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AGUS PURWANTO
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IJOSMAS JOURNAL e-ISSN : 2775-0809 Griya Catania – Citra Raya Tangerang- Indonesia Phone : +628111700111, +628119741010 Email : editor@ijosmas.org , journal.ijosmas@gmail.com
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International Journal of Social and Management Studies (IJOSMAS)
Published by Universitas Pelita Harapan
ISSN : -     EISSN : 27750809     DOI : https://doi.org/10.5555/ijosmas
Core Subject : Religion, Economy, Humanities, Science, Education, Social, Engineering,
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice
International Journal of Social and Management Studies (IJOSMAS) is a peer-reviewed bimonthly journal that publishes empirical, conceptual and review papers of exceptional quality that contribute to enrich business administration thinking .The objective of the Journal is to disseminate knowledge, which ensures good practice of professional management and its focal point is on research and reflections relevant to academicians and practicing managers/Administrators for sustainable business and social changes. International Journal of Social and Management Studies (IJOSMAS) guides it to map new frontiers in emerging and developing areas in research, industry, and governance as well as to link with centers of excellence worldwide to stimulate young minds for creating knowledge-based community. Our continued success lies in bringing together and establishing channels of communication between leading policy-makers and prominent experts in industry, commerce, and related business as well as renowned academic, education and research-based institutions to provide solutions for addressing the key issues of the contemporary society.We see the need for synergy and collaboration between these fields rather than segmentation and isolation. Hence, our objectives are to build new links, networks, and collaborations between communities of thinkers, scholars, managerial experts, and practitioners in order to stimulate and enhance creative and application-oriented solutions for society.In order to foster and promote innovative thinking in the management studies and social sciences research, itself by introducing its Journal at a global platform in ensuring the high quality and professional research standards.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 383 Documents
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The Effect Of Service Quality Perception And Company Image On Customer Satisfaction And Their Impact On Customer Loyalty Indihome Puspasari, Aprilia; Nurhayaty, Ety; Riftiasari, Dinar; Yuniarti, Puji; Suharyadi, Dedi; Martiwi, Rini; Adawia, Popon Rabia; Baharuddin
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (598.436 KB)

Abstract

This study aims to examine and analyze the effect of perceived service quality and corporate image on satisfaction and its impact on Indihome customer loyalty. Data collection was carried out on Indihome customers in Jakarta, Bogor, Depok, Tangerang and Bekasi, using email and google forms during November 2021 for 125 respondents. The research was carried out in the form of field research, using the Simple Random Sampling technique, namely the sampling was carried out randomly without regard to the existing strata in the population. The data collected was analyzed using Structural Equation Modeling with SmartPLS version 3.0 software. The results showed that the perception of service quality was not significant to customer satisfaction, corporate image had a significant effect on customer satisfaction, perceived service quality had a significant effect on customer loyalty, corporate image had a significant effect on customer loyalty, customer satisfaction had a significant effect on customer loyalty, and customer satisfaction significantly mediated influence of Service Quality Perception and corporate image on Customer Loyalty.
The Role Of Promotion In Mediation Of Lifestyle And Product Quality On Buying Interest Yamaha NMAX Motorcycles Suleman, Dede; Suyoto, Yohanes Totok; Zahra, Zahra; Sari, Imelda; Lestiningsih, Amin Setio; Yulistria, Resti; Widyastuti, Indria; Haryati, Raden Ati
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (467.475 KB) | DOI: 10.5555/ijosmas.v3i2.178

Abstract

The purpose of this study was to examine and analyze the effect of lifestyle and product quality on interest in buying Yamaha NMAX motorcycles with promotion as a mediating variable. Data were collected through questionnaires to 55 respondents who owned Yamaha NMAX motorcycles in Jakarta, data collection used purposive sampling technique. The collected data is processed by using the Structural Equation Model (SEM) analysis method with the SmartPLS 3.0 software tool. The results show that lifestyle has a significant effect on promotion and buying interest, product quality has a significant effect on promotion and buying interest, promotion does not significantly affect buying interest, promotion is not a good mediating variable on buying interest.
The Influence of Service Quality and Price on Alfamart Consumer Loyalty with Customer Satisfaction As Mediation Variables Herawaty, Mety Titin; Aprillia, Aprillia; Rahman, Aan; Rohimah, Luthfia; Taruna, Helmy Ivan; Styaningrum, Etik Dwi; Suleman, Dede
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (544.63 KB) | DOI: 10.5555/ijosmas.v3i2.179

Abstract

This study aims to analyze the quality of service and price on consumer loyalty, with the variable customer satisfaction as a mediating variable. Data collected from 100 respondents of Alfamart minimarkets in Jakarta, Bogor, Depok, Tangerang and Bekasi. The distribution was carried out during December 2021, using the google form due to the pandemic conditions. The research method used is purposive sampling, namely people who shop at the Alfamart Minimarket in the last month and are willing to fill out the questionnaire that the researcher gave. The collected data were analyzed using Structural Equation Modeling with SmartPLS version 3.0 software. Hasil penelitian menunjukkan Service Quality has a positive and significant effect on Customer Satisfaction, Price has a positive and significant effect on Customer Satisfaction, Service Quality has a positive and significant effect on Customer Loyalty, Price has a no significant effect on Customer Loyalty, Customer Satisfaction has a no significant effect on Customer Loyalty, Customer satisfaction did not significantly mediate the service quality and price variables on consumer loyalty.
The Role of Digital Leadership, e-loyalty , e-service Quality and e-satisfaction of Indonesian E-commerce Online Shop Purwanto, Agus
International Journal of Social and Management Studies Vol. 3 No. 5 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.335 KB) | DOI: 10.5555/ijosmas.v3i5.180

Abstract

Abstract - The purpose of this study was to determine the effect of e-service quality on e-loyalty, digital leadership on e-loyalty, the effect of e-service quality on e-satisfaction and the effect of e-loyalty on e-satisfaction in e-commerce online shops. The research method is quantitative and the sampling of respondents uses non-probability sampling of 190 online shop consumers. The researchiuses quantitativeimethods with descriptiveianalysis techniquesiand pathianalysis. The resultsiof theionline questionnaireiwere measurediusing a Likertiscale. Data processingiis doneibyipathianalysisimethodiusingiSPSS . The results of his research prove that the variables of digital leadership, e-service quality, e-satisfaction and e-loyalty are in the good category. The results of his research prove that digital leadership has aipositive andisignificantieffect on e-loyalty, digitalileadership has aipositive andisignificantieffect on e-satisfaction , e-serviceiquality has a positiveiand significant effect on e-loyalty, e-service quality has a positive and significant effect on e-satisfactioniand e-loyaltyihas aipositive and significantieffect on e-satisfaction in e-commerce online shops.
THE RELATIONSHIP BETWEEN SCENT MARKETING AND PURCHASE INTENTION: THE CASE OF STARBUCKS CONSUMER OF METRO MANILA Latina, Nicole Anne; Sordan, Fatima Hannah; Calamba, Lanz Jerome; De Jesus, Francis Lawrence
International Journal of Social and Management Studies Vol. 3 No. 5 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (550.151 KB) | DOI: 10.5555/ijosmas.v3i5.184

Abstract

It has come to our attention that there is a strategic niche in marketing, which is taking advantage of the olfactory stimuli in the market. The food industry is known for using scent marketing as a technique to attract consumers. This industry employs this strategy in the form of developing unique ambient scents that consumers will fondly recall. Moreover, this paper discusses more on the effects of how the food industry takes advantage of the olfactory stimuli of the market and how it increases the consumers’ willingness to purchase the product. A combination of questionnaires with randomly selected Starbucks consumers will give answers to the objectives of this study. The findings of this study will be a significant contribution not only to the food industry but also to the consumer behavior literature, incorporating the most up-to-date research and concentrating on all key thematic topics connected to scent and purchase intention. The study discovered the following findings: Although the respondents already had a high purchasing intention to the coffee chain, it was revealed that brand recall had little effect on purchase intent. In contrast, emotions had the highest impact on purchase intent. This implies that for each unit increase in emotion, expected purchasing intention increases by 0.333, and for desire, it increases by 0.189.
The Role of Leadership, Teaching Factory (TEFA) Program, Competence of Creative Products and Entrepreneurship On Entrepreneurial Interest of the Vocational School Students Purwanto, Agus; Novitasari, Dewiana; Asbari, Masduki
International Journal of Social and Management Studies Vol. 3 No. 5 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (401.436 KB) | DOI: 10.5555/ijosmas.v3i5.185

Abstract

This study aims to determine the effect of leadership, teaching factory program (TEFA) & the competence of creative products and vocational school entrepreneurship. Respondents in this study were 453 students of the Vocational school program. Data was collected using primary data, namely a questionnaire about the teaching factory program, interest in entrepreneurship which was distributed to respondents online using social media. Data analysis used path analysis with SPSS software data processing tools. The results of the path analysis of the teaching factory program have a direct positive effect on the competence of creative and entrepreneurial products. The teaching factory program has a direct effect on students' interest in entrepreneurship. Creative product competence and entrepreneurship have a direct positive effect on entrepreneurial interest. With this research, schools should further improve the existing teaching factory program so that it can improve student competence and can also increase students' interest in entrepreneurship.
The Role of the Church in Building Family Spirituality of Church Members Ginting, Jamsen; Simanjuntak, Ferry; Suwandi, Markus
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (428.737 KB) | DOI: 10.5555/ijosmas.v3i2.186

Abstract

The Covid-19 outbreak has changed human life, especially family spirituality. Church role to serve congregation and families experienced obstacles and changed the interaction between the church and the congregation from face-to-face interactions to infrequently distant interactions. The shocks in church services impacted church strategy in build spirituality of families and congregations that were not maximized and not consistent. The church needs time, money and energy in adapting to government regulations, following health protocols, maintaining the health of the congregation and continuing to serve the congregation within limitations. Paul's pastoral letter in Colossians 3:18-21, reminds all household members to carry out their respective roles according to God's word. Colossians letter became a guidance for families to continue to experience spiritual growth by making God as the Leader in the family. Colossians letter also as a guidance for church leaders to mobilize family worship of the congregation in building family spirituality. The church made a quick response to build families spirituality of church members by increasing church servant competence, providing technology facilities and infrastructure in serving the congregation. Through this study, the authors found the patterns of church worship and cell groups that developed through online worship. Family services have also begun to be carried out online with the active participation of family members. Colossians letter also as a guidance for church leaders to mobilize family worship of the congregation in building family spirituality. The church made a quick response to build families spirituality of church members by increasing church servant competence, providing technology facilities and infrastructure in serving the congregation. Through this study, the authors found the patterns of church worship and cell groups that developed through online worship. Family services have also begun to be carried out online with the active participation of family members. Colossians letter also as a guidance for church leaders to mobilize family worship of the congregation in building family spirituality. The church made a quick response to build families spirituality of church members by increasing church servant competence, providing technology facilities and infrastructure in serving the congregation. Through this study, the authors found the patterns of church worship and cell groups that developed through online worship. Family services have also begun to be carried out online with the active participation of family members. the authors found the patterns of church worship and cell groups that developed through online worship. Family services have also begun to be carried out online with the active participation of family members. the authors found the patterns of church worship and cell groups that developed through online worship. Family services have also begun to be carried out online with the active participation of family members.
Twelve Concepts of Salvation in the Bible Perspective Nidin, Solihin Bin Nidin; Simanjuntak, Ferry; Harefa, Fatinaso; Deak, Victor
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (295.319 KB) | DOI: 10.5555/ijosmas.v3i2.187

Abstract

- The history of human salvation was initiated by God. God created man in God's own image and likeness, God created man for the purpose of His glory. Humans were created based on the standards that exist in God both morally and spiritually. Humans are given the power to maintain and be representatives of God over the universe. Before the devil was cast on earth, the fellowship between humans and God was good, but when humans fell into the devil's trap and followed what the devil wanted at that time the human relationship with God was cut off and humans had to face the consequences of being cut off from the source of life and being in the shadows. - shadow of death. Soteriology (the doctrine of salvation) is the broadest subject in the Bible. This is because it covers all of eternity in both the past and the future. Salvation relates to all mankind through the sacrifice of the Lord Jesus Christ. Through this paper, the author explains twelve concepts of salvation from a Christian perspective.
The Inerrancy of the Bible and the History of Salvation in Christianity Tri Prapto, Suwito; Simanjuntak, Ferry; Belay, Yosep
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (486.895 KB) | DOI: 10.5555/ijosmas.v3i2.188

Abstract

It is remarkable that salvation is God's Old Testament for all mankind, since man falls into sin, God lovingly plans salvation. so it is a long historical process of salvation from the Old Testament to the New Testament and its continuation. The fall of man in sin makes his creation separate from God and makes him lose the glory of God. God became a distant God. No man can draw near to Him. In the New Testament, it is said, only by believing in Jesus Christ that man is saved (John 3:16). The concept of redemption of Jesus Christ gives the understanding that by believing in Jesus Christ man is saved. Man cannot survive because of the Law, or because of his own efforts, no one fulfills the Torah completely. In the NT, the road to safety becomes very clear. Jesus proclaimed Himself to be the only way to salvation (John 3:16 & 14:6). And brightly; Jesus said that His coming was not to negate the Torah, but to fulfill it (Matthew 5:17).
The Distribution And Habitat Profiles Of Anaphalis Spp. Outside Protected Forest In Poncokusumo District, Malang Regency Oo, Tin Naing; Hakim, Prof. Luchman; Afandhi, Aminudin
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (992.169 KB)

Abstract

The aims of the research were to Identify the species of Anaphalis found in Poncokusumo District, profiling distribution of Anaphalis in Poncokusumo Distrit, and describing habitat of Anaphalis in Poncokusumo District. The benefit of this research is the availability of baseline data as a reference for enforcement of conservation measures for Anaphalis species found in Poncokusumo. Conservation steps that can be taken include socialization of the local community, habitat protection and population monitoring. The field survey was carried out in October-December 2020 by measuring several plots in the area found by Anaphalis. Each site was analyzed for vegetation by measuring the density, frequency and cover of plants. Plant species included in the quadratic plot of 1x1 m2 were identified. In addition, microclimate factors were recorded, such as temperature, humidity and light intensity as well as altitude, coordinate points, soil type and land slope. Interviews with the local people, We interviewed informant especially was key person around we found Anaphalis habitat. We conducted a face-to-face semistructured questionnaire and asked our informants to ask about the distribution, uses and functions, and community conservation efforts of Anaphalis. Data analysis, Vegetation analysis to know composition of plant species inside quadrates for determining diversity index, important value index, dominance and everlasting of plant. Abiotic factors that have been measured are shown in tabular form as a comparison between distribution locations. Information from interview with local person was interpreted qualitatively descriptive. Some of the conservation opportunities in the strategy are policy support for biological conservation and the ecotourism movement, threat aspects such as reduced control of land functions in mass tourism. In this study, the SWOT analysis provides recommendations on significant strategies that come from a combination of strengths and optimizing opportunities, and reducing weaknesses and optimizing opportunities so that strengths reduce threats and manage risks.

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