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Jurnal Ilmiah Manajemen Kesatuan
Published by Institut Bisnis dan Informatika Kesatuan
ISSN : 23377860     EISSN : 2721169X     DOI : https://doi.org/10.37641/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI Kesatuan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Pemasaran
Articles 1,800 Documents
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The Role of Brand Trust, Brand Image, Brand Equity on Repurchase Intention Sutanto, Wullyatri Dewi Risma; Kussudyarsana, Kussudyarsana
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2395

Abstract

In the rapidly growing business world, companies are faced with intense competition due to the emergence of new companies. This research analyzes the role of brand trust, brand image and brand equity on repurchase intention of Wardah brand cosmetics. The aim of this research is to determine brand trust, brand image and brand equity on repurchase intentions. This research uses quantitative analysis with purposive sampling technique. The population of this study were FEB students at Muhammadiyah University, Surkarta who had purchased Wardah cosmetics with a sample of 192 respondents. The data collection technique uses a questionnaire with a standardized Likert scale using SPSS version 26. The analytical method used in this research is multiple linear regression analysis using several variables, namely brand trust, brand image, brand equity and repurchase intention. The results of this research show that brand trust has a significant effect on repurchase intentions, brand image has a positive and significant effect on repurchase intentions, brand equity has a significant effect on repurchase intentions. This is proven by F sig. 0.000 is smaller than 0.05. The R Square value of 0.982 indicates that the ability of the brand trust model (X1), brand image (X2), brand equity (X3) explains the variation in the repurchase intention variable (Y) by 98.2% and the remainder is influenced by other independent variables by 1.8 %.
The Mediating Role of Customer Trust in the Effect of Service Quality and Customer Perceived Value on Customer Satisfaction Dewi, Maya Kumala; Praswati, Aflit Nuryulia
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2396

Abstract

With the continued development of the beauty industry, there has been a real increase in the number of beauty producers and clinics spread throughout Indonesia. This research aims to analyze the influence of service quality and customer perceived value on customer satisfaction which is mediated by trust in beauty clinic users. With a sample size of 100 respondents. After the data was collected, it was analyzed using SmartPLS3.0 software. This research is a type of descriptive quantitative research which aims to provide a further description of the symptoms or phenomena that occur. This is a type of correlation research, which means knowing how the independent variable and dependent variable correlate with each other. The results that can be revealed in this research are that the variable service quality has a significant positive effect on customer satisfaction, service quality has a significant positive effect on trust, customer perceived value has a significant positive effect on customer satisfaction, customer perceived value has a positive and significant effect on trust, trust has a positive effect and significant on customer satisfaction, trust has a negative and insignificant effect mediating service quality on customer satisfaction, trust has a positive and significant effect mediating customer perceived value on customer satisfaction.
The Effect of Green Marketing on Product Purchasing Decisions with E-Wom as a Mediating Variable Romadhany, Yoga Itsna; Hakim, Lukman
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2397

Abstract

Marketing communications in this modern era has experienced very significant developments. The increasingly advanced development of the times demands that everything must change in such a way, keeping up with current developments in the field of marketing communications. The aim of this research is to analyze the influence of Green Marketing on Garnier product purchasing decisions in Surakarta with E-Wom as an intervening variable. This type of research is quantitative research. The population of this research is Garnier product users in Surakarta. This research uses primary data. So the minimum sample that researchers can take is 100 respondents. Sampling technique in this research. using purposive sampling. This research uses SMARTPLS 3.0 software. This research uses Structural Equation Model (SEM) analysis with Partial Least Square (PLS). The results of this research are that Green Marketing has a positive and significant influence on Purchasing Decisions. Green Marketing has a positive and significant influence on E-WOM. E-WOM has a positive and significant influence on purchasing decisions. E-WOM can mediate the relationship between Green Marketing and Purchasing Decisions.
Organizational Behavior Management in Creating Competent Human Resources Syah, Rizky Herdian
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2398

Abstract

This research aims to analyze employment planning in the school environment, including analysis of activities and workload, as well as evaluation of recruitment, selection, training and development of teaching staff. Research background shows that good workforce planning can improve school efficiency and effectiveness. The research method used is analysis of activity and workload data, as well as evaluation of teacher recruitment, selection, training and development. The research results show that workforce planning is more focused on academic and non-academic aspects in recruitment and selection, with less emphasis on behavior change through training. Evaluations are carried out periodically, but there are gaps in program progress and implementation. The implications of these findings indicate the need for increased focus on aspects of behavior change in teacher training and development programs as well as improvements in the assessment and implementation of employment evaluations in schools.
Analysis of the Effect of Brand Resonance and Brand Trust on Brand Loyalty Nizarikhutama, Mohammad Bryan; Murwanti, Sri
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2399

Abstract

Business competition for the products or goods sold. Companies utilize existing resources to obtain superior products. With these resources obtained, you can improve the quality of human resources to meet company needs. The purpose of this research is to analyze whether digital marketing and product quality can influence consumer purchasing decisions on 3Second products in Solo Raya. This research is a quantitative research using a non-probability sampling technique using a purposive sampling method where in this study not all members of the population can be used as a sample, but there are several criteria used so that a person can be used as a sample. The results of this study indicate that digital marketing has no influence on consumer purchasing decisions because it has a t-statistic value <1.96, namely 1.394 and p-values > 0.05, namely 0.164, while product quality has a positive and quite significant influence on purchasing decisions. consumers because it has a t-statistic value > 1.96 which is 6.877 and p-values < 0.05 which is 0.000.
The Effect of Product Knowledge and Market Orientation on Business Performance in MSMEs Dewangga, Rakay Wastu; Nugroho, Sidiq Permono
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2400

Abstract

Globalization has had a significant impact on the business world, especially in terms of expanding market reach and increasing competition. In the growing digital era, information and communication technology has affected many aspects of human life, including the business sector. The development of digital technology has accelerated the pace of business and enabled access to global markets on a larger and more efficient scale. This study aims to analyze the effect of product knowledge and market orientation on firm business performance mediated by product innovation and omnichannel on MSMEs in Boyolali district. There were 100 respondents in this study through an online survey using google form with a Likert scale. The sampling technique uses non probability sampling using the slovin method. Data analysis using SmartPLS. Validity and reliability tests using smart PLS analysis on the outer model. Hypothesis testing using the SmartPLS inner model. The analysis results show that Product Innovation is able to mediate the relationship between Market Oriented and Firm Business Performance and Omnichannel is able to mediate the relationship between Market Oriented and Firm Business Performance.
The Effect of Utility Value, Hedonic Value and Social Value on Sustainable Purchase Intentions Febriyanti, Wahyu Fitri; Irmawati, Irmawati
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2402

Abstract

Consumers not only consider the functional needs of products, but also other values such as personal enjoyment and social values. This research aims to examine the factors influencing sustained purchasing intention among TikTok users in Solo Raya. Within the framework of Utility Value, Hedonic Value, and Social Value, hypotheses are proposed and tested to comprehend the impact of independent variables on purchasing intention, with the mediating role of customer trust. A quantitative method utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) is employed to analyze data collected through the distribution of closed-ended questionnaires to respondents aged 17-30 who have made purchases via TikTok. The research sample comprises 70 respondents from Solo Raya. This study seeks to provide in-depth insights into consumer behavior in the digital era, specifically focusing on the TikTok platform. Practical implications encompass guidelines for e-commerce practitioners to understand and enhance factors influencing sustained purchasing intention. Additionally, this research contributes to the literature on the influence of values and trust in the context of online purchasing, particularly through social media platforms.
The Effect of Brand Image, Brand Trust and Customer Experience on Brand Loyalty Afiftama, Ilham; Nasir, Moechammad
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2403

Abstract

The purpose of this study was to analyze the effect of brand image, brand trust, customer experience, on brand loyalty in Baberking haircut services. This research method is quantitative. This study uses primary data, namely data obtained directly from respondents through filling out questionnaires. The sampling technique in this study was non probability sampling. The population in this study were all people who used haircuts at Baberking haircut services in Solo Raya. The sample in this study were respondents who had used haircut services at Baberking Solo Raya. The number of samples in this study were 200 respondents. Data analysis in this study is quantitative analysis using Partial Least Square (PLS) analysis. The software used in this research is Smart PLS version 3.0. The results of this study are Based on the results of the analysis and discussion that has been carried out in this study, it is found that brand image has a significant effect on brand loyalty in Barberking Solo Raya haircut services. Brand trust has a significant effect on brand loyalty in Barberking Solo Raya haircut services. Customer experience has a significant effect on brand loyalty at Barberking Solo Raya haircut services.
The Effect of Trust on Customer Loyalty through Customer Satisfaction Susanto, Erlans Firman; Pandjaitan, Dorothy Rouly Haratua
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2404

Abstract

The growth of the tourism sector in Indonesia, particularly in the fast-food restaurant industry, has created significant investment opportunities. The phenomenon of lifestyle changes in urban communities, where time is a crucial factor, has driven interest in convenient and easily accessible fast-food. McDonald's, as a key player in this industry, continues to develop adaptive marketing strategies by introducing innovations and attractive promotions. Customer trust and satisfaction are the keys to maintaining and expanding market share. This research aims to investigate the influence of trust on customer satisfaction and loyalty, and whether trust affects customer loyalty through customer satisfaction, focusing on McDonald's consumers in Bandar Lampung. A quantitative research method with a deductive approach was employed, and a sample of 110 respondents was selected using purposive sampling. Data analysis involved statistical methods and the Smartpls 4.0 application. The research results indicate that trust has a positive and significant impact on customer satisfaction and loyalty. The implications of these findings provide insights for companies, especially McDonald's, to enhance customer trust and satisfaction in efforts to maintain competitiveness in the competitive fast-food industry.
Qualitative Analysis of the Perceived Value of Repeat Visits at the Wonokromo Traditional Market in Surabaya Auliyah, Ruodlotul
Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 3 (2023): JIMKES Edisi Desember 2023
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research aims to determine the role of perceived value in the intention to revisit the Wonokromo Traditional Market, Surabaya. This study used qualitative research methods. As in the stages of conducting observations, interviews, and documentation. The data source was obtained when conducting direct research at the Wonokromo Traditional Market, Surabaya. The research results show that the analysis of perceived value in intention to revisit the Wonokromo Surabaya Traditional Market looks at quality, emotional, price, and social value. The presence of new visits by visitors, because they received information from previous visitors’ experiences, is evidence that visitors get a high level of satisfaction with their shopping experience, which is then realized through recommendations for visits for new visitors. Theoretically, the findings of this research contribute to the understanding of the multifaceted nature of perceived value in the context of traditional markets, emphasizing the interconnected roles of quality, emotional, price, and social values. Additionally, the observed phenomenon of new visits driven by positive word-of-mouth and shared experiences underscores the significance of social influence in shaping consumer behavior, suggesting that the perceived value not only influences individual intentions but also propagates through social networks, highlighting the broader social implications of consumer satisfaction and recommendation behaviors in traditional market settings.

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