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INDONESIA
Jurnal Manajemen
Published by Universitas Tarumanagara
ISSN : 14103583     EISSN : 25498797     DOI : 10.24912
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on management. Jurnal Manajemen invites manuscripts in the various topics include, but not limited to, functional areas of marketing management, finance management, strategic management, operation management, human resource management, e-business, knowledge management, management accounting, management control system, management information system, international business, business economics, business ethics and suistainable, and entrepreneurship
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 618 Documents
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Kepuasan pelanggan untuk pembelian mobil honda Arifin, Agus Zainul; Subagio, Regan Sutrisno
Jurnal Manajemen Vol 20, No 1 (2016): February 2016
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (429.379 KB) | DOI: 10.24912/jm.v20i1.66

Abstract

Pertumbuhan ekonomi Indonesia tahun 2015 mengalami penurunan. Hal ini berdampak pada industri Otomotif Indonesia. Semua produsen mobil menyusun strategi untuk mempertahankan bisnis otomotifnya. Strategi yang banyak dilakukan umumnya diarahkan pada kepuasan pelanggan. Tujuan penelitian ini adalah meneliti variabel- variabel yang mempengaruhi kepuasan pelanggan. Objekpenelitian penelitian ini adalah Kualitas Produk, Pelayanan Purna Jual, Brand Image, Perceived Value, dan Kepuasan Pelanggan. Sampel data adalah pengguna produk mobil Honda. Kuesioner disebarkan pada 200 responden di seluruh Indonesia. Analisis data dengan menggunakan metode Structural Equation model.Kesimpulan yang diperoleh membantu produsen Honda mampu mempertahankan kepuasan pelanggan pada level tinggi dan memenangkan persaingan pada industri otomotif di Indonesia.The Indonesia economic grewth slowdown on 2015. It has impacted the competition in the automotive industry in Indonesia. All players have got to implement many strategies to keep them in the automotive business. One of the most common strategy is to how to maintain customer satisfaction.This research aimed to investigate which variables are significant and contribute the most to the customer satisfaction variable. This research was using 5 variables, i.e. product quality, after sales service, brand image, perceived value, and customer satisfaction. The sampling data was customers that used Honda Mobile. The questionnaires were distributed to 200 respondents across Indonesian provinces. Structural Equation model method was used for data processing using Lisrel program for Windows.Finally, the conclusion of this research would help Honda improve its performance to keep its customer satisfaction level high, and win the competition in the Indonesian automotive industry
Analisis Kinerja dan Pembentukan Portofolio Optimal Pada Produk Reksa Dana Yang Diperjualbelikan Di PT. BANK MANDIRI (Persero)TBK Tb. Nur Ahmad Maulana, Desta Danang Pradityo, Noer Azam Achsani,
Jurnal Manajemen Vol 18, No 1 (2014): Februari 2014
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (980.377 KB) | DOI: 10.24912/jm.v18i1.500

Abstract

Produk investasi dalam bentuk aset finansial, pada umumnya orang mengenal simpanan berupa tabungan atau deposito dibank.
BUDAYA ORGANISASI, INSENTIF, KEPUASAN KERJA, DAN KINERJA KARYAWAN PADA PT AVRIST ASSURANCE Hatta, Iha Haryani; Rachbini, Widarto
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (123.713 KB) | DOI: 10.24912/jm.v19i1.106

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh budaya organisasi dan insentif terhadap kepuasan kerja dan kinerja karyawan. Penelitian dilakukan di PT Avrist Assurance, dengan menggunakan 211 karyawan sebagai responden.Teknik pengambilan sampel dalam penelitian ini dilakukan secara acak sederhana. Analisis dilakukan dengan Structural Equation Model (SEM) menggunakan Lisrel 8.5. Hasil penelitian menemukan adanya pengaruh yang signifikan antarabudaya organisasi dan insentif terhadap kepuasan kerja dan kinerja karyawan, serta pengaruh yang signifikan antarakepuasan kerja terhadap kinerja karyawan. Pengaruh total budaya organisasi terhadap kepuasan kerja dan kinerja karyawan lebih dominan daripada pengaruh total insentif terhadap kepuasan kerja dankinerja karyawan.The purpose of this study was to determine the effect of organizational culture and incentive on job satisfaction and employees’ performance. The study was conducted in PT Avrist Assurance, using 211 employees as respondents. The sampling technique in this research is simple random. The analysis was performed with Structural Equation Model (SEM) using Lisrel 8.5. The study found that organizational culture and incentives significantly affect job satisfaction and employees’ performance. Moreover, job satisfaction significantly affect employees’ performance. The total effect of organizational culture on Job Satisfaction and employee performance is more dominant than the total effect of incentives on Job Satisfaction and employee performance.
Analisis Kepuasan Pengguna Sistem Informasi Tata Usaha (SITU) Pada Universitas Negeri Gorontalo Machmud, Rizan
Jurnal Manajemen Vol 18, No 2 (2014): June 2014
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (588.767 KB) | DOI: 10.24912/jm.v18i2.544

Abstract

The research aims to find out the partialinfluence (system quality and information quality) of users’ satisfaction on administration information system.
[RETRACTED] : PENGARUH KONTRAK FUTURES INDEKS TERHADAP VOLATILITAS UNDERLYING SPOT MARKET DI INDONESIA Sukamulja, Sukmawati; Fidanti, Sony
Jurnal Manajemen Vol 21, No 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (177.279 KB) | DOI: 10.24912/jm.v21i1.145

Abstract

Artikel dengan judul PENGARUH KONTRAK FUTURES INDEKS TERHADAP VOLATILITAS UNDERLYING SPOT MARKET DI INDONESIA dilakukan PENCABUTAN (RETRACTED) dari Jurnal Manajemen Vol.21, No. 1(2017) pada URL http://ecojoin.org/index.php/EJM/article/view/145, karena DITEMUKAN telah pernah DITERBITKAN pada JURNALEM 28 September 2016 halaman 1-13 pada tautan daring http://e-journal.uajy.ac.id/10404/Pemberitahuan PENCABUTAN artikel ini dapat juga ditemui pada Jurnal Manajemen Vol.22 No. 3 (2018) dengan URLhttp://ecojoin.org/index.php/EJM/article/view/389
The effect of corporate social responsibility towards customer loyalty: the role of trust, c-c identification, and customer satisfaction Halim, Rizal E; Hermawan, Ahmadan Maulana
Jurnal Manajemen Vol 21, No 2 (2017): June 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (157.054 KB) | DOI: 10.24912/jm.v21i2.232

Abstract

In addition to running the rules set by the government, the activity of Corporate Social Responsibility (CSR) is also carried out by the company in increasing customer loyalty. This study aims to analyze the influence of CSR activities at the local aircraft company and local banking company to customer loyalty mediated by customer trust,C-C(Consumer-Company) identification, and customer satisfaction. Selection of these two industries because ofgrowththat hasoccurredeveryyear. The sample was consumers who have used the services of local aircraft in the last six months and consumers were registered as clients of local banks in the six months before the study began. This study uses Structural Equation Modeling (SEM) and found that for consumers from local aircraft, the company's CSR activities significantly affect customer loyalty through mediation of customer trust, while consumers from  local bank, CSR activities significantly affect the customer loyalty through mediation of c-cidentification.
PENGARUH GAYA KEPEMIMPINAN DAN PENGEMBANGAN KARIR TERHADAP INTENSI TURNOVER: KEPUASAN KERJA SEBAGAI MEDIATOR Saklit, I Wayan
Jurnal Manajemen Vol 21, No 3 (2017): October 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (210.803 KB) | DOI: 10.24912/jm.v21i3.263

Abstract

This study aims to determine the Style of Leadership and Career Development effect on Turnover Intention in PT. Takenaka Indonesia, either directly or through job satisfaction as an intermediary factor. PT. Takenaka Indonesia is a Japanese company, which is engaged in construction services include design, supervision and contractor, established since 1994.The approach used in this study is a quantitative approach, whereas the method used to analyze the research data is The Structural Equation Modeling (SEM). The population in this study were employees of PT. Takenaka Indonesia, both permanent employees and contract employees who were three hundred and ninety-two,and the number of samples is one hundred and ninety-two, which taken using stratified random sampling technique. Based on Statistics test results using SEM analysis technique, it was found that (1) style of leadership and career development had a positive influence on job satisfaction; and (2) The style of leadership and career development a positive influence on turnover intention, either directly or through the Job Satisfaction
Pengaruh Event Value Quity Terhadap Word Of Mouth Melalui Event Vanue Satisvaction : Study Pada Acara Seni Budaya Siti Novita Rizki, Sri Vandayuli Riorini,
Jurnal Manajemen Vol 16, No 3 (2012): October 2012
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2981.888 KB) | DOI: 10.24912/jm.v16i3.434

Abstract

Tujuan pelelitian ini adalah untuk meneliti dan menganalisa  Pengaruh  Event Value Quity Terhadap Word Of Mouth.
The Influence Of Demography And Risk Tolerance Toward Portfolio Invesment Selection Of Post Graduate Students Cindy Hadinata, Farah Margaretha Leon,
Jurnal Manajemen Vol 22, No 3 (2018): October, 2018
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (198.182 KB) | DOI: 10.24912/jm.v22i3.427

Abstract

The purpose of this research is to give empiric evidence from the influence of demography variable toward portfolio investment selection and risk tolerance also the influence of risk tolerance toward portfolio investment selection.   The methodology of this research was used primer data by questionnaire both online and offline to postgraduate students in Jakarta. Data succeeded to be collected for 258 respondents and data analyze method used descriptive statistic, coefficient concordance Kendall W and chi square analyze. The result of this research showed that demography variable significantly influence to investor risk tolerance for Postgraduate students in Jakarta. Gender and age significantly influence to risk tolerance and occupation is not influence to investor risk tolerance for Postgraduate students in West Jakarta. Meanwhile for gender significantly influence to investment portfolio selection. Risk tolerance significantly influence to investment portfolio selection for postgraduate students in West Jakarta.  The implication for investor and investment advisor should understand the demography variable and investor risk tolerance level, therefore they make right investment.
DUKUNGAN AKADEMIK DAN DUKUNGAN SOSIAL SEBAGAI PREDIKTOR NIAT BERWIRAUSAHA MAHASISWA (Studi Pada Mahasiswa Peminatan Kewirausahaan Program Studi S1 Manajemen Fakultas Ekonomi Universitas Tarumanagara) Wiyanto, Hendra
Jurnal Manajemen Vol 19, No 3 (2015): October 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (164.583 KB) | DOI: 10.24912/jm.v19i3.35

Abstract

Penelitian ini dilakukan dengan tujuan untuk menguji dukungan akademik dan dukungan sosial terhadap niat berwirausaha. Sampel yang diambil dalam penelitian ini adalah 60 siswa dari Jurusan Manajemen Fakultas Ekonomi Universitas Tarumanagara melalui metode purposive sampling dengan kriteria sampel yang siswa mengikuti program spesialisasi kewirausahaan. Teknik analisis yang digunakan dalam penelitian ini adalah regresi berganda. Temuan penelitian menunjukkan bahwa (1) dukungan akademik dan sosial dukungan secara bersama-sama berpengaruh signifikan pada niat berwirausaha (2) dukungan akademis secara parsial tidak memiliki dampak yang signifikan terhadap niat berwirausaha (3) dukungan sosial secara parsial memiliki dampak signifikan pada niat berwirausaha.This study was conducted to test the support of academic and social support for entrepreneurial intentions. Samples taken in this study were 60 students from the Faculty of Management Department of Economics, University Tarumanagara through purposive sampling method with sample criteria that students follow entrepreneurship specialization program. The analysis technique used in this study is multiple regression. The findings showed that (1) support the academic and social support jointly significant effect on the intention of entrepreneurship (2) academic support partially does not have a significant impact on the intention of entrepreneurship to students (3) social support partially have a significant impact on entrepreneurial intentions.

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