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Ahmad H. Sutawijaya
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Universitas Mercu Buana Program Doktor Manajemen, Gedung Internasional dan Program Pascasarjana Lt.2-3., Jl. Meruya Selatan No.1, Kembangan, Jakarta Barat 11650
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INDONESIA
Jurnal Doktor Manajemen (JDM)
Published by Universitas Mercu Buana
ISSN : 26225352     EISSN : 26229285     DOI : http://doi.org/10.22441/jdm
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Doktor Manajemen JDM() adalah sebuah jurnal Ilmiah bagi para tenaga kependidikan dosen, professional, mahasiswa, dan mitra bebestari yang ingin menuangkan hasil karya ilmiahnya, berdasarkan penelitian ilmiah, dimana didalamnya mencakup keilmuan bidang Manajemen Sumber Daya Manusia, Pemasaran, dan Keuangan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 145 Documents
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Analysis of Competition Maps, Service Quality, and Customer Movement Behavior of Internet Service Providers in the Special Region of Jakarta Hanif Yusuf; Eko Ruddy Cahyadi; Alim Setiawan Slamet
Jurnal Doktor Manajemen (JDM) Vol 9, No 1 (2026): APRIL 2026
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v9i1.37313

Abstract

This study aims to analyze the competitive map, service quality, and customer transfer behavior in four main internet service providers in the Special Region of Jakarta, namely IndiHome, Biznet, First Media, and MyRepublic. Internet services, which have become an essential need of urban communities, present fierce competition between providers, especially in terms of speed, stability, price, and user experience. This study uses the Multidimensional Scaling (MDS) method to map the brand position based on customer perception of service attributes, including features, network reliability, area coverage, speed, and price. In addition, the Kano model is used to assess the level of customer satisfaction with each service attribute, while the Markov Chain method is applied to predict the chances of customer switching between service providers. The results show that Biznet occupies the most differentiated position with advantages in terms of speed and network stability, while IndiHome, First Media, and MyRepublic are in close positions which reflects the perception of service similarity in the minds of customers. These findings confirm that competitive advantage in the internet service provider industry is not only determined by price, but also by technical quality, reliability, and customer experience. Theoretically, this study strengthens the understanding that customer switching behavior is closely linked to perceived service quality and competitive positioning in service-based industries.This research is expected to be a reference for internet service providers and regulators in formulating strategies to improve service quality, customer retention, and encourage the creation of healthy market competition in the Indonesian telecommunications sector.
Optimization of Tourism Experiences to Enhance Revisit Intention: Analysis of Destination Image and Accessibility in Yogyakarta Vely Randyantini; Ika Puji Saputri; Ari Apriani; Siti Annisa Wahdiniawati
Jurnal Doktor Manajemen (JDM) Vol 9, No 1 (2026): APRIL 2026
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v9i1.37546

Abstract

Despite extensive research on revisit intention, limited studies have integrated accessibility, destination image, and memorable tourism experiences within a unified predictive framework that explicitly examines tourist satisfaction as a mediating mechanism, particularly in cultural tourism destinations. Addressing this gap, this study investigates the direct and indirect effects of Accessibility, Destination Image, and Memorable Tourism Experiences on Revisit Intention, with Satisfaction positioned as a mediating variable, in the context of Yogyakarta, Indonesia. A quantitative survey was conducted involving 195 domestic tourists who had visited Yogyakarta within the last six months. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed relationships and mediation effects. The results indicate that Memorable Tourism Experiences exert the strongest effect on Satisfaction (β = highest among predictors) and have a significant direct impact on Revisit Intention. Accessibility and Destination Image also significantly enhance Satisfaction, which in turn demonstrates a strong positive influence on Revisit Intention. Mediation analysis confirms that Satisfaction significantly mediates the effects of Accessibility, Destination Image, and Memorable Tourism Experiences on Revisit Intention, highlighting its central role in shaping repeat-visit behavior. This study contributes theoretically by extending the revisit intention literature through an integrated mediation-based model that clarifies the psychological mechanism linking destination attributes to behavioral intention in cultural tourism contexts. From a managerial perspective, the findings underscore the importance of prioritizing experience design, improving destination accessibility, and maintaining a consistent destination image as strategic levers to enhance tourist loyalty and sustainable destination competitiveness.
Empowering MSMEs Through Digital Enablement: The Direct Effects of Internet Training, Capacity Development, and Motivation on Business Performance Lisnatiawati Saragih; Iwan Firdaus
Jurnal Doktor Manajemen (JDM) Vol. 9 No. 1 (2026): APRIL 2026
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v9i1.35453

Abstract

The acceleration of digital transformation among Micro, Small, and Medium Enterprises (MSMEs) is essential for improving competitiveness and economic resilience in the digital era. This study examines the effects of Internet Learning, Digital Capacity Development, and Internet Motivation on MSME Digital Readiness in the Indonesian context. Using a quantitative approach with Partial Least Squares Structural Equation Modeling (PLS-SEM), the findings indicate that all three predictors significantly and positively influence digital readiness, with Internet Motivation emerging as the most dominant factor. These results highlight the importance of combining technical knowledge, supportive infrastructure, and psychological engagement to foster a digitally ready MSME sector. The study offers a multidimensional framework of digital readiness by integrating cognitive, structural, and behavioural elements. It also provides practical implications for policymakers and development institutions to implement integrated digital literacy, capacity building, and motivation-driven strategies. Future studies are encouraged to explore contextual variations and adopt longitudinal or mixed-method designs to deepen understanding of digital transformation in diverse MSME environments.
The Impact of Global Value Chain (GVC) Participation on the Productivity of Manufacturing Firms in Indonesia Ariiq Arrahman Endito; Mohamad Dian Revindo; Indri Br Situmorang
Jurnal Doktor Manajemen (JDM) Vol. 9 No. 1 (2026): APRIL 2026
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v9i1.38620

Abstract

Participation in Global Value Chains (GVCs) has the potential to enhance firm productivity, a critical issue given that Indonesia’s manufacturing productivity still lags behind several Asian economies. However, the level of participation of Indonesian firms in global production networks remains relatively limited, and empirical studies that specifically examine the relationship between international trade participation and manufacturing firm productivity in Indonesia are still scarce. This study aims to analyze the impact of firm participation in GVCs, proxied by international trade activities, including exporting, importing, and simultaneous exporting and importing, on the productivity of manufacturing firms in Indonesia. The analysis employs cross-sectional data from the 2017 Industrial Survey (SI/IBS) conducted by BPS-Statistics Indonesia. The Ordinary Least Squares (OLS) method is used to estimate firms’ Total Factor Productivity (TFP). The estimation results indicate that all forms of international trade participation are positively and significantly associated with firm productivity. The largest effect is observed among import-only firms. These findings suggest that firm engagement in international trade, particularly through the use of imported inputs, is linked to higher productivity in Indonesia’s manufacturing sector. Therefore, policies aimed at enhancing trade integration and improving access to imported inputs may serve as important channels for boosting manufacturing productivity.
Work-Life Balance among Generation Z: The Role of Workload, Social Support, and Work Flexibility Rashaky Arya Vito; Aslam Mei Nur Widigdo
Jurnal Doktor Manajemen (JDM) Vol. 9 No. 1 (2026): APRIL 2026
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v9i1.38814

Abstract

This study examines the influence of workload, social support, and work flexibility on work–life balance among Generation Z employees in Jakarta using the JD-R framework. The target population comprised employees aged 19–28 years. Given the indeterminate population size, the sample was determined using the rule of thumb of at least five respondents per indicator. With 27 indicators, the minimum required sample was 135, and 150 valid responses were obtained through an online survey. Data were analyzed using PLS-SEM with SmartPLS software.Findings reveal that workload exerts a significant negative effect on work-life balance, whereas social support and work flexibility demonstrate significant positive effects. Social support emerges as the most dominant predictor. A key insight is that Gen Z employees tend to rely more on relational resources than structural resources in maintaining work–life balance, a pattern influenced by Indonesia’s collectivistic cultural context.This study extends the JD-R framework by emphasizing the context-dependent nature of job resources. Practically, organizations should balance workload management with the development of supportive and flexible work environments. The study is limited by its cross-sectional design and specific urban context, suggesting the need for longitudinal and broader future research.

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