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All Journal MANAJEMEN DEWANTARA Journal of Education and Teaching Learning Journal of Management Research and Studies
Muryati
Universitas Widya Gama Malang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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The Effect of Work Conflict, Quality of Work Life on Employee Performance with Organizational Citizenship Behavior as a Mediation Variable Arief Lukman Hakim; Muryati; Adya Hermawati
Journal of Management Research and Studies Vol. 4 No. 1: January - June (2026)
Publisher : Optima Science

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Abstract

This study aims to analyze the influence of Work Conflict and Quality of Work Life on Employee Performance, with Organizational Citizenship Behavior (OCB) as a mediating variable. The study was conducted on civil servants at the Pasuruan City Regional Secretariat, with a population of all employees and a sample of 81 respondents using a saturated sampling technique. Data were analyzed using software .Smart Partial Least Square (PLS). The results of the analysis show that: (1) Work Conflict does not have a significant effect on Employee Performance, (2) Quality of Work Life also does not have a significant effect on Employee Performance, (3) Work Conflict does not have a significant effect on OCB, (4) Quality of Work Life contributes positively to increasing OCB, (5) strong OCB has a positive influence on employee performance, (6) work conflict does not have a significant influence on employee performance mediated by OCB, and (7) Quality of Work Lifeplays an important role in improving employee performance, with OCB as a mediator that strengthens the relationship. This study emphasizes the importance of Quality of Work Life in improving employee performance through OCB, although Work Conflict does not show a significant influence.
THE EFFECT OF WORK-LIFE BALANCE AND COMPETENCE ON EMPLOYEE PERFORMANCE, MEDIATED BY INTRINSIC MOTIVATION, AMONG EMPLOYEES IN THE GENERAL AFFAIRS DIVISION OF THE MADIUN CITY REGIONAL SECRETARIAT Dian Noervitasari; Rahayu Puji Suci; Choirum Rindah Istiqaroh; Muryati; Sodik
Journal of Education and Teaching Learning Vol.4 No.1 July (2026)
Publisher : PT Media Jurnal dan Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59211/mjpjetl.v4i1.370

Abstract

This study aims to analyze the influence of work-life balance and competence on employee performance, with intrinsic motivation serving as a mediating variable, among employees of the General Affairs Division of the Regional Secretariat of Madiun City. The increasing complexity of administrative responsibilities, the growing implementation of technology in public services, and the need to maintain a balance between work and personal life require employees to possess adequate competencies and high intrinsic motivation to achieve optimal performance. However, several issues remain, including work-life imbalance, uneven employee competencies, and relatively low intrinsic motivation, all of which may affect employee performance.  This study employed a quantitative approach using an explanatory research design. The population consisted of all employees of the General Affairs Division of the Regional Secretariat of Madiun City. A census sampling technique was applied, in which all members of the population were included as research respondents. Data were collected through questionnaires using a Likert scale. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine both the direct and indirect relationships among the research variables. The results indicate that work-life balance has a positive and significant effect on both employee performance and intrinsic motivation. Competence has a positive and significant effect on intrinsic motivation but does not have a significant direct effect on employee performance. Intrinsic motivation has a positive and significant effect on employee performance. Furthermore, intrinsic motivation significantly mediates the relationship between work-life balance and employee performance through partial mediation, and fully mediates the relationship between competence and employee performance through full mediation. These findings suggest that improving employee performance depends not only on enhancing competence and maintaining work-life balance but also on strengthening employees' intrinsic motivation.  
PENGARUH SIKAP DAN NORMA SUBJEKTIF TERHADAP NIAT PENGGUNAAN SISTEM CASHLESS PAYMENT DENGAN SELF-EFFICACY SEBAGAI VARIABEL MEDIASI (Studi Pada Santri Pondok Pesantren Darussalam Mekar Agung Madiun) Miftahul Rifa’i; Muryati; Tatik Mulyati; Hanif Rani Iswari; Survival
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

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This study examines the effects of attitudes and subjective norms on students’ intention to use cashless payments, with self-efficacy as a mediator, at Darussalam Mekar Agung Islamic Boarding School, Madiun. Using a quantitative explanatory design, 254 students were selected from 694 students through proportionate stratified random sampling. Data were collected using five-point Likert questionnaires and analyzed using SEM-PLS with SmartPLS. Results show that attitudes and subjective norms positively and significantly influence self-efficacy, which significantly influences intention to use. Subjective norms also significantly influence intention directly, whereas attitudes do not. Self-efficacy fully mediates the effect of attitudes and partially mediates the effect of subjective norms on intention. The model explains 75.1% of the variance in intention and 68.8% in self-efficacy. These findings highlight self-efficacy as an important psychological mechanism linking attitudes and subjective norms to cashless payment intentions in Islamic boarding schools.
AN ANALYSIS OF THE EFFECTS OF WORKLOAD AND COMPETENCY BASED TRAINING ON THE QUALITY OF INPATIENT CARE, WITH ORGANIZATIONAL COMMITMENT AS AN INTERVENING VARIABLE, AT ELIM HOSPITAL IN RANTEPAO Yain; Muryati; Adya Hermawati
Journal of Education and Teaching Learning Vol.4 No.2 October (2026)
Publisher : PT Media Jurnal dan Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59211/mjpjetl.v4i2.404

Abstract

The post-pandemic healthcare transformation demands that hospitals consistently maintain the quality of inpatient services amidst increasing patient needs and healthcare workforce dynamics. As a referral center in North Toraja, Elim Rantepao Hospital faces challenges regarding high Bed Occupancy Rates (BOR) and patient complaints, highlighting the crucial need to balance workload management with nurse competency enhancement. This study aims to examine and analyze the direct and indirect effects of nurse workload and competency-based training on the quality of inpatient services, with organizational commitment serving as an intervening variable. A quantitative causal-associative approach with a cross-sectional design was employed. The study population comprised 117 inpatient nurses at Elim Rantepao Hospital, from which a sample of 91 nurses was selected using simple random sampling via Slovin’s formula. Primary data were collected through structured questionnaires using a 1–5 Likert scale. Data analysis was executed using Variance-Based Structural Equation Modeling (PLS-SEM) via SmartPLS version 4.1.6.6. Structural model analysis revealed that Competency-Based Training has a positive and highly significant direct effect on Service Quality (; ; ; ). Conversely, Nurse Workload showed no significant effect on Service Quality (; ), nor did Organizational Commitment (; ). Furthermore, neither Workload nor Competency-Based Training significantly influenced Organizational Commitment, and Organizational Commitment failed to act as a mediating variable in the structural framework. The quality of inpatient care at Elim Rantepao Hospital is overwhelmingly driven by nurses' clinical capabilities and professional skills developed through targeted training, rather than routine workload levels or organizational commitment. Consequently, hospital management should prioritize a structured competency training roadmap to sustain high-quality patient care.
Co-Authors Adya Hermawati Aji Suraji Arief Lukman Hakim Bambang Winarto Choirum Rindah Istiqaroh Dian Noervitasari Hanif Rani Iswari Miftahul Rifa’i Ni Putu Wisria Devi Rahayu Puji Suci Sodik Survival Tatik Mulyati Yain