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Jurnal Manajemen

EJM
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Published by Universitas Tarumanagara

ISSN : 14103583 EISSN : 25498797 DOI : 10.24912

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on management. Jurnal Manajemen invites manuscripts in the various topics include, but not limited to, functional areas of marketing management, finance management, strategic management, operation management, human resource management, e-business, knowledge management, management accounting, management control system, management information system, international business, business economics, business ethics and suistainable, and entrepreneurship

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 610 Documents

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PENGARUH KOMUNIKASI PEMASARAN TERPADU TERHADAP KEPUTUSAN PEMBELIAN PENGUNJUNG SERTA DAMPAKNYA PADA KEPUTUSAN PERPANJANGAN SEWA PENYEWA KIOS DI PALEMBANG SQUARE MALL (PS MALL) Hanafi, Agustina; Wahab, Zakaria
Jurnal Manajemen Vol 20, No 3 (2016): October 2016
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

The aim of this research is to determine the influence of integrated marketing communication to visitorÃ¢â‚¬â„¢s purchasing decisions and their impact on tenantÃ¢â‚¬â„¢s decisions for renewing contract in Palembang Square Mall. The research was conducted by distributing questionnaires to 135 visitors of PS Mall and 101 tenant leases at PS Mall. This research is using Structural Equation Modeling (SEM) with AMOS program to analyze the data. The results indicate that integrated marketing communication of PS Ã‚Â Mall significantly influence the purchasing decision of visitors but has no significant effect on tenant's decision for renewing contract. The results also indicate that visitor's purchase decision also has no significant influence to tenantÃ¢â‚¬â„¢s decision for renewing contract in Palembang Square Mall.

The Role of Electronic Word of Mouth In Improving Brand Image of Online Shop Christina Catur Widayati, Sri Vandayuli Riorini,
Jurnal Manajemen Vol 23, No 1 (2019): February 2019
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Brand image is a strategy that is widely utilized by companies to win the competition. To identify the factors that influence the brand image of online store, empirical study was conducted to analyze the direct influence of electronic customer satisfaction, electronic word of mouth toward the brand image of online store, and to analyze the indirect effect of electronic customer satisfaction toward the brand image of online store through electronic word of mouth. Data were collected from 200 online store consumers and analyzed by Structural Equation Modeling method. From the results of processing data to test the proposed hypothesis, it is known that to improve the brand image of online stores, the online store manager should focus on how to boost the number of consumers who will provide reviews about online stores or push electronic word of mouth. Ã‚Â

STRATEGI PEMERINTAH DAERAH DALAM MENINGKATKAN KINERJA PELAYANAN PUBLIK DI LINGKUNGAN SEKRETARIAT DAERAH KABUPATEN BOLAANG MONGONDOW UTARA Abdussamad, Zuchri; Amala, Ritmon
Jurnal Manajemen Vol 20, No 2 (2016): June 2016
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Penelitian ini bertujuan untuk mengetahui dan mendiskripsikan Strategi Pemerintah Daerah dalam Meningkatkan Kinerja Pelayanan Publik dilingkungan Sekretariat Daerah Kabupaten Bolaang Mongondow Utara dan juga untuk mengetahui serta mendeskripsikan faktor-faktor apa yang menghambat strategi pemerintah daerah dalam meningkatkan kinerja pelayanan publik dilingkungan Sekretariat Daerah Kabupaten Bolaang Mongondow Utara, dengan menggunakan pendekatan fenomenologis, penelitian kualitatif, teknik pengumpulan data dilakukan dengan cara observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukan bahwa Strategi Pemerintah Daerah khususnya dilingkungan Sekretariat Daerah Kabupaten Bolaang Mongondow Utara yakni dengan mengacu pada tiga hal yang menjadi strategi pemerintah daerah yang tertuang dalam renstra yaitu (1). Meningkatkan kompetensi aparatur (2). Mengembangkan SOP dan SPM, (3). Meningkantkan sarana prasarana penunjang. Menunjukan masih sangat jauh dari harapan, hal ini dibuktikan dengan Sumber Daya Manusia yang sangat minim baik dariÃ‚Â kualitas maupun kuantitasnya, penerapan SOP dan SPM yang tidak merata pada bagianbagian organisasi, serta tidak memadainya sarana prasarana penunjang pelayanan publik, utamanya pada IT seperti telekomunikasi maupun fax. Sehingga Pemerintah Daerah perlu meningkatkan pelatihan bimtek untuk pengembangan kompetensi aparatur, SOP dan SPM serta mengimplementasikan dalam kinerja pelayanan publik. Selain itu juga yang menjadi faktor yang menghambat strategi Pemerintah Daerah dalam meningkatkan kinerja pelayanan publik dilingkungan Sekretariat Daerah menunjukan bahwa Sumber Daya Manusia, Mutasi, maupun Anggaran sangatlah berpengaruh, hal ini dikarenakan Sumber Daya Manusia yang rendah, terjadi mutasi yang tidak sesuai dengan keahlian dan harus menyesuaikan lagi dengan lingkungan kerja yang baru, serta anggaran yang sangat minim sehingga tidak dapat mengakomodir segala sesuatu yang dibutuhkan dalam pelayanan publik.This research aims to know and describe the Strategy Of Local Government In Order To Increasing Perform Of Public Service In Environment Secretariat Local Regency of North Bolaang Mongondow and also to know and describe what factors that constraint the strategy of local government to increase perform of public service in that region by using phenomenologist approach in qualitative research, while in order to collect the data, this research use observation, interview, and documentation. The result of research show that the Strategy of Local Government Specifically In Environment Secretariat Local Regency of North Bolaang Mongondow consist of three points that become the strategy of local government that include in plannning strategy, they are (1). Increasing perform of apparatus (2) Develop SOP and SPM (3). Increasing medium and supporting medium. Those all show that still so far from expectation, this case prove by human resources that really minimum both quality and quantity, the implementation of SOP and SPM not balance in parts of organization, and also about the medium and supporting medium of public service are not equal, particularly in IT such as telecom and fax. So that is way, the government should increase training of technological guidance in order to develop competence of apparatus, SOP and SPM and also apply it in perform of public service. Besides that, factor that constraint the strategy of local government to increase perform of public service in that region show that human resources, mutation, and also budget is very influence, this case is because human resources is still minimum, mutation that not appropriate with skill and should adjust with new environment, while the minimum of budget makes it cannot accommodate something which is needed in public service.

Effect of Utilitarian Benefit on Green Brand Equity with Green Brand Image Suryawan, Ian Nurpatria
Jurnal Manajemen Vol 23, No 2 (2019): June 2019
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

The concept of Green Brand Equity (GBE) is a benchmark in determining the degree of value accumulated by green brands based on the function of green products. Many people use mineral water that is taken directly from the packaging and realize to use environmentally friendly mineral water packaging. The packaging must be easily recycled. Results shows Utilitarian Benefit (UB) has a positive effect on Green Brand Equity (GBE) mediated by Green Brand Image (GBI) based on Gender, which men and women have almost concerning for environment friendly packaging. The reason is the environment damage such as environmental pollution includes water pollution, air pollution, environmental damage eg.forest damage, erosion that causes flooding, damage to coral reefs to global warming. The effectiveness of Green Brand Equity (GBE) enhance Green Brand Image (GBI) and brand loyalty including insight environmentally friendly packaging is important to keep the safe environment

Peranan Manajemen Konflik Dalam Organisasi MN, Nuryasman
Jurnal Manajemen Vol 13, No 1 (2009): February 2009
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Managemen conflict constitute part of organization that should we manage as one of precipitous organization

PENGARUH SERVICE FAIRNESS, EMPATHY DAN PHYSICAL ENVIRONMENT TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY Sidharta, Evelina Larisa; Keni, Keni
Jurnal Manajemen Vol 19, No 2 (2015): June 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

: Tujuan penelitian: (a) untuk mengetahui pengaruh service fairness, empathy dan physical environment terhadap customer loyalty; (b) untuk mengetahui pengaruh service fairness, empathy dan physical environment terhadap customer satisfaction; (c) untuk mengetahui pengaruh customer satisfaction dan customer loyalty; (d) untuk mengetahui pengaruh customer satisfaction dalam memediasi service fairness, empathy dan physical environment terhadap customer loyalty. Populasi dalam penelitian ini adalah seluruh pelanggan salah satu kedai kopi di Jakarta. Sampel diperoleh dari pelanggan salah satu kedai kopi di Jakarta Barat. Metode pengambilan sampel dalam penelitian ini adalah teknik purposive dengan jumlah 250 responden.Teknik analisis data menggunakan analisis regresi dan analisis jalur. Hasil penelitian: (a) service fairness, empathy dan physical environment mempunyai pengaruh yang positif terhadap customer loyalty; (b) service fairness, empathy dan physical environment mempunyai pengaruh yang positif terhadap customer satisfaction; (c) customer satisfaction mempunyai pengaruh positif terhadap customer loyalty; (d) customer satisfaction dapat memediasi pengaruh antara service fairness, empathy dan physical environment terhadap customer loyalty.The purposes of this study are: First, to explore the effect among service fairness, empathy and physical environment on customer loyalty. Second, to explore the effect among service fairness, empathy and physical environment on satisfaction. Third, to explore the effect of customer satisfaction on customer loyalty. Fourth, to find out if customer satisfaction is able to mediate service fairness, empathy and physical environment toward customer loyalty.The population of this research are all customers from one of the coffee shopsin Jakarta.The samples are collected from one of coffee shops customers in West Jakarta. The method of data collection is purposive sampling with250 respondents. The technique of data analysis used in this study was regression analysis and mediating test to examine the hypotheses. The results are: (a) the relationship between service fairness, empathy and physical environment have a significant and positive effect toward customer loyalty; (b) the relationship between service fairness, empathy and physical environment have a significant and positive effect toward customer satisfaction; (c) customer satisfaction has a positive effect on customer loyalty; (d) customer satisfaction will mediate the effect between service fairness, empathy and physical environment on customer loyalty

Student Analysis Of Differences Perceptions On Professionalism Of Lecturer In Palembang M. Aris Ganiardi, Delta Khairunnisa, Indri Ariyanti, Nita Novita,
Jurnal Manajemen Vol 23, No 3 (2019): October 2019
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

The research entitled Student Analysis of Differences Perceptions on Professionalism of Lecturer in Palembang. The purpose of this research is to know the perception of student to professionalism of lecturer in vocational and academic education. Data collection was done by distributing questionnaires using 5 Likert scales. Sampling using purposive sampling. Analytical technique used is Structural Equation Model (SEM). The results obtained in this study is there are significant student perception to professionalism of the lecturers, in terms of knowledge, skill and personality. The implication of this research is to be effective, lecturers need a combination of professional knowledge and specialized skills as well as their own personal qualities and experiences.

KEBIJAKAN DIVIDEN DI BURSA EFEK INDONESIA PADA PERUSAHAAN KELOMPOK LQ 45 Hasnawati, Sri
Jurnal Manajemen Vol 21, No 1 (2017): February 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Dividend policy is very important in Finance Management. But until now the concept of dividend policy remains a debatable issue: should corporate profits be distributed or should they be kept as return earnings? In order to address the issue, research on public companies listed on the Indonesian stock exchange on LQ 45 companies is conducted. A model of multiple regression is used to explain what factors should be considered in carrying out the companyÃ¢â‚¬â„¢s dividend policy. The result of this study shows that main factors that should be considered in distributing the cash dividend are investment and leverage that may have an impact on the reduction of dividend. Size and liquidity variables do not affect dividend policy. When this study is related to agency theory, it seems that the companies in the LQ 45 have reduced agency conflict by increasing investment from internal and external sources. The creditors supplied external sources to increase managementÃ‚Â control. The dividends were distributed in order to give a return on shareholders.

MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA M, Agussalim; Ali, Hapzi
Jurnal Manajemen Vol 21, No 3 (2017): October 2017
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

This study aims to analyze the effect of product quality and service quality on brand image and customer satisfaction either partially or simultaneously on Giant Citra Raya Tangerang. The population of this study is Giant Citra Raya customers which averages 2,070,823 / 12/30 = 5752 per day. The sample in this research using Slovin formula is 152 customers. Quantitative analysis method using path analysis, followed by determination analysis (R Square), partial hypothesis testing (t test) and simultaneous (F test) with alpha 5 percent. Before further analyzed first tested the instrument and test the classical assumption. Analytical tool using SPSS version 21.0 for windows. The result of the research shows that product quality and service quality are partially and simultaneously have positive and significant effect on brand image and customer satisfaction, and brand image has influence to customer satisfaction at Giant Citra Raya Tangerang.

Analysis of e-commerce providersÃ¢â‚¬â„¢ role in solving the issues of retail e-commerce logistics in jakarta (study case of pt. Accommerce solusi lestari) Haryanto, Jony Oktavian; Chang, Florencia Irene
Jurnal Manajemen Vol 22, No 1 (2018): February 2018
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

The rapid growth of retail e-commerce in Indonesia is not supported by good logistics infrastructure resulting in various logistics issues. This research focuses on analyzing the role of e-commerce provider in solving retail e-commerceÃ¢â‚¬â„¢s logistic issues in Jakarta through a qualitative research. Interview, field work, and supporting theories are used as the source of data. Researcher uses triangulation method to ensure the validity and reliability of the research. The researcher found out that one of the most important requirements for solving retail e-commerce logistics issues in Jakarta is technology utilization.Ã‚Â

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submisipaper@fe.untar.ac.id

Editorial Address
Fakultas Ekonomi dan Bisnis, Kampus 2 Universitas Tarumanagara Jln. Tanjung Duren Utara No. 1, Grogol, Jakarta Barat, DKI Jakarta, Indonesia, 11470.

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Kota adm. jakarta barat,

Dki jakarta

INDONESIA

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Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Nuryasman MN

Contact Email submisipaper@fe.untar.ac.id

Phone (021) 5655508-9 ext.0326

Journal Mail Official submisipaper@fe.untar.ac.id

Editorial Address Fakultas Ekonomi dan Bisnis, Kampus 2 Universitas Tarumanagara Jln. Tanjung Duren Utara No. 1, Grogol, Jakarta Barat, DKI Jakarta, Indonesia, 11470.

Location Kota adm. jakarta barat, Dki jakarta INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Nuryasman MN

Contact Email
submisipaper@fe.untar.ac.id

Phone
(021) 5655508-9 ext.0326

Journal Mail Official
submisipaper@fe.untar.ac.id

Editorial Address
Fakultas Ekonomi dan Bisnis, Kampus 2 Universitas Tarumanagara Jln. Tanjung Duren Utara No. 1, Grogol, Jakarta Barat, DKI Jakarta, Indonesia, 11470.

Location
Kota adm. jakarta barat,

Dki jakarta

INDONESIA