Article Per Year (5 Year)
p-Index From 2021 - 2026
1.713
P-Index
This Author published in this journals
All Journal Journal Of Management Science (JMAS) International Journal of Applied Finance and Business Studies Jurnal Komputer Bisnis West Science Journal Economic and Entrepreneurship Jurnal Digitalisasi Administrasi Bisnis West Science Social and Humanities Studies
Hendriana, Tengku Ine
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
The influence of service quality on customer satisfaction Hendriana, Tengku Ine; Irawan, Nopita
International Journal of Applied Finance and Business Studies Vol. 11 No. 4 (2024): March: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v11i4.261

Abstract

This research aims to find out how much influence service quality has on customer satisfaction at the Dimas Jaya Motor (DJM) Workshop in Bandung City. Researchers are interested in researching the effect of service on customer satisfaction because they see the increasing number of customers at the Dimas Jaya Motor repair shop, so this cannot be separated from the service provided by the repair shop. This research uses quantitative methods, the data needed in this research is customer satisfaction data obtained using a questionnaire and tested using SPSS 26. Based on the results of the analysis carried out, there is an influence between service quality on customer satisfaction at the Dimas Jaya Motor (DJM) workshop. which is shown through the regression equation Y = 11.648 + 0.686 The correlation coefficient value between Service Quality and Customer Satisfaction is 0.677, meaning that the relationship between Service Quality and Customer Satisfaction is in the strong category. Meanwhile, the coefficient of determination (R Square) is 0.458 or equal to 45.8%. This figure means that the Service Quality variable (X) simultaneously influences the Customer Satisfaction variable (Y) by 45.8%. Meanwhile, the remainder (100% - 45.8% = 54.2%) is influenced by other variables outside this regression equation or variables that were not studied. The total number of respondents was 112 customers.
Co-Authors Agustina, Sandra Novia Alyssa, Nadya Amaludin, Amaludin Azmi, Rr. Mashita Rachma Dewi, Imelia Intan Dwiyanti, Ully Ervie Nur Afifa Mukhlis Faryd, Ferry Faturrohman, Faturrohman Irawan, Nopita Jaluanto Sunu Punjul Tyoso Jennifer Yunani Lestari, Annisa Melia Maharani, Luthfika Dewi Maipalna, Pepen Mukhlis, Ervie Nur Afifah Muklis, Ervie Nur Afifa Novitasari, Salwa Aulia Nur Fadhilah, Rizki Oe, Syaepudin Pahrijal, Rival Radnan, Yokie Ratnaningsih, Rini Susilawati Sugiana, Neng Susi Tjang Kian Liong Wirayuda, Danar