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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pendidikan dan Ilmu Sosial Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Social Knowledge Education (JSKE) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Community Services: Sustainability Development
WAISAPY, Jeanly
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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PENGEMBANGAN KARIER APARATUR SIPIL NEGARA DALAM PELAYANAN PUBLIK DI KECAMATAN KAIRATU BARAT KABUPATEN SERAM BAGIAN BARAT Ponto, Iriane Sosiawaty; Waisapy, Jeanly; Fadli, Zul
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 9 No 1 (2025): April 2025
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v9i1.6387

Abstract

Penelitian ini bertujuan untuk mengkaji pengembangan karier Aparatur Sipil Negara (ASN) dalam meningkatkan kualitas pelayanan publik di Kecamatan Kairatu Barat, Kabupaten Seram Bagian Barat. Penelitian ini menggunakan pendekatan kuantitatif, penelitian ini mengumpulkan data melalui kuesioner dan wawancara terstruktur yang melibatkan 37 ASN di kantor kecamatan tersebut. Hasil penelitian menunjukkan bahwa mayoritas ASN memiliki persepsi positif terhadap pengembangan karier, di mana faktor kualifikasi, kompetensi, prestasi kerja, dan keadilan memainkan peran penting. Sebanyak 71% responden menyatakan bahwa kualifikasi pendidikan dan pelatihan mereka memadai untuk posisi yang ditempati saat ini. Kompetensi ASN juga dinilai sangat baik, dengan kemampuan menggunakan teknologi, komunikasi, dan keterampilan manajerial berada pada kategori "Sangat Baik" (84,8%). Prestasi kerja ASN tercatat sangat memuaskan, dengan 90,8% responden merasa pencapaian mereka dihargai oleh atasan. Adapun keadilan dalam promosi dan penilaian karier mencapai 96,76%, mencerminkan kepercayaan tinggi responden terhadap objektivitas dan transparansi di lingkungan kerja. Berdasarkan temuan ini, penelitian merekomendasikan peningkatan sistem pengembangan karier melalui pelatihan berkelanjutan, peningkatan transparansi dalam promosi, dan penyusunan kebijakan yang lebih responsif terhadap kebutuhan ASN di daerah. Penelitian ini diharapkan memberikan kontribusi terhadap peningkatan kualitas pelayanan publik melalui pengembangan sumber daya manusia ASN yang lebih terstruktur dan berkelanjutan
PUBLIC SERVICE DELIVERY IN INDONESIA'S OUTER ISLANDS: A PERFORMANCE EVALUATION Ponto, Iriane Sosiawaty; Waisapy, Jeanly; Fadli, Zul
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i02.132484

Abstract

This study evaluates the performance of Civil State Apparatus personnel in delivering public services in Kairatu Barat Sub-district, West Seram Regency, a remote archipelagic region in Eastern Indonesia. Using a sequential explanatory mixed-methods design, the research involved 94 respondents comprising 37 Civil State Apparatus staff and 57 community service recipients. Data collection employed structured questionnaires and in-depth interviews to obtain comprehensive perspectives on public service quality. Findings reveal that Civil State Apparatus performance is generally categorized as good, with work precision emerging as the primary strength (score: 3.92). However, significant weaknesses exist in service innovation (score: 3.51). From the community perspective, staff friendliness received the highest appreciation (score: 3.88), reflecting the internalization of local cultural values of "Pela Gandong." Conversely, procedural simplicity obtained the lowest rating (3.44), particularly in licensing services. Correlation analysis revealed that staff friendliness has the strongest relationship with community satisfaction (r=0.734), confirming the importance of relational aspects in public service delivery within Maluku's cultural context. Competency and work motivation are the most influential internal factors affecting performance, while limited technological infrastructure constitutes the primary external constraint. The study identifies significant intergenerational digital divides and geographic variations in service usage patterns. Key policy recommendations include: (1) implementing simple communication technology aligned with infrastructure capacity; (2) streamlining service procedures to reduce citizen burden, especially for island communities; (3) strengthening Civil State Apparatus reward systems to sustain motivation; and (4) developing differentiated service strategies that leverage cultural capital while accommodating diverse community needs. These findings provide actionable guidance for improving public service delivery in archipelagic governance contexts.
The Impact of Gold Mining on Children's Education in Lele Village, District of Buru TALAKUA, Jeane F. D.; WAISAPY, Jeanly
Community Services: Sustainability Development Vol. 1 No. 1 (2023): Community Services: Sustainability Development (November - February 2024)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Gold mining also affects the education sector of local children, one of which is Lele Village, located in Lolong Guba Sub-district, Buru Regency. This problem is presented through qualitative research with descriptive methods that aim to describe the conditions and situations related to the impact of waste gold mining in Lele Village. The analytical methods used are participatory problem analysis and stakeholder analysis. The waste of gold mining in Lele Village is significant enough to affect the community's income. However, the impact on education can be that children experience a setback because children who participate in work tend to ignore school. When faced with economic problems, they have no choice, especially since working in this waste gold mine is quick to make money. Therefore, it requires the attention of the local government as well as indigenous peoples to care about resolving the phenomenon of children working in mining areas, as well as school-age people who do not continue their education.
Pengaruh Akuntabilitas Pelayanan Terhadap Kepuasan Masyarakat Didalam Pelayanan Publik Di Kelurahan Waihaong Kota Ambon Masnia, Masnia; Rahawarin, Mohamad A.; Waisapy, Jeanly
JUPEIS : Jurnal Pendidikan dan Ilmu Sosial Vol. 3 No. 1 (2024): JUPEIS: Jurnal Pendidikan dan Ilmu Sosial
Publisher : Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jupeis.Vol3.Iss1.927

Abstract

Waihaong Village is one of the villages in Nusaniwe Subdistrict which is the spearhead of services to the community and is also referred to as a public service base. some of the problems encountered in the service section are that there are still complaints from the public about the service of making business certificates that are so convoluted and take a long time. This is because people who want to get services are less informed. Service is less satisfying in terms of employee friendliness to the community. This study aims to determine "The Effect of Service Accountability on Community Satisfaction in Public Services in Waihaong Village, Ambon City. The sample taken was 25 respondents using probability sampling technique with purposive sampling approach. The method used in this research is simple linear regression analysis method with the help of SPSS 29 software, obtained the regression equation Y = 0.925 + 1.000. From the research results the hypothesis produces a "t-count" value of 4,271 with a probability of 0.000 or (p <0.5).
PENGEMBANGAN DESA WISATA BERBASIS KEARIFAN LOKAL DI NEGERI SULI KECAMATAN SALAHUTU KABUPATEN MALUKU TENGAH Patty, Julia Theresia; Alhamid, Rugaya; Ponto, Iriane Sosiawaty; Soselisa, Pieter Sammy; Waisapy, Jeanly; Rahanra, Ivonny Yeany; Sakir, Ahmad Rosandi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.36437

Abstract

Desa Suli, yang terletak di Kecamatan Salahutu, Kabupaten Maluku Tengah, memiliki potensi besar untuk dikembangkan menjadi desa wisata berbasis kearifan lokal. Permasalahan utama yang dihadapi adalah kurang optimalnya pengelolaan potensi wisata alam dan budaya, serta minimnya promosi yang dilakukan. Tujuan dari kegiatan pengabdian ini adalah untuk meningkatkan pemahaman masyarakat mengenai pengembangan desa wisata yang berkelanjutan dan melibatkan partisipasi aktif mereka dalam pengelolaan potensi yang ada. Kegiatan ini dilakukan dengan metode ceramah, diskusi kelompok, dan curah pendapat, yang melibatkan masyarakat Desa Suli dan fasilitator dari berbagai bidang terkait pariwisata. Ceramah diberikan untuk menjelaskan konsep dasar desa wisata dan langkah-langkah yang diperlukan untuk mengelola potensi wisata. Diskusi kelompok bertujuan untuk memperdalam pemahaman peserta, sementara curah pendapat membuka ruang bagi masyarakat untuk menyampaikan saran dan aspirasi mereka. Hasil kegiatan menunjukkan bahwa masyarakat memiliki antusiasme tinggi dalam mengembangkan desa mereka sebagai destinasi wisata. Mereka menyadari pentingnya peningkatan infrastruktur, fasilitas umum, serta penggunaan promosi digital untuk menarik wisatawan. Kegiatan ini berhasil meningkatkan kesadaran masyarakat tentang potensi wisata lokal yang dimiliki, serta pentingnya menjaga kelestarian alam dalam pengembangan pariwisata. Pelatihan lanjutan dan kerjasama dengan pemerintah serta pihak swasta disarankan untuk mendukung keberlanjutan program pengembangan desa wisata ini.
Implementing Health Maintenance Guarantee Programs in Rural Primary Healthcare: A Case Study of Community Health Centers in Eastern Indonesia Hukul, Wiwin; Selanno, Hendry; Waisapy, Jeanly
PUBLICUS: Jurnal Administrasi Publik Vol 4 No 1 (2026): PUBLICUS: JURNAL ADMINISTRASI PUBLIK
Publisher : Pattimura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/publicusvol4iss1p34-46

Abstract

The Health Maintenance Guarantee Program plays a crucial role in ensuring equitable access to healthcare services, particularly for underserved rural communities. This study aims to analyze the implementation of the Health Maintenance Guarantee Program at a rural community health center in Eastern Indonesia. Using a qualitative case study approach, the research explores how policy objectives are translated into practical healthcare services at the grassroots level. Data were collected through in-depth interviews with healthcare workers, direct observations, and document analysis involving program implementers and community representatives. The analytical framework is based on Edward III’s policy implementation model, which emphasizes communication, resources, disposition of implementers, and bureaucratic structure. The findings reveal that the implementation of the Health Maintenance Guarantee Program has generally improved access to basic healthcare services for low-income populations. However, several challenges persist, including limited medical facilities, inadequate human resources, and insufficient support from local government authorities. Communication between policy implementers and beneficiaries remains suboptimal, affecting public understanding of service entitlements under the program. Despite these constraints, healthcare workers demonstrate a strong commitment to delivering services within existing limitations. The study concludes that while the program has been implemented moderately well, its effectiveness depends on strengthening institutional capacity, improving infrastructure, and enhancing coordination among stakeholders. These findings provide important insights for policymakers seeking to improve health policy implementation in rural and remote areas, particularly in developing countries.
Pengaruh Disiplin terhadap Kinerja Pegawai pada Kantor Badan Pengembangan Sumber Daya Manusia (BPSDM) Provinsi Maluku Hitimala, Ida; Normawati, Normawati; Waisapy, Jeanly
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.339

Abstract

This research investigates how employee discipline affects their performance at the Human Resources Development Agency of Maluku Province. Discipline is seen as a key driver that shapes employees’ attitudes, accountability, and professional conduct within the organization. Using a quantitative method, the study examines the link between discipline as the predictor and performance as the outcome. Results reveal that disciplined employees exhibit higher efficiency, adhere to organizational rules, and complete responsibilities reliably. The study emphasizes that fostering discipline is crucial for boosting individual performance and advancing overall organizational productivity, especially in government institutions where structured work behavior underpins effective service delivery.
Work Environment Conditions and Their Influence on Employee Performance within a Public Service Organization: Evidence from the Ambon City Environmental and Waste Management Agency Pelu, Muhammad Isa; Selanno, Hendry; Waisapy, Jeanly
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2788

Abstract

Purpose of the study: This study aims to examine the effects of physical and non-physical work environments on employee performance at the Ambon City Environmental and Waste Management Agency and to measure the magnitude of their partial and simultaneous influences on work outcomes. Methodology: This quantitative study employed structured questionnaires as research instruments, a survey method, and multiple linear regression analysis. Data were processed using IBM SPSS Statistics software. Respondents were all employees of the Ambon City Environmental and Waste Management Agency, selected through a census technique, and measured using Likert-scale items. Main Findings: The results show that the physical work environment significantly affects employee performance, while the non-physical work environment also has a positive and significant influence. Simultaneously, both variables strongly predict performance levels. Regression coefficients indicate that non-physical aspects contribute more dominantly, and the model explains a substantial proportion of performance variance among employees in the organization. These findings highlight the importance of improving workplace conditions in public sector institutions to enhance the quality of public service delivery and organizational responsiveness to community needs. Furthermore, a supportive work environment contributes not only to employee productivity but also to broader social welfare by enabling government agencies to perform their public duties more effectively. Novelty/Originality of this study: This study offers new empirical evidence from eastern Indonesia’s municipal environmental sector by integrating physical and non-physical workplace factors with integrity-related organizational issues. It advances existing knowledge by providing context-specific data for public agencies managing sanitation services and by supplying a practical model for targeted workplace improvement policies.
Co-Authors Ahmad Rosandi Sakir Alhamid, Rugaya Fadli, Zul Hitimala, Ida Hukul, Wiwin Masnia Masnia, Masnia Normawati Normawati, Normawati Patty, Julia Theresia Pelu, Muhammad Isa Ponto, Iriane Sosiawaty Rahanra, Ivonny Yeany Rahawarin, Mohamad A. Selanno, Hendry Soselisa, Pieter S. TALAKUA, Jeane F. D.