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All Journal International Journal of Tourism Business Research Jurnal Ragam Pengabdian Jurnal Ilmu Sosial dan Humaniora
Alma K. Pongtuluran
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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The role of Social Media Altje E. Tuwaidan; Vesty L. Sambeka; Tirsa A. Lumentut; Pearl Loesye Wenas; Jufrina Mandulangi; Yurike S. Lewan; Mikhael C. S. Mangolo; Frans V. Rattu; Alma K. Pongtuluran
Jurnal Internasional Riset Bisnis Pariwisata Vol 4 No 1 (2025): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v4i1.1839

Abstract

This study aims to examine the operational role of Income Audit staff in preparing Daily Revenue Reports (DRR) based on occupancy rates at Radisson Blu Bali Uluwatu Hotel. Adopting a qualitative case study approach, data were collected through in-depth interviews, participatory observations, and document analysis. The findings reveal that Income Audit staff consistently perform key tasks, including verifying night audit records, calculating occupancy benchmarks, and preparing comprehensive audit packs. The Opera Property Management System (PMS) is used to streamline data entry and facilitate revenue classification. Interviews emphasize the strategic value of income auditing in supporting financial accuracy and managerial decision-making. However, challenges such as human error and system failures affect the reliability and timeliness of DRR preparation. Staff mitigate these risks through multi-layered review mechanisms and adaptive responses during operational disruptions, particularly during the COVID-19 pandemic. The study concludes that Income Audit staff play a critical role in maintaining financial integrity and operational accountability in hotel finance. It recommends continuous training and the enhancement of digital infrastructure to improve audit quality and support effective revenue management. These findings contribute to the literature on internal control and performance measurement in the hospitality industry
Analisis Budaya Pemberian Tip dari Persepsi Tamu kepada Karyawan di F&B Service Best Western The Lagoon Hotel Manado Topas Raihan Bachdar; Youdy J.H Gumolili; Frans V. Rattu; Jeanlly A. Solang; Alma K. Pongtuluran; Margresye D. Rompas; Benny Irwan Towoliu
Jurnal Ilmu Sosial dan Humaniora Vol. 1 No. 3 (2025): JULI-SEPTEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/16ee5h87

Abstract

Penelitian ini bertujuan untuk menganalisis budaya pemberian tip dari sudut pandang tamu kepada karyawan Food & Beverage (F&B) Service di Best Western The Lagoon Hotel Manado. Tip merupakan bentuk apresiasi sukarela atas pelayanan memuaskan. Meskipun tidak wajib, budaya memberi tip telah menjadi praktik umum dalam interaksi perhotelan. Penelitian ini menggunakan pendekatan deskriptif kualitatif, dengan wawancara mendalam, observasi, dan dokumentasi sebagai teknik pengumpulan data. Hasil penelitian menunjukkan bahwa persepsi tamu terhadap pemberian tip dipengaruhi oleh kualitas pelayanan, sikap karyawan, dan kebiasaan pribadi. Mayoritas tamu memberikan tip sebagai bentuk penghargaan atas pelayanan yang ramah, cepat, dan profesional. Bagi karyawan, tip menjadi motivasi tambahan dan pengakuan kinerja, meskipun berpotensi menimbulkan ketergantungan dan ketidakadilan. Penelitian ini memberikan pemahaman lebih mendalam tentang dinamika budaya tip serta masukan bagi manajemen sumber daya manusia di industri hospitality.
Pelatihan Storytelling pada Pengelola Wisata di Desa Budo Towoliu, Benny Irwan; Mikhael C.S. Mangolo; Alma K. Pongtuluran; Jeanlly A. Solang; Fonny Sangari
Jurnal Ragam Pengabdian Vol. 2 No. 3 (2025): Desember (in progress)
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/q92dae81

Abstract

The narrative of each product in a destination needs to be conveyed by telling the uniqueness of each product to arouse curiosity among visitors or tourists. Storytelling in the context of tourism is a method of conveying a story through words, images, or other media, with the aim of conveying information, entertaining, or influencing guests. Budo is a tourist village that has many potential attractions with backgrounds that are said to be myths or actual events, but the managers have never realized that the stories behind these attractions can be memorable for tourists visiting the location. Storytelling training equips tourism managers with various skills and abilities, such as speaking skills, thinking skills, and creativity in managing the existing tourism potential to the maximum. Training methods: opening or orientation, core storytelling activities, and closing or evaluation. The primary focus is on creating engaging stories with a strong core and a structured narrative flow. Through this training, managers can develop storylines for each potential attraction and communicate them effectively. 
Co-Authors Altje E. Tuwaidan Benny Irwan Towoliu Benny Irwan Towoliu Fonny Sangari Frans V. Rattu Jeanlly A. Solang Mandulangi, Jufrina Margresye D. Rompas Mikhael C. S. Mangolo Mikhael C.S. Mangolo Pearl Loesye Wenas Tirsa A. Lumentut Topas Raihan Bachdar Vesty L. Sambeka Youdy J.H Gumolili Yurike S. Lewan