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All Journal Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management International Journal of Advanced Multidisciplinary Siber International Journal of Digital Business Greenation International Journal of Tourism and Management Greenation International Journal of Economics and Accounting
M. Zahari
Universitas Batanghari, Jambi, Indonesia
Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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The Effect of Facilities and Infrastructure, and Standard Operating Procedures on Public Satisfaction, Mediated By The Quality of Public Services Eka Hartati Ningsih; M. Zahari; Mufidah
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.712

Abstract

The facilities and infrastructure, standard operating procedures, public service quality, and public satisfaction are all intended to be described in this study. Additionally, it examines how standard operating procedures, infrastructure, and facilities affect public satisfaction. Additionally, it examines how infrastructure, facilities, and standard operating procedures affect public satisfaction by measuring the quality of public services. The Population and Civil Registration Office of the West Tanjung Jabung Regency in Jambi Province served as the study's site. Both principal and supplemental data were used in this investigation. Out of the 73,266 service users who comprised the study's population, a random sample of 100 respondents was selected. This study used a survey methodology that included both descriptive and quantitative analysis. Path Analysis with a Partial Least Squares (PLS) method was employed for the quantitative analysis. The outcomes demonstrated that public satisfaction was positively and considerably impacted by infrastructure and standard operating procedures. Public satisfaction is impacted by infrastructure and standard operating procedures through the caliber of public services. These findings show that the public's perception of service quality increases with improved infrastructure and standard operating procedures. The key to fulfilling the public's expectations of government services is optimal service quality. As a result, the presence of government representatives will provide the public with observable advantages, leading to increased satisfaction levels.
The Influence of Competency and Organizational Culture Through Motivation on Employee Performance at the Office of the Port Master and Port Authority of Class Iv Muara Sabak Bella Beliana Bintang; M. Zahari; Osrita Hapsara
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.715

Abstract

Employee performance is a crucial factor in supporting the success of public sector organizations, particularly in providing effective and quality services. Employee performance is influenced by various internal organizational factors, including competence, organizational culture, and work motivation. This study aims to analyze the influence of competence and organizational culture on employee performance through work motivation at the Muara Sabak Class IV Harbormaster and Port Authority Office (KSOP). This study used a quantitative approach with a survey method. The population in this study was all 63 employees of the Muara Sabak Class IV KSOP Office, and the entire population served as the research sample (saturated sample). Data collection was conducted through a Likert-scale questionnaire. Data analysis used path analysis with the Partial Least Squares (PLS) approach to test the direct and indirect effects between variables. The results showed that competence and organizational culture had a positive and significant effect on work motivation. Furthermore, work motivation had a positive and significant effect on employee performance. Furthermore, competence and organizational culture also indirectly influenced employee performance through work motivation. The results of this study indicate that improving employee competency and strengthening a positive organizational culture can increase work motivation, which ultimately impacts employee performance.
The Influence of Interpersonal Communication and Utilization of Information Technology Through the Quality of Public Services on Public Satisfaction at the Population and Civil Registry Service of West Tanjung Jabung Regency Siska Diniati.Z; M. Zahari; Osrita Hapsara
Greenation International Journal of Economics and Accounting Vol. 3 No. 2 (2025): Greenation International Journal of Economics and Accounting (June - August 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v3i2.505

Abstract

This study aims to describe interpersonal communication, technology utilization, public service quality, and public satisfaction, as well as to determine and analyze the influence of interpersonal communication and information technology utilization through public service quality on public satisfaction at the Population and Civil Registration Office of West Tanjung Jabung Regency. This type of research uses descriptive verification research. This study uses the PLS analysis method. The results of the study indicate that interpersonal communication, information technology, and public service quality play an important role in increasing public satisfaction at the Population and Civil Registration Office of West Tanjung Jabung Regency. Interpersonal communication has been proven to improve the quality of public services while encouraging increased public satisfaction. Likewise, the use of information technology contributes positively to strengthening service quality and has an impact on public satisfaction. In addition, the quality of public service itself has a strategic role as a factor that mediates the influence of interpersonal communication and information technology on public satisfaction, so it can be concluded that the better the communication, technology utilization, and service quality provided, the level of public satisfaction will also increase.
The Influence of Organizational Support on Employee Performance Mediated by Work Spirit and Employee Work Engagement at Bank Jambi Head Office Nana Fitriana Paringsih; M. Zahari; Mufidah Mufidah
Dinasti International Journal of Management Science Vol. 7 No. 6 (2026): Dinasti International Journal of Management Science (July - August 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i6.7169

Abstract

This study aims to analyze the effect of organizational support on employee performance, with work morale and work engagement as mediating variables at Bank Jambi Head Office. This study used a quantitative approach with a survey method. The study population consisted of 168 employees at Bank Jambi Head Office. The sample size was determined using the Slovin formula, resulting in 63 respondents selected using proportionate random sampling. The variables studied included organizational support, work morale, work engagement, and employee performance. Data were collected through questionnaires using a five-point Likert scale and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the assistance of SmartPLS 3.0 software. The results showed that organizational support had a positive and significant effect on employee morale, work engagement, and performance. Work morale and work engagement also had a positive and significant effect on employee performance. Furthermore, both variables were shown to mediate the effect of organizational support on employee performance. These findings reinforce the perspective of Social Exchange Theory, which explains that employees who perceive support from the organization tend to reciprocate through increased work morale, work engagement, and better performance. Practically, the results of this study provide implications for Bank Jambi management to strengthen organizational support policies as a strategy to sustainably improve employee performance
The Influence of Farmers' Perceptions and Facilities on Service Quality and Its Impact on the Effectiveness of Subsidized Fertilizer Distribution in the Area Served by the Geragai District Agricultural Extension Center, East Tanjung Jabung Regency Suharyon Suharyon; M. Zahari; Fakhrul Rozi Yamali
Dinasti International Journal of Digital Business Management Vol. 7 No. 4 (2026): Dinasti International Journal of Digital Business Management (June-July 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i4.7201

Abstract

This study aims to analyze the influence of farmers' perceptions and facilities on service quality, as well as their impact on the effectiveness of subsidized fertilizer distribution in the area served by the Extension Implementation Center (BP3) of Geragai District, East Tanjung Jabung Regency. The study focuses on farmers' perceptions and facilities regarding service quality and their impact on the effectiveness of subsidized fertilizer distribution in Geragai District, East Tanjung Jabung Regency, utilizing a sample of 120 farmers drawn from a total population of 1,097. The research employs descriptive, verificative, and quantitative statistical methods; questionnaire responses were tabulated to serve as the basis for descriptive statistics and quantitative analysis using the Structural Equation Model (SEM) via the Smart PLS 4.9 software tool. An overview of the assessments regarding farmers' perceptions, facilities, service quality, and the effectiveness of subsidized fertilizer distribution in Geragai District, East Tanjung Jabung Regency, indicates that the farmers' perception variable achieved a total score of 5,311 (categorized as "good"). The facility variable showed a total score of 4,016 ("good"), while the service quality variable recorded a total score of 7,552 ("good"). Finally, the variable representing the effectiveness of subsidized fertilizer distribution showed a total score of 7,320 ("good"). Analysis using Smart PLS 4.9 reveals that farmers' perceptions have a significant influence on service quality and on the effectiveness of subsidized fertilizer distribution. Facilities have a positive and significant influence on service quality and on the effectiveness of subsidized fertilizer distribution. Furthermore, farmers' perceptions significantly influence distribution effectiveness through service quality, and facilities significantly influence the effectiveness of subsidized fertilizer distribution through service quality.
Co-Authors Ali Akbar Bastian Bastian Bebi Fivanka Bella Beliana Bintang Eka Hartati Ningsih Fakhrul Razy Fitriadi Darussalam M. Aris Mufidah Mufidah Mufidah Nana Fitriana Paringsih Notman Boce Osrita Hapsara Rahma Agustina Saiyid Syekh Siska Diniati.Z Sofyan Ali Sudirman Sudirman Suharyon Suharyon T. Maharani Feriska Yamali, Fahrul Rozi Yulmasril Yulmasril