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Shinta Silviana
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Matra Pembaruan: Jurnal Inovasi Kebijakan
Published by Badan Penelitian dan Pengembangan Kementerian Dalam Negeri
ISSN : BadanPen     EISSN : 25495283     DOI : https://doi.org/10.21787
Core Subject : Humanities, Science, Social,
Humanities Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences
Matra Pembaruan (MP) adalah jurnal akses terbuka yang menerbitkan penelitian yang berfokus pada inovasi kebijakan pemerintah.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 121 Documents
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Efektivitas Implementasi Inovasi Identitas Kependudukan Digital (IKD) pada Layanan KTP-el di Dinas Kependudukan dan Pencatatan Sipil Kota Tasikmalaya Rahma Fauziah; Ishak Kusnandar; Iis Miati
Matra Pembaruan: Jurnal Inovasi Kebijakan Vol 10 No 1 (2026)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/mp.10.1.2026.15-28

Abstract

Innovation through the Digital Population Identity (IKD) application is a form of digitization of population administration services that aims to improve the effectiveness, efficiency, quality of public services and become a solution to problems in the Electronic Identity Card (KTP-el) service. The low level of IKD activation in Tasikmalaya City shows that innovation has not been effective and needs to be studied more deeply. Previous research has not examined the factors that cause innovation to be ineffective especially the level of public trust in digital security. This study aims to analyze the effectiveness of IKD innovations at the Tasikmalaya City Population and Civil Registration Office. The research method uses descriptive qualitative with data collection techniques through observation, in depth interviews and documentation. The research informants were selected purposively consisting of service providers and the IKD user community. The research was analyzed using the characteristics of public sector innovation and showed that some dimensions were not optimal, especially in the aspects of relative advantage, trustworthiness and compatibility. The results of the study show that the effectiveness of IKD innovation is influenced by limited socialization, activation procedures that are not fully digital, low public trust in digital data security, limited authority and budget support at the regional level. These findings indicate that the effectiveness of public sector innovation is not only determined by the characteristics of innovation, but also by institutional factors and public trust in the implementation process. This study recommends optimizing socialization, increasing public trust and strengthening coordination between agencies as well as developing studies in more diverse contexts for future research.

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