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AGUS PURWANTO
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IJOSMAS JOURNAL e-ISSN : 2775-0809 Griya Catania – Citra Raya Tangerang- Indonesia Phone : +628111700111, +628119741010 Email : editor@ijosmas.org , journal.ijosmas@gmail.com
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International Journal of Social and Management Studies (IJOSMAS)
Published by Universitas Pelita Harapan
ISSN : -     EISSN : 27750809     DOI : https://doi.org/10.5555/ijosmas
Core Subject : Religion, Economy, Humanities, Science, Education, Social, Engineering,
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice
International Journal of Social and Management Studies (IJOSMAS) is a peer-reviewed bimonthly journal that publishes empirical, conceptual and review papers of exceptional quality that contribute to enrich business administration thinking .The objective of the Journal is to disseminate knowledge, which ensures good practice of professional management and its focal point is on research and reflections relevant to academicians and practicing managers/Administrators for sustainable business and social changes. International Journal of Social and Management Studies (IJOSMAS) guides it to map new frontiers in emerging and developing areas in research, industry, and governance as well as to link with centers of excellence worldwide to stimulate young minds for creating knowledge-based community. Our continued success lies in bringing together and establishing channels of communication between leading policy-makers and prominent experts in industry, commerce, and related business as well as renowned academic, education and research-based institutions to provide solutions for addressing the key issues of the contemporary society.We see the need for synergy and collaboration between these fields rather than segmentation and isolation. Hence, our objectives are to build new links, networks, and collaborations between communities of thinkers, scholars, managerial experts, and practitioners in order to stimulate and enhance creative and application-oriented solutions for society.In order to foster and promote innovative thinking in the management studies and social sciences research, itself by introducing its Journal at a global platform in ensuring the high quality and professional research standards.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 383 Documents
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The Influence of Service Quality Toward Customer Loyalty at Five-star Hotel in Bali Clara K, Benedicta; Margaretha, Fransisca; Wirawan, Stevany Elizabeth; Wowor, Wulanmeiaya
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (900.298 KB) | DOI: 10.5555/ijosmas.v3i2.145

Abstract

The growth of five-star hotels has increased and developed in the Province of Bali, which is the number one foreign exchange contributor from the tourism sector, therefore, leads to increasingly heavy competition in the service sector. This study aims to discover the influence of service quality on customer loyalty at five-star hotels in Bali Province. This study uses quantitative research methods with hypothesis testing. The demography refers to domestic tourists or Indonesian citizens who have stayed at five-star hotels in Bali Province. The data that collected from questionnaire using Likert scale. The number of samples taken was 161 respondents with a convenience sampling technique, non-probability sampling technique. Techniques for analyzing data are descriptive analysis, data quality testing, and hypothesis testing using validity, reliability, classic assumption, correlation coefficient analysis, determination coefficient analysis, and multiple regression analysis, and t-test. Based on the research results gained through SPSS, it shows that the value of Sig.0.000 < 0.05 and the t-count value is 6,862 > the t-table value is 1,975, be concluded that the Service Quality (X) variable influences the Customer Loyalty (Y) variable Keywords — service quality, customer loyalty, Bali, five-star hotel, SPSS, convenience sampling
Benefits of Key Performance Indicators (KPI) and Proposed Applications in the Defense Industry: A Literature Review Dipura, Santana; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 4 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (948.247 KB) | DOI: 10.5555/ijosmas.v3i4.146

Abstract

The purpose of this article is to explore the benefits of Key Performance Indicators (KPI) in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 21 international journal articles published from 2015 to 2021 regarding the application of Key Performance Indicators (KPI) in various industrial sectors and the defense industry. The analysis used used 21 content analysis of journal articles, then coding was carried out on the contents of the reviewed journals. The data that had been collected was then searched for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the application of Key Performance Indicators (KPI) can. Based on the results of the literature review, it can be concluded that the benefits of key performance indicators are that KPI makes it easier to determine items as translating from the financial and non-financial KPIs. The KPI chosen must be in accordance with the final goal of the proposed strategy which is a target determined by top management. With the impact of Covid-19, companies can use KPI as a decision-making tool during this pandemic as a strategy for employee reduction plans, expansion strategies (long-term relocation), strategies to reduce costs, and others. Determining a target, top management performs a projection or forecast that is adjusted to the available resources to describe the capacity of the process capability by comparing the benefits to be achieved by the company. Other factors are also compared between the achievements of the previous year as an illustration of determining a target. So that the target given will be in accordance with the SMART rules. Based on the literature review, it is recommended that key performance indicators be applied to the defense industry. . Based on the literature review, it is recommended that Key Performance Indicators (KPI) be applied to the defense industry.
Benefits of Quality Control Circle (QCC) and Proposed Applications in the Defense Industry: A Literature Review Setiawan, Benny; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 4 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (914.682 KB) | DOI: 10.5555/ijosmas.v3i4.147

Abstract

The purpose of this article is to explore the benefits of implementing Quality Control Circle (QCC) in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 24 international journal articles published from 2015 to 2021 regarding the implementation of the Quality Control Circle (QCC) in various industrial sectors and the defense industry. The analysis used used 25 content analysis of journal articles, then coding was carried out on the contents of the reviewed journals. The data that had been collected was then looked for similarities and differences and then discussed to draw conclusions. The results of the literature review analysis state that the application of the Quality Control Circle (QCC) can improve quality, productivity, delivery, cost, morale and occupational safety and health in various industries so that the Quality Control Circle (QCC) method is recommended to be applied in the defense industry. Based on the literature review, the quality control circle (QCC) is recommended to be applied to the defense industry.
Benefits of Digital Transformation and Implementation Proposition in the Defense Industry: A Literature Review Frendiana, Mz Lerry; Soediantono, Dwi
International Journal of Social and Management Studies Vol. 3 No. 4 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (832.334 KB) | DOI: 10.5555/ijosmas.v3i4.148

Abstract

- The purpose of this article is to explore the benefits of digital transformation in various industries and provide recommendations to be applied to the defense industry. The method of writing this article is a literature review, which is a review by collecting, understanding, analyzing and then concluding as many as 24 international journal articles published from 2015 to 2021 regarding the application of digital transformation in various industrial sectors and the defense industry. The analysis used uses 25 content analysis of journal articles, then coding is carried out on the contents of the reviewed journals. The results of the literature review analysis state that the application of digital transformation can increase employee productivity, speed up work processes, costs incurred by companies for labor can also be lower. low, easier to understand can make work more productive, can trigger motivation and increase performance, because it is very helpful and facilitates activities in agencies/organizations. Therefore, of course, it must also be understood that digital transformation is important and has benefits for agencies / organizations, including the existence of various activity restriction policies, such as shift distribution and work from home (WFH) policies for some agencies/organizations. Digital transformation will be very necessary, especially for communicating, coordinating and collaborating between team members in an effort to achieve the work targets that have been determined, yes of course because everything is digital, activities can be done anytime and anywhere. Based on the literature review, digital transformation is recommended to be applied to the defense industry. Based on the literature review, digital transformation is recommended to be applied to the defense industry.
The Role of Servant Leadership, Work Discipline, and Job Satisfaction on Teacher Performance in High Schools Siswanto, Edy
International Journal of Social and Management Studies Vol. 1 No. 1 (2020): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v1i1.152

Abstract

This study was conducted with the aim of knowing the effect of servant leadership, work discipline, and job satisfaction on teacher performance in high school. This study uses a quantitative approach with the number of research subjects as many as 124 respondents. The data processing method used path analysis and descriptive statistical methods. From the research results, it can be concluded that (1) servant leadership has no effect on job satisfaction, (2) work discipline has a positive effect on job satisfaction, (3) servant leadership has a positive effect on teacher performance, (4) work discipline has a positive effect on teacher performance, and (5) job satisfaction has no effect on teacher performance.
The Effect of Servant Leadership on Teacher Performance With Organizational Commitment as a Mediation Variable in High Schools Fahmalatif, Farida
International Journal of Social and Management Studies Vol. 1 No. 1 (2020): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v1i1.153

Abstract

The purpose of this study was to determine the effect of servant leadership on employee performance with organizational commitment as an intervening variable in high school. This study uses a Structural Equation Modeling (SEM) method to determine the effect of servant leadership on employee performance with organizational commitment as an intervening variable in high school. Data was collected by distributing questionnaires and the sampling method used was purposive sampling method. Testing research hypotheses using software smartPLS 3.2.7. The results of this study are that Servant leadership has a significant effect on teacher performance. Servant leadership has a positive and significant effect on organizational commitment. Organizational commitment has a positive and significant effect on employee performance. Organizational commitment has an effect as an intervening variable on the relationship between servant leadership and teacher performance
Role of Servant Leadership, Talent Management, Knowledge Management and employee performance Sumarsi, Sumarsi
International Journal of Social and Management Studies Vol. 1 No. 1 (2020): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v1i1.154

Abstract

The purpose of this study is to explain the partial or simultaneous influence on the variables of servant leadership, talent management, knowledge management and employee performance. The sample in this study amounted to 560 respondents with a questionnaire tool using purposive sampling technique. This study uses a quantitative approach with descriptive and associative research techniques. The results of this study indicate that there is a significant influence partially and simultaneously on the variables of servant leadership, talent management, knowledge management and employee performance. From the results of this study, the variable that has the greatest influence is knowledge management.
THE INFLUENCE OF PERCEPTION OF ORGANIZATIONAL JUSTICE , QUALITY OF WORK LIFE AND ORGANIZATIONAL COMMITMENT ON PERFORMANCE : (Study on Kayen and Jaken Public Health Center Employees) Rahmawati, Salis Diah; Priyono, Bambang Suko
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (379.334 KB) | DOI: 10.5555/ijosmas.v3i2.155

Abstract

The purpose of this study was to analyze the effect of perceived organizational justice and quality of work life on performance by mediating organizational commitment. This research is a quantitative research. Primary data was obtained from questionnaire answers from each respondent using google form with data processing tools using SPSS software. The results of the questionnaire recapitulation obtained 115 respondents' answers which were then analyzed for data. There were 115 employees at the Kayen and Jaken Public Health Center as the population in this study. Based on the results of data analysis, it was concluded that the perception of organizational justice has a significant influence on organizational commitment of employees at the Puskesmas, the quality of work life has a significant influence on organizational commitment of employees at the Public Health Center, the perception of organizational justice has a significant influence on the performance of employees at the Public Health Center, Quality of work life has a significant effect on performance, organizational commitment has a significant effect on performance, organizational commitment mediates the effect of perceived organizational justice and quality of work life on performance.
value Study Of Import Fruit Value Chain From Importers To Wholesale Traders At PT. Segar Makmur Lestari: value chain Panggabean, Laura Ester; Wibisono, Totok
International Journal of Social and Management Studies Vol. 3 No. 1 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (636.128 KB) | DOI: 10.5555/ijosmas.v3i1.156

Abstract

Fruit is not currently a food to be consumed by many people. One of the companies engaged in fruit procurement is PT. Segar Makmur Lestari as an importer of fruit in Semarang City. Currently, sales of PT. Segar Makmur Lestari are fluctuating and tend to decline which implies a decline in competitive competence, so that researchers are interested in studying the Value Chain Study of Imported Fruits from Importers to Wholesalers at PT. Segar Makmur Lestari. The research was carried out using qualitative methods. The informants in this study were employees of PT. Segar Makmur Lestari and their customers (Wholesale Traders). Collecting data through in-depth interviews, reviews literature and documentation and analysis using data reduction, triangulation and pulled conclusions The results of the research are the stages of the value chain at the company, there are seven supply activities, namely: orders to foreign importers, arrival information, goods receipt, goods storage and stock taking, providing information to customers, receiving orders from customers, and shipping goods to customers. Value Chain at PT. Segar Makmur shows good condition, through cost reduction in each supply chain process so as to obtain a cost advantage that is intended to achieve the company's competitive advantage.
Reframing Proxemics in the Perspective of Collectivism Societies (Study of Residents of Riverbank Relocation in Vertical Settlements in Jakarta) Tobing, Melati Mediana
International Journal of Social and Management Studies Vol. 3 No. 1 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (486.795 KB) | DOI: 10.5555/ijosmas.v3i4.157

Abstract

Mutual cooperation is used by most Asians for living in their challenging environment. On the riverbanks of Ciliwung in Jakarta, the Kampung Pulo’s people work together facing the floods that inundated their roof for days, and feel comfortable living in this area until the rest of their lives. But this area becomes a disaster for the city and should be revitalized. While developing a metropolitan city, the city planner uses vertical occupancy as a solution to relocate residents from slums. There is a change in the meaning of space and distance and the relations between citizens in this settlement. The elevator, closing doors, none of the terraces to sit in front of their house, are destructive to this collectivistic person on interacting and sharing information. Citizens must be adapted to these modern residential boxes, which are more efficient and economical, and common use for the individualistic society. This article was written based on research about how these residents in Jakarta use space and distance for communicating in their new vertical space, through the method of interviewing and observing. The informant was born in Kampung Pulo and living in rental housing belongs to the city government in Jatinegara Barat, East of Jakarta. There are some findings of distinctive values that differ significantly from individualistic culture as basic research of the proxemic theory, that could be considered in the construction of vertical housing for collectivist communities.

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