cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Erna Andajani
Contact Email
ernajani@staff.ubaya.ac.id
Phone
+62312981139
Journal Mail Official
editor@journalmabis.org
Editorial Address
Raya Kalirungkut, Surabaya 60293
Location
Kota surabaya,
Jawa timur
INDONESIA
MABIS: Manajemen dan Bisnis
Published by Universitas Surabaya
ISSN : 14123789     EISSN : 24771783     DOI : http://dx.doi.org/10.24123
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Manajemen & Bisnis (MABIS) is an open access journal with ISSN 1412-3789 and e-ISSN 2477-1783. The editorial board invites authors and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The major objective of the publication is to improve theories, concepts, and practices in the field of management and business. The dissemination of research will enable young researchers, and practitioners to present and share their scientific empirical findings. We are going to be a bridge between theories and practices in management and business.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 515 Documents
 29   30   31   32   33 
The effect of service quality, perceived value, and customer trust towards customer loyalty on online transportation Gojek in Surabaya Kevin, Kevin; Anandya, Dudi
Journal of Management and Business Vol 20, No 1 (2021): MARCH 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i1.514

Abstract

This study aims to analyze several factors that affect customer loyalty GoRide and GoCar in Surabaya. Several variables such as service quality, perceived value, and customer trust are examined in this study to see their effect on customer loyalty. This research is useful for Gojek in order to compete by increasing the customer loyalty that Gojek has. The research data collection was carried out by distributing questionnaires to 200 GoRide and GoCar customers in Surabaya. The sampling technique used in this research is non-probability sampling with a purposive sampling method. The criteria for respondents are Gojek customers (GoRide and GoCar) who still use the GoRide and GoCar applications, who have used the GrabBike and GrabCar applications, and are domiciled in Surabaya. The results of the data were collected and analyzed using the SEM (Structured Equation Modeling) method with the help of the SPSS AMOS 24 software. In this study, the relationship between service quality and perceived value are tested, service quality to customer loyalty, service quality to customer trust, value perceived customer loyalty, and customer trust on customer loyalty. The results of this study indicated that service quality has a positive and significant effect on perceived value and customer trust, but has no effect on customer loyalty. Perceived value considered to have a positive effect on customer loyalty. Customer trust has no effect on customer loyalty.
The effect of product diversity and service quality on loyalty with customer satisfaction as an intervening variable (Study of Toko Pertanian Subur, Pace Nganjuk District) Nasikhak, Niamin Nurin; Firmansyah, Fani
Journal of Management and Business Vol 20, No 1 (2021): MARCH 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i1.424

Abstract

Customer orientation is one of the solutions to overcome competition between businesses in this era. As many similar businesses have emerged, generating customer loyalty is one of the company’s strategies to compete and increase the sales of products. The objective of this study is to determine the effect of product diversity and quality of service on loyalty in terms of customer satisfaction. The quantitative approach is chosen in this study to obtain the expected results, while the path analysis test and the classical assumption test are used as the analysis model. The data source referred to in this study is the result of a questionnaire in the form of respondents’ responses. The population in this study were all customers of the “Toko Pertanian Subur”. A total of 98 respondents were taken as the sample which was determined by purposive sampling technique. After conducting the research, it is found that product diversity and service quality had a positive effect directly on customer loyalty with a significance level of less than alpha (0.050). The product diversity variable also does not have a mediating effect on loyalty when viewed from customer satisfaction. In addition, there is no mediating effect between service quality variables on loyalty in terms of customer satisfaction.
Analysis of Financial Ratios for Predicting Bankruptcy in SMEs Listed on PEFINDO25 Vitalia Fina Carla Rettobjaan
Journal of Management and Business Vol 19, No 2 (2020): SEPTEMBER 2020
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v19i2.466

Abstract

This study aims to analyze the Financial Ratio for Predicting Bankruptcy. The sample used in this study are SMEs according PEFINDO25 period 2013 to 2017. The independent variables in this study is liquidity, profitability, debt structure, solvency and activity ratio; and control variables is size and age, as well as the dependent variable is bankruptcy. The amount of sample in this study 32 companies PEFINDO25 by using purposive sampling. The method of data analysis is done by using logistic regression with SPSS version 23. The result of this research showed that liquidity, profitability and age has significant negative effect on bankruptcy. Debt structure has significant positive effect on bankruptcy. While solvency, activity ratio and size does not significantly effect on bankruptcy
The analysis of entrepreneurship course towards entrepreneurship intention of the students Charly Hongdiyanto
Journal of Management and Business Vol 20, No 1 (2021): MARCH 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i1.467

Abstract

This research purpose is to analyze the development of entrepreneurship intention of the student through entrepreneurship course. The research subjects are the students, the lecturers of Entrepreneurship course and the coordinator of Entrepreneurship Course in Ciputra University. The research uses qualitative descriptive study. This research result shows that the development of entrepreneurship intention of the student through entrepreneurship course in Ciputra University is different between one to another. It depends on the student him/herself. Ciputra University already used and gives the best method to facilitate the students, but students who want to learn more about entrepreneurship is the one that can develop their entrepreneurship intention.
Customer Satisfaction as A Result of Combination of Food Display & Quality Aditya Nova Putra; Samuel PD Anantadjaya; Irma M Nawangwulan
Journal of Management and Business Vol 19, No 2 (2020): SEPTEMBER 2020
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v19i2.439

Abstract

Nowadays, visualization of food appearance has become an important factor in influencing customer satisfaction which is creating an unforgettable experience when people visit to the restaurant. The aspect of visualizing the appearance of food must also be balanced by good food quality in the restaurant. The purpose of this study was to identify the effect of visualization of food appearance and food quality in achieving customer satisfaction in Tutup Panci Bistro. In this study, visualization of food appearance has five important factors that support in achieving customer satisfaction, which are; component of the material used, color selection, food texture, shape and size, and layout. Therefore, in previous study, quality of food has three important factors, which are: the taste of food, the variety of menus, and the nutritional content of food. The methodology used in this study was quantitative and qualitative, whereas, quantitative data collection was obtained through questionnaires to guests at Tutup Panci Bistro. Meanwhile, qualitative data is obtained through interviews with food influencers/reviewers. Based on the results obtained, appearance and quality of food have a significant positive influence towards customer satisfaction at Tutup Panci Bistro.
CEO characteristics and earnings management: evidence from Indonesia Ameila Ameila; Rizky Eriandani
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.517

Abstract

The CEO has an important role as a decision maker in the company and is responsible for the company's performance. This study was conducted to measure the effect of CEO on earnings management in 495 samples of non-financial companies listed on the Indonesia Stock Exchange in 2017-2019 using panel regression analysis with classical assumption testing. The results of panel regression examiners show that there is no significant effect between female CEOs and CEO turnover on earnings management proxies with discretionary accruals. Meanwhile, CEO tenure and company size show a significant negative relationship with earnings management. On the other hand, leverage and return on assets have a significant positive effect on earnings management. In addition, there is no significant influence between company age and Market to Book ratio on earnings management.
Information analysis of online collaborative company review Timothy Rey Laheba; The Jin Ai
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.534

Abstract

In this era of industry 4.0, the role of technology is getting bigger and broader in the industry. This technology has changed some of the old habits and paradigms in the relationship between companies and job seekers. One of the changes currently occurring is that job seekers can find information related to a company through an online collaborative company review which can be found easily on the employment website. This study aims to determine what information job seekers consider essential from an online collaborative review of a company. Data from the 203 millennial generations in Indonesia were collected. The study results found that the most sought-after variable from an online collaborative company review was Basic salary exposition, followed by Job description. The following variable is Work-life balance or working condition, followed by the Company profile variable, Benefits and incentives, Positive things about a company, and negative things about a company.
The effect of work engagement on nursing caring behavior with burnout as intervening variables (study of nurses at Datoe Binangkang Lolak Regional General Hospital) Firda Mokodongan; Heru Kurnianto Tjahjono; Nuryakin Nuryakin
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.496

Abstract

Nurse caring behavior is the core of nursing where nurses must be respectful and responsive to patient preferences, values and needs. Caring behavior is influenced by several factors, including workload, lack of time, and burnout. A nurse with a high tendency to burnout will experience loss of motivation, burnout and affect work professionalism, especially on the caring behavior of nurses to patients. This study aims to analyze the effect of work engagement on nurses' caring behavior with burnout as an intervening variable. This research used quantitative with cross sectional approach. The number of samples in this study amounted to 74 nurses. The sampling technique used in this study was purposive sampling. The research instrument used was a questionnaire. The analysis used is path analysis. The result of statistical test of work engagement variable with burnout on nurses has a significant effect in a negative direction. In addition, work engagement with nurses' caring behavior has a significant effect in a positive direction. Meanwhile, burnout with nurse caring behavior has a significant effect in a negative direction. The sobel test results show the effect of work engagement on nurses' caring behavior with burnout as an intervening variable.
The significance of service quality on customer loyalty with corporate image and customer satisfaction as mediators Maria Aletta Dei Hariyanto; Dudi Anandya
Journal of Management and Business Vol 20, No 2 (2021): SEPTEMBER 2021
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v20i2.541

Abstract

This study seeks to reveal the effect of service quality on customer loyalty mediated by corporate image and customer satisfaction at restaurant X in Surabaya. Data were collected using a questionnaire for each variable, on 150 subjects with the characteristics of a minimum age of 19 years, and a minimum education of senior high school. Data were collected and analyzed using the SEM method with the help of SPSS AMOS 21 software. The results showed that service quality has an influence on customer satisfaction, through corporate image, which in turn affect customer loyalty. Corporate image mediator is fully functional because there is no direct relationship between service quality and customer satisfaction. This shows that consumers feel satisfied not directly caused by service quality, but good service quality form a positive corporate image which then make consumers feel satisfied, ultimately affecting loyalty.
THE EFFECT OF SERVICE QUALITY TOWARDS GO-RIDE CUSTOMER SATISFACTION IN MALANG CITY Fani Firmansyah; Ike Nurjanah
Journal of Management and Business Vol 19, No 2 (2020): SEPTEMBER 2020
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v19i2.423

Abstract

Malang is a densely populated city with 927,285 residents. This has an impact on the development of transportation to meet daily needs. Transportation services are very diverse, such as public transportation, buses, and motorcycle taxis. Nowadays, motorcycle taxi services have developed into online motorcycle taxis that provide convenience to the public. One of the services is Go-Ride. This transportation service is often used by customers in the city of Malang. Therefore, it becomes important to know the level of customer satisfaction fluctuates with the various services provided. The research is conducted by using quantitative method with random sampling technique (accidental sampling) of 100 respondents from 5 districts. The sampling technique use multiple linear regression analysis that is the analysis used with test instruments (validity and reliability tests) and classical assumption tests (tests of normality, heteroscedasticity and multicollinearity) as analytical tools. The results of this study are evidence of physical approval/ tangible (X1), Reliability (X2), Responsiveness (X3), Assurance (X4) and Empathy (X5) on customer satisfaction (Y) simultaneously having an influence significant. However, physically only tangible / physical evidence (X1) and empathy (X5) to related customer satisfaction, while other variables are not related such as Reliability (X2), Responsiveness (X3) and Assurance (X4).

Page 31 of 52 | Total Record : 515

 29   30   31   32   33 

Filter by Year

2002 2026


Reset
Filter By Issues
All Issue Vol 25, No 1 (2026): March 2026 Vol 24, No 1 (2025): Vol 24, No 1 (2025): March 2025 Vol 24, No 2 (2025): September 2025 Vol 24, No 1 (2025): March 2025 Vol 23, No 2 (2024): September 2024 Vol 23, No 1 (2024): March 2024 Vol 22, No 2 (2023): September 2023 Vol 22, No 1 (2023): March 2023 Vol 21, No 2 (2022): September 2022 Vol 21, No 1 (2022): March 2022 Vol 20, No 2 (2021): SEPTEMBER 2021 Vol 20, No 1 (2021): MARCH 2021 Vol 19, No 2 (2020): SEPTEMBER 2020 Vol 19, No 1 (2020): MARCH 2020 Vol 18, No 2 (2019): SEPTEMBER 2019 Vol 18, No 1 (2019): MARCH 2019 Vol 17, No 2 (2018): SEPTEMBER 2018 Vol 17, No 1 (2018): MARCH 2018 Vol 16, No 2 (2017): SEPTEMBER 2017 Vol 16, No 1 (2017): MARCH 2017 Vol 15, No 2 (2016): SEPTEMBER 2016 Vol 15, No 1 (2016): MARCH 2016 Vol 14, No 2 (2015): SEPTEMBER 2015 Vol 14, No 1 (2015): MARCH 2015 Vol 13, No 2 (2014): SEPTEMBER 2014 Vol 13, No 1 (2014): MARCH 2014 Vol 12, No 2 (2013): September 2013 Vol 12, No 1 (2013): March 2013 Vol 11, No 2 (2012): SEPTEMBER 2012 Vol 11, No 1 (2012): MARCH 2012 Vol 10, No 2 (2011): SEPTEMBER 2011 Vol 10, No 1 (2011): MARCH 2011 Vol 9, No 2 (2010): SEPTEMBER 2010 Vol 9, No 1 (2010): MARCH 2010 Vol 8, No 2 (2009): SEPTEMBER 2009 Vol 8, No 1 (2009): MARCH 2009 Vol 7, No 2 (2008): SEPTEMBER 2008 Vol 7, No 1 (2008): MARCH 2008 Vol 6, No 2 (2007): SEPTEMBER 2007 Vol 6, No 1 (2007): MARCH 2007 Vol 5, No 2 (2006): SEPTEMBER 2006 Vol 5, No 1 (2006): MARCH 2006 Vol 4, No 2 (2005): SEPTEMBER 2005 Vol 4, No 1 (2005): MARCH 2005 Vol 3, No 2 (2004): SEPTEMBER 2004 Vol 3, No 1 (2004): MARCH 2004 Vol 2, No 2 (2003): September 2003 Vol 2, No 1 (2003): March 2003 Vol 1, No 2 (2002): September 2002 Vol 1, No 1 (2002): March 2002 More Issue