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All Journal MANAJEMEN Jurnal Mahasiswa Manajemen dan Akuntansi Jurnal Kajian Penelitian Pendidikan dan Kebudayaan Harmoni Sosial : Jurnal Pengabdian Dan Solidaritas Masyarakat
Agusti Agusti
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : MANAJEMEN

 1 
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN: (STUDI KASUS ERMA LAUNDRY KELURAHAN MIMBAAN SITUBONDO) Anas Arisandi; Agusti Agusti; Fathor Rahman
MANAJEMEN Vol. 5 No. 2 (2025): Oktober : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/96chbf38

Abstract

This study aims to analyze service quality in relation to customer satisfaction at Erma Laundry in Mimbaan Village, Situbondo. The background of this study is based on the importance of service quality in the service industry, particularly laundry services, which directly influences customer satisfaction and loyalty levels. This study uses a qualitative approach with a case study method. Data collection techniques were conducted through observation, interviews, and documentation of 19 customers and 1 business owner. The results of the study indicate that the five dimensions of service quality, namely reliability, responsiveness, assurance, empathy, and tangibles, have been consistently applied at Erma Laundry. Customers are satisfied with the fast service, clean and fragrant laundry results, friendly staff attitudes, and the cleanliness and comfort of the business premises. Although there are minor challenges during peak service periods, these do not significantly impact satisfaction. This study concludes that service quality positively influences customer satisfaction and is a key factor in building customer loyalty.
ANALISIS PEMBERDAYAAN EKONOMI MASYARAKATMELALUI USAHA BUDIDAYA JAMUR TIRAM DESATLOGOSARI BONDOWOSO Ahmad Fadorosid Pamungkas; Lusi Endang Sri D; Agusti Agusti
MANAJEMEN Vol. 5 No. 2 (2025): Oktober : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/1appvz04

Abstract

Community empowerment is an economic development concept that encompasses community values to build a new paradigm in people-centered, participatory development. With community economic empowerment, it is hoped that the community's life can be improved towards a better life, including basic needs, self-esteem, and freedom. Therefore, the minimum objective of community economic empowerment must prioritize what is referred to as absolute necessities, the minimum requirements to meet basic needs and  essential requirements. This study aims to describe and analyze the process of community economic empowerment in Tlogosari Village, Bondowoso. This study employs a qualitative research method with a descriptive approach. The techniques used in data collection are observation, interviews, and documentation. Data analysis uses the steps of data reduction, data presentation, and drawing conclusions. The results of the study show that the economic empowerment of the community carried out by the Oyster Mushroom Home Industry is running well. The community of Tlogosari Village has experienced economic improvement, especially for members who have joined the group. This can be seen in various aspects, such as 1) the ownership of their own mushroom houses, 2) the expansion of the business through efforts to enlarge the mushroom houses, 3) increased concern for the community through mushroom cultivation training programs, and 4) increased self-reliance with the emergence of a desire to own their own production tools, leading to greater efficiency and improved results. However, there are still unmet needs, such as the lack of government involvement in the empowerment process, both in terms of activities and meeting needs, resulting in the program not being fully realized. The current solution being pursued is to request production equipment assistance from the government, with the hope that oyster mushroom cultivation activities can be carried out to their full potential.
PENGARUH KESEJAHTERAAN DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PABRIK ARANG DI PT. KNI STB Riskiatin Riskiatin; Agusti Agusti; Miftahus Surur
MANAJEMEN Vol. 5 No. 2 (2025): Oktober : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/gysyje97

Abstract

Employee welfare determines the level of success of a company to grow and develop. The purpose of this study is to determine the effect of welfare and work motivation on employee performance. The data collection techniques used in this study are questionnaires and interviews. The data analysis method used multiple linear regression. The research results showed the following: The calculated F value was 6.114, while the F table result in the distribution table with a 5% error rate was 2.96. This means that the calculated F value is greater than the table F value (6.114 > 3.32), so H0 is rejected or Ha is accepted, which can be interpreted as meaning that, overall, the variables of well-being and motivation have a significant influence on employee performance. The t-test for the welfare variable (X1) yielded a calculated t-value of 3.769 with a significance level of 0.001. Since the calculated t-value is greater than the table t-value (3.769 > 2.042), H0 is rejected and H1 is accepted, which means that the independent variable has a partial effect. In other words, the first hypothesis in this study states that the welfare variable influences employee performance. The t-test for the work motivation variable (X2) yielded a t-value of 4.756 with a significance level of 0.000. Since the t-value is greater than the critical t-value (4.756 > 2.042), H0 is rejected and H2 is accepted, indicating that the independent variable has a partial effect. In other words, the second hypothesis in this study states that the work motivation variable influences employee performance.
Co-Authors Achmad Fawaid Ahmad Fadorosid Pamungkas Anas Arisandi Arini Hidayati Budi Purnawan FATHOR RAHMAN Ita Uzzakah Lusi Endang Sri D Lusy Endang Sri D M Maulidan Abi A Miftahus Surur Peggy Ayu Sabella Rian Agus Prakoso Riskiatin Riskiatin Siti Dwi Amriani Sumardiyanto Sumardiyanto Vita Nur Sihinda