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All Journal Cangkal : Jurnal Ilmu Sosial dan Humaniora
La Ode Muhammad Ichwan Sjachrawy
Dinas Pekerjaan Umum dan Tata Ruang Kabupaten Konawe Kepulauan
Education Social Sciences Other

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URGENSI STANDAR OPERATING PROCEDURE (SOP) DALAM PELAYANAN PUBLIK ( SUATU TINJAUAN LITERATUR La Ode Muhammad Ichwan Sjachrawy; Djoni Tepu; Hauziah Basir. B; Neni Susanti; Maudhy Satyadharma; Shinta Surya Idrus
Cangkal : Jurnal Ilmu Sosial Dan Humaniora Vol. 1 No. 1 (2025): Mei - Oktober 2025
Publisher : Yayasan Pendidikan Literasi Borneo

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Abstract

In bureaucratic practice, public services often involve many stages, work units, and officers, so that without standard procedures, the service process is prone to irregularities, inconsistencies, and even deviations. Standard Operating Procedures (SOPs) exist to answer the need for work standards that can be followed consistently by all service personnel. SOPs have an important role in creating structured, efficient, transparent, and accountable services. This study aims to examine the urgency of implementing Standard Operating Procedures (SOPs) in public services through a literature study approach. This research was conducted using a literature review method through a literature study approach and a narrative model. The results of the study based on literature analysis indicate that SOPs as a standardization of public services, SOPs play a role in increasing the effectiveness and efficiency of public services, SOPs encourage service transparency, and are able to increase public satisfaction with the services provided.
ETIKA PROFESI INSINYUR SEBAGAI PILAR GOOD GOVERNANCE DALAM PELAYANAN PUBLIK Srisusanti Haris Ladanu; La Ode Muhammad Ichwan Sjachrawy; Hasmawati; Dwi Bayu Putra Pamungkas; Hado; Maudhy Satyadharma
Cangkal : Jurnal Ilmu Sosial Dan Humaniora Vol. 1 No. 2 (2025): November - April 2026
Publisher : Yayasan Pendidikan Literasi Borneo

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Abstract

The quality of public services is a key indicator of the success of good governance. In national development, the engineering profession plays a strategic role due to its involvement in the planning, construction, operation, and supervision of infrastructure and technology-based public services. However, various public service issues such as low infrastructure quality, weak technical accountability, budget inefficiency, and cases of technical failure indicate that aspects of professional ethics have not been fully internalized in engineering practices in the public sector. This article aims to analyze the role of engineering professional ethics as a pillar of good governance in public services by emphasizing the implementation of the Indonesian Engineers Association (PII) Code of Ethics and the value of integrity. This research uses a qualitative approach through literature study with normative-analytical analysis of literature, regulations, and professional documents. The results of the study indicate that engineering professional ethics based on integrity, public responsibility, and professionalism contribute significantly to strengthening the principles of accountability, transparency, effectiveness, and fairness in public services. Therefore, strengthening engineering professional ethics needs to be positioned as an integral part of bureaucratic reform and public service governance in Indonesia.
Co-Authors Djoni Tepu Dwi Bayu Putra Pamungkas Hado Hasmawati Hauziah Basir. B Maudhy Satyadharma Neni Susanti Shinta Surya Idrus Srisusanti Haris Ladanu