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Jurnal Studi Manajemen Organisasi
Published by Universitas Diponegoro
ISSN : 16938283     EISSN : 28284534     DOI : https://doi.org/10.14710/jsmo.v18i2
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Studi Manajemen Organisasi merupakan peer-reviewed academic journal yang terbit mulai 2007 yang di publikasikan Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro. Jurnal Studi Manajemen Organisasi menerbitkan artikel konseptual dan empiris di bidang manajemen. JSMO fokus mengenai teori organisasi dan perilaku, manajemen strategis, manajemen sumber daya manusia, dan perbandingan lintas-budaya efektivitas organisasi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 196 Documents
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PENGUKURAN TINGKAT KEPUASAN KONSUMEN JASA PENERBANGAN (STUDI KASUS PADA JASA PENERBANGAN GARUDA INDONESIA SEMARANG - JAKARTA) Estie Kusuma Wardhani; Ibnu Widiyanto
JURNAL STUDI MANAJEMEN ORGANISASI Vol 3, No 1 (2006)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (606.303 KB) | DOI: 10.14710/jsmo.v3i1.4181

Abstract

ABSTRAK Ditengah persaingan antar maskapai penerbangan, Garuda Indonesia sebagai perusahaan penerbangan terlama di Indonesia masih stabil dalam  memberikan pelayanan jasa angkutan udara yang berkualitas dan berorientasi pada kepuasan jasa, terutama melalui sisi peforma pelayanannya. Penelitian ini  bertujuan untuk mengetahui dan menganalisis sampai sejauh mana kesesuaian antara tingkat kepentingan atribut - atribut kualitas pelayanan (service quality) menurut konsumen jasa penerbangan Garuda Indonesia dengan kinerja yang telah dilakukan oleh PT. Garuda Indonesia. Kinerja yang dianggap baik berarti memuaskan. Analisis data yang digunakan adalah Importance and Performance Analysis (IPA). Data diperoleh melalui survei kepada 100 konsumen jasa penerbangan Garuda Indonesia rute Semarang – Jakarta dengan alat bantu kuesioner dengan teknik accidental sampling. Hasil penelitian ini terbagi atas empat bagian : kuadran I menjadi prioritas utama Garuda Indonesia dan harus dilaksanakan sesuai dengan harapan konsumen, karena konsumen belum puas dengan kinerja Garuda Indonesia, yaitu : pesawat memiliki peralatan yang menggunakan teknologi mutakhir, memberitahukan jadwal penerbangan akan dilakukan, karyawan memberikan rasa aman dalam memberikan pelayanan kepada penumpang, karyawan siap setiap saat untuk melayani penumpang, karyawan mampu memberikan kepercayaan kepada penumpang, karyawan memahami dan memperhatikan  kepentingan penumpang, karyawan sabar dan penuh pengertian dalam menangani penumpang, karyawan memberikan tempat yang nyaman, aman dan representatif. Kuadran II memiliki atribut-atribut yang perlu dipertahankan pelaksanaannya oleh Garuda Indonesia ,karena sudah sesuai dengan harapan konsumen, yaitu : karyawan memberikan sambutan yang baik kepada penumpang, waktu pelayanannya sesuai dengan jadwal yang diinformasikan kepada penumpang, pelayanan yang diberikan dapat dipercaya, menyimpan data yang akurat dan benar, karyawan selalu bersikap ramah kepada penumpang, karyawan memiliki pengetahuan yang cukup, karyawan tanggap terhadap kepentingan penumpang. Kuadran III berarti atribut – atribut dinilai kurang penting oleh konsumen namun konsumen cukup puas dengan kinerja Garuda Indonesia, dan peningkatannya perlu dipertimbangkan, yaitu : karyawan yang bersikap simpatik dalam menghadapi penumpang yang bermasalah, memberikan layanan yang cepat dan nyaman, karyawan mau membantu masalah yang dihadapi  penumpang, karyawan siap merespon permintaan penumpang. Kuadran IV berarti atribut-atribut yang pelaksanannya dilakukan dengan sangat baik oleh Garuda Indonesia, namun dinilai kurang penting oleh konsumen, sehingga terkesan belebihan, yaitu : karyawan yang profesional, berpenampilan rapi dan menarik, pesawat memiliki fasilitas yang menarik, penumpang merasa aman selama menggunakan jasa penerbangan. Berdasarkan dari hasil analisis yang dilakukan, agar kepuasan konsumen jasa penerbangan Garuda Indonesia perlu dijaga. Hal ini harus dilakukan Garuda Indonesia untuk meningkatkan daya beli konsumen, memperluas pangsa pasar, dan mempertahankan konsumen untuk tidak beralih pada maskapai penerbangan lain. Kata Kunci : kepuasan konsumen; atribut; kinerja
IMPLEMENTASI OUTSOURCING STRATEGY PADA INDUSTRI ROKOK SIGARET KRETEK MESIN Idris Idris
JURNAL STUDI MANAJEMEN ORGANISASI Vol 10, No 1 (2013)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (546.956 KB) | DOI: 10.14710/jsmo.v10i1.5576

Abstract

Many concepts and methods of efficiency have been developed recently. Ones is outsourcing strategy. It gives strategic benefit, however outsourcing have strategic risk. To be survive in global competition, Ciggarete Industry must make its production efficiently by outsourcing. Its uses the strategy to keep its machine and equipment. This research uses qualitative approach and case study Ciggarete Industry. By analyzing value chain at first, the research continue to identifying internal and external factor and making outsourcing decision. There are three type of outsourcing sequentially which can be used to make decision i.e. : (1) Strategic Vulnerability and Control Consideration Model, (2) Make or Buy Cost Analysis, and (3) Strategic Sourcing Model. Keywords :Outsourcing
Analisis Perbandingan Efisiensi Bank Umum Syariah (BUS) dan Unit Usaha Syariah (UUS) dengan Metode Stochastic Frontier Analysis (SFA) Periode 2010-2014 Hesti Kustanti; Astiwi Indriani
JURNAL STUDI MANAJEMEN ORGANISASI Vol 13, No 2 (2016)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (169.226 KB) | DOI: 10.14710/jsmo.v13i2.13405

Abstract

Efficiency is a parameter to measure the performance of a company or banking. This studywas conducted to analyze the efficiency of Islamic banking in Indonesia is made up ofSharia Commercial Banks (BUS) and Sharia Business Unit (UUS) using SFA (StochasticFrontier Analysis).The population of this research are 12 Sharia Commercial Banks and 22 Sharia BusinessUnit. Of the population, elected 10 Islamic Banks and 5 Sharia Business Unit withpurposive sampling. Input variables used in this study is the operational cost, total assetsand labor costs. While the output variable used is total financing. This study usesStochastic Frontier Analysis (SFA) with the production function and the intermediationapproach. SFA measurement results in the form of a score of 0-1, when getting close to 1,the more efficient the bank anyway. Independent sample t-test was used in this study tomeasure differences in the level of efficiency of each bank group.The results showed that in 2010-2014, Islamic banking has increased the efficiency of eachperiod. The average value of efficiency there is a 0.43994 Sharia Commercial Banks andSharia Business Unit amounted to 0.47654, so that it can be concluded that the UUSsuperior BUS. The results of hypothesis testing panel, that the total assets of a significantand positive effect on total financing, operating costs are not significant and positive effecton total financing, and labor costs are not significant and negative effect on totalfinancing. The test results on the independent sample t-test showed that there is nosignificant difference between the level of efficiency BUS and UUS.
Analisis Pengaruh Label Ramah Lingkungan Terhadap Keputusan Pembelian Produk Ramah Lingkungan Robetmi Jumpakita Pinem; Nurul Imani Kurniawati; Riandhita Eri Werdani Werdani
JURNAL STUDI MANAJEMEN ORGANISASI Vol 15, No 2 (2018)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (136.435 KB) | DOI: 10.14710/jsmo.v15i2.21278

Abstract

Concern for the environment is a must for everyone because the issue of environmental damage is what we have often heard from various media, even from the community or mouth to mouth, how important it is for everyone to pay attention to environmental sustainability. very important information to educate consumers about being environmentally friendly. Through eco-friendly labels listed on a product indirectly it will increase public knowledge about products that are environmentally friendly. This study is a descriptive study that aims to provide an overview or explanation of the conditions or situations of the variables studied in the community. Respondents in this study were 50 students. Primary data collection is done through the distribution of questionnaires to respondents and secondary data through literature studies in the form of books, magazines and reports of research results that have been done before. Data was tested using simple linear regression method statistics with the help of SPSS version 20 software.It can be concluded that eco-friendly labels are very important as a valid sign from the government of environmentally friendly products. About 98% of eco-friendly labels can influence purchasing decisions on environmentally friendly products, only 2% outside the variables studied affect purchasing decisions for environmentally friendly products.
STRATEGI MEMBANGUN KUALITAS PELAYANAN PERBANKAN UNTUK MENCIPTAKAN KEPUASAN NASABAH BERORIENTASI LOYALITAS PADA BRI CABANG BLORA DAN UNIT ONLINE-NYA R. Agustinus Anggoro Pribadi; Syuhada Sufian; J. Sugiarto PH
JURNAL STUDI MANAJEMEN ORGANISASI Vol 4, No 2 (2007)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (520.864 KB) | DOI: 10.14710/jsmo.v4i2.4248

Abstract

ABSTRAKSI Kualitas pelayanan merupakan salah satu faktor penting bagi keberhasilan bank sebagai perusahaan jasa saat ini. Karena dewasa ini masalah kepuasan dan loyalitas nasabah melalui kualitas pelayanan terbaik telah menjadi komitmen bagi perbankan dalam menjalankan roda bisnisnya. Tujuan dari penelitian adalah mencari jawaban atas masalah yang diajukan dalam penelitian ini, dimana menurut riset MRI diambil kesimpulan bahwa BRI masih menghadapi masalah dari seluruh aspek layanan, baik Sumber Daya Manusia, proses produk dan aspek fisik sehingga memerlukan penanganan yang serius dari segenap aspek manajemen di dalam BRI. Dengan menguji pengaruh Aspek fisik dalam kualitas pelayanan terhadap kepuasan nasabah, pengaruh intangible asset dalam kualitas pelayanan terhadap kepuasan nasabah dan pengaruh kepuasan nasabah terhadap loyalitas nasabah. Sampel dalam penelitian ini adalah nasabah dari BRI Cabang Blora beserta Unit online-nya, sejumlah 120 responden melalui kuesioner. Alat analisis yang digunakan adalah Structural Equation Modeling (SEM) yang dijalankan dengan perangkat AMOS 4.01, yang bertujuan untuk menganalisis data. Hasil analisis menunjukkan bahwa aspek fisik dalam kualitas pelayanan berpengaruh terhadap kepuasan nasabah ; intangible asset dalam kualitas pelayanan berpengaruh terhadap kepuasan nasabah dan kepuasan nasabah berpengaruh terhadap loyalitas nasabah. Temuan empiris tersebut mengindikasikan bahwa aspek fisik berpengaruh secara signifikan terhadap kepuasan nasabah dengan loading factor sebesar 0.22 ; intangible asset berpengaruh secara signifikan terhadap kepuasan nasabah dengan loading factor sebesar 0.37 dan kepuasan nasabah berpengaruh secara signifikan terhadap loyalitas nasabah dengan loading factor sebesar 0.58. Kata kunci : Aspek fisik; Intangible asset; Kepuasan nasabah dan Loyalitas nasabah
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI YIELD OBLIGASI KONVENSIONAL DI INDONESIA (Studi Kasus Pada Perusahaan Listed di BEI) Tiyas Ardian Saputra; Prasetiono Prasetiono
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2270.25 KB) | DOI: 10.14710/jsmo.v11i1.13163

Abstract

Basically the value of inflation affect bond’s yield. When inflation was increase , so thatbond’s yield will increase as well. However, in 2010 increase of inflation were followedby decrease of bond’s yield. In 2011, when BI rate was increase, also was followed bydecrease of bond’s yield. The aims of this study are to analyze the effect of BI rate,inflation, GDP and bond rating to bond yield.The research use purposive sampling method. Purposive sampling method is a samplingmethod that is based on certain criteria. Sample in this study are 17 samples from 2008to 2011 period. Data for this study can be obtained from Bond Book that are published inIndonesia Stock Exchange (IDX) website. Data analysis use multiple linear regressionwith SPSS 18 software.Based on data analysis can be concluded that BI rate variable have a positive andsignificant impact on bond yield. Inflation variable have a positive and significantimpact on bond yield. GDP variable have a negative and significant impact onbond yield. Bond rating have a negative and significant impact on bond yield.Then, this study also shows BI rate, inflation, GDP and bond rating have significanteffect together on bond yield.Keywords: Bond Yield, BI rate, Inflation, GDP, Bond Rating
ANALISIS PENGARUH WORK ENGAGEMENT SEBAGAI MEDIATOR ANTARA KEPEMIMPINAN TRANSFORMASIONAL DAN CHALLENGE STRESSORS DENGAN TURNOVER INTENTION PADA KARYAWAN TETAP DI LEMBAGA PENDIDIKAN INDONESIA AMERIKA Tony Hartono; Yangki Hartijasti
JURNAL STUDI MANAJEMEN ORGANISASI Vol 14, No 1 (2017)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (487.936 KB) | DOI: 10.14710/jsmo.v14i1.19992

Abstract

The study aims to examine the effect of work engagement as a mediator on transformational leadership and challenge stressors with turnover intention. The study was conducted on 79 permanent employees working in all branch offices in one of the non formal education institutions spread in Jakarta, West Java, Central Java and East Java. The results showed that work engagement has influence as a mediator between transformational leadership and challenge stressors to turnover intention. The results also show that work engagement has the most significant role to increase the influence of transformational leadership on turnover intention because it has the greatest total effect value.
ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI LAYANAN TELLER (Studi Kasus pada Bank X di Kota Semarang) Petrus Lajor Ginting; Edy Rahardja
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2265.187 KB) | DOI: 10.14710/jsmo.v11i1.13162

Abstract

In terms of providing services to customers in the bank, the phenomenon of Queuing isinevitable and often encountered. Where is clearly visible that the number of customerswaiting to be served. the length of the queue make customers feel uncomfortable, becauseit considers the time they wasted their time waiting in line before being served. Effort thathas been done is to develop technology that can provide satisfaction to customers and feltstill not deliver maximum results. One way to reduce the queues are so long is to how tochange an existing queue system.This research uses as much of the sample which is 1349 Bank X at the teller. Thisresearch uses the pattern of arrival poisson and exponential service pattern.The results of this research show the value of Asymp. Sig > real level. Therefore, it canbe concluded that the Bank X pattern of arrival Poisson and service Eksponential pattern.Then the Bank X has been in accordance with the model queue that is used in general. Itis appropriate in the earlier mentioned that the research queueing models is the patternof arrival of Poisson and service Eksponential pattern.Keywords: queue, poisson, exponential
KETERKAITAN KETERBUKAAN KOMUNIKASI, PENGHARGAAN DARI PIMPINAN, DAN PARTISIPASI PEGAWAI TERHADAP KINERJA PEGAWAI Dede Aisyah
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.757 KB) | DOI: 10.14710/jsmo.v12i1.13421

Abstract

This research was conducted at the Department of Revenue Office South Lampungregency from November to December 2002 order to determine the canonical correlationbetween: (1) Implementation of human relations on morale and performance ofemployees and (2) further to determine the correlation between the three sub-variables ofhuman relations: (a) communication openly, (b) award the leadership and (c) theparticipation of employees in 3 subvariable activities on employee performance, namely:(i) the discipline of work, (ii) attitude cooperation and (iii) the productivity of employees.Data collection is done using questionnaires to 43 staff these offices. each sub variablepoured into 3 questions with 3 choices of answer ordinal scale. Scoring data is done by:the answers are very in line with expectations given a score of 3, in line with expectations2, and is not suitable with expectations given a score of 1. Correlation analysis used isthe analysis canonical correlation (canonical correlation analysis) using the tool SAS(Statistical Analysis System) Program Version 6:12 with using the likelihood ratio test ona real level = 0.05 and 0.10. Conclusion which can be made from this study are: (1) thereis a real connection between human relations with employee performance and more (2)no real connection Among the sub-variables of human relations that opencommunication, leadership awards and employee participation in the activities of theinstitution labor discipline, but not real terhdap cooperation attitude of employees, andonly appreciation leaders who have real correlation to productivityemployees.Keywords: human relations, open communication, employee performance.
MERGER DAN AKUISISI: ALTERNATIF MENINGKATKAN KESEJAHTERAAN PEMEGANG SAHAM Muhamad Syaichu
JURNAL STUDI MANAJEMEN ORGANISASI Vol 3, No 2 (2006)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (300.786 KB) | DOI: 10.14710/jsmo.v3i2.4189

Abstract

ABSTRAKSI Dampak merger dan akuisisi terhadap kesejahteraan pemegang saham menunjukkan adanya perbedaan hasil. Satu pihak mengakibatkan  kenaikkan kesejahteraan pemegang saham dan disisi lain menurunkan kesejahteraan pemegang saham. Merger dan akuisisi tepat untuk memenuhi kekurangan sumber daya jika sumber daya yang dibutuhkan memiliki nilai stratejik yang tinggi, adanya perbedaan yang kuat dengan sumber daya yang ada, adanya ketidakpastian pasar dan teknologi yang moderat atau rendah. Merger dan akuisisi akan mengahasilkan kesejahteraan pemegang saham dengan diperolehnya abnormal return yang positif bagi perusahaan pengakuisisi maupun  yang diakuisisi, jika kedua perusahaan tersebut memiliki sumber daya yang bernilai stratejik yang terkospesialisasi (cospecialized). Kata Kunci: Merger dan akuisisi; kesejahteraan pemegang saham; dan cospecialized

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