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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal of Community Research & Engagement (JCRE)
Aini, Emizatul
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Economics, Econometrics & Finance Education Materials Science & Nanotechnology Physics Social Sciences

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Utilization of the AI-BERT Model for Analyzing Student Sentiments toward Campus Services at Higher Education Institutions in South Tangerang City Azzahra, Sitti Aliyah; Suharmanto; Aini, Emizatul; Noor, M. Arief; Candra, Hendra
Jurnal Penelitian Pendidikan IPA Vol 11 No 9 (2025): September
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i9.12663

Abstract

This study aims to evaluate students’ satisfaction with academic services and analyze open-ended opinions using the Artificial Intelligence Bidirectional Encoder Representations from Transformers (AI-BERT) model. The research employed a quantitative experimental method, combining a five-point Likert scale survey across seven academic service indicators and AI-BERT sentiment analysis of 150 student comments. The results indicate that the overall student satisfaction level falls into the “good” category, with a Student Satisfaction Index (SSI) of 78.53%. The highest-rated indicator was access to academic information (mean = 4.21), while the lowest was administrative service speed (mean = 3.67). Sentiment analysis revealed 60.67% positive, 36.00% negative, and 3.33% neutral opinions, highlighting the need for improvement in service speed and staff responsiveness. Evaluation of the AI-BERT model demonstrated superior performance with an accuracy of 91.3% and an F1-score of 0.913, outperforming conventional methods such as SVM and Naïve Bayes. These findings provide a basis for recommendations on developing digital-based academic service strategies and leveraging AI technology to enhance service efficiency and quality.
Kolaborasi Mahasiswa Dalam Pembangunan Agrowisata Di Kelompok Wanita Tani Garuda 12 Cipayung Kecamatan Ciputat Amalia, Fisy; Saefullah, Aep; Yolita, Reva Putri; Rumua, Yasir; Yuliansyah, Muhammad Fadly; Khaila, Putri; Nurhidayat, Muhamad; Pratama, Kelvin Putra; Putri, Amelia Meisya; Rahmadini, Amelia Suci; Syahrani, Elvira; Lestari, Wiwin; Syafirlah, Ambar; Hamid, Abdul; Hafidz, Abdul; Aini, Emizatul
Journal of Community Research & Engagement Vol. 1 No. 1 (2024): July 2024
Publisher : LPPM STIE Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60023/19fb3137

Abstract

Community service conducted by students plays a crucial role in the development of agrotourism, which combines the agricultural sector with tourism to enhance economic and educational value in rural areas. Students from the Ganesha School of Economics collaborated with the Tangerang Selatan Regional Government in developing agrotourism at the Kelompok Wanita Tani (KWT) Garuda PPM 12, in Cipayung, Ciputat, in April 2024. With an area of approximately 2000 m², which is a public facility in the Pondok Payung Mas Residence, this program aims to increase economic capacity and environmental conservation through training and appropriate technology. Challenges in agrotourism development, such as limited resources and market access, can be overcome by enhancing human resource capacity, utilizing technology, and fostering collaboration between the government, industry, academia, and the community. Students contribute through research, education, and mentoring, which help increase productivity, efficiency, and the appeal of agrotourism destinations. The methods of implementation include training and direct field assistance. The positive impacts of this program include local economic improvement, environmental conservation, community empowerment, and strengthening cultural identity. Student involvement in community service in the field of agrotourism not only brings economic benefits but also builds better environmental and cultural awareness
Co-Authors Abdul Hafidz Abdul Hamid Aep Saefullah Fisy Amalia Hendra Candra Jayaun, Jayaun Khaila, Putri Lazuardi, Akbar Lestari, Wiwin Noor, M. Arief Nurhidayat, Muhamad Pratama, Kelvin Putra Putri, Amelia Meisya Rahmadini, Amelia Suci Rumua, Yasir Sitti Aliyah Azzahra Suharmanto Suhermanto, Suhermanto Syafirlah, Ambar Syahrani, Elvira Yolita, Reva Putri Yuliansyah, Muhammad Fadly