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All Journal Perspektif Hukum CoMPHI Journal : Community Medicine and Public Health of Indonesia Journal Sanus Medical Journal Prosiding Seminar Nasional Kusuma Medicosphere
Irma Seliana
Universitas Pembangunan Nasional “Veteran” Jawa Timur
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Journal : Perspektif Hukum

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Legal Protection of Telemedicine Consumers: an Analysis of the Consumer Protection Act and Health Regulations in Indonesia: Perlindungan Hukum bagi Konsumen Telemedisin: Analisis Undang-Undang Perlindungan Konsumen dan Peraturan Kesehatan di Indonesia Seliana, Irma; Prima Anggriawan, Teddy
Perspektif Hukum VOLUME 25 ISSUE 2
Publisher : Faculty of Law Hang Tuah University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/ph.v25i2.449

Abstract

Telemedicine has become a fundamental part of modern healthcare delivery, transforming the contractual and liability relationships between healthcare providers and consumers. In Indonesia, the growing use of telemedicine raises complex issues in civil law, particularly concerning consumer protection, data privacy, and accountability for malpractice. This study aims to analyze the legal protection of telemedicine consumers under Indonesian law specifically Law No. 8 of 1999 on Consumer Protection, the Civil Code, and sectoral health regulations and to evaluate the civil liability of telemedicine providers when harm or loss occurs. Using a normative juridical (doctrinal) approach, this research employs statutory, conceptual, and comparative methods. The study reviews current laws such as the Health Omnibus Law (Law No. 17 of 2023), the Personal Data Protection Law (Law No. 27 of 2022), the Ministry of Health Regulation No. 20 of 2019 on Telemedicine, and Government Regulation No. 28 of 2024 as its implementing regulation. Findings indicate that Indonesia’s legal framework remains fragmented, with unclear boundaries between consumer law and health regulations. Comparative analysis with international standards reveals the need for a harmonized civil law framework to ensure accountability, guarantee patient rights, and strengthen consumer protection in digital health services.
Co-Authors Alya Shofiyah Zahira Arbani, Rafi Auliya Arbani Arianti, Novi Rahayu Carissa Aulia Ramadhani Sutopo Djarin, Nengah Michael Dharma Fara Disa Durry Febriawan, Zulfan Handini, Laksmi Suci Kendra Callista Satyafebrianti Leonardo Tedjaprasadja Liana Verawaty Nahya, Fibran Aryan Nahya Novendra, Gala Prayogi, Bimo Satrio Prima Anggriawan, Teddy Putri Noviana Agustina4 Putri, Awanda Dias Rizkia Artha Rafi Auliya Arbani Santoso, Shaira Nadinda Sari, Lilik Nurindah Satyafebrianti, Kendra Callista Syahbaa , Zebaa Basyaasyah Baarigh Winata, Lionesya Sukma Yudinda, Salsabilla Cathabell