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PENGARUH E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION MELALUI PERCEIVED VALUE PELANGGAN APLIKASI GRAB FOOD DI KOTA MAKASSAR Bahtiar Bahtiar; Buyung Romadhoni; Muchriady Muchran
COMPETITIVENESS Vol 10, No 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6600

Abstract

This study aims to determine the effect of E-service quality on customer satisfaction through the customer's perceived value of the Grab Food application in Makassar City. This research is experimental, the research design used is associative research. associative or relationship is research that aims to determine the relationship between two or more variables. The research data obtained that E-service quality has a significant positive effect on Perceived value with P = 0.000 0.05 with a coefficient value of 0.500, this coefficient indicates that the better the E-service quality perceived by consumers, the better the perceived value will also be, and Perceived value has a significant positive effect on customer satisfaction with P = 0.000 0.05 with a coefficient value of 0.233, this coefficient indicates that the better the perceived value, the better customer satisfaction, while E-service quality has a significant positive effect on customer satisfaction with P = 0.000 0.05 with a coefficient value of 0.547, this coefficient indicates that the better the E-service quality perceived by consumers, the more customer satisfaction will increase. And finally, E-service quality has a significant influence on customer satisfaction through Perceived value with a coefficient value of 0.274, this coefficient indicates that good service quality perceived by consumers will encourage consumers to increase perceived value for products and ultimately have an impact on better consumer satisfaction.Keywords: E-service quality, Customer satisfaction, and Perceived Value.
THE EFFECT OF PRICE AND PRODUCT COMPLETENESS ON CONSUMER PURCHASE DECISIONS AT INDOMARET DIPONEGORO TAKALAR Muchran Muchriady; Muchran Murniady; Mursalim Mursalim
SIMAK Vol 20 No 02 (2022): Sistem Informasi, Manajemen, dan Akuntansi (SIMAK)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Atma Jaya Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35129/simak.v20i02.370

Abstract

This study aims 1) to determine the effect of price on purchasing decisions at Indomaret Diponegoro Takalar. 2) to determine the effect of product completeness on purchasing decisions custumers at Indomaret Diponegoro Takalar. The type of research used in this research is quantitative with a sample of 96 respondents. Data collection techniques using a questionnaire technique. The data analysis technique used multiple linear regression test. The results showed that the price and product completeness had a positive and significant effect on purchasing decisions costumers at Indomaret Diponegoro Takalar.
ANALYSIS OF VILLAGE FUND MANAGEMENT ON DEVELOPMENT AT PALALAKKANG VILLAGE Muchriady Muchran; Firman Syah; Nuryahya Nuryahya; Murniady Muchran
SIMAK Vol 20 No 02 (2022): Sistem Informasi, Manajemen, dan Akuntansi (SIMAK)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Atma Jaya Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35129/simak.v20i02.375

Abstract

This study aims to determine how the management of the village fund management on the development of Desa Palalakkang. The type of research used is the qualitative research metode.The processed data is the result of interviews with palalakkang village staff. Data colettion methods used in this study is observation, interview, and documentation. The data source used are primary data sources and secondary data sources. The results showed that the vilage fund management on the development of Desa Palalakkang was quite effective based on UUD No. 6, 2014 and developed with the regional minister of the state No. 133, 2014.
Pengaruh Layanan Mobile Banking terhadap Loyalitas Nasabah Bank Sulselbar Cabang Utama Makassar Muchriady Muchran; Muchran Muchran; Aenul Aenul
SEIKO : Journal of Management & Business Vol 4, No 3 (2022)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v4i3.2349

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh layanan mobile banking terhadap loyalitas nasabah pada Bank Sulselbar Cabang Makassar. Populasi yang diambil dari penelitian ini adalah pengguna aplikasi Sulselbar Mobile khususnya di Bank Sulselbar Cabang Utama Makassar. Dengan penentuan Sampel menggunakan rumus slovin dan diperoleh sampel berjumlah 100 orang responden dengan teknik pengambilan sampel yang mengunakan teknik metode deskriptif kuantitatif adalah metode survey dan menggunakan kuesioner sebagai alat pengumpul data. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis uji reliabilitas dan uji validitas dengan metode analisis regresi sederhana. Berdasarkan hasil penelitian dan pembahasan yang telah dilakukan maka dapat diambil kesimpulan bahwa Layanan Mobile Banking berpengaruh positif dan signifikan terhadap Loyalitas Nasabah Bank Sulselbar Cabang Utama Makassar. Kata Kunci: Layanan Mobile Banking, Loyalitas Nasabah, Bank Sulselbar Cabang Utama Makassar. Abstract This study aims to determine how much influence mobile banking services have on customer loyalty at Bank Sulselbar Makassar Branch. The population taken from this study are users of the Sulselbar Mobile application, especially at Bank Sulselbar, Makassar Main Branch. By determining the sample using the Slovin formula and obtained a sample of 100 respondents with a sampling technique that uses quantitative descriptive methods is a survey method and uses a questionnaire as a data collection tool. The data analysis technique used in this research is the analysis of the reliability test and the validity test with the simple regression analysis method. Based on the results of research and discussions that have been carried out, it can be concluded that Mobile Banking Services have a positive and significant effect on Customer Loyalty of Bank Sulselbar Makassar Main Branch. Keywords: Mobile Banking Services, Customer Loyalty, Bank Sulselbar Makassar Main Branch.
Pengaruh Faktor Komunikasi, Pengalaman Kerja dan Pelatihan Kerja Terhadap Produktivitas Sales Promotion Pada PT.Yamaha Suraco Jaya Abadi Motor Jumarni Jumarni; H Muchriady Muchran
Jurnal Mirai Management Vol 8, No 1 (2023)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v8i1.3844

Abstract

Penelitian ini bertujuan untuk mengetahui apakah ada pengaruh Faktor Komunikasi, Pengalaman Kerja Dan Pelatihan Kerja Terhadap Produktivitas Sales Promotion Pada Pt. Yamaha Suraco Jaya Abadi Motor. Metode pengambilan sampel yang digunakan dalam penelitian ini yaitu sampel jenuh atau mengambil seluruh jumlah populasi dengan jumlah responden 80 sampel. Penelitian ini menggunakan pendekatan kuantitatif yatu pendekatan yang menekankan analisis pada data-data angka yang diolah dengan metode statistik, dengan tekhnik analisis data partial last square smart-PLS. Hasil penelitian (1) Faktor Komunikasi tidak berpengaruh positif signifikan terhadap produktivitas kerja sales promotion pada PT. Yamaha Suraco Jaya Abadi Motor, (2) Pengalaman Kerja berpengaruh positif signifikan terhadap Produktivitas kerja sales promotion pada PT. Yamaha Suraco Jaya Abadi Motor, (3) Pelatihan kerja tidak berpengaruh positive signifikan terhadap produktivitas kerja sales promotion pada PT. Yamaha Suraco Jaya Abadi Motor. Keywords: Komunikasi, Pengalaman Kerja, Pelatihan Kerja, Produktivitas.
The Influence of Education Level and Work Environment on Employee Performance Mallawa Subdistrict Office Maros. Wahyu Erdiansyah; Muchriady Muchran; Andi Risfan Rizaldi
International Journal of Economic Research and Financial Accounting Vol 2 No 3 (2024): IJERFA APRIL 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijerfa.v2i3.88

Abstract

The purpose of this study is a type of quantitative research with the aim of determining the effect of education level and work environment on the performance of Mallawa District office employees, Maros Regency. This sample was taken from the Mallawa sub-district office of Maros Regency. The type of data used in this study is quantitative data obtained from questionnaires that are shared and relate to the problem under study. Data collection is carried out by observation and distribution of questionnaires. In this study, the data sources used in data collection include primary data and secondary data. The research instrument used in this study used the Likert scale method. Based on the results of data research using statistical calculations through the Statistical Package for the Social Science (SPSS) version 29 application regarding the influence of education level and work environment on the performance of Mallawa Subdistrict office employees of Maros Regency which has been discussed from the previous chapter, the author draws an important conclusion, namely the level of education and work environment have a positive and significant effect on employee performance..
THE INFLUENCE OF SELECTION AND JOB PLACEMENT ON EMPLOYEE PRODUCTIVITY AT THE STATE ASSETS AND AUCTION OFFICE IN MAKASSAR Arief Hidayat; Muchriady Muchran; Muhammad Akib
International Journal of Economic Research and Financial Accounting Vol 2 No 3 (2024): IJERFA APRIL 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijerfa.v2i3.123

Abstract

This research is a quantitative descriptive study aiming to understand and analyze the impact of selection and job placement on employee productivity at the State Assets and Auction Office in Makassar. The data collecting methods used in this research include observation, questionnaires, and documentation. The population and sample used in this research consist of 40 respondents. The research result through statistical calculations using the Statistical Package for the Social Science (SPSS) version 27 regarding the influence of selection and job placement on employee productivity at assets and auction office in Makassar which was discussed in the previous chapters, the author draws the important conclusion that selection and job placement have a positive and significant on employee productivity. The result obtained for the selection variable (X1) against employee productivity (Y) show with a significance value of X1 against Y being 0.039, which is less than the value of alpha, that is 0.05 (0.039 < 0.05) and job placement variable (X2) against employee productivity (Y) show a significance value of X2 against Y being 0.009, which is also less than the value of alpha, that is 0.05 (0.009 < 0.05).
PENGARUH SELF EFFICACY, PENGUASAAN TEKNOLOGI INFORMASI TERHADAP KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PERUMDA AIR MINUM TIRTA BANTIMURUNG KABUPATEN MAROS Mansur, Mansur; Jusriadi, Edi; Muchran, Muchriady
Humantech : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 No. 9 (2023): Humantech : Jurnal Ilmiah Multidisiplin Indonesia
Publisher : Program Studi Akuntansi IKOPIN

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan penelitian ini adalah untuk menguji dan menganalisis pengaruh self efficacy dan penguasaan teknologi informasi terhadap kepuasan kerja, pengaruh self efficacy dan penguasaan teknologi informasi terhadap kinerja pegawai, pengaruh kepuasan kerja terhadap kinerja pegawai, pengaruh self efficacy dan penguasaan teknologi informasi terhadap kinerja pegawai melalui kepuasan kerja pada Perumda Air Minum Tirta Bantimurung Kabupaten Maros. Metode penelitian yang digunakan yaitu metode kuantitatif. Adapun yang menjadi populasi adalah pegawai pada Perumda Air Minum Tirta Bantimurung Kabupaten Maros yang berjumlah 128 orang pegawai. Teknik pengumpulan data melalui observasi, kuesioner dan dokumentasi, sedangkan teknik analisis data menggunakan SEM-PLS. Hasil penelitian menemukan bahwa self efficacy dan penguasaan teknologi informasi berpengaruh positif dan signifikan terhadap kepuasan kerja dan kinerja pegawai. Kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja pegawai. Hasil uji mediasi menunjukkan bahwa kepuasan kerja dapat memediasi pengaruh self efficacy dan penguasaan teknologi informasi terhadap kinerja pegawai pada Perumda Air Minum Tirta Bantimurung Kabupaten Maros.
The Influence Of Job Satisfaction And Work Discipline On Employee Performance At The Regional Drinking Water Company (PDAM) Tirta Jeneberang Gowa District Mutiara Nur; Samsul Rizal; Muchriady Muchran
International Journal of Economic Research and Financial Accounting Vol 3 No 1 (2024): IJERFA OCTOBER 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijerfa.v3i1.226

Abstract

The aim of this study is to find out the influence of leadership style, supervision and work discipline on the performance of officials in the Civil Occupation and Registration Service of Barru District. The object of this study is all 62 respondents. This research is quantitative research. Data collection techniques are done by means of observation, lifting or questionnaire and documentation. The main variables underlying this study are Leadership Style variables as X1, Supervision as X2, Working Discipline as X3, and Officer Performance as Y. While the technical analysis used in the research uses Validity Test, Reliability Test, Classical Assumption Test and Dual Linear Regression Test using the SPSS 27 program. The results of this study showed a positive relationship between the leadership style (X1) and the employer (Y) with a thitung value -2,627 > ttable 0,250 with a Significant Level of 0,011, supervision (X2) with the performance of the employee (Y), with a Thitung value of 3,408 > table 0,250, with a significant rate of 0,001 and work discipline (X3) that contributed positively to the performance (Y). With a thiting value of 2,243 > t table 0,250 and a significant 0.29 in the Population and Civil Registration Service of the District of Barru.
Equipping Students For Future Education And Career At Angkatan Belia Islam, Malaysia Agus Prasetyo; Andi Rasdiyanti; Wa Ode Rayyani; Muchriady Muchran; Hernita Arifuddin; Cisilia Doodoh; Haerani Haeranti Syam
International Journal of Community Service Implementation Vol. 2 No. 3 (2024): IJCSI DECEMBER 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijcsi.v2i3.233

Abstract

This community service will seek to establish the effectiveness of career preparation programs for students within the ranks of ABIM to better equip them for both higher education and the workforce. This research used a qualitative approach, incorporating workshops, interviews, and interactive sessions in the course of conducting an evaluation of the students' preparedness for careers. The findings indicated that structured career planning programs enhanced the students' confidence, knowledge about career opportunities, and preparedness to face academic and professional challenges. The study concludes that targeted interventions in career guidance are very necessary for empowering students with the necessary competencies for their future academic and career paths.