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Jurnal Kebijakan Publik
Published by Universitas Riau
ISSN : 19780680     EISSN : 26555204     DOI : http://dx.doi.org/10.31258/jkp.10.1.p.1-8
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Jurnal Kebijakan Publik contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, and evaluation of policies carried out by the government in dealing with the changing needs and demands of society. Therefore, the publication of this journal as a scientific media regarding issues of public policy, both in the form of legislation, legal government, regional regulations, policy government, and government programs and actions. The publication of this journal aims to disseminate theoretical and practical studies in the field of public policy throughout higher education, government institutions, non-governmental at the central, provincial, and city/district levels.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 424 Documents
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GOVERNANCE OF PUBLIC SERVICE COMPLAINT HANDLING THROUGH THE JABAR SABER HOAKS Manliati, Aisha Kamilah; Darmawan, Ivan; Adinda, Jovanscha Qisty
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8967

Abstract

Public service complaints are an important instrument in realizing transparent, participatory, and accountable governance. This study aims to analyze the governance of public service complaints through the Jabar Saber Hoax website as a communication medium between the community and the West Java Provincial Government. The research method used was qualitative descriptive with data collection techniques in the form of observation, interviews, and documentation during the internship at the Jabar Saber Hoax Unit. The result of the study show that the Jabar Saber Hoax website supporting transparency, public participation, and accurate information delivery through a digital-based complaint system. In its implementation, there are still several obstacles, such as limitation of people’s digital literacy, delays in responding to complaints, and limited supporting features on the website. Therefore, it is necessary to strengthen the complaint management system, increase human resources and develop more inclusive and resnponsive features to increase the effectiveness of public service complaint and strengthen public trust in digital-based government services.
POLICY NETWORK ANALYSIS ON FOREST AND LAND FIRE AT PELALAWAN REGENCY Adiwijoyo, Adiwijoyo; Purnomo, Heri; Tarigan, Suria Darma
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8952

Abstract

Forest and land fires in Pelalawan Regency, Riau Province, represent a persistent and multidimensional environmental governance challenge shaped not only by ecological factors, but also by land-use change dynamics, plantation expansion, and the complexity of cross-sectoral and multi-level policy networks. This study aims to examine the interrelationships among land cover change, hotspot dynamics, and the structural configuration of the forest and land fire control policy network in Pelalawan Regency. The research adopts an integrated approach combining spatial analysis and policy network analysis. Spatial analysis assesses land cover change and the distribution of fire hotspots for the 2000–2022 period using Terra and Aqua satellite data from the Moderate Resolution Imaging Spectroradiometer (MODIS) with a confidence level of ≥50%, overlaid with land cover data from the Ministry of Environment and Forestry. Subsequently, policy network analysis is conducted using a Social Network Analysis (SNA) approach applied to 53 regulatory instruments at the national, provincial, and regency levels, measuring degree centrality, betweenness centrality, closeness centrality, and eigenvector centrality. The findings indicate that hotspot surges prior to 2016 are strongly correlated with plantation expansion and weak policy implementation effectiveness, despite the presence of an extensive normative regulatory framework. Law No. 32/2009 is identified as the most central normative node within the policy network, while the strengthening of operational policies after 2016 has contributed significantly to the reduction of forest and land fire incidents. This study underscores that the effectiveness of forest and land fire control is determined not by regulatory proliferation, but by the integration of policy networks and cross-sectoral implementation capacity.
IMPLEMENTATION OF THE POLICY PROHIBITING THE USE OF BOTTLED DRINKING WATER Pujayanti, Ni Putu Laksmi; Antarini, Lilik; Sumawidayani, Nyoman
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8971

Abstract

This study aims to analyze the implementation of the policy prohibiting the use of bottled drinking water with a capacity of less than 1 liter in Kuta District, Badung Regency. This policy was established through the Circular Letter of the Governor of Bali Number 09 of 2025 as an effort to reduce plastic waste generation. The study used a descriptive qualitative approach with data collection techniques through field observations, in-depth interviews, and documentation studies. Data analysis followed the Miles and Huberman model which includes data collection, data reduction, data presentation, and conclusion drawing. The theory used was the policy implementation model by Van Meter Van Horn (1975). The results of the study indicate that the implementation of the policy has not been running optimally. Although the objectives of the policy have been understood by the implementers and the community, the lack of clear technical guidelines has resulted in non-uniformity in implementation. Limited human resources in the field and a lack of supporting facilities, such as refilling stations, also hamper the policy's effectiveness. Vertical communication between agencies has been implemented through a tiered coordination mechanism, but horizontal communication with businesses and the public has not been evenly distributed. Implementers' attitudes tend to be positive, but this is not accompanied by consistent monitoring and enforcement. Social, economic, and political conditions are relatively supportive, although longstanding community habits remain a challenge. This study concludes that the implementation of the policy banning the use of bottled water with a capacity of less than 1 liter in Kuta Regency is suboptimal. To improve the policy's effectiveness, clear technical guidelines, strengthened ongoing outreach, provision of supporting facilities in public spaces, and improved coordination and oversight between agencies are needed.
LEVERAGING E-WOM FOR CUSTOMER LOYALTY: POLICY INSIGHTS FROM AIDA STORE Fatimatuzzahro, Siti Nabila; Fitriyah, Neka; Winangsih, Rahmi
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8950

Abstract

The development of digital communication technology has given rise to electronic Word of Mouth (e-WOM) as a form of consumer communication that shapes customer loyalty. In the context of e-commerce, consumers tend to trust other consumers' reviews and experiences more than promotional information submitted by sellers. This research aims to understand the electronic Word of Mouth communication model applied by AIDA Store in shaping customer loyalty. This research uses a qualitative approach with descriptive methods. The informants in this study consisted of key informants, namely AIDA Store consumers, and supporting informants, namely shop owners. Data collection techniques were carried out through in-depth interviews, observation, and documentation. The theory used to analyze the data is Integrated Marketing Communication (IMC) which is associated with the concept of customer loyalty. The results show that e-WOM communication in AIDA Store occurs naturally and involves a two-way communication process between consumers and stores. Findings based on the five main focuses show that: (1) consumers perceive AIDA Store's content to be attractive and unengineered; (2) consumers actively gather information through various digital platforms; (3) consumers feel comfortable consulting directly with the store; (4) online reviews have a strong emotional influence on purchasing decisions; and (5) consumers feel more confident after reading positive reviews. This process shows that consumer loyalty is formed gradually through a series of consistent, transparent and responsive communication experiences.

Page 43 of 43 | Total Record : 424

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