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Ilomata International Journal of Social Science
Published by Yayasan Sinergi Kawula Muda
ISSN : 2714898X     EISSN : 27148998     DOI : 10.52728/ijss
Core Subject : Religion, Humanities, Education, Social,
Religion Humanities Education Law, Crime, Criminology & Criminal Justice Other
FOCUS Ilomata International Journal of Social Science aims to provide information on both theoretical and empirical articles and case studies relating to sociology, political science, history, law in society and related disciplines. Published articles use scientific research methods, including statistical analysis, case studies, field research and historical analysis. SCOPE Ilomata International Journal of Social Science concerns on sociology, political science, history, law in society and related domains. through publication of research based articles and critical analysis articles. It describes, compares, interprets, and explains the whole aspects of multi discipline perspectives including anthropology, sociology, psychology, philosophy, education, philology and history of religion. Ilomata International Journal of Social Science acordially welcomes contributions from scholars of related disciplines
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 423 Documents
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Banking Chatbots in Indonesia as AI-Mediated Communication: A CMC and TAM Analysis Fajrinaldi; Rahmadianti , Yundira Putri
Ilomata International Journal of Social Science Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i2.2138

Abstract

This study aims to explore how banking AI chatbots mediate communication between banks and customers, and to examine user perceptions regarding the ease of use and usefulness of such technology. Employing a qualitative approach, the research analyzes the experiences of three informants who have interacted with AI chatbot services from Bank Mandiri (MITA), BRI (SABRINA), and BNI (CINTA). The study utilizes the framework of Computer-Mediated Communication (CMC) to assess digital interaction characteristics and adopts the Technology Acceptance Model (TAM) to examine factors of technology acceptance. Findings indicate that banking AI chatbots are perceived as useful and easy to use, especially for routine informational queries. However, they are seen as limited in handling complaints or complex problems. While chatbots provide time flexibility and easy access, the low level of social presence leads to a less empathetic communication experience. Despite these limitations, AI chatbots are accepted as efficient digital communication tools for everyday banking needs. The study highlights the need to enhance chatbot interaction quality to become more human-centered and emotionally responsive.
The Virtues of the Righteous Woman in the Dimension of Islamic Religious Education and Their Correlation with Household Harmony Nisa, Iesy Naely Fithrotun; Moh. Ali; Sugianto; Taqiyuddin; Shodiqin, Ali
Ilomata International Journal of Social Science Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i2.2201

Abstract

This study examines the phenomenon of early marriage, commonly associated with social pressures transmitted through family expectations, community norms, and media discourse, which may also affect urban women, including civil servants in the education sector. Such pressures are often linked to vulnerabilities in domestic relationships, including potential verbal and non-verbal violence. Using a qualitative-descriptive literature review, this research systematically analyzes relevant academic sources to explore the role of Islamic Religious Education (PAI) values in shaping the personality of ṣāliḥah women as a form of psychosocial competence. The analysis focuses on three key themes: (1) the transmission of social norms from rural to urban contexts, (2) the conceptualization of ṣāliḥah women as encompassing emotional regulation, assertive communication, rights awareness, and coping strategies, and (3) the relationship between the internalization of PAI values and family relationship quality. The findings suggest that the internalization of religious values extends beyond normative dimensions, functioning as a psychosocial resource with the potential to act as a protective factor against social pressures and unhealthy domestic dynamics. However, this relationship remains conceptual and context-dependent. This study contributes by proposing a conceptual model positioning the ṣāliḥah construct as a psychosocial competence linking PAI value internalization to household harmony through self-regulation and adaptive social interaction. A key limitation is the absence of empirical validation due to its reliance on literature-based analysis.
Analysis of the Implementation of the Maritime Labour Convention (MLC) 2006 as an International Regime Toward Indonesian Seafarers in South Korea Hendriyati, Higia; Naufal, M. Rafa Akhdan; Raja, Ryan Nailur
Ilomata International Journal of Social Science Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i2.2222

Abstract

This study examines the implementation of the Maritime Labour Convention (MLC) 2006 as an international regime in the context of Indonesian seafarers working in South Korea. Using an international regime perspective that emphasizes norms as instruments governing the behavior of member states, this research contributes novelty by revealing operational differences between the internationally navigating fish carrier sector and the small-scale fishing vessel sector. Employing a descriptive qualitative method, primary data were obtained through in-depth interviews with key informants namely a marine engineer officer on a merchant vessel and an official of the Jangkar Karat Indonesia labor union selected through purposive sampling based on work experience, and further strengthened by thematic analysis of complaint records from BP2MI. The findings indicate that large merchant vessels tend to demonstrate compliance with MLC 2006 standards, while small fishing vessels still exhibit significant violations, including working hour violations, wage discrepancies, and inadequate health protection for seafarers. This study concludes that ratification status does not automatically guarantee comprehensive compliance, and that strengthening oversight mechanisms and transnational cooperation particularly between Indonesia and South Korea is essential to closing this implementation gap.

Page 43 of 43 | Total Record : 423

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