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Jam’an, Andi
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Journal : Journal La Sociale

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The Influence of Competence on Satisfaction Sari, Nur Indah; Jam’an, Andi; Maklassa, Maklassa
Journal La Sociale Vol. 7 No. 1 (2026): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v7i1.2594

Abstract

This study aims to determine the effect of competence, communication on satisfaction and service performance at the Barombong Sub-district Office, Gowa Regency. The method used in this study is a quantitative method with data collection through questionnaires to 52 respondents. The analysis used is PLS-SEM analysis using the SmartPLS application. The results of the respondent description show that most respondents are male (53.84%) and female (46.15%), while respondents are aged 20-35 years (30.76%), 36-50 years (40.38%) and 1-65 years (28.84%). The results of this study indicate that competence has an influence on satisfaction, communication has an influence on satisfaction, competence does not affect service performance, communication does not affect service performance, satisfaction has an influence on service performance, satisfaction can mediate competence on service performance and satisfaction can mediate communication on service performance.
Co-Authors A Ifayani Haanurat Abdul Rahman Rahim Abdullah Abdullah Ahmad Ahmad Akhmad, Akhmad Alam Tauhid Syukur, Alam Tauhid Anggoro, Yusuf Alfian Rendra Arsyad Arsyad Asdar Asdar Aslam, Imam Baehaqi Baso, Irfalasari Fiqrizal, Fiqrizal Harrang, agussalim Hijrah, Nurlinda Idrus, Muh. Ikram Indrayani3, Syarthini Inrayani, Inrayani M. Hidayat Maklassa, Maklassa Mirwan, Mirwan Muchran, Muchriady Muchriana Muchran Muhammad Hamka Muhammad Rusydi Muhammad Syachwal Zhalihin Mustari, Nur Annisa Mutmainnah Mutmainnah Nasrullah Nasrullah Nur Indah Sari Nurhikmah Nurhikmah Pasigai, Moh. Aris Pratiwi, Nurul Rezky Pratiwi, Octaviani Rahim, Abd Refaldi, Muhammad Tenriola, Besse Wahyudin Rahman Yuzril, Yuzril Zalkha Soraya