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JURNAL GOVERNANSI

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Published by Universitas Djuanda Bogor

ISSN : 24423971 EISSN : 25497138 DOI : -

Core Subject : Social,

Social Sciences

JURNAL GOVERNANSI (p-ISSN: 2442-3971 dan e-ISSN 2549-7138) adalah jurnal ilmiah yang memuat aspek-aspek Administrasi Publik dalam Konteks Teori dan Praktik. Terbit dua kali dalam satu tahun (April dan Oktober).

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Articles 216 Documents

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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA TENTARA NASIONAL INDONESIA DI KOMANDO DISTRIK MILITER 0618/BS KOTA BANDUNG Farida Nuraeni Yusuf; R. Ira Irawati; Mas Halimah
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

The Indonesian National Army performance in 0618/BS Military District Command of Bandung City is influenced by many factors. The purpose of this research is to find out the most dominant factors influencing the Indonesian National Army performance in 0618/BS Military District Command of Bandung City. The method of this research is the mixed method that the researchers use two methods, namely quantitative and qualitative methods. The techniques of data collection are observation, questionnaires using Likert’s scale, interview, and literature study. In this research, the researchers analyze five factors, namely personal factor, leadership factor, team factor, system factor, and contextual factor. Based on five factors, the results of the analysis indicate that the most dominant factor is the personal factor. It means that the Indonesian National Army is an idealized work and the members of the Indonesian National Army happily conduct the work. Moreover, the second factor that dominantly influences the performance is the leadership factor. It means that the leader mostly influences the Indonesian National Army performance in 0618/BS Military District Command.Keywords: Employee Performance, Performance Factors, TNI.

EVALUASI KEBIJAKAN PERATURAN DAERAH KOTA BOGOR NO 12 TAHUN 2009 TENTANG KAWASAN TANPA ROKOK (STUDI KASUS PELAKSANAAN KAWASAN TANPA ROKOK PADA SEKOLAH MENENGAH ATAS NEGERI DI KOTA BOGOR) Nancy Purnamasari Setiawan; Denny Hernawan; Euis Salbiah
Jurnal Governansi Vol 3 No 1 (2017): Jurnal GOVERNANSI Vol 3 No 1, April 2017
Publisher : LPPM Universitas Djuanda Bogor

The objective of this research is to know the evaluation of Local Regulation of Bogor City Number 12 Year of 2009 about Non-Smoking Area (Case Study of the implementation of Non-Smoking Area in High School around Bogor City).The theory used in this research is policy evaluation theory proposed by William Dunn. According to Dunn to evaluate a policy there are six dimensions that can be used namely effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness.Method used in this research is quantitative method. Data collecting method used in this research are literature study and field study. Meanwhile, population in this study are Headmaster, Head of Administration Office, and Head of OSIS (Student Organization of Intra-School) in High School. The number of sample choosed are 30 respondents based on purposive sampling method.Based on evaluation reveals that the implementation of Local Regulation of Bogor City Number 12 Year of 2009 about Non-Smoking Area yield a score of 3,50, that means “good” in criteria. Reffering to six dimensions of, effectiveness, responsiveness, and appropriateness are “good” in category. On the other hand, efficiency, adequacy, and equity are dimensions with “moderate” in category. Key word : Leadership, Performance, employees

IMPLEMENTASI KEBIJAKAN PENGELOLAAN TATA RUANG WILAYAH KONSERVASI DAN PARIWISATA Arinda Novpika Nerustia; Rita Rahmawati; Denny Hernawan
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

Puncak region Bogor as buffer capital Jakarta was being problem that was not easily resolved by all the competent authorities. Factor of natural damage caused by use of conservation land in an uncontrolled made the field and land space in the area threatens the abrasion of land surrounding hills. Puncak region Bogor was a part of an exclusive area that had room in its utilization. One of them was about the expansion of settlements to get the occupancy requirement level. However, this pattern should be observed not as the freedom to utilize space in the region, but the construction was systematically measured and targeted so as not to alter the pattern of the region of space become corrupted and no longer serves as a buffer area around it.Edward III stated that to measure the success of a policy implementation could be measured through the four basic variables of the communication; sources: disposition or attitude of the executive and bureaucratic structure.Implementation of spatial management policies in the Cisarua district referred to the existing regulations. This research examined two sources of policy implementation in Cisarua district in which Presidential Regulation Number 54, 2008 on National Strategic Planning Region Jakarta, Bogor, Depok, Tangerang, Jakarta, Puncak, Cianjur (Jabodetabekpuncur), and Regulation of Bogor District No. 19 of 2008 Concerning the Spatial Plan Bogor regency 2005-2025. Misuse of land, because its permit was easy from Buildings Licensing Agency, but supervision was not done from the agency concerned. This, which was perceived by the technical implementation in the field, which lack the resources and authority possessed limited.From this research was concluded that the element of implementing the policy and resources were still relatively minimal.

PENINGKATAN KUALITAS PELAYANAN IMB DALAM MENINGKATKAN PENDAPATAN ASLI DAERAH KOTA BOGOR DIWILAYAH KECAMATAN BOGOR TIMUR Lulu Kristina; Rita Rahmawati; Euis Salbiah
Jurnal Governansi Vol 4 No 1 (2018): JURNAL GOVERNANSI Vol 4 No 1, April 2018
Publisher : LPPM Universitas Djuanda Bogor

Increasing public demand is a logical consequence of the increasingly complex needs of the community on various matters, especially on service. On the other hand in line with one of the paradigms of government administration, namely Public Service (public service) government has an obligation to improve the quality of service that aims to the satisfaction of the community (driven customer).The purpose of this research is to analyze the implementation of the service of IMB (Building Permit), especially apparatus or human resources in charge of granting permission in East Bogor Subdistrict and To know the implementation of Building Construction Permit (IMB) in increasing the Original Revenue in Bogor Sub- East. The theory used in this research is by using service quality theory from Sinambela (2010) that is transparent, accountability, conditional, participative, equality of rights, balance of rights and obligation.The method used is descriptive analysis using Qualitative approach. While the data analysis technique used is by using the calculation of Weight Mean Score (WMS) and correlation coefficient rank spearman.Teknik data collection used is the study of literature and field studies. The unit of analysis of this study amounted to 30 Informants. While the sampling technique used is Accidental Sampling technique.The results of the Implementation of the Granting of Building Permit is done by referring to the Decision of the Governor of West Java Province No. 76 of 2000 on the procedure of obtaining IMB, IPB and KMB in the province of West Java and West Java Provincial Regulation No. 7 of 2010 About Building Buildings. Keywords: Quality of Kecamatan service, Building Permit (IMB), and Increased local revenue

ANALISIS KUALITAS PELAYANAN DI PPMKP CIAWI BOGOR THE ANALYSIS OF SERVICE QUALITY AT PPMKP CIAWI BOGOR Muhamad Adi Saputra; Beddy Iriawan Maksudi; Denny Hernawan
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

The research aim is to know service quality at Pusat Pelatihan Manajemen Dan Kepemimpinan Pertanian (PPMKP) Ciawi Bogor, whether has been achieved optimally or not. Research methode used is descriptive method, while literture study, observation, and questionnaire are used as tools to collect data. Based on analysis result reveal that overall score of service quality delivered by PPMKP is classified as “good”, overall score based on employee’s perception is 3,58 (in scale of 5) while based on participant (trainee) overall score is 3,61. It is worth note that detailed score of each dimension of serive quality (tangibles, reliability, responsiveness, assurance, and emphaty) is also quite similar in terms of Weight Mean Score among those respondents (employee and trainee. Based on analysis result, important point to be considered as recommendation to Pusat Pelatihan Manajemen Dan Kepemimpinan Pertanian (PPMKP) Ciawi Bogor are : increasing the competence of employee as well as improving training infrastructure.Keywords: Service quality, competence, dimension of service quality

PENGARUH PELATIHAN DI PUSAT LAYANAN USAHA TERPADU KOPERASI USAHA MIKRO KECIL MENENGAH KABUPATEN CIANJUR Utami Dewi Sartika; R. Akhmad Munjin; Euis Salbiah
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

Training is an effort to improve knowledges, skills and attitudes in improving performance, quality, and productivity. In this case, the government determined a mentoring program, namely Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency, in order to develop the small and medium micro enterprises and cooperatives. One of the Center for Integrated Services in guiding the development of the small and medium micro enterprises and cooperatives is training for the small and medium micro enterprises and cooperatives to improve the human resources. The purpose of this research is to describe the function of training in Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency. The theory of this research stems from Robinson’s theory, including at least four dimensions, namely training, skill, attitude, and benefit. This research uses descriptive method. Respondents of this research consist of 20 participants of training. The data is collected by using observation, interview, and questionnaire. The data collected by questionnaire is analyzed by using the Weight Mean Score formula to count the mean score. The result of this research indicate the mean score 4.08, included in the good criteria. Therefore, the implementation of training function in Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency influences the improvement of the training participant competence. Although there is the influence of the training on the attitude and quality necessarily improved in order to develop the small and medium micro enterprises and cooperatives in Cianjur Regency.Keywords: Training Function, Integrated Services, Small and Medium Micro Entreprises.

KOORDINASI EKSTERNAL DINAS LALU LINTAS DAN ANGKUTAN JALAN TENTANG IMPLEMENTASI SISTEM SATU ARAH DIKOTA BOGOR Khoerudin Udin; Denny Hernawan; Irma Purnamasari
Jurnal Governansi Vol 3 No 2 (2017): JURNAL GOVERNANSI Vol 3 No 2, OKTOBER 2017
Publisher : LPPM Universitas Djuanda Bogor

In implementing the policy of One Way Direction System in Bogor City, it is necessary to have well-coordination between Traffic and Road Transportation Agency (DLLAJ) of Bogor City with related Institutions/Agencies. If one of the agencies do not perform their duty well, then their goal to overcome the congestion will run ineffectively.The purpose of this study is to know the direction of coordination between traffic and road transportation Bogor City with other agencies in applying a one-way direction system. The theory used in this research is by using the coordination theory of Handyaningrat which states that to produce a coordination can be measured through five variables as follow: (1) Communication, (2) Awareness of the Importance of Coordination, (3) Participant Competencies, (4) Agreements, Commitments, and Coordination Incentives, and (5) Continuity of Planning.The method used is descriptive analysis using Qualitative approach. The data analysis technique used is to use the calculation of Weighted Mean Score (WMS). Technical data used are literature study, field study, interview and questionnaire. Unit of analysis of this study consist of 11 respondents. While the sampling technique used is saturated sample technique.In general, the results of external coordination conducted by Traffic and Road Transportation Agency (DLLAJ) of Bogor City in implementing one-way direction system is obtained an average score of 3.81 which according to structuring criteria are in good category. While the existing variety in moderate criteria is an indicator of whether or not there are casualties for offenders exist with average score of 3.18. Meanwhile the indicator that produces a very good score is on the indicator of whether or not the executor of the activity with a score of 4.18. In sum, the average score of all indicators is in good criteria.Keywords: Coordination, Implementation, Policy.

KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL DI KECAMATAN KRAMAT JATI JAKARTA TIMUR Della Arumnitas Sudrajat; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 1 No 2 (2015): Jurnal GOVERNANSI Vol 1 No 2, Oktober 2015
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v1i2.285

This study aims to determine how service quality of Building Permit in District Kramat JatiResidential, East Jakarta. The population in this research is 48 people in the district who filed a Keramat Jati Residential petition. The method used in this research is descriptive analysis. The sampling technique used in this study is Incidental Sampling, which sampling technique by coincidence, that anyone who by chance met with the researchers can be used as a sample, which is deemed suitable by research. Then the amount used as many as 48 people. Theory framework used in this study is Ratminto and Winarsih 2006. Service is an activity or a description of the activities that take place in the direct interaction between a person with another person or machine physically and provide customer satisfaction. The result is that the services provided by the Kramat Jati’s subdistrict officer for the community applicant Building Permit Residential, located in the Good criteria with interpretation number is 3.52. The conclusion of this study is still a lack of discipline of officers in the service process that makes the event of delay that hinder the implementation of the applicant service Building Permit Residential, the researchers recommend the discipline of officers need to be improved so that every service process can run well and can improve quality of care provided to the public.Keywords : Quality Service, Building Permit, the Applicant Building Permit

STRATEGI PEMBANGUNAN RUMAH TIDAK LAYAK HUNI DALAM MEMINIMALISIR PERMUKIMAN KUMUH DI KOTA BOGOR Septianisyah Dian Hayati; Abu Bakar Iskandar; Ginung Pratidina
Jurnal Governansi Vol 4 No 2 (2018): JURNAL GOVERNANSI Vol 4 No 2, Oktober 2018
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v4i2.1396

This research is based on time problem which has no certainty. in the House Unfulfilled House program in Bogor City there are still problems in terms of development, implementation that is not in accordance with the appropriate program. The purpose of this research is (1) To know the implementation and Program In Program House Not Eligible Hunidi Bogor City, (2) To know the inhibiting factors in the implementation of Program Housing Incomplete Bogor City, (3) Formulate the strategy of construction of Unfit House in Bogor city. This research uses qualitative method that is research that produce descriptive data in the form of oral or oral words from people and behavior that can be examined. The results of this study indicate that 1) Implementation and procedures in the program RUTILAHU In the city of Bogor, has not run well as in the development stage and community programs that are not evenly distributed and many homes that have not been realized in home improvement. 2) Unfit Housing Program in Bogor City that has not been equitable in terms of development, information and socialization and unfavorable process. 3) The formulation of the results of this study responsiveness in the needs of the people of Bogor City Government research results are sufficient to provide programs that can help the poor, one of which is RUTILAHU program. Keywords: Development Strategy, Inhabitable House, Slum Area.

SISTEM PENGELOLAAN PENGADUAN DALAM MENINGKATKAN KEPUASAN PELANGGAN PADA PDAM TIRTA KAHURIPAN KABUPATEN BOGOR Yuni Wulandari; Denny Hernawan; Irma Purnamasari
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

Regional Water Company (PDAM) is a company that is managed by the Local Government to operate as a body of community service that is selling services and trust in society. PDAM has to must still understand the behavior and wishes of the customers in the utilization of services of drinking water and the discretion of the company in the form term of service standards set, so as to provide a good service that causes customers to be satisfied. One of the PDAM in Indonesia is PDAM Tirta Kahuripan located in Bogor. PDAM Tirta Kahuripan is often get complaints from their customers. Of the Many customers who complained about the poor service system so far is are leaky pipe impact on the high notes of erroneous meter, water quality is still dirty muddy, and sluggish handling of a complaint. The aim of research is to find out a complaint management system in order to improve customer satisfaction at PDAM Tirta Kahuripan. The theory used to analyze a system of customer complaints is the referring to the Minister of Administrative Reform and Bureaucratic Reform No. 3 Year of 2015 on the Road Map Development Complaints Public Service Nationwide with 3 sizes of complaint management : outcomes, targets, and programs. While, improving customer satisfaction using Fandi Tjiptono and Gregory Cahndra theory (2006: 130) with four dimensions to measure customer satisfaction : the system of complaints and suggestions, Customer satisfaction Survey, Ghost Shopping (Shadow Customer), and Customer Switching Analysis. Research methods used in this research is descriptive quantitative method using questionnaires / questionnaire and interviews as the main instrument to collect data. The results showed that the management of customer complaints in accordance with to existing procedures with the acquisition of a score of is 3.32 according to the with category of interpretation of the category is as quite good enough (moderate). Meanwhile, the results of data analysis by increasing customer satisfaction PDAM Tirta Kahuripan obtained a score of is 2.83 in the category with category of interpretation as good enough (moderate). Nevertheless, But there is a needs to be have a system or application that can be accessed in to the customer complaints and the organizers therefore PDAM can respond and follow complaint subsequently. Keywords : Complaint Management System , Customer Satisfaction

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