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All Journal TEKNIK INFORMATIKA RABIT: Jurnal Teknologi dan Sistem Informasi Univrab Jurnal CoreIT JURNAL ILMIAH INFORMATIKA Journal Information System Development METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Jurnal Saintek Lahan Kering MITRA: Jurnal Pemberdayaan Masyarakat Jurnal Nasional Komputasi dan Teknologi Informasi JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) JUSIM (Jurnal Sistem Informasi Musirawas) Jurnal Tekno Kompak JUTIS : Jurnal Teknik Informatika Zonasi: Jurnal Sistem Informasi JTIK (Jurnal Teknik Informatika Kaputama) JIKA (Jurnal Informatika) JITU : Journal Informatic Technology And Communication Jurnal Ilmu Komputer dan Sistem Informasi (JIKOMSI) Jurnal Generic Jurnal Abdimas Ilmiah Citra Bakti (JAICB) Journal Of Information And Technology Unimor (JITU) Jurnal Sains Teknologi dan Sistem Informasi Journal of Artificial Intelligence and Engineering Applications (JAIEA) Jurnal Krisnadana Smart Techno (Smart Technology, Informatic and Technopreneurship) SisInfo : Jurnal Sistem Informasi dan Informatika Majalah Ilmiah METHODA Journal of Informatics and Computing Jurnal Krisnadana Jurnal Komputer dan Teknologi (JUKOMTEK) Jejak digital: Jurnal Ilmiah Multidisiplin Jurnal Informasi Ilmu Komputer (JIIK)
Nababan, Darsono
Program Studi Teknologi Informasi, Fakultas Pertanian, Universitas Timor
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Physics Public Health Social Sciences Transportation Other

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Journal : Majalah Ilmiah METHODA

 1 
IMPLEMENTASI METODE SERVQUAL DALAM MENGUKUR TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN RAWAT JALAN : Studi Kasus: Puskesmas Maubesi Salu, Yoana Fransiska De Cantal; Nababan, Darsono; Seran, Krisantus Jumarto Tey
Majalah Ilmiah METHODA Vol. 13 No. 3 (2023): Majalah Ilmiah METHODA
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The service quality of a Community Health Center does have a great impact on the patients' satisfaction. The Maubesi Community Health Center is one of the health services centers in Maubesi Village which serves a number of six surrounding villages. Given that many patients are making use of this health center, the service quality of the medical staff is of course quite essential.   Patients' satisfaction is the primary factor which becomes the image benchmark of a community health center.  Up to now, patients' satisfaction is measured in the conventional way, namely by writing on papers. The use òf paper certainly makes it hectic when the time for data compilation and analysis processing is due. To overcome this problem, the researcher developed a website-based information system (SISKESAN) to measure patients' satisfaction level at Maubesi Community Health Center.  SISKESAN was developed based on website, to make it easy whenever and wherever the data  is to be accessed. The system employs Service Quality Method (Servqual) to measure patients' satisfaction level using hope and fact values. To set up this system the researcher made use of Waterfall Method known as measurable gradual stages. By implementing SISKESAN at Maubesi Community Health Center, the patients' satisfaction level becomes easier in measurement. Patients can easily access the website and fill in the questionnaires prepared in the system. The result can be straightly seen by the staff in charge and it will become the benchmark for future policy making.
IMPLEMENTASI METODE SERVQUAL DALAM MENGUKUR TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN RAWAT JALAN : Studi Kasus: Puskesmas Maubesi Salu, Yoana Fransiska De Cantal; Nababan, Darsono; Seran, Krisantus Jumarto Tey
Majalah Ilmiah METHODA Vol. 13 No. 3 (2023): Majalah Ilmiah METHODA
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methoda.Vol13No3.pp225-233

Abstract

The service quality of a Community Health Center does have a great impact on the patients' satisfaction. The Maubesi Community Health Center is one of the health services centers in Maubesi Village which serves a number of six surrounding villages. Given that many patients are making use of this health center, the service quality of the medical staff is of course quite essential.   Patients' satisfaction is the primary factor which becomes the image benchmark of a community health center.  Up to now, patients' satisfaction is measured in the conventional way, namely by writing on papers. The use òf paper certainly makes it hectic when the time for data compilation and analysis processing is due. To overcome this problem, the researcher developed a website-based information system (SISKESAN) to measure patients' satisfaction level at Maubesi Community Health Center.  SISKESAN was developed based on website, to make it easy whenever and wherever the data  is to be accessed. The system employs Service Quality Method (Servqual) to measure patients' satisfaction level using hope and fact values. To set up this system the researcher made use of Waterfall Method known as measurable gradual stages. By implementing SISKESAN at Maubesi Community Health Center, the patients' satisfaction level becomes easier in measurement. Patients can easily access the website and fill in the questionnaires prepared in the system. The result can be straightly seen by the staff in charge and it will become the benchmark for future policy making.
Co-Authors AA Sudharmawan, AA Alberto Fransisko M.L. Nahas Alexander, Eric Amfotis, Maria Osti Anastasia K.D. Lestari Anastasia Kadek Dety Lestari Anastasia Kadek Dety Lestari, Anastasia Kadek Ansedelita Bete Arfita Asryani Tobo Arisandi, Diki Banusu, Lusitania Baso, Budiman Bernadeta Novia W. R. Mau Bertha Virginia Rusae Da Conceicao, Fedelia Da Da Silva, Yoseph Ardi Mariano Efren Primus Nahak Elsita Lisnawati Ludji Djara Emanuel Yohanes Meol Erwin Saragih, Rejoice Iboy Eugenius Charles Odja Fabiana Kaunan Fetronela Rambu Bobu Florensia Seran Florida Telik Gelu, Leonard Peter Gelu, Leonard Peter Getrudis Mali, Matilde Godifridus Metboki Grace Ludji, Dian Haumetan, Efrida_R Herlina Ullu, Hevi Hevi Herlina Ullu Hoar, Maria Fatima Enti Jekrit Rinto Tefi Jeli, Jeli Maria Fatima Kolo Jeri Aurelianus Sede Kolloh, Renaldi Yulvengki Kolo, Yesualda Rogeria Korbafo, Adrianus Ragil Indrajaya Krispina Anin Leba, Maria Waltrudis Aprilia Leonard P. Gelu Lestari, Anastasia Kadek Dety Lidia Lestari Kitu Manu Lidwina Sriwidya Lafu Limantara, Carissa Lusianus Bala Maharani Cantika Cahyani Maneno, Regolinda Maria Erlina Naben Maria Eryestin Nahak Maria Marli Natonis Maria Millenia Pina Lewuk Meha, Dhelestin Eflin Naif, Kefin Gonsalves Batistita Oktavia Prima Bili Patricia Gertrudis Manek Priska Maria Cicilia Amleni Rahim, Robi Renaldi Yulvengki Kolloh Risald Romal Frengki Prima Manafe Roni Dedi Selan Salu, Yoana Fransiska De Cantal Selan, Yokmiawanti Sesfao, Yusmiati Farida Siprianus Septian Manek Spanyoli Muriano Fuel Sucipto, Willy Tey Seran, Krisantus Jumarto Theresia Avila Babu Thomas Nelson Kolo Ullu, Hevi Herlina Ulu, Hevi Herlina Valeriano Fajar Alexandro Nipu Victoria Nova Naiheli Wijaya, Alvin William William Willy Sucipto Yasinta O.L Rema Yasinta Rema Yesualda Rogeria Kolo Yosalva Giovani Pota Yoseph Pius Kurniawan Kelen Yudit Oviana Berek Yuliana Febriyanti Tefa Yuristika Nule, Stefania