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Analysis of the Application of Information Technology to Improve the Quality of Public Services Novia Angelita Margaretha Silitonga; Naya Syaqila Aqla
International Journal of Social Science and Humanity Vol. 3 No. 2 (2026): June: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i2.641

Abstract

This study aims to analyze the implementation of information technology in improving the quality of public services. The research method used is library research by collecting and analyzing various scientific sources, such as journals, books, research articles, and government documents related to information technology and public services. The results show that the implementation of information technology through online service systems, official websites, and administrative information systems is able to improve the effectiveness, efficiency, transparency, and accessibility of public services. Information technology also helps accelerate administrative processes, reduce data management errors, increase employee productivity, and strengthen communication between the government and the community. In addition, the implementation of information technology supports the realization of e-government and good governance through increased accountability and information transparency. However, the implementation of information technology still faces several challenges, such as limited human resources, inadequate technological infrastructure, unstable internet connections, and the low ability of some communities to use digital services. Therefore, it is necessary to improve employee competencies, develop technological infrastructure, and conduct public socialization to optimize the implementation of information technology in public services. Overall, information technology has proven to be a strategic solution in creating modern, effective, efficient, transparent, and community-oriented public services.
Linking Service Quality and Information Quality to Customer Loyalty: Evidence from B2B in Logistics Services Samawea, Willyanoes; Setiyaningrum, Ari
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol. 21 No. 1 (2026): June 2026 (Inpress)
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.21.1.1-15

Abstract

This study explores the influence of service quality and information quality on customer loyalty of B2B customers in logistics service company, with customer satisfaction and trust acting as mediating variables. A quantitative method was applied by collecting data from 278 business customers through structured questionnaires, which were analyzed using SEM-PLS. The findings reveal that service quality and information quality have both direct and trust-mediated effects on customer loyalty. Meanwhile, customer satisfaction does not mediate the influence of service quality or information quality on customer loyalty. These findings emphasize that improving service performance and ensuring reliable information are essential for sustaining long-term loyalty in business-to-business relationships.
Evaluasi Penerapan Human Resource Information System (HRIS) dalam Mengurangi Kesenjangan Pengelolaan SDM: Studi Literatur Loventa Zulvania Abellia; Ashiva Asyura Salma; Dwi Batrisya Cahaya Ningrum; Rafika Meilia Sari
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 1 (2026): JANUARI -JUNI
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/w8w2c934

Abstract

Human Resource Information System (HRIS) telah menjadi komponen penting dalam pengelolaan organisasi modern di era digital. Fokus utama dari penggunaan HRIS adalah untuk meningkatkan proses pengelolaan sumber daya manusia (SDM) dan mengurangi kesenjangan antara perusahaan besar dengan UMKM. HRIS memfasilitasi pengumpulan, pengolahan, dan penyajian informasi karyawan yang relevan secara cepat dan akurat kepada para pengambil keputusan. Dengan demikian, manajer organisasi dapat menggunakan data yang tersedia untuk menganalisis kinerja, merencanakan kebutuhan tenaga kerja, mengendalikan operasi harian, dan memonitor pencapaian tujuan strategis. Implementasi HRIS tidak hanya memperbaiki efisiensi administrasi tetapi juga memungkinkan evaluasi yang lebih efektif terhadap produktivitas kerja. Selain itu, HRIS memainkan peran kunci dalam membangun dasar informasi yang solid untuk pengawasan kinerja, mendukung upaya transparansi, serta meningkatkan profesionalisme dalam organisasi. Dengan demikian, penggunaan HRIS tidak hanya memperkuat kapasitas pengambilan keputusan tetapi juga mendukung pemerataan kualitas pengelolaan SDM bagi seluruh skala usaha dalam menghadapi transformasi digital.
Governance Analysis of An Electronic-Based Integrated Secretariat Information Management System in Election Supervision Aldrin A. Christian; Jetty E. H. Mokat; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 3 (2026): June 2026
Publisher : JR Education

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This article analyzes the governance of an electronic-based integrated secretariat information management system, known as SIMASTER, in supporting election supervision functions at a provincial election supervisory institution. The study is grounded in the transformation of public administration toward digital governance, where information systems are expected to strengthen efficiency, transparency, accountability, and data-based decision making. A qualitative descriptive approach was used through interviews, observation, and documentation. The analysis focuses on three issues: governance of SIMASTER in supporting the supervisory function, the role of SIMASTER in carrying out election supervisory duties under Law Number 7 of 2017, and the function of SIMASTER in managing election supervision data. The findings show that SIMASTER contributes to faster reporting of alleged violations, better coordination between provincial and local supervisory structures, more systematic documentation, and more transparent monitoring of case progress. However, the system has not yet reached optimal institutional maturity because of uneven technological infrastructure, limited digital literacy among field supervisors, insufficient public outreach, and the need for stronger regulatory and strategic institutionalization. The study argues that the effectiveness of digital election supervision is not determined only by the availability of an application, but also by governance mechanisms, human resource readiness, data validity, interoperability, and public trust. The article recommends strengthening formal governance arrangements, integrating SIMASTER with other electoral systems, improving digital infrastructure in remote areas, providing continuous training, and expanding public communication so that digital election supervision becomes more inclusive, accountable, and sustainable.
Application of Statistical Analysis in Information Systems to Support Data-Driven Decision Making: A Literature Study Ade Putra Syawaludin; Arif Setiabudi; Purwadi Purwadi
MASALIQ Vol 6 No 4 (2026): JULI
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/masaliq.v6i4.10552

Abstract

Although information systems are increasingly used to support organizational decision processes, understanding of how statistical analysis is applied within these systems and how it contributes to decision quality remains limited. This study aims to examine the application of statistical analysis in information systems to support data-driven decision making. Using a literature review approach, this study analyzes relevant scientific articles on statistical analysis, information systems, business intelligence, decision support systems, and data-driven decision making. The findings indicate that statistical analysis plays a central role in transforming data into meaningful information through descriptive analysis, correlation, regression, prediction, classification, and data visualization. Its integration into information systems enables organizations to understand actual conditions, identify patterns, estimate trends, and formulate more objective decision recommendations. This study concludes that the integration of statistical analysis in information systems can improve evidence-based, measurable, and organizationally relevant decision making. The study contributes to the literature by clarifying the analytical role of statistical methods in information systems and provides practical implications for organizations seeking to strengthen decision quality through data-driven approaches.
Social Media Sentiment Analysis of Instagram Use by Early Childhood Education Information System Development Based on Naïve Bayes Yuma Akbar; Sugiyono Sugiyono; Dedi Gunawan; Salsabila Putri Wibowo
International Journal of Information Engineering and Science Vol. 3 No. 1 (2026): February : International Journal of Information Engineering and Science
Publisher : Asosiasi Riset Teknik Elektro dan Infomatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijies.v2i1.341

Abstract

This study employs the Naïve Bayes method to analyze social media sentiment regarding the use of Instagram by early childhood users. The primary objective of this research is to understand public perceptions of the positive and negative impacts of Instagram usage among young children, particularly in relation to their social, psychological, and digital behavioral development. Sentiment analysis is carried out using data from various social media platforms, which are then classified into positive, negative, and neutral opinions. The classification results form the basis for developing an integrated educational information system designed to provide guidance for parents, educators, and children in using Instagram safely, healthily, and responsibly. The system also emphasizes the importance of age-appropriate content education, privacy settings, and strategies to minimize the risks of exposure to inappropriate content and the negative effects of excessive usage. This research is expected to support the creation of a more positive, safe, and beneficial digital environment for early childhood users while also serving as a reference in formulating effective policies in the social media era.
Needs Analysis of an Integrated Android-Based Academic Information System in Higher Education Kaprawi Rahman; Arismunandar; Nurhikmah H; Abdul Hakim
Journal of Science and Education (JSE) Vol. 6 No. 1 (2025): Journal of Science and Education (JSE)
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/jse.v6i1.667

Abstract

This study aims to analyze the needs for an integrated academic information system based on Android and web technology at the Master of Educational Technology Program, Graduate School of Universitas Negeri Makassar. The research employed a descriptive qualitative method, involving 30 students, 5 lecturers, and 2 administrative staff as purposive participants. Data were collected through observation, semi-structured interviews, questionnaires, and document analysis. Findings revealed that the current academic system is still static, unresponsive, and lacks interactivity, resulting in limited accessibility and inefficient communication. More than 85% of students expressed the need for a mobile-friendly platform that supports academic service tracking, notifications, schedule access, and grade viewing. In addition, lecturers highlighted the importance of features such as uploading learning materials and evaluation results through the system. Based on triangulated data, users require a system with real-time notifications, personal dashboards, online academic forms, and Android-web integration. This aligns with recent international studies emphasizing the role of mobile academic systems in increasing engagement, transparency, and operational efficiency. The research recommends the immediate development of an Android-based academic information system using a user-centered design approach to ensure system relevance and usability. The results of this study can serve as a reference for institutions aiming to implement digital transformation in higher education academic services.
Analysis of the Implementation of a Health Service Quality Monitoring Information System in Improving the Quality of Hospital Services Esar Alkautsar; Eri Saputra; Rahmadi M. Ali
Sisfo: Jurnal Ilmiah Sistem Informasi Vol. 10 No. 1 (2026): Sisfo: Jurnal Ilmiah Sistem Informasi, Mei 2026
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Improving the quality of healthcare services is a top priority in hospital management. Utilizing information technology through a Healthcare Quality Monitoring Information System (HSMS) is a strategy that can be used to support the ongoing monitoring and evaluation of healthcare quality. This system enables more systematic, rapid, and accurate management of healthcare data, enabling the resulting information to be used as a basis for managerial decision-making. This study aims to examine the implementation of a Healthcare Quality Monitoring Information System and its impact on improving the quality of healthcare services in hospitals. The method used is a qualitative descriptive approach, with data collection through field observations, interviews with relevant parties, and analysis of supporting documents. The study focused on the effectiveness of the system, the quality of the information generated, ease of operation, and its contribution to improving healthcare performance. The results indicate that the use of a HSMS provides benefits in accelerating the process of monitoring quality indicators, facilitating the identification of service problems, and increasing the accuracy of decision-making based on available data. In addition, the system also supports efforts to increase patient satisfaction through more measurable service improvements oriented to user needs. However, several factors remain challenges in implementation, such as limited human resource capabilities, the need to improve user competency, and obstacles to data integration between departments within the hospital.
Financial Information Transparency and Data Security on Building User Trust in Peer-to-Peer Lending Platforms in Indonesia Meiske Wenno; Muhamad Ammar Muhtadi; Rully Fildansyah
West Science Interdisciplinary Studies Vol. 4 No. 05 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i05.2878

Abstract

This study examines the influence of financial transparency and data security on user trust in peer-to-peer (P2P) lending platforms in Indonesia. The rapid growth of fintech services has increased public adoption of digital lending platforms; however, concerns regarding transparency and cybersecurity remain significant challenges affecting consumer confidence. This research employed a quantitative approach using a survey method involving 250 respondents who had experience using P2P lending platforms in Indonesia. Data were collected through structured questionnaires using a five-point Likert scale and analyzed using SPSS version 25. The results indicate that financial transparency has a positive and significant effect on user trust, demonstrating that clear and accessible financial information enhances perceptions of platform reliability and accountability. Data security was also found to positively and significantly influence user trust, indicating that strong protection of personal and financial information increases confidence in digital transactions. Simultaneously, financial transparency and data security significantly influence user trust in P2P lending services. The findings suggest that fintech companies should strengthen transparent financial communication and cybersecurity systems to maintain public trust and support the sustainable development of digital financial services in Indonesia.
Student Stress Level Prediction Based on DASS-42 Questionnaire Using XGBoost Algorithm: A Case Study of Undergraduate Information Technology Education Students Reinanda, Moch Zoel; Wijoyo, Satrio Hadi; Wicaksono, Satrio Agung
Journal of Information Technology and Computer Science Vol. 11 No. 1: April 2026
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jitecs.111831

Abstract

Stress among university students negatively impacts their academic progress and mental health. Early detection is crucial for targeted intervention. This research designs and evaluates a machine learning model using the XGBoost algorithm to predict stress among undergraduate students of Information Technology Education at Universitas Brawijaya. Utilizing the CRISP-DM methodology, the study processes data from the DASS-42 questionnaire and academic records. The workflow included data pre-processing to handle missing values and class imbalance, followed by model training and evaluation. Six scenarios tested prediction targets (five-level multi-class and binary ‘Normal’ or ‘Stress’), data handling, and hyperparameter tuning. Results indicate that the binary classification model was significantly superior. The best model, utilizing original data and default parameters, achieved an accuracy of 97.87%. Evaluation proved its reliability, achieving 100% recall for the ‘Stress’ class, ensuring no at-risk cases were missed (0 False Negatives). Feature importance analysis identified Mother’s Education as the dominant predictor. The research output includes a functional dashboard prototype equipped with LIME interpretation for individual case analysis.

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