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JURNAL HOSPITALITI DAN PARIWISATA
Published by PolimdoSains
ISSN : 23548355     EISSN : 26217791     DOI : https://doi.org/10.35729/jhp.v3i2
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Hospitaliti dan Pariwisata merupakan jurnal ilmiah bidang ilmu Hospitaliti dan Kepariwisataan yang menerbitkan hasil - hasil studi, kajian dan penelitian ilmiah baik dari kalangan akademisi maupun praktisi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 73 Documents
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Pengaruh Kualitas Pelayanan Room Attendant Terhadap Kepuasan Tamu Crew Pesawat Pada Novotel Bali Ngurah Rai Airport Ponto, Britza Kenzi; Lagarense, Bet El Silisna; Karawuan, Maykel A.J
HOSPITALITI DAN PARIWISATA Vol 7 No 2 (2024): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v7i2.142

Abstract

Ghazali, D. (2021). Analisis Kinerja Keuangan Sebelum Dan Sesudah Stock Split Pada Perusahaan Yang Terdaftar Di Bursa Efek Indonesia Pada Tahun 2018 Dan2019 (Doctoral dissertation, Universitas Islam Negeri Sultan Syarif Kasim Riau). Irawan, D., & Kusuma, N. (2019). Pengaruh struktur modal dan ukuran perusahaan terhadap nilai perusahaan. JurnalAktual STIE Trisna Negara, 17(1), 66-81. Kurniawati, T., Irawan, B., & Prasodjo, A. (2019). Analisispengaruh kualitas pelayanan, harga, dan brand image terhadap kepuasan konsumen restoran pizza hut cabangJember. E-Journal Ekonomi Bisnis Dan Akuntansi, 6(2), 147-151. Lengkey, J. L., Towoliu, B., & Djamali, R. (2015). Pengaruhkualitas pelayanan room attendant terhadap kepuasan tamuhotel. Hospitality and Tourism, 2 (1). Mahdy, E., & Ghozali, I. (2012). Analisis Pengaruh Locus Of Control dan Kompleksitas Tugas Audit Terhadap Kinerja Auditor Internal (Studi Pada Auditor Internal PemerintahYang Bekerja Pada Inspektorat Provinsi Jawa Tengah) (Doctoral dissertation, Fakultas Ekonomika dan Bisnis). Prabandari, S. B. (2023). Pengaruh brand loyalty dan brand image terhadap keputusan pembelian pada konsumenmamy poko pants di Desa Bulupasar Kecamatan PaguKabupeten Kediri (Doctoral dissertation, IAIN Kediri). Prasetio, A. (2012). Pengaruh kualitas pelayanan dan hargaterhadap kepuasan pelanggan. Management Analysis Journal, 1(1). Rumekso, C. A. M. A. (2019). Peran public relations dalammembentuk citra positif di Kusuma Agrowisata Resort and Convention Hotel Batu (Doctoral dissertation). Somantri, G. R. (2005). Memahami metode kualitatif. Makara Human Behavior Studies in Asia, 9(2), 57-65. Sulistiono, A. B., & SOFYAN, S. (2010). Pengaruh KualitasPelayanan, Fasilitas dan Lokasi Terhadap Keputusan Menginap (Studi Pada Tamu Hotel Srondol Indah Semarang) (Doctoral dissertation, Universitas Diponegoro). Supranto, J. (2011). Pengukuran tingkat kepuasan pelanggan: untuk menaikkan pangsa pasar/oleh J. Supranto. Tjiptono, F., & Diana, A. (2022). Manajemen dan Strategi Kepuasan Pelanggan. Penerbit Andi. Valarie, A., Parasuraman, A., & Berry, L. L. (2008). AnalisisKepuasan Nasabah Terhadap Pelayanan Bank Mandiri(Persero) Tbk Di Bagian Retail & Consumer Risk Group. Wardani, D. K. (2020). Pengujian Hipotesis (deskriptif, komparatif dan asosiatif). Lppm Universitas Kh. A. Wahab Hasbullah.
Kreasi Cipta Kemasan Veggie Rice Roll Berbahan Dasar Beras Merah dan Daun Leilem Bumbu RW Agu, Chrisanta Disteni; Lagarense, Bet El Silisna; Wewengkang, Silvana A
HOSPITALITI DAN PARIWISATA Vol 7 No 2 (2024): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v7i2.144

Abstract

Penelitian ini menggunakan kemasan berbahan dasar bambu, karena bambu merupakan salah satu tanaman yang mudah untuk ditemui pada setiap daerah, dengan bentuk yang biasa digunakan khususnya untuk olahan kemasan, bambu juga memiliki potensi tinggi untuk bidang perekonomian juga memiliki segudang manfaat untuk konversasi ekosistem disekitarnya.Produk kemasan ramah lingkungan ini dapat terurai di alam, kemasan yang di produksi dengan bahan bambu juga tahan panas dan dingin.Bagi masyarakat kemasan dari bambu sudah lama digunakan sebagai kemasan tradisional yang biasa digunakan untuk makanan, oleh-oleh, dan lain-lain. Dengan demikian, penelitian ini menghasilkan Veggie Rice Roll dengan beras merah dan isian daun leilem bumbu RW serta kemasannya yang terbuat dari bahan dasar bambu yang diharapkan dapat bermanfaat bagi pembaca, masyarakat, dan industri kuliner. Kata Kunci: bambu, kemasan,veggie rice roll
Analisis Strategi Pelaku Bisnis Perhotelan Dalam Mendukung Pariwisata Kota Manado Langi, Madeleine P.V; Lagarense, Bet El Silisna; Lintong, Oktavianus
HOSPITALITI DAN PARIWISATA Vol 7 No 2 (2024): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v7i2.146

Abstract

Pariwisata merupakan salah satu sektor penting dalam pertumbuhan ekonomi pada suatu wilayah. Dampak pariwisata juga begitu besar dalam membantu melestarikan budaya, sejarah maupun tradisi lokal. Pengelolaan pariwisata yang efektif dapat memberikan pengaruh yang positif terhadap pertumbuhan ekonomi serta industri untuk meningkatkan pengembangan pariwisata khususnya Kota Manado. Pengembangan pariwisata memiliki dampak yang cukup signifikan dalam berbagai aspek yang dimulai dari, dampak ekonomi, yang dapat meningkatkan pendapatan masyarakat, dengan meningkatnya lapangan pekerjaan yang tersedia lalu dampak sosial, lewat pengembangan pariwisata yang memberikan kesadaran terhadap warisan sejarah dan budaya dari daerah lokal. Terdapat kendala yang dihadapi dalam pengelolaan bisnis perhotelan seperti, persaingan kualitas dengan harus adanya strategi pemasaran yang kuat dan diferensiasi yang jelas. Lalu perrlu menganalisis mengenai strategi pemasaran yang dilakukan dengan efektif untuk menarik wisatawan. Penelitian ini menggunakan metode penelitian kualitatif, yang bertujuan untuk menganalisis Bisnis Perhotelan Dalam Pengembangan Pariwisata di Kota Manado, dengan menggunakan teknik pengumpulan data berupa wawancara langsung pada pihak manajemen hotel khususnya pada bagian penjualan dan marketing, serta melakukan survey online guna mengetahui promosi-promosi seperti apa yang dilakukan oleh pihak hotel melaui media sosial. Hasil penelitian yang telah di lakukan membuktikan bahwa bisnis perhotelan memiliki pengaruh besar dalam pengembangan sektor pariwisata yang ada di Kota Manado sebab berperan penting dalam menyediakan sarana akomodasi bagi para wisatawan, sehingga dapat memberikan pendapatan pada hotel. Kesimpulan yang dapat ditarik adalah, pada prinsipnya masing-masing dari pihak pengelola Hotel memiliki strategi masing-masing dalam memajukkan masing-masing hotel, namun memiliki standarisasi yang sama, yaitu bagaimana bisa memberikan pelayanan yang terbaik sesuai dengan kemampuan dan fasilitas Hotel. Soal persaingan dan mutu adalah internal masing-masing pengelola.
ANALISIS PENANGANAN GUEST COMPLAIN DALAM MENINGKATKAN KUALITAS PELAYANAN FRONT DESK HARRIS HOTEL BATAM CENTER Lagarense, Bet El Silisna; Angsana, Jesel Erlangga B; Warroka, Margaretha N; Bawole, Merryany Theovanny; Towoliu, Benny I
HOSPITALITI DAN PARIWISATA Vol 8 No 1 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i1.147

Abstract

his study aims to analyze the impact of front office service quality on customer satisfaction in handling guest complaints at HARRIS Hotel Batam Center. The research method used is a qualitative approach, gathering data through observations made during an internship at HARRIS Hotel Batam Center. Data collection is conducted using a combination of documentation through reviews to determine the volume of complaints about the hotel and assess how front office service quality impacts customer satisfaction. The results show that front office service quality has a significant effect on customer satisfaction. This finding suggests that improving service quality in the front office can enhance customer satisfaction, which in turn can increase customer loyalty and benefit the hotel. This study contributes to hotel management's efforts to improve service quality and customer satisfaction
MODIFIKASI MAKANAN PENUTUP BAGI TAMU YANG ALLERGEN MAKANAN Solung, Vebry Veronika Felicia; Alelo, Maryke; Tangian, Diane
HOSPITALITI DAN PARIWISATA Vol 8 No 1 (2025): JURNAL HOSPITALITI DAN PARIWISATA
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i1.148

Abstract

This research involves the observation and modification of dessert products at Cempedak Private Island concerning guests who have allergies to specific foods. It explores how individuals working in the Pastry Kitchen department anticipate allergic reactions in guests by understanding food allergies and intolerances. In addition to understanding allergies, improving the provision of desserts for guests with allergies is essential. The study results in the creation of dessert products that can be enjoyed by guests with allergies, such as gluten intolerance and no dairy or dairy products. These allergens are often found in dessert products, especially those containing dairy. In conclusion, at Cempedak Private Island, kitchen standards must be enforced to ensure that all guests, including those with allergies, can safely enjoy their meals.
ANALISIS PENGEMBANGAN CAGAR BUDAYA WARUGA SEBAGAI POTENSI PARIWISATA DI DESA SAWANGAN KABUPATEN MINAHASA UTARA Walansendow, Agustinus; Alexander, Nelson; Ruslani, Ruslani; Pangkey, Stevie
HOSPITALITI DAN PARIWISATA Vol 8 No 1 (2025): JURNAL HOSPITALITI DAN PARIWISATA
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i1.149

Abstract

Waruga Cultural Reserve is one of the tourist attractions that attracts attention in North Minahasa Regency. This thesis aims to analyze the tourism potential of the Waruga Cultural Heritage and to determine the potential using SWOT. Next, a SWOT analysis is carried out to see the potential that exists in the Waruga Cultural Heritage, where the potential that exists in the Waruga Cultural Heritage is still very large, therefore management is carried out. The data collected is processed by reduction, then the data is described in narrative form and then the data is concluded. to get research results. It is hoped that the results of this research will provide a comprehensive picture of the tourism potential of the Waruga Cultural Heritage and provide recommendations regarding sustainable tourism development. It is also hoped that this research can become a reference for related parties in making policies regarding the management and marketing of the Waruga Cultural Heritage tourist attraction in North Minahasa Regency
ANALISIS KINERJA ROOM ATTENDANT DALAM PENYEDIAAN LINEN DI CEMPEDAK PRIVATE ISLAND Takaendengan, Mita Erdiaty; Rumondor, Efrat Mantiri; Bawole, Merryany Theovanny; Kumaat, Hendry M.E.
HOSPITALITI DAN PARIWISATA Vol 8 No 1 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i1.150

Abstract

Laundry section is an area that supports Cempedak Private Island’s operations who is in charge of washing everything linen the one in the hotel. Laundry section whose working area is different from mainland Cempedak Island, has a main focus on linen services for Room Attendant hotels are sent to the island every day. This difference in work areas results in operational problems room attendant on the island becomes less efficient due to limitations in handling parstock linens and storage linen in Cempedak Private Island for daily hotel operational activities. This research aims to find out how the rotation system works linen (Room linen) on Cempedak Private Island, to find out what obstacles exist in linen management (Room linen), to find out efforts to deal with problems in linen management. The research method used in this research is a qualitative descriptive method. Qualitative plays an important role in obtaining and managing data. Data is presented in descriptive form where this approach focuses on in- depth explanations and descriptions of the phenomena being studied. The data taken is in the form of text and narrative which can provide broader insight into the research topic. The research results prove that, role laundry section in a hotel it will be moreefficient if it uses machine power and requires attention from hotel management in providing work support facilities. The obstacles in providing linen supplies on Cempedak Private Island are the existence of laundry sections on different islands, limited equipment and limited manpower.
ANALISIS KINERJA STEWARD DALAM PROSES MAINTANANCE EQUIPMENT PADA FOOD AND BEVERAGE SERVICE YUAN GARDEN HOTEL JAKARTA Sangari, Fonny; Lumare, Mercy A; Tuwaidan, Altje Ellen; Sambeka, Vesty Like; Tenda, Mirjam Pratidina
HOSPITALITI DAN PARIWISATA Vol 8 No 1 (2025): JURNAL HOSPITALITI DAN PARIWISATA
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i1.151

Abstract

This study aims to analyze the role of stewards in the equipment maintenance process at Food and Beverage Service Yuan Garden Hotel Pasar Baru. Chinaware, glassware, and silverware equipment are essential equipment in Food and Beverage Service operations, used by guests when eating and drinking at restaurants or ordering room service. However, continuous use can leave spots or change the color of equipment if not noticed. Therefore, the maintenance process carried out by stewards is very important to prevent guest complaints. The research method used was a qualitative description involving all steward staff in the Food and Beverage Service department of Yuan Garden Hotel as the research population and the data collectionmethods used were interviews, observations, and documentation. The results showed that the role of stewards has a significant influence on Food and Beverage Service operations, especially in the process of chinaware equipment maintenance. The conclusion of this study is that the role of stewards is very important in the smooth operation of Yuan Garden Hotel's Food and Beverage Service. And with the addition of Human Resources in the steward division, it is expected to help operations so that they run well
STRATEGI PENGEMBANGAN HOMESTAY BERBASIS 9PS MARKETING MIX: STUDI KASUS DESA WISATA DARUNU Letunaung, Geraldy; Sambeka, Vesty Like; Takaendengan, Mita E
HOSPITALITI DAN PARIWISATA Vol 8 No 2 (2025): JURNAL HOSPITALITI DAN PARIWISATA
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i2.152

Abstract

This study aims to formulate a homestay development strategy based in Darunu Tourism Village, WoriSubdistrict, North Minahasa Regency, North Sulawesi. Homestays play a crucial role in enhancingtourist comfort due to their proximity to major attractions, such as the mangrove area. Their presenceenables visitors to stay longer, which helps circulate income in the local economy through services likelodging, breakfast, local transportation, and traditional snacks provided by residents. Homestays alsofunction as a means of empowering the community, particularly by utilizing local houses that arepotential to be developed into homestays. Promotion of homestays is conducted in conjunction with thepromotion of tourist attractions, creating a mutually reinforcing impact and the more guests stay inhomestays, the higher the potential visits to the tourism objects. This research employs a qualitativemethod with data collected through observation, interviews, and documentation. The analysis is basedon the nine elements of the 9Ps Marketing Mix: Product, Price, Place, Promotion, People, Process,Physical Evidence, Partnership, and Participation. The results show that homestay development inDarunu is not yet optimal in several aspects, especially in terms of promotion and facilities. However,the increase in the number of homestays from one to four reflects positive growth potential if supportedby the right strategy
PEMANFAATAN MEDIA SOSIAL SEBAGAI SARANA PROMOSI HOME STAY DALAM MENINGKATKAN JUMLAH TAMU DI DESA WISATA BUDO Lagarense, Bet El SIlisna; Tongko, Tesya Tiara; Sangari, Fonny
HOSPITALITI DAN PARIWISATA Vol 8 No 2 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i2.153

Abstract

This study aims to analyze the use of social media as a promotional tool for homestays in increasingtourist visits to Budo Tourism Village. The research employs a descriptive qualitative approach withdata collection techniques including observation, in-depth interviews, and documentation. The mainfocus is on three social media platforms—Facebook, Instagram, and TikTok used by homestaymanagers and local tourism actors. The findings reveal that consistent and creative use of social mediacan expand promotional reach, build a positive destination image, and attract visitors, particularlyfrom the younger generation. Moreover, local community involvement in content creation enhances theauthenticity of the tourism village narrative. These findings offer practical contributions to thedevelopment of community-based digital promotion strategies in rural tourism destinations.

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