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All Journal MAHESA : Malahayati Health Student Journal PubHealth Jurnal Kesehatan Masyarakat Journal of Pharmaceutical and Sciences. Jurnal Ilmiah Multidisiplin Nusantara Jurnal Abdimas Jatibara Journal of Innovative and Creativity Jurnal Perilaku Kesehatan Terpadu Jurnal Pengabdian Masyarakat Ilmu Kesehatan Complex : Jurnal Multidisiplin Ilmu Nasional Indonesian Trust Health Journal Science: Indonesian Journal of Science Jurnal Rekam Medic
Meliala, Sri Agustina
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Journal : MAHESA : Malahayati Health Student Journal

 1 
Hubungan Mutu Pelayanan dengan Minat Kunjung Pasien Rawat Jalan di RSU Hidayah Deli Tua Melinda, Rima; Meliala, Sri Agustina
MAHESA : Malahayati Health Student Journal Vol 3, No 8 (2023): Volume 3 Nomor 8 (2023)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v3i8.10905

Abstract

ABSTRACT The quality of health services is something that can satisfy every user of health services in accordance with the level of satisfaction of the average population and the implementation is in accordance with standards. Interest in visiting is a behavior that appears as an object response that shows the customer's desire to make a repeat purchase. Based on the results of interviews and observations made with 10 patients who were being treated at Hidayah Hospital Deli Tua, 4 of them were interested in making a revisit, 6 others stated that they were not interested in making a revisit. This study aimed to determine the relationship between service quality and interest in outpatients visit at Hidayah Hospital Deli Tua. This is a quantitative using a cross sectional approach. The research was conducted at Hidayah Hospital Deli Tua. The study population was all old outpatients who were undergoing treatment at the Hospital and the sample was 98 people. Showed that tangible variables (physical evidence) had a p-value of 0.001 <0.05, reliability p-value 0.001 <0.05, responsiveness p-value 0.000 <0.05, assurance) p-value 0.000 <0.05, empathy p-value 0.000 <0.05. shows that there is a tangible relationship, reliability, responsiveness, assurance, empathy with the interest in outpatients visit. It is suggested to the Hospital to always pay attention and maintain the quality of service both in terms of facilities, infrastructure, time, cleanliness, and patient comfort by providing facilities to get services to increase interest in patient visits. Keywords: Quality of Service, Interest of Outpatients Visit  ABSTRAK Mutu pelayanan kesehatan adalah pelayanan kesehatan yang dapat memuaskan setiap pemakai jasa pelayanan kesehatan yang sesuai dengan tingkat kepuasan rata-rata penduduk serta penyelenggaraanya sesuai dengan standar. Minat kunjung merupakan perilaku yang muncul sebagai respon objek yang menunjukkan keinginan pelanggan untuk melakukan pembelian ulang. Berdasarkan hasil wawancara dan observasi yang dilakukan kepada 10 pasien saat berobat ke Rumah Sakit Umum Hidayah Deli Tua, 4 orang diantaranya berminat melakukan kunjungan ulang. 6 orang lainnya menyatakan tidak berminat melakukan kunjungan ulang. Penelitian ini bertujuan untuk mengetahui hubungan mutu pelayanan dengan minat kunjung pasien rawat jalan di Rumah Sakit Umum Hidayah Deli Tua. Jenis penelitian yang digunakan kuantitatif dengan menggunakan pendekatan Cross Sectional. Lokasi penelitian di RSU Hidayah Deli Tua. Populasi penelitian seluruh pasien lama rawat jalan yang melakukan pengobatan di Rumah Sakit Umum Hidayah Deli Tua dan sampel sebanyak 98 orang. Hasil penelitian menunjukkan variabel tangible (bukti fisik) memiliki nilai p-value 0,001 < 0,05, reliability (reliabilitas) p- value 0,001 < 0,05, responsiveness (daya tanggap) p-value 0,000 < 0,05, assurance (jaminan) p-value 0,000 < 0,05, emphaty (empati) p-value 0,000 < 0,05. Kesimpulan ada hubungan tangible (bukti fisik), reliability (reliabilitas), responsiveness (daya tanggap), assurance (jaminan), emphaty (empati) dengan minat kunjung pasien rawat jalan. Saran yang diberikan adalah agar selalu memperhatikan dan tetap menjaga kualitas pelayanan baik dari segi sarana, prasarana, waktu, kebersihan, dan kenyamanan pasien dengan memberikan fasilitas untuk mendapatkan pelayanan sehingga dapat meningkatkan minat kunjung pasien. Kata Kunci: Mutu Pelayanan, Minat Kunjung Pasien Rawat Jalan
Analisis Autentifikasi Dokumen Rekam Medis di RSU Tere Margareth Pohan, Hana Dhini Julia; Meliala, Sri Agustina; Ilham, Muhammad Adiul
MAHESA : Malahayati Health Student Journal Vol 3, No 8 (2023): Volume 3 Nomor 8 (2023)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v3i8.10813

Abstract

ABSTRACT Medical record is a form of health service documentation. Qualified medical records contain complete data, thus it can be processed into information. Authentication of medical record documents includes a clear name, signature, seal/stamp and initials recorded in the medical record or a code of individual for computerization. This research was conducted to realize the authentication of medical record documents at Tere Margareth General Hospital in 2023. This research was a quantitative research with a cross sectional approach. This research was an analytic form of research using primary data and secondary data with a total sample of 67 respondents selected through a random sampling technique. The results showed that health workers with a good knowledge in the authentication of medical record documents were 35 respondents (52.2%), while 32 respondents (47.8%) had a poor knowledge with p = 0.002 < α = 0.05. The attitudes of health workers towards the authentication of medical record documents were good for 28 respondents (41.8%) and unfavourable for 39 respondents (58.2%) with a value of p = 0.000 < α = 0.05. The actions of health workers towards the authentication of medical record documents were good by 31 respondents (46.3%) and unfavourable by 36 respondents (53.7%) with p = 0.003 < α = 0.05. The conclusion of this research is that knowledge, attitudes and actions are influential in completing the data for the authentication of medical record document. Hence, there are still many incomplete data of medical record authentication at Tere Margareth General Hospital.  Keywords: Authentication, Medical Record  ABSTRAK Rekam medis sebagai bentuk dari pendokumentasian layanan kesehatan. Rekam  medis  yang  berkualitas berisi  data  secara  lengkap, sehingga dapat diolah menjadi sebuah informasi. Autentifikasi dokumen rekam medis berupa nama terang, tanda tangan, cap/stempel dan inisial yang dicatat dalam rekam medis atau kode seseorang untuk komputerisasi. Penelitian ini dilakukan bertujuan untuk mengetahui autentifikasi dokumen rekam medis di RSU Tere Margareth Tahun 2023. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan cross sectional. Penelitian ini bersifat analitik dengan menggunakan data primer dan data sekunder dengan total sampel 67 responden menggunakan teknik random sampling. Hasil penelitian menunjukkan Pengetahuan tenaga kesehatan terhadap autentifikasi dokumen rekam medis dari pengetahuan baik sebanyak 35 responden (52,2%) dan pengetahuan kurang baik sebanyak 32 responden (47,8%) dengan nilai p = 0,002 < α = 0,05. Sikap tenaga kesehatan terhadap autentifikasi dokumen rekam medis sikap baik sebanyak 28 responden (41,8%) dan sikap kurang baik sebanyak 39 responden (58,2%) dengan nilai p = 0,000 < α = 0,05. Tindakan tenaga kesehatan terhadap autentifikasi dokumen rekam medis tindakan baik sebanyak 31 responden (46,3%) dan tindakan kurang baik sebanyak 36 responden (53,7%) dengan nilai p = 0,003 < α = 0,05. Kesimpulan dalam penelitian ini pengetahuan, sikap dan tindakan berpengaruh  dalam melakukan pengisian kelengkapan data autentifikasi dokumen rekam medis sehingga masih banyaknya data autentifikasi rekam medis yang belum lengkap di RSU Tere Margareth. Kata Kunci: Autentifikasi, Rekam Medis
Co-Authors Cut Saura Salmira Diadema Nazara, Illene Theola Faradita, Falia Nabila Fitria, Dilla Hana Dhini Julia Pohan Harefa, Merdi Yanti Lestari Humairoh, Rahma Ilham, Muhammad Adiul Julia Pohan, Hana Dhini Juliani, Sri Marliani Lase, Ester Melinda, Rima Muhammad Adiul Ilham Muhammad Fauzi Nur, Fauziah Panjaitan, Ribka Pohan, Hana Dhini Julia Pohan, Hana Dhini Julia Pohan SRI RAHAYU Sulisna, Aida Syahputra, Chairul Telaumbanua, Alfred Solidaritas Telaumbanua, Yusticumala Winarno, Erik