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All Journal JURNAL MANAJEMEN (EDISI ELEKTRONIK) Journal of Management and Leadership
Awang Darmawan Putra
Tanri Abeng University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of Satpol PP's Communication Management on Horizontal Conflicts in West Java Awang Darmawan Putra; Kiki Esa Perdana; Rosilawati Hasanah; Ilyas Nafil Rizqullah; Septia Melati Puteri
Jurnal Manajemen Vol. 17 No. 1 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i1.21352

Abstract

Effective communication management is the foundation for reducing and resolving horizontal conflict, which is disagreement between individuals or groups at the same hierarchical level. Horizontal conflict between the Civil Service Police (Satpol PP) and the public, particularly street vendors, remains a recurring issue in West Java, often leading to social tension and public dissatisfaction. This research aims to analyze the communication management of the West Java Provincial Civil Service Police (Satpol PP) in handling horizontal conflicts with the community. Previous studies rarely discussed communication management strategies for dealing with horizontal conflict. This research uses a qualitative approach with a case study method. Data was collected through in-depth interviews with 10 key informants, participant observation over three months, and document analysis. The research results show that the Civil Service Police (Satpol PP) implement three stages of communication management: planning, execution, and evaluation. During the planning phase, Satpol PP conducts early detection through routine patrols and coordinates with the Police and the Military. The implementation phase is characterized by a persuasive, humanistic, and professional approach, prioritizing dialog and mediation to avoid repressive actions. Finally, the evaluation stage becomes part of continuous learning, where each case serves as material for improving future strategies. The West Java Provincial Satpol PP has implemented structured and effective communication management in addressing horizontal conflicts. However, there is room for improvement, such as enhancing responsiveness to feedback and adopting a more empathetic and holistic approach, including collaborating with local governments to provide economic solutions for affected communities
THE IMPACT OF DIGITAL RECRUITMENT ON INTERNSHIP EMPLOYEES WORKPLACE READINESS Nurul Azizah; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1149

Abstract

Digital transformation has driven the recruitment and selection process to shift to online systems to improve efficiency and candidate reach. This study aims to analyze the effectiveness and relevance of online systems in recruiting interns at PT. X Pulp and Paper Riau and their impact on employee performance. The research employs a qualitative descriptive approach with case study methods through perspectives of Sociotechnical System (STS), Transaction Cost Economics (TCE), and Resource-Based View (RBV). The results indicate that online systems effectively improve operational efficiency through reduced transaction costs and accelerated recruitment processes. However, the online system still has limitations in assessing certain aspects such as physical condition and candidate honesty. Nevertheless, the performance of the intern employees remains high, with 90% of participants rated good. This high performance reinforces the RBV principle, as the technology relevance gap is compensated by a strict offline evaluation system during internships. This finding indicates that operational effectiveness is achieved, while technology relevance limitations are offset through comprehensive offline assessments during the internship program.
PERAN DIGITAL SKILLS SUMBER DAYA MANUSIA DALAM PERCEPATAN PROSES KLAIM BERBASIS RESOURCE-BASED THEORY (RBT) DAN VRIO PADA PERUSAHAAN PIALANG ASURANSI DI INDONESIA Dewi Haryuni Noor Roslim; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1165

Abstract

Digital transformation in the insurance industry requires organizations not only to adopt technology but also to ensure that their human resources are ready to utilize it optimally. However, in practice, the claims process still often experiences delays, impacting service quality and customer satisfaction. This study aims to analyze the role of human resource digital skills in accelerating the claims process at insurance Broker companies in Indonesia, employing a qualitative approach through the Systematic Literature Review (SLR) method. The data were collected from scientific articles and institutional publications obtained through Google Scholar and credible websites between 2022 and 2026. From the initial 50 identified articles, a rigorous selection process was conducted based on relevance and methodological quality to examine the role of digital skills in improving operational efficiency, communication quality, and the accuracy of information management in the claims process. The findings indicate that digital skills play an important role in enhancing work process efficiency, strengthening digital communication, improving the accuracy of information management, and accelerating coordination among parties involved in the claims process. Based on the perspective of Resource-Based Theory (RBT) and the VRIO framework, digital skills can be categorized as strategic resources that are valuable, relatively rare, difficult to imitate (inimitable), and require organizational support (organized), thereby creating sustainable competitive advantage. This research provides theoretical contributions by integrating the concepts of digital skills and RBT within the context of insurance Broker companies, as well as practical implications for the development of digital-based human resource strategies.
THE EFFECT OF COMPENSATION, WORKLOAD, AND WORK ENVIRONMENT ON TURNOVER INTENTION (STUDY ON EMPLOYEES GENERATION Z IN CIREBON REGENCY) Hafidz Al Hizbullah Jubaedi; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1187

Abstract

Turnover intention is challenge strategic in maintain employees, in particular Generation Z dominates power Work productive moment this. Pre-survey results show that employee Generation Z in Cirebon Regency intends to leave company, so that push the need study more deep about factors that influence it. Research This aim analyze influence compensation, burden work and environment Work to employee turnover intention Generation Z in Cirebon Regency. Research This use approach quantitative with data collection through questionnaire online to respondents​ use technique simple random sampling and analyzed with method Partial Least Square-Structural Equation Modeling (PLS-SEM) through SmartPLS 4.1. Research results show that compensation, burden work, environment each other's work is influential positive and significant to turnover intention study This give implications practical for management companies in Cirebon district for prioritize repair system compensation, arrangement burden proportional work and maintenance​ environment conducive work​ as the main strategy in pressing turnover intention employee Generation Z.
PENGARUH BEBAN KERJA, PERSEPSI DUKUNGAN ORGANISASI, DAN PENGEMBANGAN KARIR TERHADAP KEINGINAN BERPINDAH KERJA PADA KARYAWAN MR REALTY JAKARTA Margaretha Vinna Supriyanto Supriyanto; Muhammad Alfan Khumaini; Awang Darmawan Putra; Agung Priyono
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1196

Abstract

This study aims to analyze the effect of workload, perceived organizational support, and career development on turnover intention among employees of MR Realty Jakarta. The research was conducted using a quantitative approach with associative research methods. Data were collected through questionnaires distributed to all 72 active employees of MR Realty Jakarta using a saturated sampling technique. The collected data were analyzed using SmartPLS. The results of the study indicate that workload has a positive and significant effect on turnover intention, meaning that higher workloads increase employees’ intention to leave the company. Perceived organizational support has a negative and significant effect on turnover intention, indicating that better organizational support can reduce employees’ intention to resign. Meanwhile, career development does not have a significant effect on turnover intention among MR Realty Jakarta employees. The findings also show that workload, perceived organizational support, and career development simultaneously explain 46.4% of turnover intention, while the remaining 53.6% is influenced by other factors outside this study. Therefore, companies are encouraged to manage employee workload effectively and improve organizational support to reduce turnover intention and maintain employee loyalty.
EMPLOYER BRANDING, JOB DESCRIPTIONS, AND COMPENSATION AS DETERMINANTS OF GENERATION Z’S JOB APPLICATION INTENTIONS Syahril Sidik; Santi Dewi Nur Savitri; Agung Priyono; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1197

Abstract

This research is motivated by the shifting workforce composition increasingly dominated by Generation Z, who possess selective characteristics in choosing workplaces. In Kebayoran Lama, South Jakarta, the Generation Z population reached 84,933 people in 2024, making it a potential labor market segment. This study aims to determine the effect of Employer Branding, Job Description, and Compensation on Job Application Intention among Generation Z in Kebayoran Lama. The research employs a quantitative approach with a survey method. The sample consisted of 115 Generation Z respondents selected through accidental sampling. Data analysis used Structural Equation Model - Partial Least Square (SEM-PLS). Results show that Employer Branding has a positive and significant effect on Job Application Intention (t-statistic 11.280 > 1.96). Meanwhile, Job Description (t-statistic 1.346) and Compensation (t-statistic 0.506) have no significant effect. The R-Square value of 0.976 indicates the three variables collectively explain 97.6% of the variance in Job Application Intention. These findings indicate that Generation Z prioritizes company image and reputation over technical job aspects and financial rewards during initial job searches. Practically, companies should strengthen Employer Branding through collaborative culture and consistent communication of company values to attract Generation Z applicants.
THE INFLUENCE OF WORK ENVIRONMENT, COMPENSATION, AND JOB INSECURITY ON EMPLOYEE JOB SATISFACTION Rizqia Amalia; Fajar Diaz Kusuma; Agung Priyono; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1198

Abstract

Employee job satisfaction is one of the important factors in supporting the achievement of company goals. There is a phenomenon of significant hotel revenue fluctuation during the 2023-2025 period, where drastic revenue increases were not accompanied by adequate system improvements. This study aims to analyze the influence of work environment, compensation, and job insecurity on employee job satisfaction at Golden Boutique Hotel Kemayoran. This research uses a quantitative approach with data collection through questionnaires and analyzed using the Partial Least Square–Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS 4.1 application. The results show that work environment has no effect on employee job satisfaction (p-value 0.196); compensation has a positive and significant effect on employee job satisfaction (p-value 0.000), and job insecurity has no effect on employee job satisfaction (p-value 0.341). This research provides practical implications for hotel management to prioritize improvements in the compensation system as the main strategy to increase employee job satisfaction.
STRATEGIC MANAGEMENT OF COMMUNITY-BASED EDUCATION ORGANIZATIONS IN RURAL PAPUA A CASE STUDY OF YAYASAN HANO WENE INDONESIA Neas Wanimbo; Awang Darmawan Putra; Anandha Budiantoro
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1219

Abstract

Abstract Education remains a major challenge in rural Papua due to geographical barriers, limited educational infrastructure, shortages of qualified teachers, and the lack of culturally relevant educational approaches for indigenous communities. Community-based education organizations have emerged as important actors in addressing these challenges and expanding educational access in remote areas. Despite the growing body of literature on strategic management, existing studies have predominantly focused on business organizations, urban non-governmental organizations, and formal educational institutions, while limited attention has been given to community-based education organizations operating within indigenous contexts in rural Papua. This study aims to analyze the strategic management practices of Yayasan Hano Wene Indonesia, a community-based education organization serving indigenous communities in rural Papua. The study employs a qualitative case study approach using interviews, observations, documentation, and literature review as data collection methods. Resource-Based Theory (RBT) and the VRIO Framework are applied to identify and evaluate the organization’s strategic resources. The findings reveal that the organization’s primary strengths are derived from intangible resources, including community trust, cultural knowledge, social networks, field experience, and volunteer commitment. The VRIO analysis demonstrates that community trust, local cultural understanding, and strong social relationships constitute sustainable strategic advantages because they are valuable, rare, difficult to imitate, and effectively organized within the institution. The findings also highlight the significant influence of indigenous Papuan cultural contexts on organizational strategy and decision-making processes. This study contributes to the strategic management literature by extending the application of Resource-Based Theory and the VRIO Framework to community-based education organizations operating in indigenous settings. Practically, the findings provide insights for community organizations, policymakers, and educational stakeholders seeking to strengthen sustainable and culturally responsive education initiatives in rural and indigenous communities. Keywords: Strategic Management, Community-Based Education, Resource-Based Theory, VRIO Framework, Indigenous Education, Papua
VALUE CREATION THROUGH BUSINESS MODEL INNOVATION AND VERTICAL INTEGRATION: A CASE STUDY OF BINAWAN GROUP Hasriani Hasriani; Awang Darmawan Putra; Agung Priyono
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1222

Abstract

This study analyzes Business Model Innovation (BMI) implemented by Binawan Group as a value creation strategy through an integrated business ecosystem encompassing eight clusters, namely International Recruitment Services, Education & Training, Tertiary and Secondary Healthcare, Primary and Aesthetic Healthcare, Food & Beverage, IT Infrastructure & Solution, Property, and Agriculture. Using a qualitative case study approach, the analysis is grounded in the Business Model Canvas framework, vertical integration theory, and Resource-Based Theory - VRIO. Binawan Group creates value through four mechanisms: an integrated HR supply chain, cross-subsidization across clusters, brand equity synergy, and operational efficiency through internal digital platforms. This research contributes to strategic management literature regarding BMI in health-based conglomerates within developing economies.
DIGITAL TRANSFORMATION AND BUSINESS PROCESS IMPROVEMENT IN SCHOOL LITERACY ECOSYSTEMS: INSIGHTS FROM ELIS (SCHOOL LITERACY ECOSYSTEM) IMPLEMENTATION IN JAKARTA, INDONESIA.: Inggris Muhamad Ramadhona Rama; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1227

Abstract

The COVID 19 pandemic accelerated digital transformation across various sectors, including education. Previous studies on Chinese cross border e commerce SMEs demonstrated that organizations capable of surviving and growing during and after the pandemic were not merely technology adopters but organizations that fundamentally transformed their business processes, service delivery mechanisms, and value creation systems. Drawing upon Digital Transformation Theory and Harrington’s Business Process Improvement (BPI) framework, this article examines the implementation of the School Literacy Ecosystem (Ekosistem Literasi Sekolah—ELIS), developed by Generasi Cerdas Indonesia (GCI), as a case of digital transformation in educational institutions. Through conceptual analysis, this study demonstrates how ELIS transforms conventional school literacy practices into a digital literacy ecosystem that integrates content creation, digital publishing, knowledge dissemination, and economic value generation. The findings suggest that ELIS represents not only a digital library initiative but also a comprehensive business process redesign capable of creating sustainable educational and economic impacts. The study contributes to the growing discourse on educational digital transformation and knowledge based economic ecosystems in emerging economies.
Co-Authors AGUNG PRIYONO Anandha Budiantoro Dewi Haryuni Noor Roslim Fajar Diaz Kusuma Hafidz Al Hizbullah Jubaedi Hasriani Hasriani Ilyas Nafil Rizqullah Kiki Esa Perdana Margaretha Vinna Supriyanto Supriyanto Muhamad Ramadhona Rama Muhammad Alfan Khumaini Neas Wanimbo Nurul Azizah Rizqia Amalia Rosilawati Hasanah Santi Dewi Nur Savitri Septia Melati Puteri Syahril Sidik