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All Journal Jurnal Ilmu Komputer dan Desain Komunikasi Visual Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi bit-Tech Jurnal Teknik Informatika Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Computing Insight: Journal of Computer Science
Rafika Rahmawati
Universitas Pembangunan Nasional Veteran Jawa Timur
Arts Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Languange, Linguistic, Communication & Media

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Journal : bit-Tech

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Evaluation of E-Learning Website Quality of Universitas Islam Majapahit Using Webqual 4.0 and IPA Nur Diniyanti; Anita Wulansari; Rafika Rahmawati
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.3015

Abstract

The rapid development of digital technology in education requires higher education institutions to provide online learning systems that are effective, responsive, and user-oriented. The e-learning website of Universitas Islam Majapahit (UNIM) serves as the main platform supporting student learning activities, yet issues remain regarding response speed, information availability, and interface design. This study aims to evaluate the quality of UNIM’s e-learning website using the WebQual 4.0 model, modified by adding the User Interface Quality variable, and analyzed with the Importance Performance Analysis (IPA) method. Data were collected through a five-point Likert scale questionnaire involving 281 screened respondents. The findings indicate an average conformity level of 95%, yet several indicators reveal negative gap values, reflecting performance that has not met user expectations. Six indicators SIQ1, SIQ2, SIQ3, SIQ4, SIQ5, and UIQ2 were identified in Quadrant I, marking them as top priorities for improvement. The implications of this study highlight the need to enhance system responsiveness, service interaction quality, and interface usability to meet user expectations. Practically, the results provide guidance for improving the development of UNIM’s e-learning website, while theoretically, this study reinforces the applicability of the modified WebQual 4.0 as a comprehensive evaluation method for assessing the quality of online education services.
Evaluation of the POSKetanmu Website Using E-GovQual and Importance Performance Analysis (IPA) Nur Dinanita; Anita Wulansari; Rafika Rahmawati
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.3016

Abstract

The rapid advancement of information and communication technology has driven governments to provide digital public services that are efficient, transparent, and user-centered. One such initiative is the POSKetanmu website developed by the Mojokerto Regency Population and Civil Registration Office, aimed at facilitating online processing of population documents. Despite its purpose, the platform still faces several challenges, including difficulties in understanding service procedures, lengthy account verification, and errors in document submission. This study evaluates the quality of the POSKetanmu website using the E-GovQual model, which consists of six dimensions: Ease of Use, Reliability, Trust, Functionality of the Interaction Environment, Information Content and Display, and Citizen Support. To determine service priorities, the Importance–Performance Analysis (IPA) method was employed. Data were collected from 391 valid respondents using a five-point Likert scale. The results reveal an average conformity level of 96% and an overall gap score of –0.17, indicating that performance lags slightly behind user expectations. Indicators located in Quadrant I, particularly RB1–RB4, EU1, and FI2, were identified as priority areas requiring immediate attention. These findings suggest that improvements in system reliability, interface navigation, and interactive features are essential. The integration of E-GovQual and IPA not only provides practical insights for policy-making but also offers a valuable framework for advancing digital government evaluation.
Co-Authors Anita Wulansari Ardiansah, Muhamad Frendi Diyon Arini, Diandra Diva Iqbal Ramadhani Mukhlis Nur Dinanita Nur Diniyanti Nurlaili, Aisma Prasasti Karunia Farista Ananto Safitri, Eristya Maya Safitri, Eristya Maya Satibi, Iswanda Fauzan Sembilu, Nambi Septiani, Berlian Viga Thomas Aquino Berno Doduk Tri Luhur Indayanti Sugata Tri Puspa Rinjeni Ulya, Athiyatul Virdha Rahma Aulia Zulmi, Muhammad Nizar