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Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
Arjuna Subject : -
Articles 793 Documents
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Service Quality of Consulting Business-To-Business From Engineers of Oil and Gas Company in: A Case Study of PT. LAPI ITB Lokasthiri Az, Jene; Fachira, Ira
Journal of Business and Management Vol 4, No 1 (2015)
Publisher : Journal of Business and Management

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Abstract

Abstract . The development of globalization has induced the need for universities that capable to develop independent and democratic society to compete internationally. Through the Government Regulation Nr. 155/ 2000, ITB was legalized to be State Owned Legal Entity (BHMN). Being so, ITB has greater autonomy to regulate itself complemented with greater responsibility to improve its competitiveness in the global world with commercial business unit, which is PT. LAPI ITB. PT. LAPI ITB engaged in consultancy and training. This research explores about concept of service quality in B2B context. The calculation based on dimensions used in this research has been adjusted from B2C to B2B, which are Responsiveness, Credibility, Consultative Selling, Reliability, Competence and Price as the dimension (Westbrook and Peterson, 1998). This new form of SERVQUAL in B2B context expected to be able to reflect customer gap score of expected and real performance of PT. LAPI ITB. Which with the 110 of correspondents based on 10% of finished projects in term of 2014, resulted that the gap of performance service and expected service is negative, which means that PT. LAPI ITB did not perform their service especially in Responsiveness, Credibility, Consultative Selling, Reliability, Competence and Price. Analyzing this dimension of SERVQUAL in PT. LAPI ITB has resulting that an improvement of service is quite necessary for their company. However, based on the result of customer’s expectation in consulting (B2B context) fairly high enough. This might happen because customer fully entrust the job to PT. LAPI ITB, and the result of projects and assignments is important for their company’s work process. So its normal for the company to expect the highest possibility of performance.Keywords: Marketing Research; Service Quality; Business-to-Business Context.
Employee Engagement and Job Satisfaction Among Part-Time and Full-Time Faculty Members : A Comparative Study in School of Business And Management Institut Teknologi Bandung Haekal, Muhammad; Ginting, Henndy
Journal of Business and Management Vol 8, No 1 (2019)
Publisher : Journal of Business and Management

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Abstract

Abstract. Employee engagement towards an organization is one of the most important aspects to look after. It is one of the many factors that contributes to the overall performance of an organization considering how almost everything inside an organization is run by human resource (which includes part time faculty members). This research aims to define part-time and full-time faculty members’ job satisfaction level and condition, thereafter employee engagement. This paper is limited to only comparing and evaluating the satisfaction level of full-time and part-time faculty members of the School of Business and Management, Institut Teknologi Bandung, and focusing the analysis primarily towards factors that truly contribute to Minnesota Satisfaction Questionnaire’s job satisfaction and Gallup Q12, which will later determine overall employee engagement. The research participant is 40 people consisting of 29 part-time faculty members and 11 full-time faculty members and is conducted based on both primary and secondary data: primary being results based on circulating a 5-point Likert-scale questionnaire, and secondary being relevant information from online articles, websites, and offline references. This research will use Statistical Software for its analysis; T-Test to compare satisfaction and engagement between part-time and full-time faculty members, and Pearson Product-Moment Correlation Coefficient to find correlation between the two variables. The results indicates that there is a strong, positive correlation between Job Satisfaction and Employee Engagement level as where increases or decreases in satisfaction level were significantly related with increases or decreases in engagement level. Also, socio-demographic differences appeared to not have a significant impact on Faculty Members’ Job Satisfaction level, thereafter their Employee Engagement. The finding of this research is expected to help enhancing SBM ITB knowledge about their faculty members’ job satisfaction level, and be able to increase their engagement level. Key Words: Employee Engagement, Employee Satisfaction, Job Satisfaction, Part-Time, Faculty Member, Minnesota Satisfaction Questionnaire, Gallup Q12, Pearson Product-Moment Correlation Coefficient, T-Test, SPSS, School of Business and Management, Institut Teknologi Bandung
Evaluation of Entrepreneurship Program in Bandung City Irvianti, Essy; Murtaqi, Isrochmani
Journal of Business and Management Vol 6, No 1 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. Entrepreneurial activity  is  the  wheel  of  economic development at  local,  regional  and  national  levels. Bandung government has a target to create new entrepreneur in accordance with Middle Term Regional Development Plan (RPJMD) for the period 2013 to 2018. To achieve this target, a new entrepreneurship training program is being held. In order to maximize the program’s impact, continuous improvement on the program is necessary. The key of continuous improvement is to do an evaluation. This study used CIPP Model Evaluation to breakdown the whole program into context, input, process, and product. Each part (context, input, process, and product) consists of data which discuss about it. Each part will have its own evaluation based on the data. The context evaluation assessing needs, problems, and assets in creation of the program. The assessment in input evaluation are strategies, planning, and budgeting. Process evaluation is checking if the program execution runs according to plan by monitoring, document and activity checking. After the program is over, product evaluation started by checking if the goal of the program is achieve or not. The design of this research uses descriptive studies, which means information is collected without adding any perception involved. This research also uses qualitative approach to process the data in order to evaluate the new start- up entrepreneurship program in Bandung city. The result of this study shows that this program has been quite successfully from the context, input and product, although there are still some shortcomings in implementation (process), which need improvement. Keywords: Entrepreneurship, Training program, CIPP Model, Bandung City, EvaluationCategory: Entrepreneurship, Performance Management
Network Analysis of Different Strategic Network in Indonesian Music Industry towards Value Creation. Case: Guvera Indonesia and Indonesia Netlabel Union Suwondo, Merwyn; Dellyana, Dina
Journal of Business and Management Vol 5, No 2 (2016)
Publisher : Journal of Business and Management

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Abstract

Abstract. The music industry is continually changing to adapt to the changes in technology, distribution platform, and also in the development of the product. In this digital era, now artists can introduce their works to the consumer all around the world easier. Currently, music industry total revenues grew 3.2 percent to US$ 15.0 billion, leading to the industry's first significant year-on-year growth in nearly two decades. Streaming remains the fastest-growing source of income in the music industry. Revenues increased 45.2 percent to US$ 2.9 billion, which over the five-year period up to 2015, have grown more than four-fold.The digital era is the one of the most drastic changes in music industry, with digitalization now music can be spread and listened all over the world. For those who can see this as opportunity can work their business model and system to adapt with that era. But, there is company who see this as a thread, because the digitalization of music is ruining the business.To conduct the research, network structure, behavior, and governance are required as main data to be analyzed. To find the value creation, the researcher conducted semi-structured interview approach which also involves analysis to finds its value creation.The result of this research will give an explanation about Indonesian Netlabel Union and Guvera Indonesia networks characteristic and their value creation. Also, give recommendations for both of the network.Keywords: Value Creation, Strategic Network, Network Structure, Network Governance, Network Behavior, Qualitative Research, Indonesian Music Industry
Comparison of Unit Link Product in Indonesia: Study of Insurance and Unit Link products Performance Sricista, Madiasta; Soekarno, Subiakto
Journal of Business and Management Vol 2, No 3 (2013)
Publisher : Journal of Business and Management

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Abstract

Risks can come at any time, living in Indonesia have a greater risk than living in many developed countries because the government has reduced the lives risks. All of the risks are a blessing for some companies that offer insurance. Development of insurance in Indonesia cannot be separated from the rising level of economic performance, so that the insurance industry continued to a significant increase over the last 5 years. Growth of the insurance industry, making more types of insurance offered. Unit Link products is one of the booster of production premium in the life insurance industry. Unit Link products are modern insurance that combine with insurance and investment inside. Through investment product combined with insurance, raises many pros and cons regarding the products performance optimization. To determine the performance of the Unit Link products, it will be carried out performance analysis of each product in term of insurance and investment. There are four bancassurance companies were selected as research sample; Axa Mandiri, BNI Life, CIMB Sun Life, and Commonwealth Life. Also Prudential become the benchmark to determine the performance of bancassurance. From each company will take one Unit Link product as samples to be compared. In terms of the performance of the insurance will be based on the performance optimization of the product indicated by the allocation dues cost of insurance and amount of insurance money that can be generated. The performance of the investment will be based on returns generated in accordance with the investment allocation of each company. The data is used as the basis of net asset value (NAV) based on historical data. Returns generated will be used as a variable comparison with each product and also be analyzed by the method of risk adjusted performance, namely Sharpe Index. The results of the calculation will be used as a comparison of each Unit Link products and will be compared to the market index (IHSG) as a benchmark. Keywords: Unit Link, insurance, Sharpe Index, performance, bancassurance--------------------------DISCLAMER: This paper is created by undergraduate students of School of Business and Management ITB in partial fulfillment of the requirement of the degree Bachelor of Management. Journal of Business and Management is not responsible for the content, opinions, or any other materials expressed here.
STUDY OF FACTORS INFLUENCING NON-MUSLIMS BUYING BEHAVIOR TOWARDS HALAL PRODUCTS IN INDONESIA Miharja, Ghianinda; Lestari, Yuliani Dwi
Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract.With the high amount population of Muslims in Indonesia which represnt the majority of its population, the demand towards halal products are relatively high. However, as a minority, non-Muslims that are given this circumstance where the condition demands high amount halal products may given no other choice than choosing halal product. This study aims to find out the factor influencing purchasing halal product in Indonesia from non-Muslim perspective and their actual purchase. To reach this objective, this study applies the Theory of Planned Behaviour as the basic theoritical approach. The result of this study shows that the non-Muslim’s subjective norms doesn’t have have direct effect toward halal purchasing intention while their perceived behaviour does not directly influence the actual halal purchase.  Keywords: : halal products, theory of planned behaviour, Indonesia
CONSUMER PREFERENCES TOWARDS SLOW FASHION PROCESS VALUE. CASE STUDY OF: X,Y,Z Mardhiyah, Nabilah; Dellyana, Dina
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract. The word of sustainable living had been trends nowadays, fashion consumers are shifting towards sustainable slow fashion step by step. Thus, Indonesian fashion brands need to have knowledge in understand consumer preferences towards slow fashion process value. The research was conducted to study consumer preferences on slow fashion process value. The research uses qualitative method with Analytic Hierarchy Process (AHP) analysis, and Microsoft Excel processing. The research will have experts judgment in doing the AHP process. According to research, consumer of slow fashion are preferring durability in designing process meaning that longevity of the clothes are the most valued weight, quality driven in production process meaning that not only the quality of the clothes itself but also the quality of surrounding such as workers welfare and environment, and waste management in consumption process meaning that designers should be handling their waste better by reuse, reduce, recycle, or cradle to cradle. The brand that are most preferable to consumers is Brand Z. Thus, the recommendation is addressed to slow fashion companies in Indonesia, this research should be use as process priority based on consumer preferences. Thus, the recommendation of this research is aimed to the Indonesian Fashion Brands who is starting the slow fashion cycle. This research could be a consideration to have a better priority in process planning based by consumer preferences.Keyword: : Fashion Industry, Indonesian Fashion Brands, Slow Fashion
Financial Performance Assessment of PT Kimia Farma Tbk in Comparison with Other Local and Regional Companies Dewi, Giovanni Permata; Sukarno, Subiakto
Journal of Business and Management Vol 4, No 6 (2015)
Publisher : Journal of Business and Management

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Abstract

abstract. In recent years, Indonesia has facing with the increase in population size alongside with the increase in people’s life expectation as one of the effect of people’s awareness in healthy life. Pharmaceutical industry in Indonesia is said to be having a positive growth with this condition therefore PT Kimia Farma Tbk, as the first pharmaceutical company in Indonesia does have an increase for its sales but unexpectedly it has a decrease for its net profit margin in 2013. Financial performance assessment will be done in order to know the real condition of PT Kimia Farma Tbk’s financial condition and it will also be compared with local and regional companies so that the result becomes clearer. The analysis method includes financial ratios analysis, DuPont analysis, BUMN framework, and Moody’s framework. The result of the assessment in 2010 - 2014 shows that PT Kimia Farma Tbk has a good financial condition but it still need to be improved with some suggestions based on the financial assessment.  Keywords: Kimia Farma, pharmaceutical company, financial performance, analysis
Forex Trading for Beginner With Using Simple Moving Average as Main Indicator and Bollinger Bands as Support and Resistance in GBP/USD TF H1 Period July 2012 - December 2012 Sjahbunan, Adam Ultra; Surya, Budhi Arta
Journal of Business and Management Vol 2, No 1 (2013)
Publisher : Journal of Business and Management

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Abstract

Main goal of this thesis is, how to make the beginner trader can achieve a profit quickly and easily while investing in forex, just using basic technical analysis published by master forex on the internet namely is Kang_Gun or familiarly called KG_Forex and without using a broker.  In this paper the author will use the basic theory published by KG_forex there are 4 types of Simple Moving Average as the main indicator and Bollinger Bands as a line of support or resistance. SMA 24 is useful to look at the price movement in the past period of 1 day, SMA 120 is useful to see movement in a past period of 1week, SMA 480 is useful to look at the price movement in a past period of 1 month and SMA 4 is useful to look at the price movement in past 4 hours . A cross between SMA 24 and SMA 4 and when prices have bounced back from the upper / lower Bollinger Bands. This is would be a signal for the beginning trader to perform open position. This basic method is compared with a more advanced method. This comparative method using 5 different types of Linear Weighted Moving Average as the main indicator and uses two types of Bollinger Bands as a line of support / resistance. After doing all the calculation in GBP / USD TF H1. Apparently comparative method will provide more profit than the first method. However the comparison method will give more ambiguous signal to the beginner traders. The results obtained by the first method is very adequate for beginner traders. When you do all these things in the first method with discipline they can get up to 11400 USD profit. For traders who are pretty experienced the authors suggest to propagate the information by increasing the number of indicators used and do not forget to always look for fundamental information. This thesis only focus only on GBP/USD in TF H1 using forex trading software namely Meta Trader 4. In period July 2012 – Desember 2012. The outcome of this thesis the beginner trader can investing in forex future trading without using broker and they can get enough profit at he beginning. This research can prove the efficiency of KG basic method and its easy to use it. Keywords: forex, SMA, BB, LWMA, KG_forex, investing, trading, derivative, Category:Finance; derivative, forex
CUSTOMER-COMMUNITY EFFICIENCY OF ISLAMIC BANKS COMPARED TO NON-ISLAMIC BANKS IN INDONESIA FROM 2010 TO 2016 Rejeki, Tari Sri; Faturohman, Taufik
Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. The Islamic banks has the good reputation in the country with the Muslim minority. Based on the analysis of vision and mission statement of banks in Indonesia. This study to prove the statement of Islamic banks and also to see the movement of customer-community efficiency of Islamic and non-Islamic banks from 2010-2016. The study focus on the growth of market share calculated from total deposits, if the growth of total deposits increases then market share will also increase. The Variable Return to Scale DEA is used to measure the customer and community efficiency of banks. Then the Mann-Whitney test is used to determine whether the customer-community efficiency Islamic banks differ from the non-Islamic banks in Indonesia. Analysis the movement of customer-community efficiency from Islamic and non-Islamic banks is based on the single multiyear DEA result, and the Spearman’s correlation used to analyze the correlation between banks efficiency and market share. The result of this research is, based on the DEA annual frontier results show that only in 2010 the efficiency of Islamic banks and non-Islamic banks is not significant difference. The Single multiyear results show that the customer-community efficiency of Islamic banks in 2010 to 2013 actually ups and downs. But in 2014-2016 the Islamic banks show a positive trend and begin to pursue non-Islamic bank but the efficiency is not as big as the non-Islamic bank's efficiency. Similar to non-Islamic banks, Islamic banks have the significant correlation between the customer-community efficiency and the market share, and also the correlation is strong. It means that good services of banks affect the market share. The result means that if the customer-community efficiency increases then the market share of banks also increases. Many factors can affect the market share of banks such as economic conditions, IT used by banks to serve the customers and the community, and accessibility.Keywords: Customer-Community efficiency, Islamic bank, Non-Islamic bank.

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