA Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control IRJE (Indonesian Research Journal in Education) Jurnal Sisfokom (Sistem Informasi dan Komputer) Infoman's: Jurnal Ilmu-Ilmu Manajeman dan Informatika JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Edsence: Jurnal Pendidikan Multimedia Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknik Informatika (JUTIF) J-SAKTI (Jurnal Sains Komputer dan Informatika) eProceedings of Engineering Equivalent: Jurnal Ilmiah Sosial Teknik Jurnal INFOTEL Kenduri: Jurnal Pengabdian Dan Pemberdayaan Masyarakat Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Scientific Journal of Informatics CSRID LOGIC: Jurnal Penelitian Informatika Jurnal Nasional Teknologi Informasi dan Aplikasinya IJoICT (International Journal on Information and Communication Technology) Jurnal Pemanfaatan Teknologi untuk Masyarakat
Rio Guntur Utomo
Universitas Telkom
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Customer satisfaction of urban farming application services: e-Buruan Sae Parman Sukarno; Rio Guntur Utomo; Rahmat Yasirandi; Novian Anggis Suwastika
JURNAL INFOTEL Vol 14 No 4 (2022): November 2022
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v14i4.846

Abstract

This study evaluates the customer satisfaction model in adopting the Web 2.0-based e-Buruan Sae application. The e-Buruan Sae application is an interactive Web 2.0-based application used by the government and the people of Bandung City to manage urban farming activities. This research is quantitative correlational research and applies a research method based on Design Research Methodology (DRM). The stages of this research are the literature review stage with the output of research objectives, the initial empirical analysis stage with the outputs of the hypothesis and research model, the experimental stage for data collection, and the final empirical analysis stage with the output of the data analysis results. This study uses six variables to measure customer satisfaction: ease of use, service quality, interactivity, trust, customer satisfaction, and IT development. The results of empirical testing show that the ease of use and IT development variables do not affect the customer satisfaction variable. In contrast, the remaining variables have a positive effect on customer satisfaction. This research produces measurements to evaluate customer satisfaction on the Web 2.0-based urban farming application.
Dinamika Adopsi Pembayaran Digital: Studi Kasus Perkotaan tentang E-Money Menggunakan Model Penerimaan Teknologi Rio Guntur Utomo; Rahmat Yasirandi; Novian Anggis Suwastika
JURNAL INFOTEL Vol 16 No 3 (2024): August 2024
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v16i3.1174

Abstract

The utilization of e-money in Indonesia has surged, propelled by the expansion of digital payment platforms. Despite their growing prevalence, the dynamics of e-money acceptance within urban environments remain underexplored. This study innovatively extends the Technology Acceptance Model (TAM) by incorporating Perceived Security as a new variable, alongside traditional factors such as Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, Behavioral Intention to Use, and Facilitating Condition. The research focuses on Padang City, a representative urban landscape, where data was collected from 201 valid respondents through online platforms. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The integration of Perceived Security is a novel aspect of this study, reflecting its crucial role in the contemporary urban context of e-money utilization. Results reveal significant relationships among the studied variables, although the impacts of Facilitating Condition on Perceived Ease of Use and Perceived Usefulness on Behavioral Intention to Use were not supported. The findings underscore that positive attitude toward e-money significantly boost behavioral intentions to use it, primarily influenced by security perceptions and ease of use. These insights have substantial implications for policymakers and businesses focused on enhancing e-money adoption in urban settings. The study highlights the necessity of addressing user perceptions, particularly security, to foster broader acceptance. The limited influence of Facilitating Conditions suggests that improvements in infrastructure must be coupled with efforts to enhance user trust and ease of interaction with e-money platforms. This research contributes to the field by providing a deeper understanding of the factors driving e-money acceptance in urban areas, guiding targeted strategies for digital financial inclusion.
Developing A Web-Based Point-of-Sale Application using RAD: A Cafe Sonia Case Study Jonathan Arya Wibowo; Muharman Lubis; Rio Guntur Utomo; Kobthong Ladkoom; Rahmat Yasirandi
Jurnal Nasional Teknologi Informasi dan Aplikasinya Vol. 4 No. 2 (2026): JNATIA Vol. 4, No. 2, Februari 2026
Publisher : Informatics Department, Faculty of Mathematics and Natural Sciences, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JNATIA.2026.v04.i02.p01

Abstract

This study reports the development of a web-based Point of Sale (POS) system for Café Sonia, an MSME café setting where day-to-day transaction handling and reporting benefit from a workflow-aligned digital solution. The system was produced using Rapid Application Development (RAD) through short, stakeholder-driven iteration cycles with explicitly bounded scope and systematic feedback incorporation, resulting in an end-to-end POS flow from ordering to receipt and transaction history. Performance metrics reported in this paper are derived from a small-scale JMeter run and should be interpreted as an indicative baseline rather than evidence of peak-hour robustness. No dedicated usability evaluation was conducted; therefore, user-facing quality remains a pending empirical question that warrants task-based usability testing and standardized instruments such as the System Usability Scale (SUS) in subsequent iterations. Debates around RAD often hinge on a perceived tension between development speed and methodological accountability, particularly when systems must remain maintainable beyond the prototype stage. The Café Sonia case suggests that RAD can still yield a coherent, maintainable, and context-fit POS when iteration cycles are guided by stakeholders and the scope is clearly controlled. The novelty lies in providing case-based evidence of RAD’s practical effectiveness for delivering a customized MSME café POS, while the contribution is a traceable development pathway linking requirements capture, iterative prototyping artefacts, and scenario-based functional verification for reuse in comparable small-retail environments.
COMPARATIVE ANALYSIS OF SERVICE QUALITY IN TRAVELAGENT APPLICATIONS USING E-SERVQUAL AND IPA Febrianti, Amalia Rizki; Utomo, Rio Guntur; Yasirandi, Rahmat
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 3 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i3.6415

Abstract

This research compares the service quality of travel agent applications, which are KAI Access and Traveloka, in booking train tickets using the E-Service Quality and Importance Performance Analysis (IPA) methods. This service quality is measured based on seven dimensions of E-Service Quality, including efficiency, fulfillment, reliability, privacy, responsiveness, compensation, and contact. Data were collected through questionnaires from 340 respondents who use the KAI Access and Traveloka applications to book train tickets. The collected data were then analyzed descriptively using the Importance Performance Analysis (IPA) technique to identify priority attributes for improvement based on user satisfaction and importance levels. Based on the Gap Analysis and evaluation of 340 respondents, both the KAI Access and Traveloka apps require improvements as they still need to meet user expectations. The service quality of KAI Access and Traveloka shows significant differences across various dimensions measured by the E-Servqual and Importance Performance Analysis (IPA) methods. The research results are expected to provide recommendations for both applications to improve service quality and user satisfaction. The comparison of service quality is also expected to provide insights into the strengths and weaknesses of each application in providing train ticket booking services.
INTEGRATING TAM WITH IDT: FACTORS AFFECTING USERS’ INTENTION TO USE NEW SOCIAL MEDIA APPS Rajagukguk, Vikka Dwi Nauli Haro; Utomo, Rio Guntur
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 9, No 4 (2024)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v9i4.5918

Abstract

Social media applications that continue to grow in society have made many companies innovate new social media applications. Behind this, application developers must know the factors that make their applications popular in order to maintain long-term use. This research aims to measure user intentions in using new social media applications as well as exploring and investigating potential factors that influence users in using new social media applications. The research method used is a quantitative approach by proposing a Technology Acceptance Model (TAM) with Innovation Diffusion Theory (IDT). Data collected was 424 respondents who had used new social media applications. From the results of the analysis of factors that influence users to want to use new social media applications namely Complexity, Observability, Perceived Compatibility , Perceived Enjoyment, Relative Advantage and Perceived Ease of Use. Apart from that, there is the influence of Observability, Perceived Compatibility, Perceived Enjoyment, Trialability, Perceived Usefulness, and the influence of Perceived Usefulness on Behavioral Intention to Use. From the results of this research analysis, it is known that the approach in the TAM and IDT models provides support that there are factors that influence users to use new social media applications. This research suggests further expanding the variables in TAM and IDT to find out more about the factors that influence users to use new social media applications, as well as looking for more indicators from the variables in this study to strengthen the validity and reliability of the research variables.
Analysis of IoT Use in the Smart Home Context Using the TAM Model: Education and Income as Moderating Variables Stelamaris, Bonefasia Salvatore; Utomo, Rio Guntur; Yasirandi, Rahmat
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 3 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i3.6178

Abstract

This study aims to develop effective policies and strategies to promote the adoption of IoT technologies, particularly smart home usage in Indonesia, in light of the rapid increase in internet usage and to address the digital divide due to varying education and income levels. Utilizing the Technology Acceptance Model (TAM) and a quantitative methodology, the survey was conducted with 427 smart home users via a digital form distributed on social media. Data was analyzed using TAM variables and additional variables like privacy, compatibility, perceived ease of use, perceived usefulness, attitude towards using, behavioral intention to use, and actual system use, with demographics (income and education) as moderating variables. The results show that privacy, perceived ease of use, and perceived usefulness significantly influence attitudes towards using smart homes, which in turn positively affects users' intention to use them, while compatibility does not. Education and income levels weaken the relationship between external factors and intention to use smart homes. This research highlights the impact of demographic factors on IoT adoption and provides insights for technology providers and policymakers to enhance smart home device adoption in Indonesia.
Penerapan Perangkat Noise Detection for Public Place (NDPP) pada Ruang Tunggu Publik di Area Madrasah-Masjid Baitusallam Margacinta Rahmat Yasirandi; Rio Guntur Utomo; Muhamad Agus Triawan
JAPATUM: Jurnal Pemanfaatan Teknologi untuk Masyarakat Vol 1 No 1 (2022): September, 2022
Publisher : MATRADIPTI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59328/JAPATUM.2022.1.1.29

Abstract

Kenyamanan di area ibadah adalah keadaan nyaman dan ketenangan di utamakan untuk membantu kekhusu’an, tingkat kebisingan di setiap area berdasarkan fungsinya harus memenuhi syara. Tingkat kebisingan yang tinggi di area ibadah dapat berkonstribusi terhadap ketenangan dalam beribadah. Kebisingan membuat gangguan konsentrasi yang dirasakan umat antara lain kurang cermat atau tenang, kesulitan dalam memusatkan perhatian, kesulitan dalam menyelesaikan ibadah
Pengembangan dan Pengelolaan Website Resmi Sekolah Menengah Kejuruan Negeri 10 Bandung Novian Suwastika; Qori Qonita; Rio Guntur Utomo; Gamma Kosala; Hilal Hudan Nuha
JAPATUM: Jurnal Pemanfaatan Teknologi untuk Masyarakat Vol 3 No 3 (2024): September 2024
Publisher : MATRADIPTI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59328/JAPATUM.2024.3.3.50

Abstract

Website resmi sekolah memiliki peran strategis dalam mendiseminasi informasi kepada siswa, orang tua, guru, dan masyarakat umum. Sekolah Menengah Kejuruan Negeri (SMKN) 10 Bandung menghadapi kendala dalam pengelolaan website resmi mereka akibat keterbatasan sumber daya manusia. Sebagai upaya mengatasi permasalahan ini, tim dosen peneliti dari Fakultas Informatika Universitas Telkom (TelU) melakukan kegiatan pengabdian masyarakat yang bertujuan untuk mengembangkan website resmi sekolah. Kegiatan pengabdian masyarakat ini dilakukan melalui beberapa tahapan, yaitu mendapatkan masukan dari pihak sekolah melalui Focus Group Discussion (FGD), pengembangan website dengan menggunakan teknologi ReactJS dan Laravel, serta sosialisasi pengelolaan website kepada tim pengelola di sekolah. Hasil dari kegiatan ini adalah sebuah website resmi yang lebih interaktif, informatif, dan mudah diakses, yang pengelolaanya dilakukan bersama antara SMKN 10 dan Tim dosen dari TelU . Dengan adanya pengembangan website ini, SMKN 10 Bandung diharapkan dapat meningkatkan efektivitas dalam menyampaikan informasi penting, meningkatkan citra sekolah di mata masyarakat, serta mendukung kegiatan pendidikan secara lebih optimal. Hasil kegiatan pengabdian masyarakat direspon dengan sangat baik oleh pihak SMKN 10 Bandung.
Implementasi Menu Digital Berbasis Scan QR untuk Meningkatkan Efisiensi Layanan di Warung Salsabila Al-Arief Rio Guntur Utomo; Ferdi Feriandi; Ach Disya Milcky; Raditya Wicaksono Prihatnoko Wicaksono Prihatnoko; Hita Pradipta Heroestyo; Muhammad Rizki Illahi; Ramanti Dharayani
JAPATUM: Jurnal Pemanfaatan Teknologi untuk Masyarakat Vol 2 No 2 (2023): Juni 2023
Publisher : MATRADIPTI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59328/JAPATUM.2023.2.2.55

Abstract

Program Menu Digital Berbasis Scan QR dikembangkan untuk meningkatkan efisiensi layanan di Warung Salsabila Al-Arief dengan memanfaatkan teknologi digital dalam proses pemesanan. Program ini diawali dengan studi kebutuhan pelanggan, dilanjutkan dengan perancangan dan pengembangan sistem menu digital berbasis QR code yang dapat diakses melalui perangkat seluler. Implementasi sistem dilakukan melalui uji coba di lapangan serta pelatihan bagi pemilik dan staf warung untuk memastikan kelancaran penggunaan. Hasil evaluasi menunjukkan peningkatan efisiensi pemesanan sebesar 35%, dengan tingkat kepuasan pelanggan mencapai 87%. Namun, terdapat beberapa aspek yang perlu ditingkatkan, seperti optimasi performa sistem, ketersediaan backup data, serta pelatihan berkelanjutan bagi staf. Secara keseluruhan, program ini berhasil memberikan solusi inovatif dalam digitalisasi layanan warung dan memiliki potensi untuk dikembangkan lebih lanjut guna meningkatkan pengalaman pelanggan serta operasional usaha.
Penyuluhan Bahaya Phising Untuk Meningkatkan Kesadaran Keamanan Digital Rio Guntur Utomo; Aryo Bhagaskoro; Moh. Rassel Pramadansyah; Mochammad Nabiel Adiputra; Devana Setyawati; Nadya Putri; Sutiyo
JAPATUM: Jurnal Pemanfaatan Teknologi untuk Masyarakat Vol 2 No 2 (2023): Juni 2023
Publisher : MATRADIPTI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59328/JAPATUM.2023.2.2.57

Abstract

Phising merupakan salah satu bentuk kejahatan siber yang semakin marak terjadi, terutama di era digital saat ini. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan kesadaran dan pemahaman masyarakat mengenai ancaman phising serta langkah-langkah pencegahannya. Penyuluhan dilakukan melalui pendekatan berbasis kasus nyata dan penggunaan media visual agar peserta lebih mudah memahami materi. Hasil evaluasi menunjukkan adanya peningkatan signifikan dalam kewaspadaan peserta terhadap potensi serangan phising. Mayoritas peserta menyatakan lebih berhati-hati dalam menjaga informasi pribadi dan menghindari tautan atau pesan mencurigakan. Kegiatan ini menunjukkan bahwa edukasi siber yang efektif dapat mengurangi risiko serangan phising di masyarakat. Diharapkan program serupa dapat dilaksanakan secara berkelanjutan dengan cakupan lebih luas untuk menciptakan lingkungan digital yang lebih aman.
Co-Authors Ach Disya Milcky Ade Riska Nur Astari Adhitya Cahyadi Ahmad Dzaky Ar Razi Al Makky, Muhammad Alifya Chairunnisa Korosa Andhika Akbar Andika, Ryan Austin Arka Hamzah Septana Arta Novrida Lumban Raja Arya Mandalika, Mohamad Aryo Bhagaskoro AS, Andi Annisa Shalsa Hardiyanti Bawono, Marastika Wicaksono Aji Benjamin Caessar Hasudungan Situmea Cecep Nurul Alam Cecep Nurul Alam, Cecep Nurul Cintya Risquna Risquna Dana Sulistyo Kusumo Dawam Dwi Jatmiko Suwawi Devana Setyawati Dimas Prakoso Dita Oktaria Ditya Ilmi Rizqi Ditya Ilmi Rizqi Early Aziza Aulya Iskandar Fahmi Candra Permana Fahmi Septiano Shesta Fahreza Ananda Farisya Setiadi Febri Dawani Febrianti, Amalia Rizki Ferdi Feriandi Gamma Kosala Gary Wills, Gary Hidayatus Sholikhin Hilal Hudan Nuha Hita Pradipta Heroestyo Iqbal Jamiarsad Isa Mulia Insan Ismail, Hazim Itsna Siha Arzaqi Adma Nasruddin Jandika Triindra Burhan Jonathan Arya Wibowo Kailla, Kimberly Kania Ayu Natya L akshita Anpaduesta Ajid Kirani, Zahra Anadya Kobthong Ladkoom Kusuma Adi Achmad Ladkoom, Kobthong M Alvie Helmuzar Maisyadiva, Rafli Mariska Diksy Yuniar Martin Halomoan Tamba Maylawati, Dian Sa'adillah Meilani Kesuma Nababan Moch Rizky Gumelar Erlandya Mochammad Nabiel Adiputra Moh. Rassel Pramadansyah Mohammad Mirza Qusyairi Mohammad Rizqi Akmaludin Assifa Muhamad Agus Triawan Muhamad Irsan Muhammad Al Makky Muhammad Alfin Arroyan Muhammad Faris Fathoni Muhammad Rifqi Fauzani Muhammad Rizki Illahi Muhammad Rizqi Fadhilah Muhammad Zahwan Latif Muhammad Zahwan Latif Muharman Lubis Nadya Putri Nafisa, Falea Amira Naufal, M Farid Niken Dwi Wahyu Cahyani Nikita Maulidya Edison Novi Maria Natalia Novian Anggis Suwastika Novian Suwastika Nuha, Hilal H Nurra Aulia Saffana Panji Dirgantara, Deni Parman Sukarno Pattiradjawane, Antonio Bennarivo Putra, Rafli Qori Qonita Qusyairi, Mohammad Mirza Radiana De Salma Raditya Wicaksono Prihatnoko Wicaksono Prihatnoko Rafael Sebastian Rafi Rahardika Sugiharto Rahmat Yasirandi Rajagukguk, Vikka Dwi Nauli Haro Rakha Satria Pratama Ramanti Dharayani Rezky Maulana Ridha Muldina Negara Rifqi Syafiq Hibatul Aziz Rivaldo Rizky Junior Santiago Paul Erazo Andrade Satria Mandala Sisilia Sylviani Sri Rezeki Stelamaris, Bonefasia Salvatore Sutiyo Tasya, Muhammad Azel Ulya Rahmanita Wahyu Pradana, Reza Fauzar Walters, Robert Wibowo, Jonathan Arya Wiguna, Muhamad Rantau Gangga Yandi Putra Pangestu Yasriandi, Rahmat Yobel Alvino Kastanja Yogi Anggun Saloko Yudhistira Nugraha Yusep Rosmansyah Zahri, Alfitranta Armikha Zelmi Muhammad Adjel Zihan Kalila Gusnan Zihni Nawfal Gusti Fadhillah