Business and Finance Journal
Business and Finance Journal UNUSA (p-ISSN: 2527-4872; e-ISSN: 2477-493X) is a scientific peer-reviewed journal published by Faculty of Economics and Business, Universitas Nahdlatul Ulama Surabaya, Indonesia. Since Established in 2016, BFJ is intended Provide a medium for dissemination of original and quality research on various topic in business, finance and economics.
Articles
211 Documents
<![CDATA[Strategi PT Pelabuhan Indonesia III (Persero) dalam Pengembangan Pelabuhan Benoa sebagai Cruise Turn Around Port ]]>
<![CDATA[Kenaka Yoga Iswara, I Nyoman Gede Danendra]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 4 No 2 (2019): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v4i2.1367
<![CDATA[Sea transportation has an important role in economic growth in each country, including Indonesia. As a maritime country, sea transportation has a strategic role in improving people?s welfare through the distribution of goods and passengers between islands. Nominally, goods are the major contributors to the revenues of PT Pelindo III (Persero). Goods compared, the passenger?s segment only accounts for around 0.74% of total revenue. Nevertheless, PT Pelindo III (Persero) gives special remark to international passengers with the development of Benoa Port as a cruise turn around port. This is due to the high traffic of cruise ships or international passenger ships visiting the port over the past 5 years. Meanwhile, this cruise ship visit helped boost the velocity of money in the Bali region as well as creating a domino effect for the surrounding community. This research is a qualitative research and uses in-depth interviews with 6 informants. 4 people from the internal and 2 from customers? side. The research uses Porter?s Five Forces in analyzing PT Pelindo III (Persero) as well as output in the form of an appropriate strategy proposal in the development of Benoa Port. The results of the study show that PT Pelindo III (Persero) needs to 1) Improve work culture, 2) Restructuring and regenerating human capital, 3) Cooperation and synergy of SOEs, 4) Improving service levels, 5) Optimizing facilities and 6) Setting reasonable tariffs.]]>
<![CDATA[Pengaruh Program K3 Terhadap Produktivitas Kerja pada Operator Alat Berat di PT BJTI Kota Surabaya ]]>
<![CDATA[Ayu, Friska]]>;
<![CDATA[Karya, Denis Fidita]]>;
<![CDATA[Rhomadhoni, Muslikha Nourma]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 4 No 2 (2019): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v4i2.1374
<![CDATA[More than 2 million people/years died due to work accidents and occupational disease (ILO, 2010), while at Indonesia showed every 7 second work accident was occurs. BJTI Port is a port service provider company that carries out activities as a port terminal operator. Heavy equip- ment operator is one of the high-risk jobs, therefore this company must arrange work program that support the occupational health and safety management implementation at workplace through Safety Culture Implementation. Analyze Influence Occupational Health and Safety Program to Productiv- ity of Work to Heavy Equipment Worker at PT Berlian Jasa Terminal Indonesia Surabaya is the aim of this research. Total samples of 52 workers, taken by the total sampling method. Data related to respondent characteristics like productivity of worker and OHS Program obtained from direct observation to the field and interviews with all workers. The research results showed that as many as heavy equipment operators (55,7%) had high productivity. The statistical test using ordinal regression test indicate that there is an influence between the OHS Program with Productivity of Work to Heavy Equipment Operator at BJTI Port (0,000<0,05). Implementation of OHS Program at BJTI Port was good and need to be maintained, if possible, it can be improved by increasing the competency of OHS Supervisors and OHS management accordance with OHS regulations. In addi- tion its necessary to conduct surveillance of OHS devices, especially in areas that are rarely tra- versed by OHS supervisor.]]>
<![CDATA[Loyalitas Pasien Rawat Inap Melalui Layanan BPJS Kesehatan (Studi pada RSI Jemursari Surabaya) ]]>
<![CDATA[Putri Mahanani]]>;
<![CDATA[Denis Fidita Karya]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 1 No 1 (2016): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v1i1.266
<![CDATA[BPJS is one of the health services provided by the government to the people ofIndonesia. In the process of patient care by using BPJS there were some complaints fromconsumers related to the quality of service. Poor service quality will have an impact onconsumer dissatisfaction in the service, so that it is capable of influencing consumer loyalty.Loyalty can only be generated if consumers have experienced the satisfaction of a goodservice quality provided by the service provider. This study aims to determine the effectof service quality on customer loyalty. In this case the customer satisfaction are thingsthat need to be met first before consumers get to the stage of loyalty. Respondents of thisstudy are inpatients in RSI Jemursari Surabaya as many as 100 people who use the serviceBPJS third grade. This study used survey method and analyzed using path analysis withPartial Least Square (PLS). Results from this study is the quality of service has an influenceon loyalty with mediation of consumer satisfaction. Loyalty can occur if the satisfactionfelt by consumers. Thus, in this study, customer satisfaction a mediating variable for therelationship between the variables of service quality and customer loyalty.]]>
<![CDATA[Analisis Kualitas Layanan dan Kepuasan Pengunjung Perpustakaan Kampus A Universitas Nahdlatul Ulama Surabaya (Unusa) ]]>
<![CDATA[Denis Fidita Karya]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 1 No 2 (2016): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v1i2.280
<![CDATA[This research conducted a survey respondents visitors to 100 library campus aUnusa. The purpose of this research is to assess the level of the quality of services andsatisfaction visitors library campus a Unusa, so that it can be known how big level thequality of services and satisfaction visitors library. Research methodology it uses researchquantitative so that can be described clearly of the level of the quality of services andsatisfaction visitors library campus a Unusa. This research uses the importance performanceanalysis (ipa) used to know position strength and weakness of the indicators used.The result of research is obtainable 19 an indicator of the measurement of the quality ofservices library. In addition, this research results from for variables reliability and assurancehaving the same as it lies in quadrant two, while the rest those are variable tangible,responsiveness and empathy located at quadrant three.]]>
<![CDATA[Analisis Kompetensi Kepemimpinan dan Budaya Organisasi Terhadap Kepuasan Pelanggan Melalui Perilaku Responsif (Studi pada PT Garuda Indonesia Kantor Cabang Surabaya) ]]>
<![CDATA[Yunia Insanatul Karimah]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 1 No 1 (2016): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v1i1.281
<![CDATA[The purpose of this research is to find out the influence of leadership competencyand organization culture to customer satisfaction either directly or indirectly throughresponsive behavior employees. This research has three variables namely independentvariables (leadership competency and organizational culture), mediating variable (responsivebehavior) and dependent variable (customer satisfaction). The population in thisresearch are frontliners and customer of PT Garuda Indonesia Surabaya Branch Office.The technique of data collection is the census method. Data are gathered by questionnairesgiven to 42 frontliners and customers of PT Garuda Indonesia Surabaya BranchOffice. This research used quantitative approach with multiple regression analysis. Theresult shows that leadership competency, organizational culture and frontliner responsivebehavior have significantly influence to customer satisfaction. Responsive behavior doesnot mediate the influence of leadership competency and organizational culture to customersatisfaction.]]>
<![CDATA[Analisis Kepuasan Pelayanan dan Loyalitas Pelanggan dengan Menggunakan Metode Servqual, IPA, dan QFD di Terminal Teluk Lamong ]]>
<![CDATA[Dafazal Saffan]]>;
<![CDATA[Bambang Syairudin]]>;
<![CDATA[Fuad Achmadi]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v3i1.412
<![CDATA[Service is a very important element in the effort to increase customer satisfaction and loyalty. Basically, the position of these services is a supporting factor to the service activities of PT Terminal Teluk Lamong. The number of service users who did online booking in counters and complaints in the services provided to encourage researchers to conduct research. The study population was a customer Terminal Teluk Lamong the number 312 company. The total sample of 75 respondents using the sampling method used is purposive sampling and Slovin formula. The analysisused in knowing the fit between the expectations and reality, used models Cartesian diagram. The results of the Cartesius diagram is processed with the House of Quality in QFD. The results of the analysis of SERVQUAL and QFD shows that five (5) top priority in efforts to improve customer satisfaction Terminal Teluk Lamong, namely: (1) evaluate the SOP of the process behandle, (2) adding personel to the clerk TKBM in behandle locations, (3) provide specialized training for officersat the behandle location, (4) Trying to establish a communication network with the Customs, if the service users experiencing problems in the management of NPE, and (5) Increases forklift unit if necessary.]]>
<![CDATA[Analisis Faktor-Faktor yang Memengaruhi Terjadinya Turnover Karyawan pada PT X ]]>
<![CDATA[Raden Irwan Priambodo]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v3i1.414
<![CDATA[One form of behavior is the wish of employees the move (turnover intentions) that led to the decision employees to left his job. With the level of turnover to companies, will increase have a potential costs, whether it is the cost of training who have invested on employees, the performance that should be sacrificed, and the costs recruitment and training back. The purpose of this research is to know the factors that affect turnover employee who happened to PT X. This study used a quantitative approach. Quantitative the kind of research that is used on the thesis this is quantitative explorative. The population of this study is all former employees of PT X total of 145 employees. The sample used using formulas slovin which totaled 107 an employee with a method of purposive addition to random. Data collection method that is used is questionnaire and documentation The result of this research are six factors that becomes consideration respondents to get out of companies are compensation (factor of 1), career opportunity (factor of 2), employee opportunities elsewhere (factor of 3), personal growth and development (factors of 4), uncomfortable.work (factor of 5) and job dissatisfaction (factor of 6)]]>
<![CDATA[Pengembangan Critical Success Factor (CSF) untuk Menunjang Kinerja Pejabat Pembuat Komitmen (PPK) dalam Pembangunan Jembatan Ketapang di Banyuwangi ]]>
<![CDATA[Tugiman Tugiman]]>;
<![CDATA[Bambang Syairudin]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v3i1.415
<![CDATA[Bridge Project is a very complex work with high technology. In the project’s execution there are to many problem, such as delays of implementation, overpayment and other failures. It is necessary to develop of critical success factor (CSF) to support the performance of committing officer (PPK) in the execution of it’s duties and responsibilities in the implementation of the bridge project. The purpose of this study to identify the factors that are relevant to get an idea of the perception of CSF. The method used to solve complex problems in this study using analytical hierarchy process (AHP).The results of this study, the factors that affected the successful implementation of the bridge project, is the ability of the PPK in making self-estimated price (HPS) with the value (0,038), the ability of consultants to assist and provide guidance to the contractor in the licensing value ratio consistency (0,002) and the ability contractor in making the first project handover (PHO) value consistency ratio (0.001). The conclusion is that three factors are veryaffected to support the performance of committing officer (PPK) in the execution of bridge project.]]>
<![CDATA[Kapabilitas Dinamis UMKM dalam Merespons Perubahan Lingkungan Bisnis ]]>
<![CDATA[Liliani Liliani]]>;
<![CDATA[Jessy Wiliana]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v3i1.417
<![CDATA[This study aims to explore the extent to which the SMEs are capable to develop dynamic capabilities to actively response changes of the environment. Exploration is conducted to SMEs in Surabaya engaged in food and beverage in order to capture the dynamics of the business environment and the ability of the SMEs relevant to dynamic capabilities. Three capabilities, namely adaptive, absorptive and innovative capabilities will be used to represent the elements of dynamic capabilities. This study uses qualitative descriptive approach to illustrate the abilities of SMEs infacing dynamic environment. Data collection uses semi-structured interview to four informants, who are chosen using purposive sampling method. The informants must meet all criteria set in this study to ensure their competence to explain SMEs operational activities, strategies and business environment. The results of this study shows that the SMEs have engaged in business activities related to adaptive, absorptive and innovative capabilities, but the activities are not managed comprehensively nor continuously. This study amplify important points of consideration to developdynamic capabilities in SMEs.]]>
<![CDATA[Analisis Kepuasan Pelanggan dalam Rangka Strategi Pemasaran Non-Tender PT Surveyor Indonesia (Persero) Cabang Surabaya ]]>
<![CDATA[Mahfud Arifin]]>;
<![CDATA[Bambang Syairudin]]>;
<![CDATA[Fuad Achmadi]]>
<![CDATA[ Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal ]]>
Publisher : <![CDATA[UNUSA Press ]]>
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DOI: 10.33086/bfj.v3i1.419
<![CDATA[This study begins with collecting 73 samples taken with random sampling method from 266 SISUB’s customer. Variable questionnaire covers components and service quality components of the marketing mix. After analysis of data questioner, obtained for value an interest in the things that are desired by customers with average score 3.562. For the average perceived value obtained 3.493. Furthermore, by exposing data in the Cartesian diagram using Importance Performance Analysis (IPA) is known of position the quality of service that has been provided and there are 6 (six) things to be fixed in SISUB services. Framing of Matrix House of Quality (HOQ) is performed as a basicQuality Function Deployment (QFD) which is a method of design in determining the development of quality improvement measures of performance to satisfy customers. Preparation of HOQ carried out through Focus Group Discussion (FGD), the result is expected to improve performance in supporting the Customer Relationship Management (CRM).]]>
