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All Journal SENTRI: Jurnal Riset Ilmiah Journal of Artificial Intelligence and Digital Business
Faizah, Hashifah
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Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice

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Analisis Kelengkapan Pengisian dan Ketepatan Waktu Pengembalian Dokumen Rekam Medis Rawat Inap Rumah Sakit Ibu dan Anak Zainab Pekanbaru Tahun 2025 Faizah, Hashifah; Jepisah, Doni; Abdi, Abdurrachman Rafiqi
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 2 (2026): SENTRI : Jurnal Riset Ilmiah, Februari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i2.5743

Abstract

Inpatient medical records are essential documents that function as clinical, administrative, legal, financial, research, and managerial information sources in hospital health services. The completeness of documentation and the timeliness of returning medical record files are important indicators of service quality, continuity of care, and patient safety. Incomplete records and delayed returns may affect clinical decision-making, reporting accuracy, and hospital performance evaluation. This study aims to analyze the completeness of documentation and the timeliness of returning inpatient medical records at Zainab Mother and Child Hospital, Pekanbaru, in 2025, as well as to identify factors influencing these processes. This study employed a qualitative approach using a case study design. Data were collected through direct observation of inpatient medical record workflows, in-depth interviews with medical record officers, nurses, and physicians, and document review of standard operating procedures and medical record timeliness reports. Data triangulation was applied to ensure the credibility of the findings. The results indicate that incomplete documentation was still found in several important components, particularly in patient progress notes and authentication sections. In addition, delays in returning medical record files beyond the established 2 × 24-hour standard were identified. Contributing factors included limited human resources, high workload, lack of routine monitoring and evaluation, and inadequate supporting facilities. This study concludes that improving the quality of inpatient medical record management requires strengthening human resource competencies, enforcing compliance with standard operating procedures, and enhancing supervision and coordination among related service units.
Identifikasi dan Pengelolaan Risiko Pelayanan Farmasi di Rumah Sakit: Studi Deskriptif Muharani, Defrika; Arrasily, Nailul Fithry; Minarsih, Tri Jenny; Faizah, Hashifah; Farhiyah, Nur Laili; Hartono, Budi; Daud, Alfani Gusta
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 2 (2026): SENTRI : Jurnal Riset Ilmiah, Februari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i2.5843

Abstract

Pharmacy services in hospitals are a vital component of healthcare systems, aiming to ensure the safe, rational, and efficient use of medicines. The increasing complexity of pharmacy operations elevates the likelihood of various risks in both clinical and operational domains. This study provides a descriptive analysis of the types of risks inherent in hospital pharmacy services and the corresponding risk management efforts based on empirical evidence. Findings reveal that medication errors are the most prevalent clinical risk, particularly during prescribing, preparation, and administration phases, potentially compromising patient safety and therapeutic outcomes. Operational risks also present significant challenges, as indicated by high levels of dead stock and expired medicines, reflecting weaknesses in forecasting and inventory control. Key contributing factors include limited human resources, suboptimal information systems, and high workload pressures. Additionally, barriers to incident reporting due to a punitive organizational culture hinder effective risk mitigation. Although the management of pharmaceutical risks is mandated by the Ministry of Health Regulation No. 72 of 2016, its implementation effectiveness remains constrained and demands improvement through integration of digital technologies, enhancement of pharmaceutical workforce competencies, and cultivation of a strong patient safety culture. These insights underscore the necessity for comprehensive strategies to foster pharmacy services that are safe, effective, and efficient.
Analisis Segmentasi Pasar Pelayanan Kesehatan di RS X Faizah, Hashifah; Farhiyah, Nur Laili; Hartono, Budi; Daud, Alfani Ghutsa
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.5811

Abstract

Pelayanan kesehatan rumah sakit menghadapi tantangan yang semakin kompleks seiring meningkatnya keragaman kebutuhan dan karakteristik pasien, baik dari aspek sosial, ekonomi, maupun preferensi terhadap layanan kesehatan. Kondisi ini menuntut rumah sakit untuk memiliki strategi pelayanan yang adaptif dan berorientasi pada kebutuhan pasien. Segmentasi pasar merupakan salah satu pendekatan strategis yang penting dalam manajemen pelayanan kesehatan, karena memungkinkan rumah sakit merancang layanan yang lebih tepat sasaran, efisien, dan berdaya saing. Penelitian ini bertujuan untuk menganalisis penerapan segmentasi pasar dalam pelayanan kesehatan di RS X serta mengidentifikasi aspek segmentasi yang paling dominan dan berpotensi untuk dikembangkan lebih lanjut. Metode penelitian yang digunakan adalah pendekatan deskriptif kualitatif dengan memanfaatkan data sekunder, yang meliputi laporan kinerja rumah sakit, publikasi resmi di bidang kesehatan, serta hasil penelitian terdahulu yang relevan. Teknik analisis dilakukan melalui penelaahan dan perbandingan data untuk memperoleh gambaran komprehensif mengenai praktik segmentasi pasar yang diterapkan. Hasil kajian menunjukkan bahwa sebagian besar rumah sakit di Indonesia, termasuk RS X, belum menerapkan segmentasi pasar secara optimal, sehingga berdampak pada rendahnya efisiensi pelayanan, ketidaktepatan penyediaan layanan, dan meningkatnya ketidakpuasan pasien. Di RS X, aspek segmentasi yang paling dominan adalah segmentasi berdasarkan karakteristik pasien dan jenis pembiayaan layanan, seperti pasien umum dan pasien dengan jaminan kesehatan. Penelitian ini menyimpulkan bahwa penguatan strategi segmentasi pasar yang terfokus dan berbasis kebutuhan pasien dapat membantu rumah sakit meningkatkan kualitas pelayanan, efisiensi operasional, serta daya saing secara berkelanjutan di tengah persaingan industri kesehatan yang semakin ketat.
Co-Authors Abdi, Abdurrachman Rafiqi Arrasily, Nailul Fithri Arrasily, Nailul Fithry Budi Hartono Daud, Alfani Ghutsa Daud, Alfani Gusta Farhiyah, Nur Laili Jepisah, Doni Minarsih, Tri Jenny muharani, Defrika Wizra, Ilma