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ANALISIS KUALITAS TRAINEE PROGRAM STUDI MANAJEMEN AKUNTANSI HOSPITALITI SEKOLAH TINGGI PARIWISATA NUSA DUA BALI Mareni, Ni Ketut
JURNAL KEPARIWISATAAN Vol 15 No 2 (2016): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

Salah satu institusi pendidikan yang bertujuan menghasilkan mahasiswa yang profesional di bidang akuntansi bagi industri perhotelan adalah Program Studi Manajemen Akuntansi Hospitaliti (MAH) Sekolah Tinggi Pariwisata Nusa Dua Bali. Agar lulusan program ini dapat memenuhi criteria service performance, maka mahasiswa semester IV dan VII program ini wajib menjalani magang/Praktek Kerja Nyata (PKN) selama 6 bulan di departemen akunting di hotel berbintang lima. Penelitian ini adalah penelitian kualitatif deskriptif, dengan populasi semua mahasiswa MAH sebanyak 117 orang, dan pengambilan sampel dengan metode purposive sampling yaitu mahasiswa MAH yang mengikutin PKN tahun 2105. Hasil penelitian menunjukkan nilai rata-rata diatas 3, kecuali atribut leadership, dan survey pada industri hotel berbintang lima di Bali menunjukkan ke 13 atribut layanan berada di kuadran kanan serta hasil observasi dan wawancara menunjukkan adanya kesesuaian antara harapan dan kepuasan industri hotel berbintang lima di Bali terhadap kualitas layanan trainee.
PENGARUH CORPORATE GOVERNANCE TERHADAP KINERJA RGANISASI HOTEL BINTANG LIMA DENGAN BUDAYA ORGANISASI SEBAGAI VARIABEL PEMODERASI Wiryanata, I Gusti Ngurah Agung; Sri Rukmiyati, Ni Made; Mareni, Ni Ketut
JURNAL KEPARIWISATAAN Vol 11 No 1 (2012): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

Penerapan good corporate governance merupakan langkah penting untuk membangun dan memulihkan kepercayaan pihak yang berkepentingan terhadap perusahaan dan perusahaan yang menjalankan good corporate governance secara baik dan berkelanjutan akan memiliki nilai lebih. good corporate governance dalam industri perhotelan akan memberikan dampak pada pelayanan hotel terhadap tamu. penelitian ini bertujuan untuk mengetahui apakah good corporate governance berpengaruh positif terhadap kinerja organisasi dan apakah budaya organisasi mempengaruhi kinerja organisasi hotel bintang lima.
PERLAKUAN AKUNTANSI PENDAPATAN HOTEL PADA ROOM INCLUDES BREAKFAST TERKAIT KINERJA KEUANGAN PADA HOTEL BINTANG LIMA DI PROPINSI BALI Mareni, Ni Ketut
JURNAL KEPARIWISATAAN Vol 17 No 3 (2018): Jurnal Kepariwisataan (edisi spesial)
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

Pendapatan utama hotel secara umum berasal dari pendapatan kamar dan diikuti dengan pendapatan makanan dan minuman. Pendapatan breakfast memiliki konstribusi besar terhadap pendapatan makanan dan minuman, hal ini dikarenakan adanya paket room include breakfast. Pendapatan yang dihasilkan dari room includes breakfast terjadi karena adanya kontribusi yang sama dari departemen yang menghasilkan pendapatan utama tersebut, yaitu departemen kamar dan departemen makanan dan minuman. Setiap departemen memiliki target pendapatan masing-masing yang harus dipenuhi. Pendapatan room includes breakfast memiliki peranan yang besar dalam menunjang pendapatan kamar serta pendapatan makanan dan minuman setiap bulannya. Penyusunan laporan keuangan mengharuskan dapat menyajikan informasi keuangan yang akurat dan andal, khususnya dalam hal perlakuan akuntansi pendapatan hotel pada room includes breakfast.
PENGARUH KUALITAS SISTEM INFORMASI DAN PERCEIVED USEFULNESS PADA KEPUASAN PENGGUNA AKHIR SOFTWARE AKUNTANSI HOTEL BINTANG LIMA Ni Made Sri Rukmiyati; Ni Ketut Mareni
JURNAL BISNIS HOSPITALITI Vol 2 No 1 (2013): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v2i1.148

Abstract

Penelitian ini bertujuan untuk mengidentifikasi pengaruh kualitas sistem informasipada kepuasan pengguna akhir software akuntansi dan pengaruh perceivedusefulness pada kepuasan pengguna akhir software akuntansi. Kuesionerdisebarkan kepada pengguna software akuntansi yang bekerja pada hotelkualifikasi bintang lima di kabupaten Badung. Responden harus memenuhi duakriteria yang ditetapkan, yaitu bukan pegawai harian dan sudah bekerja minimalsatu tahun. Kuesioner dalam penelitian ini diadaptasidan diadopsi dari penelitianDavis et al, (1988) serta Doll dan Torkzadeh (1988). Pengujian hipotesis penelitianmenggunakan metode analisis regresi berganda. Hasil penelitian menunjukanbahwa kualitas sistem informasi dan perceived usefulness berpengaruh positifdan signifikan terhadap kepuasan pengguna akhir sistem informasi akuntansipada hotel kualifikasi bintang lima di Kabupaten Badung.
THE IMPACT OF ACCOUNTABILITY AND TRANSPARENCY ON FINANCIAL MANAGEMENT IN TOURISM VILLAGES: PARTICIPATION AS A MEDIATOR Ni Made Rukmiyati; Ni Ketut Mareni; I Wayan Tuwi
JURNAL KEPARIWISATAAN Vol 22 No 1 (2023): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v22i1.988

Abstract

Support from the community and village authorities is necessary for the development of a tourist village. The availability of funds to support the development of facilities and infrastructure is a crucial aspect in developing a tourist village. For this reason, the effectiveness of financial management in tourism villages is beneficial. Accountability, transparency, and community involvement are some of the characteristics that affect how well villages manage their finances. This research aims to investigate the direct and indirect effects of accountability and transparency on village financial management through community participation as a mediating variable. Stewardship theory, which portrays a circumstance where management is not driven by individual goals but is more focused on their major results in order to develop the organization, offers as the theoretical foundation for this research. In this study, the partial least squares (PLS) data analysis method with structural equation modeling (SEM) was utilized to test the hypothesis. Whereas to test the mediating variable, we will use the testing method of the Sobel test, namely testing the path coefficient of indirect influence. The seven hypotheses offered were significant, according to the findings of hypothesis testing using partial least squares (PLS). These findings demonstrate that involvement can moderate the connection between accountability and transparency in financial management. Following the study's findings, participation, accountability, and transparency all have an impact on how effectively finances are managed. So that these three things can be a concern for the village government, It is hoped that further research will enable the development and addition of other independent variables that will influence the effectiveness of financial management variables.
Pelatihan Penyusunan Laporan Keuangan Homestay Berbasis Excel di Desa Wisata Pinge Desa Baru Kecamatan Marga Kabupaten Tabanan Ni Ketut Mareni; I Wayan Tuwi
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 3 No. 1 (2023): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v3i1.1089

Abstract

The Hospitality Accounting Management Study Program, one of the study programs at the Bali Tourism Polytechnic, carries out community service activities in Pinge Tourism Village, Baru Village, Tabanan 16 to 17 September 2022. The form of community service activity for the Hospitality Accounting Management Study Program in Pinge Tourism Village is The training with the theme "Training on the Preparation of an Excel-Based Accounting Information System in Pinge Tourism Village". This activity was attended by 30 participants who are owners and managers of homestays in Pinge Tourism Village, Baru Village. The Community Service Hospitality Accounting Management Study Program was held for 13 hours, starting with a presentation on the management of the Pinge Tourism Village, determining room selling prices and homestay operational costs, and continued with training on preparing financial reports using the Excel application. Participants' assessment of the Community Service activities of the Hospitality Accounting Management Study Program was that most participants considered the material very relevant to their needs. All participants stated that after participating in all activities they felt they had gained additional knowledge, insight, and skills in making homestay financial reports.
DEVELOPMENT OF A CASH SYSTEM AND WEB-BASED ACCOUNTING INFORMATION SYSTEM AT PETAPAN PARK TOURIST ATTRACTION IN KLUNGKUNG REGENCY Dwi Artawan, I Gusti Ngurah Adie; Pradnyana Yudha, Gusi Komang; Yusmarisa, Ni Luh Riska; Mareni, Ni Ketut; Arnawa, I Putu
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 3 No. 3 (2024): MAY
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v3i3.1190

Abstract

This study reveals that Petapan Park Tourism Object still relies on a manual system for financial data collection and operational activities, especially in ticket sales, parking, rides, and financial reporting. A descriptive research method was used to gather qualitative data through direct observation and interviews with the managers of Petapan Park Tourism Object. The results of this study led to the implementation of a cash system and a web-based accounting information system called FOS (Financial Operating System). FOS provides profit and loss statements and balance sheets as its final output with three main features: Transaction Menu, Financial Report Menu, and Master Data Menu. The cash system itself consists of Restaurant Sales Receipts, Recreation Sales Receipts, and Cash Disbursement Request Forms. A manual book is also provided to guide managers in using this system. The aim of this study is to enhance efficiency and accuracy in financial management at Petapan Park Tourism Object.
IMPLEMENTATION OF SUSTAINABLE PROCUREMENT: A CASE STUDY OF AN INTERNATIONAL CHAIN HOTEL Nyoman Berlian, Ida Ayu; Mareni, Ni Ketut; Rukmiyati, Ni Made Sri
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 4 No. 5 (2024): September 2024
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v4i5.741

Abstract

This study aims to evaluate the implementation of sustainable/friendly procurement in International Chain Hotels/Hotel X. This research is a descriptive qualitative research using 2 informants. Data collection was carried out by interview, observation and documentation study. The analysis techniques used are data reduction, data presentation, and conclusion drawing. The results showed that six of the ten Hotel X indicators were successfully implemented, while four indicators had not been implemented due to obstacles. The constraints faced include gradual implementation, limited sustainable local suppliers, low demand from operations, absence of warehouses (direct cost), limited availability and choice. This research provides valuable insights to improve socially and environmentally responsible sourcing practices in the hospitality sector, paving the way for wider industry adoption and long-term sustainability. By understanding the constraints and challenges, hospitality organizations can formulate more effective strategies for implementing sustainable procurement, ultimately improving corporate image and customer satisfaction, and contributing to environmental sustainability.
IMPLEMENTASI PENYIMPANAN BAHAN MAKANAN DAN MINUMAN PADA HOTEL BINTANG 5 DI KABUPATEN BADUNG Yulanda, I Gusti Ayu Vinka; Tuwi, I Wayan; Mareni, Ni Ketut
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 3 No. 2 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

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Abstract

Storage is one process of procurement of goods that has an important role, namely maintaining the quantity and quality of foods and beverages in the storage room in order to reduce the risk of damage and prevent waste. This research was conducted in 5-star hotels in South Kuta District Badung Regency. This research aims to find out and compare the implementation of food and beverage storage in 5-star hotels in South Kuta District Badung Regency with the concept. The type of data used in this research is qualitative data with data analysis techniques, namely qualitative descriptive. The technique of data collection is through questionnaires. The result of this research show that in the storage of foods, there are still indicators that have not been fully implemented according to the concept, namely temperature, cleanliness, location of storage rooms, and date and price labels. Meanwhile, in the storage of beverage, there are temperature indicator that have not been fully implemented according to the concept.
ENHANCING CUSTOMER SATISFACTION: UNRAVELING THE IMPACT OF SERVICESCAPE ELEMENTS ON GUEST EXPERIENCE Adi, Ida Ayu Sri Puspa; Sekarti, Ni Ketut; Sulistyawati, Ni Ketut Sri; Pastini, Ni Wayan; Mareni, Ni Ketut
JURNAL KEPARIWISATAAN Vol 24 No 1 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i1.1424

Abstract

This study attempts to investigate the impact of servicescape—which includes ambient conditions (X1), spatial layout and functioning (X2), and artifacts, signs, and symbols (X3)—on guest satisfaction (Y) at Bali's five-star hotels. With 91 research participants who had stayed in five-star hotels in Bali, a multiple linear test was the statistical test technique employed. The study's findings demonstrate that ambient factors, which provide a comfortable environment for patrons, have a favorable and substantial impact on customer satisfaction. However, there was no discernible impact on spatial arrangement or functioning. This might be because different customers have different tastes when it comes to certain aspects of space layout and functionality. Signs, symbols, and artifacts have a positive and substantial influence, particularly in relation to the distinctiveness of Balinese architecture, according to another intriguing conclusion. The results of this study have practical consequences for hotel management, including ways to retain and develop artistic and cultural components in physical design, take into account the diversity of preferences for spatial arrangement and functioning, and increase the quality of ambient circumstances. In a market where there is competition, this might boost the hotel's brand image and maximize client happiness.
Co-Authors A. A. Istri M. Septiviari A. A. Istri. M Septiviari A.A.I.M. Septiviari Anak Agung Gede Krisna Anak Agung Gede Oka Geria Anak Agung Istri M. Septiviari Arnawa, I Putu Christina Susanti Damayanti , Titien Damayanti, Titien Dewa Ayu Rai Sumariati Diana Rahayu Dwi Artawan, I Gusti Ngurah Adie I Gede Yoga Dana Saputra I Gusti Ngurah Agung Wiryanata I Made Sucipta Adnyana I Md. Sucipta Adnyana I Md. Sucipta Adnyana I Putu Arnawa I Putu Arnawa I Putu Arnawa I Wayan Tuwi I Wayan Tuwi Ida Ayu Nyoman Berlian Ida Ayu Putri Widawati Ida Ayu Sri Puspa Adi Junietta, Gusti Ayu Krisnayana, Gusti Ngurah Oka Kristina, Ni Kadek Viona Kusuma, I Gede Eka Jaya Luh Nyoman Tri Lilasari Maswiartha, Nyoman Gede Natasha Lyanti Handoyo Ni Kadek Kristina Yanti Ni Kadek Vidya Aishwanari Ni Ketut Lita Patma Dewi Ni Ketut Sekarti Ni Luh Riska Yusmarisa Ni Luh Yusmarisa Ni Made Sri Rukmiyati Ni Made Sri Rukmiyati Ni Made Sri Rukmiyati Ni Nengah Seri Ekayani Ni Putu Ayu Darmayanti Ni Putu Eka Amaylia Kusuma Dewi Ni Putu Novie Amelia Putri Ni Wayan Noviana Safitri Ni Wayan Noviana Safitri Ni Wayan Pastini Nyoman Berlian, Ida Ayu Nyoman Gede Mas Wiartha Nyoman Gede Mas Wiartha Pradnyana Yudha, Gusi Komang Putri Aprilia Putri, Made Ari Adnyani Lestari Putri, Ni Putu Novie Amelia Putu Sita Ivania RANATA, Pande Bagus Adhi Satya Setyawati, Ni Made Apriani Sri Rukmiyati, Ni Made Sri Rukmiyati, Ni Made Sulistyawati, Ni Ketut Sri Sumariyani, Sefti Titien Damayanti Utama, I Wayan Nanda Asa WIRAPRADNYA, I Komang Bagus Triyana Yulanda, I Gusti Ayu Vinka