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Web-Based Service Status Monitoring Information System to Improve Service Efficiency: A Case Study of Kingsmith Store Sunter Repair Service Mangadil, Christian; Sianipar, Anton Zulkarnain
Jurnal Teknologi Informatika dan Komputer Vol. 11 No. 2 (2025): Jurnal Teknologi Informatika dan Komputer
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jtik.v11i2.2769

Abstract

Advances in information technology have driven significant changes in various industrial sectors, including after-sales service. This development has driven the transformation of customer service towards a faster, more transparent, and digital-based approach. Kingsmith Store Sunter, a fitness equipment repair service provider, still uses a manual system for communicating service status to customers, resulting in delayed information, operational inefficiencies, and low customer satisfaction. This study aims to develop and analyze the implementation of a web-based service status monitoring information system to improve service efficiency and quality. The study employed a descriptive qualitative approach with a single case study strategy. Data collection techniques included observation, interviews, documentation, and literature review. The system was developed using the Waterfall method, using the PHP programming language and a MySQL database. Key features include service data input by the admin and real-time service status searches by customers via serial number (SN) without the need to log in. The results show that this system successfully improves service time efficiency, data recording accuracy, and information transparency. Customers can monitor service progress independently, while admins can manage data in a more structured and faster manner. This system also improves customer satisfaction and reduces the burden of manual communication. Thus, this information system is a practical solution to support the digitalization of after-sales services and can be adopted by similar service providers in other sectors.
The Influence of Understanding E-Commerce, Accounting Information Systems, and Business Capital on Decision Making in Entrepreneurship Salviano, Feby Angelica; Yanthi, Merlyana Dwinda
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 1 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i1.405

Abstract

This study was conducted to examine the influence of e-commerce understanding, AIS, and venture capital on entrepreneurial decision-making. This study was conducted at Surabaya State University. The data collection method used a questionnaire distributed to accounting students. The population in this study was accounting students who had taken or completed the Accounting Information Systems and Entrepreneurship courses or entrepreneurial practices. The data used in this study were primary data obtained from distributing questionnaires to 177 respondents using purposive sampling techniques. Data analysis used multiple regression analysis. The results of this study stated that e-commerce understanding had a positive effect on entrepreneurial decision-making, Accounting Information Systems had a positive effect on entrepreneurial decision-making, and venture capital had a positive effect on entrepreneurial decision-making. Simultaneous testing also indicated that e-commerce understanding, Accounting Information Systems, and venture capital had a significant positive effect, accounting for 51% of the influence of the independent variables on the dependent variable.
The Influence of Accounting Information Systems on the Financial Performance of Business Actors in E-Commerce Permatasari, Uut; Yanthi, Merlyana Dwinda
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i2.407

Abstract

This study aims to examine the influence of accounting information systems, measured using proxy measures of perceived usefulness and perceived ease of use, on the financial performance of e-commerce businesses. This topic was chosen due to the issue of diverse understandings of business actors regarding accounting information systems in e-commerce, which are considered to influence the effectiveness of financial performance. The method used is a quantitative approach with a survey technique through questionnaires distributed to business actors. Data analysis used multiple linear regression with the SPSS program. The results of the study indicate that accounting information system variables, measured using proxy measures of perceived usefulness and perceived ease of use, have a positive effect on the financial performance of e-commerce businesses.
An Analysis of Forensic Accounting and Internal Controls Through Accounting Information Systems in Mitigating Financial Report Manipulation Murdifin Azhar
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i2.480

Abstract

According to the report from the Association of Certified Fraud Examiners (ACFE) (2022), fraud occurred globally between January 2020 and September 2021, with a total of 2,110 reported cases resulting in losses exceeding $3.6 billion—approximately $1,783,000 per case—and involving 133 countries. The role of forensic accounting and internal control based on Accounting Information Systems (AIS) is essential in preventing financial statement manipulation. This study employs a qualitative research method with a descriptive approach to analyze the role of AIS-based internal control and forensic accounting in detecting financial statement manipulation. The results of the study indicate that forensic accounting plays a significant role in uncovering financial statement fraud. Through comprehensive analysis, forensic accounting successfully deconstructed the complex structure of Special Purpose Entities (SPEs) and identified suspicious transaction patterns, including the transfer of debt and losses to other entities. Furthermore, the findings also reveal that by integrating internal control with AIS, companies are able not only to detect irregularities in financial data but also to trace audit trails and prevent unauthorized transactions or data manipulation. Future research is expected to further identify the specific factors within forensic accounting and internal control that contribute to the detection of financial statement manipulation.
KLASIFIKASI PENYAKIT JANTUNG MENGGUNAKAN PENDEKATAN HYBRID INFORMATION GAIN dan BACKPROPAGATION NEURAL NETWORK (BPNN) Wahyudi, Azis; Nugroho, Haryo; Nur Seha, Harinto; Yulida, Rina
Jurnal Permata Indonesia Vol 16 No 1 (2025): Volume 16, Nomor 1, Mei 2025
Publisher : Politeknik Kesehatan Permata Indonesia Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59737/jpi.v17i1.347

Abstract

Heart disease is the leading cause of death worldwide. To detect the risk of heart disease early, an accurate and efficient classification method is needed. This study proposes a hybrid approach by combining Information Gain (IG) feature selection and the Backpropagation Neural Network (BPNN) classification algorithm. The dataset used is the Heart Disease Dataset from the UCI Repository, consisting of 303 patient records. Eight top features were selected using Information Gain. The BPNN model was trained using parameters hidden_layer_sizes=(16, 8), activation='relu', and learning_rate_init=0.01. A hidden layer with 16 and 8 neurons enables the network to learn complex patterns in the data. The ReLU (Rectified Linear Unit) activation function is used to speed up training convergence and avoid the vanishing gradient problem. The learning_rate_init=0.01 parameter controls the speed of weight updates during the learning process, affecting the model's stability and convergence. The evaluation results show that the model achieves 79.12% accuracy, 84.44% precision, 76.00% recall, 80.00% F1-Score, and 85.95% AUC. The 5-Fold Cross Validation yielded an average accuracy of 82.15%. These results indicate that the IG + BPNN hybrid approach provides good and stable classification performance in detecting heart disease. Keywords: Heart Disease, Information Gain, Backpropagation Neural Network, Classification, Data Mining
Integrating Hospital Information Systems and National Health Insurance: Impact on Employee Performance and Service Quality Nining Handayani; M. Yani Syafei; Umi Narimawati
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3679

Abstract

Indonesia’s healthcare system is undergoing a digital transformation through the integration of the Hospital Management Information System and the national health insurance platform. These systems aim to enhance operational efficiency and healthcare access but face challenges in specialized settings like military dental hospitals. This study examines the impact of integrating these systems on employee performance and service quality at the Dental and Oral Hospital of the Indonesian Navy R.E. Martadinata in Jakarta. Using a qualitative case study approach, data were gathered through literature reviews and institutional observations to identify operational and systemic barriers. The findings highlight issues such as limited digital literacy among staff, inconsistent system use, and administrative delays that hinder optimal service delivery and efficiency. These challenges are intensified by the unique operational context of military hospitals. The study concludes that improving the integration of these systems requires targeted staff training, robust digital infrastructure, and cohesive policy support to align technology with institutional needs and patient-centered care priorities, ultimately enhancing service quality and employee performance in specialized healthcare settings.
The Role of Job Satisfaction as a Mediator on the Implementation of Human Resource Information System (HRIS) On Employee Performance at PT. Hardo Soloplast Sari, Ella Ayu Puspita; Waskito, Jati
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 1 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i1.364

Abstract

This study investigates the influence of Human Resource Information Systems (HRIS) on employee performance with job satisfaction as a mediating variable at PT. Hardo Soloplast, within the broader context of digital transformation in HR management. Utilizing a quantitative approach and Partial Least Squares-Structural Equation Modeling (PLS-SEM) via SmartPLS 4, the research collected data from 64 randomly selected employees. Results indicate that HRIS significantly enhances both job satisfaction and employee performance, with job satisfaction partially mediating this relationship. While the study confirms the positive impact of HRIS, it treats HRIS as a singular construct without detailing how specific functionalities such as self-service portals, performance tracking, or automated workflows affect satisfaction and performance outcomes. Moreover, the reliance on simple random sampling within a single company limits the generalizability of findings, suggesting that future research should include multi-company comparisons or more diverse sampling strategies. The literature review could be enriched by addressing conflicting evidence and exploring conditions under which HRIS might yield negative effects, such as user resistance or inadequate training. This would provide a more comprehensive and critical understanding of HRIS implementation and its varied outcomes across organizational contexts.
The Influence of Understanding E-Commerce, Accounting Information Systems, and Business Capital on Decision Making in Entrepreneurship Salviano, Feby Angelica; Yanthi, Merlyana Dwinda
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 1 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i1.405

Abstract

This study was conducted to examine the influence of e-commerce understanding, AIS, and venture capital on entrepreneurial decision-making. This study was conducted at Surabaya State University. The data collection method used a questionnaire distributed to accounting students. The population in this study was accounting students who had taken or completed the Accounting Information Systems and Entrepreneurship courses or entrepreneurial practices. The data used in this study were primary data obtained from distributing questionnaires to 177 respondents using purposive sampling techniques. Data analysis used multiple regression analysis. The results of this study stated that e-commerce understanding had a positive effect on entrepreneurial decision-making, Accounting Information Systems had a positive effect on entrepreneurial decision-making, and venture capital had a positive effect on entrepreneurial decision-making. Simultaneous testing also indicated that e-commerce understanding, Accounting Information Systems, and venture capital had a significant positive effect, accounting for 51% of the influence of the independent variables on the dependent variable.
The Influence of Accounting Information Systems on the Financial Performance of Business Actors in E-Commerce Permatasari, Uut; Yanthi, Merlyana Dwinda
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i2.407

Abstract

This study aims to examine the influence of accounting information systems, measured using proxy measures of perceived usefulness and perceived ease of use, on the financial performance of e-commerce businesses. This topic was chosen due to the issue of diverse understandings of business actors regarding accounting information systems in e-commerce, which are considered to influence the effectiveness of financial performance. The method used is a quantitative approach with a survey technique through questionnaires distributed to business actors. Data analysis used multiple linear regression with the SPSS program. The results of the study indicate that accounting information system variables, measured using proxy measures of perceived usefulness and perceived ease of use, have a positive effect on the financial performance of e-commerce businesses.
An Analysis of Forensic Accounting and Internal Controls Through Accounting Information Systems in Mitigating Financial Report Manipulation Murdifin Azhar
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i2.480

Abstract

According to the report from the Association of Certified Fraud Examiners (ACFE) (2022), fraud occurred globally between January 2020 and September 2021, with a total of 2,110 reported cases resulting in losses exceeding $3.6 billion—approximately $1,783,000 per case—and involving 133 countries. The role of forensic accounting and internal control based on Accounting Information Systems (AIS) is essential in preventing financial statement manipulation. This study employs a qualitative research method with a descriptive approach to analyze the role of AIS-based internal control and forensic accounting in detecting financial statement manipulation. The results of the study indicate that forensic accounting plays a significant role in uncovering financial statement fraud. Through comprehensive analysis, forensic accounting successfully deconstructed the complex structure of Special Purpose Entities (SPEs) and identified suspicious transaction patterns, including the transfer of debt and losses to other entities. Furthermore, the findings also reveal that by integrating internal control with AIS, companies are able not only to detect irregularities in financial data but also to trace audit trails and prevent unauthorized transactions or data manipulation. Future research is expected to further identify the specific factors within forensic accounting and internal control that contribute to the detection of financial statement manipulation.

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