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All Journal MAHESA : Malahayati Health Student Journal PubHealth Jurnal Kesehatan Masyarakat Journal of Pharmaceutical and Sciences. Jurnal Ilmiah Multidisiplin Nusantara Jurnal Abdimas Jatibara Journal of Innovative and Creativity Jurnal Perilaku Kesehatan Terpadu Jurnal Pengabdian Masyarakat Ilmu Kesehatan Complex : Jurnal Multidisiplin Ilmu Nasional Indonesian Trust Health Journal Science: Indonesian Journal of Science Jurnal Rekam Medic
Meliala, Sri Agustina
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Journal : Journal of Pharmaceutical and Sciences.

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Hubungan stres kerja tenaga kesehatan dengan kualitas pelayanan di UPT Puskesmas Medan Sunggal Fitria, Dilla; Salmira, Cut Saura; Meliala, Sri Agustina
Journal of Pharmaceutical and Sciences Suppl. 1, No. 1 (2023)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v6i5-si.414

Abstract

Introduction: The quality of healthcare services hospital staff provides is essential for advancing a hospital as a healthcare service provider. Work-related stress experienced by healthcare workers due to heavy workloads can impact patient care quality. This study examines the relationship between work-related stress among healthcare workers and service quality at UPT Puskesmas Medan Sunggal in 2023. Method: This study employs a quantitative research design with a cross-sectional approach. The population consists of 50 respondents, and a total sampling technique was applied, resulting in a sample size of 50 respondents. Data analysis includes univariate and bivariate analyses. Results: The chi-square statistical test revealed a significant relationship between work-related stress and service quality, with a p-value of 0.006 < α (0.05). This indicates a significant correlation between healthcare workers' stress levels and the quality of services at UPT Puskesmas Medan Sunggal in 2023. Conclusion: There is an important relationship between healthcare workers' stress levels and service quality at UPT Puskesmas Medan Sunggal. Most healthcare workers experience moderate stress (52%), while 66% of respondents express dissatisfaction with the services. The chi-square test confirms a significant association between these variables (p-value 0.006 < 0.05), highlighting the need for effective stress management strategies to improve service quality.
Co-Authors Cut Saura Salmira Diadema Nazara, Illene Theola Faradita, Falia Nabila Fitria, Dilla Hana Dhini Julia Pohan Harefa, Merdi Yanti Lestari Humairoh, Rahma Ilham, Muhammad Adiul Julia Pohan, Hana Dhini Juliani, Sri Marliani Lase, Ester Melinda, Rima Muhammad Adiul Ilham Muhammad Fauzi Nur, Fauziah Panjaitan, Ribka Pohan, Hana Dhini Julia Pohan, Hana Dhini Julia Pohan SRI RAHAYU Sulisna, Aida Syahputra, Chairul Telaumbanua, Alfred Solidaritas Telaumbanua, Yusticumala Winarno, Erik