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All Journal Journal Of Management Science (JMAS) Enrichment : Journal of Management International Journal of Applied Finance and Business Studies Jurnal Komputer Bisnis West Science Journal Economic and Entrepreneurship Jurnal Digitalisasi Administrasi Bisnis West Science Social and Humanities Studies
Hendriana, Tengku Ine
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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The influence of the principal’s leadership to teacher performance Sulastri, Tuti; Hendriana, Tengku Ine; Ratnaningsih, Rini; Nur Fadhilah, Rizki
Junal Ilmu Manajemen Vol 7 No 3 (2024): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i3.481

Abstract

The principal's leadership is one of the determining factors for improving teacher performance in schools because it is very important to determine the high and low learning outcomes of students, productivity and morale of teachers. This can determine the extent to which the principal is able to create work excitement and encourage his subordinates to work in accordance with the policies and programs that have been outlined, so that discipline, work productivity, high teacher performance and student learning outcomes increase. This study was conducted to determine the influence of the principal's leadership on teacher performance. This study used quantitative research methods with questionnaire data collection techniques. The population in this study is all teachers with a total of 12 people, because the population does not eat much using the saturated sample technique (census) where the entire population is used as a sample. This study shows the results that: The principal's leadership has a significant effect on teacher performance, because the calculation results show the value of t (1) count is 17.338 while t table shows a number of 2.201, thus t calculate the > t table and the specified significance level (α) = 5% with sign. < 0.05 is 0.00, then H0 is rejected, Hi is accepted. The hypothesis indicates that Leadership (X) has a significant effect on Performance (Y). Extent the principal is able to create work excitement and to what extent the principal is able to encourage his subordinates to work in accordance with the policies and programs that have been outlined so that discipline, work productivity and teacher performance are high and student learning outcomes are improved.
The influence of service quality on customer satisfaction Hendriana, Tengku Ine; Irawan, Nopita
International Journal of Applied Finance and Business Studies Vol. 11 No. 4 (2024): March: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v11i4.261

Abstract

This research aims to find out how much influence service quality has on customer satisfaction at the Dimas Jaya Motor (DJM) Workshop in Bandung City. Researchers are interested in researching the effect of service on customer satisfaction because they see the increasing number of customers at the Dimas Jaya Motor repair shop, so this cannot be separated from the service provided by the repair shop. This research uses quantitative methods, the data needed in this research is customer satisfaction data obtained using a questionnaire and tested using SPSS 26. Based on the results of the analysis carried out, there is an influence between service quality on customer satisfaction at the Dimas Jaya Motor (DJM) workshop. which is shown through the regression equation Y = 11.648 + 0.686 The correlation coefficient value between Service Quality and Customer Satisfaction is 0.677, meaning that the relationship between Service Quality and Customer Satisfaction is in the strong category. Meanwhile, the coefficient of determination (R Square) is 0.458 or equal to 45.8%. This figure means that the Service Quality variable (X) simultaneously influences the Customer Satisfaction variable (Y) by 45.8%. Meanwhile, the remainder (100% - 45.8% = 54.2%) is influenced by other variables outside this regression equation or variables that were not studied. The total number of respondents was 112 customers.
Co-Authors Afifa Mukhlis, Ervie Nur Agustina, Sandra Novia Alyssa, Nadya Amaludin, Amaludin Azmi, Rr. Mashita Rachma Dewi, Imelia Intan Dwiyanti, Ully Faryd, Ferry Faturrohman, Faturrohman Irawan, Nopita Jaluanto Sunu Punjul Tyoso Lestari, Annisa Melia Maharani, Luthfika Dewi Maipalna, Pepen Mukhlis, Ervie Nur Afifah Muklis, Ervie Nur Afifa Novitasari, Salwa Aulia Nur Fadhilah, Rizki Oe, Syaepudin Pahrijal, Rival Rachmawati, Syagita Radnan, Yokie Ratnaningsih, Rini Susilawati Sugiana, Neng Susi Tjang Kian Liong Wirayuda, Danar Yunani, Jennifer