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Jurnal Media Teknik dan Sistem Industri
Published by Universitas Suryakancana
ISSN : 25810561     EISSN : 25810529     DOI : https://doi.org/10.35194/jmtsi.v4i1.844
Core Subject : Science, Engineering,
Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering
Jurnal Media Teknik dan Sistem Industri (JMTSI) is a publication media for papers with the scope of industrial-engineering field and other relevant fields such as and not limited to: Industrial systems Manufacturing systems Systems Engineering & Ergonomics Industrial Management Supply Chain and Logistics
Arjuna Subject : Teknik (semua kategori) - Tenik Industri dan Manufaktur
Articles 129 Documents
 3   4   5   6   7 
Metode Penilaian Kondisi Jembatan Beton Prategang Hasanudin, Hasanudin
Jurnal Media Teknik dan Sistem Industri Vol 1 (2017)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v1i0.202

Abstract

Abstract— Bridges as one of the infrastructure that plays a role in supporting ground transportation, during it service will experience a decrease in conditions caused by the influence of traffic loads, weather effects, environmental influences or other influences. To eliminate the interference required maintenance. A building maintenance including a bridge is preceded by a condition checking activity, and subsequent assessment of conditions. During this examination and assessment of the condition of the bridge refers to the method of inspection and assessment of the conditions set in Bridge Management System (BMS) 1993. There are still weaknesses in the assessment of conditions with Bina Marga BMS caused by the absence of methods of assessing the condition of prestressed concrete bridges. This research is a development of BMS condition assessment, to be used as an assessment of prestressed concrete bridge condition. The object of this research is focused on prestressed precast concrete bridge, namely Kiaracondong Bridge (Bandung) and Cimindi bridge (Cimahi) West Java. The method of assessing the condition undertaken is the examination of damage to the bridge components (physical indicator) through visual inspection, not equipped with destructive and non destructive testing (advanced stage of inspection). Assessment of the conditions developed is the assessment of conditions on the security aspects of the structure and aspects of traffic convenience, where the structure security aspect is the multiplication of the condition of the main part of the building over the bridge. After doing research it can be seen that Cimindi bridge condition value is 3,5-4,25 (need monitoring) and Kiaracondong bridge (very good). The deficiency in the method of assessing the condition in this study is that the assessment of the condition of the bridge is done visually only, so it can not predict the damage to the prestressed concrete components inside. Further examination is required after examination and assessment of this condition is done especially when it is found suspicious things.Keywords: Bridge Management System; Assessment of bridge condition; Prestressed Concrete
Analisis Pengaruh Kecelakaan Kerja Terhadap Pemenuhan Target Produksi Dengan Regresi Linier di PD Tahu Al-Barokah Masrofah, Isma; Hermawan, Fery
Jurnal Media Teknik dan Sistem Industri Vol 3, No 2 (2019)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v3i2.774

Abstract

Abstract— PD Tahu Al-Barokah is a company engaged in the production of tofu by utilizing soybeans as its main raw material. This company is one company that actively produces tofu every day to meet consumer demand, especially in the district of Cianjur. The problem in PD. Know Al-Barokah is the high level of work accidents in the production department. Where this study aimed to find out how much influence the level of work accidents on meeting production targets. The method used in this study is linear regression. The results of the correlation / relationship value (R) of 0.779 obtained the output obtained a coefficient of determination (R Square) of 0.607 which means that the influence of the work accident variable on the variable fulfillment target of 60.7%. Abstrak— PD Tahu Al-Barokah merupakan perusahaan yang bergerak dibidang produksi tahu dengan memanfaatkan kedelai sebagai bahan baku utamanya. Perusahaan ini merupakan salah satu perusahaan yang aktif memproduksi tahu setiap harinya untuk memenuhi permintaan konsumen khususnya di kabupatun cianjur. Permasalah yang ada di PD Tahu Al-Barokah yaitu  adanya kecelakaan kerja pada bagian produksi, yang diprediksi menjadi penyebab tidak tercapainya target pemenuhan produksi. Penelitian ini ditujukan untuk mengetahui seberapa besar pengaruh tingkat kecelakaan kerja terhadap pemenuhan target produksi. Metode yang digunakan pada penelitian ini yaitu regresi linier. Pengaruh variabel kecelakan kerja terhadap variabel pemenuhan target poduksi di PD Tahu Al-Barokah tidak signifikan,  dengan persamaan regresi linier Y = 10432,638 - 66,057X. Hasil nilai korelasi / hubungan (R) yaitu sebesar 0,224 didapat output tersebut diperoleh koefisien determinasi (R Square) sebesar 0,05 yang terdapat pengertian bahwa pengaruh variabel kecelakan kerja terhadap variabel pemenuhan target poduksi sebesar 5 %.
Perencanaan Distribusi Gas LPG 3 kg Menggunakan Metoda Distribution Requirement Planning (DRP) di PT Anugrah Ditamas Lestari Suryana, Hendy; Faruk, Umar
Jurnal Media Teknik dan Sistem Industri Vol 1 (2017)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v1i0.48

Abstract

Gas is a contributing factor in various industrial and household activities. PT Anugrah Ditamas Lestari is one of the 3kg lpg gas agent that was established since 2008. The problem that happened in PT Anugrah Ditamas Lestari is that lpg gas sales will be hampered and can not be done in a timely manner will eventually cause loss. Forecasting Linear Regression starts from January 2015 to December 2016, while the DRP (distribution requirement planning) applied in research in gas agents is to know the needs for each base it can be known from the value of gross requirement. the need for a hilman base in 2016 is 63728 tubes / year, Asep.R 58898 tubes / year, Dedin 59961 tubes / year, Didin 58524 tubes / year, muhyidin 8771 tubes / year, suherman 77919 tubes / year, Haris 60108 tubes / year , Ujang 62964 tube / year, Irfan 54095 tube / year while for the maman base of 56826 tubes / year. As for knowing the needs and determining the delivery of lpg gas to each base can be seen from the calculation of pland order release, for the Hilman base it needs a gas supply of 63700 tubes / year, while for Dedin 58900 tubes / year, Didin 59800 tubes / year, muhyidin 8700 tubes / year, suherman 77800 tubes / year, Haris 59900 tubes / year, Ujang 62500 tubes / year Irfan 53600 tube / year, while for the maman base needs lpg gas supply of 56800 tubes / year calculation of DRP needs lpg gas most is suherman base as much as 77800 tubes / year.Keywords: linear regression forecasting, DRP (Distribution Requirement Planning) gross requitment and Plannd order release 
Penilaian Konsumen Millennial terhadap Tingkat Usabilitas Produk Smartphone Orshella, Devy Dwi; Saputro, Widodo Andri
Jurnal Media Teknik dan Sistem Industri Vol 2, No 2 (2018)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v2i2.415

Abstract

Perkembangan teknologi smartphone di Indonesia saat ini tentunya tidak terlepas dari pengaruh gaya hidup generasi millennial. Dimana kelompok konsumen muda ini dikenal sebagai generasi yang paling terkoneksi secara sosial dan sangat mendominasi jumlah pengguna smartphone di Indonesia dalam tiga tahun terakhir. Salah satu perkembangan teknologi tersebut terdapat pada interface produk smartphone. Semakin baik tingkat usabilitas suatu interface, tentunya semakin memudahkan penggunanya dan menimbulkan loyalitas terhadap produk tersebut. Sehingga penelitian ini dilakukan untuk mengetahui perbandingan tingkat usabilitas interface dua produk smartphone terlaris di Indonesia, yakni Iphone dan Samsung. Penelitian dilakukan dengan metode observasi langsung terhadap responden yang mewakili populasi generasi millennial di Kabupaten Ciamis. Responden akan menyelesaikan 10 tugas sebanyak empat kali percobaan pada masing-masing interface. Hasil penelitian ini menunjukkan bahwa interface Samsung lebih unggul pada dimensi efficiency, error, dan memorability. Sedangkan interface Iphone lebih unggul pada dimensi learnability dan satisfaction. Disamping itu, terdapat pula rekomendasi usulan perbaikan yang dapat dilakukan oleh para pengembang untuk penyempurnaan interface produk smartphone.
Analisis Pemilihan Supplier Hebel Dengan Menggunakan Metode Simple Additive Weighting (SAW) Di PT. Inti Bekasi Raya Heryansyah, Imam Ziqriya; Ilmaniati, Anita
Jurnal Media Teknik dan Sistem Industri Vol 4, No 2 (2020)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v4i2.1044

Abstract

Abstract— PT. Inti bekasi Raya is a company in the contracting sector, founded in 2016. The company is often faced with problems in selecting suppliers of lightweight bricks (hebel) because after the supplier is selected, problems often occur such as poor quality (broken, poor adhesion, moss and others) so that it affects the reduced quantity of hebel. This study aims to determine the most appropriate decision making in selecting hebel suppliers (size 7.5x20x60cm) based on predetermined criteria. The method to be used is Simple Additive Weighing (SAW) by using 5 alternative suppliers and 4 product criteria that have been determined by PT. Inti Bekasi Raya. The product criteria are price, quality, speed of delivery and volume. The ranking result obtained with the largest value is V3 (Akbar Jaya) with a value of 97.87 so that Akbar Jaya was chosen as the best supplier for PT. Inti Bekasi Raya.Keywords— Decision making; Simple Additive Weighing (SAW); supplier selection Abstrak— PT. Inti bekasi Raya adalah perusahan  di bidang kontraktor, berdiri sejak 2016. perusahaan sering dihadapkan permasalahan dalam pemilihan supplier bata ringan (hebel) karena setelah supplier terpilih pun sering terjadi permasalahan-permasalahan seperti kualitas yang jelek (patah, daya rekat yang tidak kuat, berlumut dan lain-lain) sehingga mempengaruhi terhadap berkurangnya kuantitas hebel. Penelitian ini bertujuan untuk mengetahui pengambilan keputusan dalam pemilihan supplier hebel (ukuran 7,5x20x60cm) yang paling tepat berdasarkan kriteria yang telah ditentukan. Metode yang akan digunakan adalah Simple Additive Weighing (SAW) dengan menggunakan 5 alternatif supplier dan 4 kriteria produk yang telah ditentukan oleh pihak PT. Inti Bekasi Raya. Kriteria produknya adalah harga, kualitas, kecepatan pengiriman dan volume. Hasil perangkingan yang didapat dengan nilai  terbesar yaitu V3 (Akbar Jaya) dengan nilai 97,87 sehingga Akbar Jaya terpilih sebagai supplier terbaik untuk PT. Inti Bekasi Raya.Kata kunci— Pengambilan keputusan; Simple Additive Weighing (SAW); pemilihan supplier
Strategi Mitigasi Risiko Produktivitas Pada Proses Assembly Hospital Equipment Hendradewa, Andrie Pasca; Ma'arij, Adienta Mustika
Jurnal Media Teknik dan Sistem Industri Vol 5, No 1 (2021)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v5i1.1214

Abstract

The rapid development of technology and industrialization demands an increasing need for strategic planning. One of the strategies needed for a company to remain competitive in the industrialized world is to increase productivity. However, practically several companies still experience difficulties in making efforts to increase productivity so that the productivity achieved is not optimal. The same thing happened at PT. Mega Andalan Kalasan, especially on the Assembly Unit of the Hospital Equipment. Where the productivity achieved cannot be categorized as optimal because it can be seen from the number of non-value added activities that occur in assembly process. Among the products produced, it is known that the Operating Table Manual product has the highest percentage of non-value added activity, which is 30% of the total cycle time. This study aims to identify risks using the Failure Mode and Effect Analysis (FMEA) method and design a mitigation strategy as an initial effort to improve productivity by minimizing non-value added activities. The identification results show that there are 22 risks with moderate severity but high occurrence. Recommendations in the form of implementing better quality control on incoming materials are one of the strategies which capable of mitigating 40% of the risk of existing non value added activities. Adanya perkembangan teknologi dan industrialisasi yang semakin pesat menuntut kebutuhan akan perencanaan strategi semakin meningkat. Salah satu strategi yang dibutuhkan agar sebuah perusahaan dapat tetap bersaing di dunia perindustrian adalah dengan meningkatkan produktivitas. Namun pada penerapannya, beberapa perusahaan masih mengalami kesulitan dalam melakukan upaya peningkatan produktivitas sehingga produktivitas yang dicapai belum optimal. Hal yang serupa terjadi di PT. Mega Andalan Kalasan, khususnya pada lantai kerja Assembly unit Hospital Equipment. Dimana produktivitas yang dicapai belum bisa dikatakan optimal karena terlihat dari banyaknya non value added activity yang terjadi pada proses assembly. Diantara sejumlah produk yang dihasilkan, diketahui bahwa pengerjaan produk Operating Table Manual memiliki persentase non value added activity yang tertinggi yaitu sebanyak 30% dari total waktu siklusnya. Penelitian ini bertujuan untuk mengidentifikasi risiko dengan menggunakan metode Failure Mode and Effect Analysis (FMEA) dan merancang strategi mitigasi sebagai upaya awal untuk memperbaiki produktivitas dengan meminimalisir aktivitas non value added. Hasil identifikasi menunjukkan terdapat 22 risiko dengan tingkat severity sedang namun memiliki occurence yang tinggi. Rekomendasi berupa penerapan quality control yang lebih baik terhadap incoming material menjadi salah satu strategi yang mampu memitigasi 40% risiko aktivitas non value added yang ada.
Analisis Pengaruh Kecelakaan Kerja terhadap Produktivitas Kerja di CV. Karya Nugraha Masrofah, Isma; Michael, Muhamad
Jurnal Media Teknik dan Sistem Industri Vol 4, No 2 (2020)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v4i2.1073

Abstract

Abstract— CV. Karya Nugraha is a company engaged in manufacturing which produces medical devices or medical devices. CV. Karya Nugraha was founded in 2004. CV. Karya Nugraha does not escape the problems faced, such as disorganized storage of goods before processing which hinders the production process which can lead to work accidents. So that companies need control planning in the case of work accidents. This study aims to determine whether the level of work accidents affects the productivity level of employees at CV. Karya Nugraha. Based on the results of the study, the frequency of work accidents in 2016-2017 did not increase or decrease but productivity increased from 0.9902 to 0.9921, This is influenced by the level of the number of hours worked which increases every year and is influenced by the number of hours of work lost that are less in 2017, which means a smaller accident severity.Keywords— Work Accidents, Occupational Accident Frequency, Severity, Productivity Abstrak— CV. Karya Nugraha merupakan perusahaan yang bergerak di bidang manufaktur yang memproduksi alat-alat kesehatan atau alat-alat medis. CV. Karya Nugraha berdiri pada tahun 2004. CV. Karya Nugraha tidak luput dari masalah yang dihadapi seperti tidak teraturnya tempat penyimpanan barang sebelum diolah yang sangat menghambat dalam proses produksi yang dapat mengakibatkan kecelakaan kerja. Sehingga perusahaan perlu perencanaan pengendalian dalam kasus kecelakaan kerja. Penelitian ini bertujuan untuk mengetahui apakah tingkat kecelakaan kerja berpengaruh pada tingkat produktivitas karyawan di CV. Karya Nugraha. Berdasarkan hasil penelitian, tingkat frekuensi kecelakaan kerja pada tahun 2016-2017 kecelakaan tidak mengalami kenaikan maupun penurunan tetapi produktivitas mengalami peningkatan dari 0,9902 ke 0,9921, hal ini di pengaruhi oleh tingkat jumlah jam kerja yang meningkat setiap tahunnya dan dipengaruhi oleh jumlah jam kerja hilang yang lebih sedikit di tahun 2017, yang berarti tingkat keparahan kecelakaan yang lebih kecil.Kata kunci— Kecelakaan Kerja, Frekuensi Kecelakaan Kerja,  Severity, Produktivitas  
Analisis Karakteristik Wilayah Transmisi Covid-19 dengan Menggunakan Metode K-Means Clustering Utari, Dina Tri
Jurnal Media Teknik dan Sistem Industri Vol 5, No 1 (2021)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v5i1.1220

Abstract

Since the beginning of 2020, Indonesia has become one of the countries affected by the Covid-19 pandemic. Various efforts have been made by the government to prevent wider disease transmission. Large-scale social restrictions are one of the efforts that have been made by the Government. Bali Province is one of the areas where there are quite a lot of community activities, considering that Bali is a tourist destination that is in great demand by local and foreign tourists. This study aims to see the incidence of positive cases of Covid-19 based on the type of Covid-19 transmission that has occurred in all areas of Bali, so that the mitigation design can be adjusted based on the characteristics of the source of infection in various existing areas. The results show that based on the transmission source, it can be grouped into four clusters that have their respective characteristics. The proposed mitigation strategies include restrictions on local transmission and domestic travel for areas in clusters 1, 2, and 3. Meanwhile, restrictions on local transmission and overseas travel are in the 4th cluster. Sejak awal tahun 2020, Indonesia menjadi salah satu negara terkena pandemi Covid-19. Berbagai upaya telah dilakukan oleh pemerintah untuk mencegah transmisi penyakit yang lebih luas. Pembatasan sosial berskala besar menjadi salah satu upaya yang telah dilakukan oleh Pemerintah. Provinsi Bali merupakan salah satu wilayah yang cukup banyak terjadi aktivitas masyarakat, mengingat Bali merupakan kawasan destinasi wisata yang banyak diminati wisatawan lokal maupun mancanegara. Penelitian ini bertujuan untuk melihat kejadian kasus positif Covid-19 berdasarkan jenis transmisi Covid-19 yang terjadi di seluruh wilayah Bali, sehingga rancangan mitigasi dapat disesuaikan berdasarkan karakteristik sumber infeksi di berbagai wilayah yang ada. Hasil menunjukkan, bahwa berdasarkan sumber transmisi dapat dikelompokkan menjadi empat cluster yang memiliki karakteristik masing-masing. Usulan strategi mitigasi yang diberikan antara lain pembatasan transmisi lokal dan perjalanan dalam negeri untuk wilayah yang berada pada cluster 1, 2, dan 3. Sedangkan pembatasan transmisi lokal serta perjalanan luar negeri pada cluster ke-4.
Aksesibilitas Pelabuhan Kuala Tanjung dalam Mendukung Kelancaran Arus Barang di Kawasan Ekonomi Khusus (KEK) Sei Mangkei, Provinsi Sumatera Utara Suryana, Hendy
Jurnal Media Teknik dan Sistem Industri Vol 4, No 2 (2020)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v4i2.1058

Abstract

Abstract— The Sei Mangkei Special Economic Zone (SEZ ), which is located in Bosar Maligas District, Simalungun Regency, North Sumatra Province, with an area of 2,002.77 hectares is stipulated by Government Regulation No. 29 of 2012 in the context of developing new industrial areas directed at industries, based on natural and mineral resources and utilizing strategic geographic location. The success and continuity of the Sei Mangkei SEZ will be determined by the transportation and logistics infrastructure that plays a role in the smooth flow of goods transportation from the Sei Mangkei SEZ to the Port of Tanjung which has a strategic role as a marine transportation logistics hub. The purpose and objective of this study is to analyze the prospects and integration of transportation and logistics facilities and infrastructure at the Kuala Tanjung Port-Sei Mangkei SEZ, in order to realize an integrated transportation and logistics facilities and infrastructure for the development of accessibility of the Kuala Tanjung Port-Sei Mangkei SEZ. Based on the research it is known that port accessibility is increasing, rail and truck modes of transportation can be applied and the need for traffic management and engineering. Keywords— SEZ Sei Mangkei; accessibility; Kuala Tanjung Port; supply chain system; train; truck. Abstrak— Kawasan Ekonomi Khusus (KEK) Sei Mangkei yang berlokasi di Kecamatan Bosar Maligas, Kabupaten Simalungun, Propinsi Sumatera Utara, dengan luas 2.002,77 hektar ditetapkan melalui Peraturan Pemerintah Nomor 29 tahun 2012 dalam rangka pengembangan kawasan-kawasan industri baru yang diarahkan pada industri-industri berbasis sumber daya alam dan mineral serta memanfaatkan lokasi geografis yang strategis. Keberhasilan dan kelangsungan KEK Sei Mangkei akan ditentukan oleh infrastruktur transportasi dan logistik yang berperan dalam kelancaran arus angkutan barang dari KEK Sei Mangkei ke Pelabuhan Tanjung yang mempunyai peran strategis sebagai logistics hub transportasi laut. Maksud dan tujuan penelitian ini adalah melakukan analisis tentang prospek dan keterpaduan sarana dan prasarana transportasi dan logistik di Pelabuhan Kuala Tanjung-KEK Sei Mangkei, guna mewujudkan keterpaduan sarana dan prasarana transportasi dan logistik untuk pengembangan aksesibilitas Pelabuhan Kuala Tanjung-KEK Sei Mangkei. Berdasarkan penelitian diketahu bahwa aksesibilitas pelabuhan meningkat, moda angkutan kereta api dan truk dapat diterapkan serta perlunya manajemen dan rekayasa lalu lintas.Kata kunci— KEK Sei Mangkei; aksesibilitas; Pelabuhan Kuala Tanjung; sistem rantai pasok; kereta api; truk.
Analisis Karakteristik Konsumen Hotel “X” dengan Menggunakan Metode K-Means Clustering Hidayat, Taofik; Putro, Bramantiyo Eko
Jurnal Media Teknik dan Sistem Industri Vol 4, No 2 (2020)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v4i2.995

Abstract

Abstract— Hotel "X" has a problem with a marketing strategy that is incompatible with the characteristics of consumers staying at the hotel "X". This is because the hotel "X" does not yet know the characteristics of its consumers. The marketing strategy that is not optimal also affects the occupancy rate of the "X" hotel. This problem can be seen from the fluctuating number of overnight stayers. So that the number of hotel visitors is small. The purpose of this study is to determine the marketing strategy that is following the characteristics of consumers in the hotel "X", using the K-means clustering method. The research data collection was done by collecting secondary data based on historical data of Hotel "X", which amounted to 725 transactions. The data collected is data on gender, room type, travel companions, length of stay, price, area of origin, booking method. Data processing using the k-means clustering method was carried out with the help of SPSS 20. The results of the analysis of the k-means clustering method were gender, type of room booked, number of friends, length of stay, room price ordered, nationality, booking method. This study obtained 3 clusters. The first cluster is a cluster that often books economical rooms and orders online called online-low customer. The second cluster is the medium customer, namely the consumer cluster that orders middle classrooms, and the 3rd cluster which is similar to the 1st cluster but ordering through media other than online, namely the offline-manual customer.Keywords— Consumer characteristic, Hotel, K-means clustering. Abstrak— Hotel “X” memiliki permasalahan pada strategi pemasaran yang tidak sesuai dengan karakteristik konsumen yang menginap di hotel “X”. Hal ini dikarenakan hotel “X” belum mengetahui karakteristik konsumennya. Strategi pemasaran yang belum maksimal juga mempengaruhi tingkat okupansi hotel “X”. Permasalahan ini terlihat dari jumlah penginap selama 1 bulan yang fluktuatif. Sehingga jumlah pengujung hotel sedikit. Tujuan penelitian ini untuk mengetahui strategi pemasaran yang sesuai dengan karakteristik konsumen di hotel “X”, dengan metode K-means clustering. Pengumpulan data penelitian dilakukan dengan cara mengumpulkan data sekunder berdasarkan data historis Hotel “X” yang berjumlah 725 transaksi. Data yang dikumpulkan adalah data jenis kelamin, tipe kamar, teman perjalanan, lama menginap, harga, asal daerah, metode booking. Pengolahan data dengan metode k-means clustering dilakukan dengan bantuan SPSS 20. Hasil analisis dari metode k-means clustering faktor yang berpengaruh adalah jenis kelamin, tipe kamar yang dipesan, jumlah teman, lama menginap, harga kamar yang di pesan, kewarganegaraan, metode booking. Penelitian ini memperoleh 3 cluster. Cluster pertama merupakan cluster yang sering memesan kamar ekonomis dan memesan secara daring disebut ­online-low customer. Cluster ke-2 bernama medium customer yaitu cluster konsumen yang memesan kamar kelas menengah, dan cluster ke-3 yang mirip dengan cluster ke-1 tapi memesan melalui media selain daring yaitu offline-manual customer.Kata kunci— Karakteristik konsumen, Hotel, K-means clustering. 

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