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BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Published by Universitas Indonesia
ISSN : 08543844     EISSN : 23557826     DOI : https://doi.org/10.20476/jbb
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
The scope includes but is not limited to: public policy, administrative reform, local government studies, public and private governance, digital governance and business, digital finance, innovation, entrepreneurship, small businesses, people and culture in organization, knowledge management, organizational behavior, fiscal policy, tax administration, international tax, and the politics of taxation.
Arjuna Subject : Umum - Umum
Articles 6 Documents
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Search results for , issue "Vol. 21, No. 3" : 6 Documents clear
Trustworthiness Perception and Decision to Conduct Transactions through E-Commerce Websites in Indonesia Saragih, Ferdinand Dehoutman; Sinay, Doseba Tua
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 21, No. 3
Publisher : UI Scholars Hub

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Abstract

The objective of this research paper is to examine the influence of internal and external schemes on both the trustworthiness perception and the purchasing decision of the consumers through digital media in Indonesia. The data collection is conducted through online survey of 392 respondents aged 18 or above who have at least conducted one online transaction. The collected data is analyzed using structural equation modeling (SEM) to examine the seven key hypotheses. The results of this study show how internal scheme (the aspects of how the message is transferred and consumer's knowledge) and external scheme (the aspects of the credibility of the e-commerce B2C websites, references and public comments) influence on the trustworthiness of the sites. Furthermore, this trustworthiness aspect influences the consumer's purchasing decision. However, only the external scheme that has a direct influence on consumer's purchasing decision. This study implies that e-commerce also contains elements of consumerism. It is recommended that online consumers realize, understand, able to refrain, and having the motivation to resist consumerism. In addition, the government needs to issue stricter regulations amid the online marketing efforts that are too aggressive and involve various types of the irresponsible external schemes.
The Social Accountability Paradox in the Regional Democratic Budget Policy Making Wahyunengseh, Rutiana Dwi; Hastjarjo, Sri
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 21, No. 3
Publisher : UI Scholars Hub

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Abstract

Social accountability has been believed as an approach to overcome the deficit of the formal accountability (both horizontal and vertical accountability). Social accountability is percieved as a public accountability which is initiated by and aimed for the society. Several studies found the effectiveness of social accountability in encouraging a more transparent government and a wider public involvement. Those studies identified variables which contribute to the social accountability, i.e. the degree of government openness; the density of community organizations and their advocation capability; social, political, and cultural environment; and the public information accessibility. Data for this paper is collected through in-depth interviews and focused group discussion with the major players in the budget policy making process, including local government officers, members of local house of representatives (DPRD), and activists of the local community groups in the Regency of Karanganyar. This paper argues that despite its effectiveness, social accountability also produce some counterproductive excesses. The term social accountability paradox is used in this paper to represent the abuse of social accountability and it risks. This paper aims to identify the practices of social accountability abuse in the local budget policymaking process, with the case of the Regency of Karanganyar. Based on the study, there are some requirement to be fulfilled In order to increase the social accountability of the public budget policy making process, i.e. (1) revision of regulations to encourage a more transparency in the budget public information; (2) the development of community-based monitoring and dialogues forums; and (3) the increasing of the capability of community groups in conducting social accountability audit.
The Influence of Debtor’s Satisfaction Toward Cross-Selling Readiness and Providing Recommendations Saraswati, Henny; Achsani, Noer Azam; Kirbrandoko, Kirbrandoko
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 21, No. 3
Publisher : UI Scholars Hub

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Abstract

The achievement of the banking sector's lending product is not consistently followed by the same level of achievement of other products. Therefore, it is important to observe customer segmentation, figuring out customer satisfaction, and to find out the influence of customer satisfaction toward the customer's willingness to cross-sell and providing recommendations on each segmentation. The purpose of this research paper is to identify individual debtor segment, identifying the influence of debtor's satisfaction toward cross-selling willingness and providing recommendations, as well as to become a business strategy reference for companies. We investigate the service quality (reliability, responsiveness, assurance, empathy, and tangible) to observe the level of both satisfaction and loyalty of the debtors. The research is conducted with 93 respondents. The analytical method that is applied in this research paper is descriptive statistics, cross tabulation, and regression analysis. The research results indicate that the biggest number of debtors is on the low-interest loan segment on service and trade businesses, while for the medium-interest loan and high-interest loan the biggest number is on the trade businesses. In general, each segmentation is willing to cross-sell. However, the high-interest loan segment is more willing to cross-sell. On both low-interest loan and medium-interest loan segments, the debtors are willing to recommend the company's products to their relations. However, the debtors on the high-interest loan tend to be unwilling to do so. The results of this research also clarifies the theory that debtor's satisfaction has a significant relation with the willingness to cross-sell and providing recommendations (customer's loyalty). This may also help managers to provide a proper service for different debtor's segmentation.
Font Size: Small Medium Large The Staff Planning for The Second Category of Honorary Employees in Bogor Regency Augustine, Leonita; Jannah, Lina Miftahul
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 21, No. 3
Publisher : UI Scholars Hub

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Abstract

The purpose of this journal is to describe the staff planning for a second category of honorary employees who are not qualified to be civil servants in the Bogor Regency. The issue of staff planning in the public sector is important because the employees need to achieve the mission of public sector to response the demands of society and to meet the public's needs. The result of this research can be used as the recommendations to the central government, Bogor Regency Administration, and other local governments in efforts to face the second category of honorary employees who are not qualified to be civil servants. The method of this research is a qualitative approach. This research uses in-depth interviews with purposive technique and study document. The result shows that staff planning of Bogor Regency Administration is to re-employ the second category of honorary employees who are not qualified to be public servants. This staff planning is based on environment, forecasting, purposes, plans, and support from Bogor Regency Administration, but needs to consider the existence of Draft of Regulation about Civil State Apparatus (RUU ASN); regional minimum wages and insurance; training and development; and limitation of working age.
The Fairness of Organization’s Performance Appraisal Social Capital and The Impact Toward Affective Commitment Tjahjono, Heru Kurnianto
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 21, No. 3
Publisher : UI Scholars Hub

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Abstract

This experimental study aims to examine the impact of distributive and procedural justice towards affective commitment in every context or situation that is configurational. The meta-analysis, concluded by Hartman, Yale, and Galle (1999), explained that researches on fairness in general was conducted in the context of unfairness. This particular study examined various situations to form a configuration of distributive justice, procedural justice, and subjective perspective of social capital as moderating variable. This study involved 268 subjects in one class relation to performance appraisal's policy. The findings show that both distributive and procedural justice are vital predictors. Similarly, the configuration of these variables play a role in explaining affective commitment. Another important finding is that social capital, as a subjective perspective, plays a significant role in explaining affective commitment.
The Mapping of the Strategic Issues that Affect the Local Governments’ Performance Bastari, Iman; Maarif, M. Syamsul; Puspitawati, Herien; Baga, Lukman M.
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 21, No. 3
Publisher : UI Scholars Hub

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Abstract

arious strategic issues that have an effect towards the performance of local governments in Indonesia are very complex just like the local governments in other countries, as investigated on previous researches. These strategic issues, which include the fiscal capacity, the background of the local leaders as entrepreneurs, and the capacity of management, would have significant influence towards the performance of local governments. This research tries to conduct the investigation towards other strategic issues i.e. the characteristics of local governments, the public entrepreneurship, the strategic environment, and the enforcement of ethics and accountability of bureaucracy, which is both very important and very certain in terms of the influence towards the performance of local governments. As the initial phase of thorough research is related to the influence of public entrepreneurship towards the performance of local government, the mapping needs to be conducted in order to ensure the level of importance and certainty of the strategic issues with the use of the Strategic Assumption Surfacing Test (SAST) approach involving the selected experts through limited Focus Group Discussion (FGD). The results of data processing would give an overview that the characteristics of local governments and its elements (the regional assets, the fiscal capacity, the capacity of management and entrepreneurial behavior), the public entrepreneurship (innovation, the creativity of the individuals within bureaucracy, proactiveness, risk-taking and public-oriented) are the strategic issues, which are important and certainly influence the performance of local governments in Indonesia.

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