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JURNAL HOSPITALITI DAN PARIWISATA
Published by PolimdoSains
ISSN : 23548355     EISSN : 26217791     DOI : https://doi.org/10.35729/jhp.v3i2
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Hospitaliti dan Pariwisata merupakan jurnal ilmiah bidang ilmu Hospitaliti dan Kepariwisataan yang menerbitkan hasil - hasil studi, kajian dan penelitian ilmiah baik dari kalangan akademisi maupun praktisi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 78 Documents
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STRATEGI PENGEMBANGAN DAN PENGELOLAAN HOMESTAY DI DESA WISATA KULU Caroles, Krisliana Putri Ema; Lagarense, Bet El SIlisna; Polii, Bernadain D.
HOSPITALITI DAN PARIWISATA Vol 8 No 2 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i2.154

Abstract

This study aims to analyze the development and management strategies of homestays in Kulu TourismVillage as part of efforts to improve service quality and community-based tourism attractiveness. Theresearch employed a qualitative approach with data collection techniques including in-depthinterviews, participatory observation, and documentation. The findings reveal that the developmentstrategies focus on enhancing local human resource capacity through hospitality training, digitalpromotion, and the utilization of local cultural and natural assets. Meanwhile, the managementstrategies emphasize community-based governance, collaboration with village authorities and tourismagencies, and service standardization. Major challenges include limited infrastructure, humanresources, and access to digital marketing. Therefore, a sustainable collaborative approach involvinglocal communities, government, and tourism stakeholders is essential to support homestays as a pillarof the local economy in Kulu Tourism Village
PENGOLAHAN BIJI JAGUNG MENJADI CORNFUSE NATURAL CHOICE SEBAGAI ALTERNATIF MINUMAN SEHAT Rajamuddin, Sintia; Pesik, Vena; Maronrong, Nabila Sanzabila; Permana, Dimas Ero; Towoliu, Benny Irwan
HOSPITALITI DAN PARIWISATA Vol 8 No 2 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i2.155

Abstract

The growing public awareness of healthy lifestyles has led to a shift in consumption patterns,particularly in reducing the intake of caffeinated beverages such as coffee. The adverse effects ofcaffeine including sleep disturbances, anxiety, and dependency underscore the need for healthier andmore natural alternatives. This study aimed to develop Cornfuse Natural Choice, a functionalbeverage derived from sweet corn, formulated to resemble coffee in aroma, taste, and appearance, yetfree of caffeine. Corn was selected for its nutritional profile, including dietary fiber, B vitamins, andantioxidants, as well as its naturally pleasant flavor and consumer acceptance. The researchemployed a design-based approach, utilizing data collection methods such as experimentation,interviews, and organoleptic testing. A total of 13 respondents—comprising academics, students, thegeneral public, and industry practitioners—participated in evaluating the product’s sensory attributesand packaging. The production process involved stages of cleaning, drying, roasting, cooling,grinding, and packaging. Findings indicated that a 30-minute roasting period yielded the mostpreferred sensory characteristics, closely mimicking coffee while preserving corn's distinctive notes.Cornfuse Natural Choice demonstrates strong potential for commercialization as a nutritious,caffeine-free beverage alternative in the functional food and drink market.
ANALISIS KUALITAS PELAYANAN PADA ATRAKSI WISATA MANGROVE DESA WISATA BUDO Gumirot, Rivaldo Alfa; Takaendengan, Mita E.; Lewan, Yurike
HOSPITALITI DAN PARIWISATA Vol 8 No 2 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i2.156

Abstract

Tourism is an important sector in the Indonesian economy, including in North Sulawesi, with theMangrove ecotourism of Budo Village which has great potential. However, the quality of service andhospitality at this tourist attraction still needs to be improved to attract tourists. This study aims toanalyze the quality of service and hospitality at the Budo Village Mangrove tourist attraction, andprovide recommendations for necessary improvements. The research method used is a qualitativeapproach with a descriptive design. Data were collected through observation, interviews, anddocument studies. Researchers conducted interviews with 30 tourists who had visited, and made directobservations at the location. Indicators used to analyze service quality include five indicators, namelytangible, reliability, assurance, empathy, and responsiveness, while hospitality is analyzed throughpolite, kind, and friendly attitudes. The results showed that the quality of service at the Budo VillageMangrove tourist attraction was adequate, but there were still shortcomings, especially in terms ofcleanliness and speed of service. Tangible and reliability indicators show that facilities are good, butwaste management and food delivery time need to be improved. Hospitality is generally good, but thefriendly attitude of reception staff and cashiers still needs to be improved. The researcher alsofound that the manager's attention to visitors was lacking, which impacted the tourist experience.The conclusion of this study is that although Budo Village Mangrove Tourism attraction has providedsatisfactory services, there are still some aspects that need to be improved to enhance the touristexperience. Suggestions for managers include improving cleanliness, training staff to improve friendlyattitudes, and providing security tools. Future research is recommended to expand the scope ofvariables studied and use quantitative methods to gain a more comprehensive understanding.
STRATEGI PEMASARAN PULAU PANIKI UNTUK MENINGKATKAN KUNJUNGAN WISATAWAN DI DESA KULU KABUPATEN MINAHASA UTARA Husain, Yusuf Surya; Takaendengan, Mita Erdiaty; Tuwaidan, Altje E; Lumare, Mercy Ariane; Rondonuwu, Diane Olga
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.159

Abstract

This study discusses efforts to design effective marketing strategies to increase the number of tourist visits to Paniki Island, located in Kulu Village, Wori District, North Sulawesi. The island holds significant potential as a marine tourism destination due to its natural beauty, well-preserved mangrove ecosystems, and serene atmosphere. However, the development of tourism on Paniki Island is still hindered by insufficient supporting facilities, limited transportation access, and inadequate promotion. Using a descriptive qualitative approach and SWOT analysis, data was collected through field observations and in-depth interviews with tourists and local community leaders. The research findings indicate that Paniki Island's main strengths lie in its natural beauty and educational tourism potential, while its primary challenges are the lack of facilities and accessibility. Opportunities that can be leveraged include government support, the trend toward nature-based tourism, and the potential for cross-sector collaboration. Meanwhile, threats include competition with other destinations and the risk of environmental damage due to unsustainable management. Based on these findings, a WO (Weakness–Opportunity) strategy is recommended, which involves leveraging external opportunities to address internal weaknesses. Suggested steps include improving facilities, intensifying digital promotion, involving local communities in tourism management, and developing conservation-based tourism. With the implementation of the right strategy, Paniki Island has the potential to become a sustainable flagship tourism destination that provides economic benefits for the surrounding community.
IDENTIFIKASI DAN ANALISIS POTENSI KELURAHAN KARANG RIA DALAM MENDUKUNG PENGEMBANGAN DESTINASI WISATA LOKAL Kondoj, Telly Hetty Isje; Sendow, Deby Christiani; Takaendengan, Mita Erdiaty; Lagarense, Bet El Silisna
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.160

Abstract

Manado City is one of the cities known as a Tourist Destination Area in the Eastern Region of Indonesia. The Manado City Government wants to develop sectors that are directly related to economic improvement, including the Tourism sector. Daseng Karangria is one of the potential culinary tourism areas that supports the development of tourism in Manado City. This research aims to identify the potentials of Daseng Karangria Culinary Tourism. A qualitative descriptive method is used in this study using a SWOT (Stenght, Weakness, Oppurtunity, Threats) analysis approach . The data collection technique is to make observations in the field and communicate with MSMEs, visitors and the local government. And the results show that Daseng Karangria has a strong culinary tourism potential supported by infrastructure, infrastructure, visitors, income and various types of food and beverage culinary menus. This study concludes that Daseng Karangria has great potential in supporting tourism in Manado City, and the right development and promotion can further maximize its contribution to the tourism sector.
PERAN PRAMUSAJI DALAM MENERAPKAN SOP PELAYANAN CAFE DAN RESTO DI KAWASAN MEGAMAS KOTA MANADO Mengko, Seska Meily Hermin; Porobaten, Julio Emmanuel; Sangian, Meiske M.
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.161

Abstract

Penelitian ini bertujuan untuk menganalisis peran pramusaji café dan resto dalam menerapkan Standar Operasional Prosedur (SOP) di kawasan Megamas Kota Manado. Penelitian ini menggunakan pendekatan kualitatif. Analisis kualitatif dilakukan secara deskripsi. Hasil penelitian menunjukkan bahwa pramusaji café dan resto di Kawasan Megamas Kota Manado belum berperan dengan baik dalam menerapkan SOP pelayanan dilihat dari penerapan SOP yang belum maksimal apalagi dijam-jam sibuk. Penelitian ini menyimpulkan bahwa pramusaji berperan penting dalam menerapkan SOP pelayanan khususnya dalam aspek keramahan 3S (senyum, sapa, sopan), profesionalitas, dan etika pelayanan khususnya di jam-jam sibuk operasional. Kata kunci: Pramusaji, SOP Pelayanan, cafe dan resto
DETERMINASI FAKTOR-FAKTOR PENENTU MINAT KUNJUNGAN ULANG WISATAWAN PADA HOMESTAY DESA WISATA BUDO Rengkuan, Vigilia A.M; Lagarense, Bet El SIlisna; Gumolili, Youdy Joseph Hendrik
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.162

Abstract

Pariwisata menjadi salah satu sektor penting dalam pembangunan ekonomi daerah, termasuk melalui pengembangan desa wisata. Salah satu elemen utama dalam desa wisata adalah homestay yang menawarkan pengalaman tinggal bersama masyarakat lokal. Desa Wisata Budo di Kecamatan Wori merupakan salah satu desa wisata yang sedang berkembang dan memiliki potensi alam yang tinggi, seperti hutan mangrove dan wisata bahari. Homestay menjadi bentuk akomodasi yang mendukung pengalaman wisatawan di desa ini. Namun demikian, belum banyak penelitian yang mengkaji secara khusus faktor-faktor yang memengaruhi minat kunjungan ulang tamu terhadap homestay di Desa Wisata Budo. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor- faktor yang memengaruhi minat kunjungan ulang tamu pada homestay di Desa Wisata Budo. Penelitian menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi pustaka. Teknik analisis data dilakukan menggunakan model interaktif Miles dan Huberman, yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa terdapat lima faktor utama yang memengaruhi minat kunjungan ulang tamu, yaitu: daya tarik wisata, kualitas pelayanan, harga, fasilitas, dan aksesibilitas. Faktor yang paling dominan adalah daya tarik wisata dan kualitas pelayanan. Temuan ini diharapkan dapat menjadi acuan bagi pengelola homestay dan pemangku kepentingan dalam mengembangkan homestay secara berkelanjutan dan berbasis pada potensi lokal
ANALISIS PERSEPSI TAMU TERHADAP FASILITAS HOTEL NOVOTEL MANADO BERBASIS OTA (ONLINE TRAVEL AGENT) Manadake, Florensia Grifit Junior; Lagarense, Bet El SIlisna; Sinolungan, Linda
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.163

Abstract

This study aims to analyze guest perceptions of the facilities at Hotel Novotel Manado based on reviews posted on various online travel agent (ota) platforms such as traveloka, agoda, booking.com, tripadvisor, accor hotels, kayak, and skyscanner. in today’s digital era, customer reviews on online platforms have become a key indicator reflecting the quality of hotel services and facilities from the consumer’s perspective. This research employs a descriptive qualitative approach using content analysis on 50 purposively selected guest reviews. the reviews were analyzed and categorized into five main themes: room & cleanliness, restaurant & breakfast, swimming pool & gym, staff service, and additional facilities. The findings reveal that room conditions and cleanliness are the primary focus of guest perceptions, followed by staff service and breakfast quality. most reviews express positive sentiments, particularly regarding room comfort and staff friendliness, although some criticisms were noted concerning cleanliness, food variety, and additional facility quality. these insights serve as valuable input for the hotel to enhance service quality amid growing digital competition.

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