Article Per Year (5 Year)
p-Index From 2021 - 2026
1.701
P-Index
This Author published in this journals
All Journal Nusantara Hasana Journal JUPARITA: Jurnal Pariwisata Tawangmangu VISI SAKTI: Jurnal Industri Kreatif dan Inovatif
Parlaban Karo-Karo
Universitas Efarina
Agriculture, Biological Sciences & Forestry Arts Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Nursing Social Sciences

Published : 12 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 12 Documents
Search

 1   2 
PENINGKATAN KEPUASAN PELANGGAN INTERNAL DAN EKSTERNAL MELALUI DESAIN ULANG PROSES LAYANAN DAN KPI YANG JELAS Riduan Siagian; Parlaban Karo-Karo; Nur Marliana Harum HRP
Jurnal Industri Kreatif dan Inovatif Vol. 2 No. 2 (2024): Desain Grafis dan Media Interaktif
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v2i2.1056

Abstract

This PkM program aims to improve the satisfaction of internal customers (between units/staff) and external customers (community/students/parents/partners) through redesigning service processes based on user needs and implementing clear and measurable KPIs. Common problems include convoluted service flows, unclear service time standards, inconsistent information, ineffective complaint channels, and unmonitored service performance. Interventions are carried out through mapping as-is processes, measuring satisfaction baselines, identifying root causes, designing to-be processes and service standards (SOP & SLA), preparing KPIs and dashboards, training service officers, as well as pilot testing and continuous improvement. Outputs include end-to-end service SOPs, service catalogs, SLAs, KPIs, monitoring dashboards, and before-after impact reports
ANALISIS INDEKS PENERAPAN ANTI-KORUPSI DAN BUDAYA ETIKA DI INDUSTRI INDONESIA Riduan Siagian; Parlaban Karo-Karo; Nur Maliana Harum HRP
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1057

Abstract

This study analyzes the index of anti-corruption policy implementation and ethical culture in Indonesia’s industrial sector. Corruption remains a serious problem that negatively affects not only national economic performance, but also public trust in both governmental and private institutions. Since the post-1998 reform era, anti-corruption efforts have shifted from law enforcement–centered approaches toward building integrity through institutional reform and strengthening organizational culture. Using a literature review approach with qualitative document analysis, the research integrates institutional theory and organizational culture theory (Schein) to organize findings related to regulations, organizational values, and changes in internal behavior. The study finds that the effectiveness of anti-corruption policies is strongly shaped by institutional reform, ethical leadership, the implementation of integrity programs (e.g., Integrity Zone), and the sustainability of cultural transformation. Evaluation through indicators such as SPI, IPAK, and IPK suggests improvements in some areas, yet significant gaps still remain. Strategic recommendations include adopting information technology to enhance monitoring and reporting transparency, conducting continuous anti-corruption training and ethics education, and strengthening cross-institution and stakeholder collaboration to address both structural and cultural barriers in the industry.
Co-Authors Ahmad Jet Alamin A Bahdin Nur Tanjung Banpen Syahputra Banpensyahputra Imanuel Sembiring Nur Maliana Harum HRP Nur Marliana Harum HRP Raliman Febby P. Purba S Resi Lasmaria Naibaho Riduan Siagian Robintang Elfrianto Naibaho