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Pengaruh Lokasi dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada PT Vitabiotics Utama Jakarta Timur Fitriyani, Syabrina; Lestari, Ambar Widya
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 1 No 1 (2022): Jurnal Manajemen & Pendidikan [JUMANDIK]
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/jmp.Volume:1.No:1.2022.1.Hal:1-14

Penelitian ini bertujuan untuk Menguji Lokasi dan kualitas Pelayanan terhadap Kepuasan Pelanggan pada PT Vitabiotics Utama di Jakarta Timur. Jenis penelitian ini bersifat deskriptif kualitatif. Teknik pengambilan sampel menggunakan rumus slovin dan diperoleh sampel sebanyak 93 responden. Adapun populasi yang dipergunakan sejumlah Apotik/Retailer yang membeli Produk Osteocare pada PT Vitabiotcs Utama, sedangkan analisis data yang dipergunakan meliputi uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi, koefisien korelasi, koefisien determinasi dan uji hipotesis. Adapun Hasil uji t (parsial) diperoleh Lokasi berpengaruh terhadap Kepuasan Pelanggan, sedangkan Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan. Hasil uji F (simultan), Lokasi dan Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan.

Pengaruh Promosi, Citra Perusahaan, Kualitas Pelayanan dan Lokasi terhadap Kepuasan Konsumen pada PT Alfaria Trijaya Alfamart Panunggangan Timur Arianto, Nurmin; Sewaka, Sewaka; Fitriyani, Syabrina
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 2 No 3 (2024): Jurnal Manajemen & Pendidikan [JUMANDIK]
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/jmp.Volume:2.No:3.2024.155.Hal:140-154

The aim of this research is to determine the influence of promotional activities and service quality on consumer purchasing decisions in using delivery services at the J&T Express Graha Raya Serpong Branch, South Tangerang City. The method used is quantitative. The sampling technique used the Slovin formula and a sample of 99 respondents was obtained. Data analysis uses validity tests, reliability tests, classical assumption tests, regression analysis, correlation coefficients, coefficients of determination and hypothesis testing. The results of this research are that promotional activities have a significant effect on purchasing decisions, this is proven by hypothesis testing, obtained t count > t table or (9.543 > 1.985). Service quality has a significant effect on purchasing decisions, this is proven by hypothesis testing, obtained t count > t table or (8.824 > 1.985). Promotional activities and service quality simultaneously have a significant effect on purchasing decisions with the regression equation Y = 7.153 + 0.442X1 + 0.391X2. The correlation coefficient value is 0.787 or has a strong level of relationship with determination of 62.0% while the remaining 38.0% is influenced by other factors. Hypothesis testing obtained a calculated F value > F table or (78.337 > 2.700).

THE ROLE OF MARKETING MANAGEMENT IN BUILDING LONG-TERM CUSTOMER VALUE (LITERATURE REVIEW) Fitriyani, Syabrina; Tukiran, Martinus
International Journal of Multidisciplinary Research and Literature Vol. 3 No. 6 (2024): INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND LITERATURE
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ijomral.v3i6.273

This study aims to analyze the role of marketing management in building long-term customer value through a systematic approach to literature study. The results show that modern technologies, such as artificial intelligence (AI), metaverse marketing, and digital strategies, such as social media and omnichannel marketing, significantly increase customer engagement, loyalty, and trust. Customer Relationship Management (CRM) effectively increases customer lifetime value (CLV) by up to 30%, while digital personalization increases customer engagement by 42%. In addition, personalized value propositions play an important role in strengthening customer relationships and creating immersive experiences. This study affirms that utilizing technology, personalization, and relationship-oriented strategies is essential in contemporary marketing management. These findings provide an important contribution to understanding how strategic approaches can support the development of long-term customer value, increase retention, and strengthen customer loyalty in the digital era

IMPLEMENTATION OF EDUCATION MARKETING STRATEGIES IN IMPROVING SCHOOL COMPETITIVENESS IN SOUTH TANGERANG: A SYSTEMATIC LITERATURE REVIEW Fitriyani, Syabrina; Supatmin, Supatmin
International Journal of Multidisciplinary Research and Literature Vol. 4 No. 5 (2025): INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND LITERATURE
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ijomral.v4i5.375

This study aims to analyze the implementation of education marketing strategies in improving school competitiveness in the South Tangerang region through an education management perspective using a systematic literature review with the PRISMA protocol which analyzes 20 reputable journal articles in the field of education management and education marketing for the 2019-2024 period. The study is focused on identifying effective marketing management models in the context of educational leadership and administration, with inclusion criteria including empirical studies of educational marketing management, leadership in school marketing, and educational institution marketing administration. The results of the analysis show that the implementation of education marketing management integrated with the school administration system can increase organizational effectiveness by up to 70%, with transformational leadership being a key factor in the successful implementation of strategies at the institutional level. A marketing management model centered on stakeholder satisfaction shows a significant improvement in the performance of educational organizations, while a structured marketing administration system allows schools to optimize resources and achieve organizational targets. Research limitations include a focus on English-language literature that can limit local perspectives in Indonesian education management and variations in the operational definition of education marketing management. The practical implications suggest that principals and education administrators need marketing management competencies to lead organizational transformation towards market orientation, with the school's organizational structure needing to be adapted to accommodate marketing functions as an integral part of education management. The originality of the research lies in the integration of educational management theory with marketing practices in the perspective of school administration and leadership that contributes to the development of the body of knowledge in contemporary educational management and administration.

Optimalisasi Strategi Digital Marketing untuk Meningkatkan Penjualan Keripik Pisang (Tiens Banana Chips) di Kabupaten Subang Muharam, Hari; Fitriyani, Syabrina; Marthalia, Lia; Simanjuntak, Vera Clara
Jurnal Pengabdian Tangerang Selatan [JURANTAS] Vol. 2 No. 3 (2024): [September-Desember] Jurnal Pengabdian Tangerang Selatan: JURANTAS
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/jrt.v2i3.169

Digital Marketing adalah aktivitas pemasaran yang dilakukan melalui media digital, seperti internet, perangkat mobile, dan platform digital lainnya. Penelitian ini bertujuan untuk menganalisis pemanfaatan teknik digital marketing dalam meningkatkan angka penjualan serta memperluas pasar produk keripik pisang "Tiens Banana Chips" yang berlokasi di Kabupaten Subang. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan tipe studi deskriptif. Sumber data diperoleh melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa strategi digital marketing yang diterapkan oleh "Tiens Banana Chips" meliputi perubahan pada strategi produk melalui penggantian kemasan, penetapan harga, dan pemasaran internet secara online. Media sosial seperti Instagram dan WhatsApp dimanfaatkan sebagai saluran utama untuk menyebarkan informasi dan melakukan promosi, sedangkan marketplace seperti Shopee digunakan untuk mengimplementasikan strategi pemasaran mereka.

Pengaruh Lokasi dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada PT Vitabiotics Utama Jakarta Timur Fitriyani, Syabrina; Lestari, Ambar Widya
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 1 No 1 (2022): Jurnal Manajemen & Pendidikan [JUMANDIK]
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/jmp.Volume:1.No:1.2022.1.Hal:1-14

Penelitian ini bertujuan untuk Menguji Lokasi dan kualitas Pelayanan terhadap Kepuasan Pelanggan pada PT Vitabiotics Utama di Jakarta Timur. Jenis penelitian ini bersifat deskriptif kualitatif. Teknik pengambilan sampel menggunakan rumus slovin dan diperoleh sampel sebanyak 93 responden. Adapun populasi yang dipergunakan sejumlah Apotik/Retailer yang membeli Produk Osteocare pada PT Vitabiotcs Utama, sedangkan analisis data yang dipergunakan meliputi uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi, koefisien korelasi, koefisien determinasi dan uji hipotesis. Adapun Hasil uji t (parsial) diperoleh Lokasi berpengaruh terhadap Kepuasan Pelanggan, sedangkan Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan. Hasil uji F (simultan), Lokasi dan Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan.

Pengaruh Promosi, Citra Perusahaan, Kualitas Pelayanan dan Lokasi terhadap Kepuasan Konsumen pada PT Alfaria Trijaya Alfamart Panunggangan Timur Arianto, Nurmin; Sewaka, Sewaka; Fitriyani, Syabrina
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 3 No 2 (2024): Jurnal Manajemen & Pendidikan [JUMANDIK]
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/jmp.Volume:2.No:3.2024.155.Hal:140-154

The aim of this study is to examine the impact of promotion, company image, service quality, and location on customer satisfaction at PT Alfaria Trijaya Alfamart Panunggangan Timur. Using a quantitative method, the study employed Slovin's formula for sampling, resulting in 110 respondents. Data analysis included validity and reliability tests, classical assumption tests, regression analysis, correlation coefficients, determination coefficients, and hypothesis testing. The findings reveal that promotion, company image, service quality, and location each have a significant influence on customer satisfaction, with determination coefficients of 29.8%, 33.3%, 32.1%, and 27.5% respectively, all passing the t-test (t count > t table). Simultaneously, these factors significantly affect customer satisfaction, as evidenced by the regression equation Y = 12.186 + 0.117X1 + 0.271X2 + 0.141X3 + 0.043X4, with a determination coefficient of 39.6% and F count > F table (18.839 > 3.080). The remaining 60.4% is attributed to other factors not examined in this study. In conclusion, promotion, company image, service quality, and location collectively have a significant impact on customer satisfaction at PT Alfaria Trijaya Alfamart Panunggangan Timur.

IMPLEMENTASI MANAJEMEN PEMASARAN PENDIDIKAN DALAM MEMBANGUN CITRA SEKOLAH DI KOTA TANGERANG Supatmin, Supatmin; Fitriyani, Syabrina
Bhinneka Multidisiplin Journal Vol. 2 No. 6 (2025): Bhinneka Multidisiplin Journal
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/bmj.v2i6.85

This study aims to analyze the implementation of educational marketing management in building the school image in Tangerang City. The research uses a qualitative descriptive approach through interviews, observations, and document analysis. The findings reveal that effective educational marketing management enhances the school’s positive image among the community. The applied strategies include strengthening public communication, improving service quality, and utilizing digital media for promotion. Moreover, the principal’s strategic leadership plays a key role in creating synergy among teachers, students, and the community. A good school image is shaped not only by promotion but also by academic reputation, service quality, and harmonious relationships. This study emphasizes that educational marketing management is a crucial element in building public trust and enhancing institutional competitiveness in the modern educational landscape

Pengaruh Lokasi dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada PT Vitabiotics Utama Jakarta Timur Fitriyani, Syabrina; Lestari, Ambar Widya
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 1 No 1 (2022): Jurnal Manajemen & Pendidikan [JUMANDIK]
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/jmp.Volume:1.No:1.2022.1.Hal:1-14

Penelitian ini bertujuan untuk Menguji Lokasi dan kualitas Pelayanan terhadap Kepuasan Pelanggan pada PT Vitabiotics Utama di Jakarta Timur. Jenis penelitian ini bersifat deskriptif kualitatif. Teknik pengambilan sampel menggunakan rumus slovin dan diperoleh sampel sebanyak 93 responden. Adapun populasi yang dipergunakan sejumlah Apotik/Retailer yang membeli Produk Osteocare pada PT Vitabiotcs Utama, sedangkan analisis data yang dipergunakan meliputi uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi, koefisien korelasi, koefisien determinasi dan uji hipotesis. Adapun Hasil uji t (parsial) diperoleh Lokasi berpengaruh terhadap Kepuasan Pelanggan, sedangkan Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan. Hasil uji F (simultan), Lokasi dan Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan.

Pengaruh Promosi, Citra Perusahaan, Kualitas Pelayanan dan Lokasi terhadap Kepuasan Konsumen pada PT Alfaria Trijaya Alfamart Panunggangan Timur Arianto, Nurmin; Sewaka, Sewaka; Fitriyani, Syabrina
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 3 No 2 (2024): Jurnal Manajemen & Pendidikan [JUMANDIK]
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/jmp.Volume:2.No:3.2024.155.Hal:140-154

The aim of this study is to examine the impact of promotion, company image, service quality, and location on customer satisfaction at PT Alfaria Trijaya Alfamart Panunggangan Timur. Using a quantitative method, the study employed Slovin's formula for sampling, resulting in 110 respondents. Data analysis included validity and reliability tests, classical assumption tests, regression analysis, correlation coefficients, determination coefficients, and hypothesis testing. The findings reveal that promotion, company image, service quality, and location each have a significant influence on customer satisfaction, with determination coefficients of 29.8%, 33.3%, 32.1%, and 27.5% respectively, all passing the t-test (t count > t table). Simultaneously, these factors significantly affect customer satisfaction, as evidenced by the regression equation Y = 12.186 + 0.117X1 + 0.271X2 + 0.141X3 + 0.043X4, with a determination coefficient of 39.6% and F count > F table (18.839 > 3.080). The remaining 60.4% is attributed to other factors not examined in this study. In conclusion, promotion, company image, service quality, and location collectively have a significant impact on customer satisfaction at PT Alfaria Trijaya Alfamart Panunggangan Timur.

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