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Jurnal Kebijakan Publik
Published by Universitas Riau
ISSN : 19780680     EISSN : 26555204     DOI : http://dx.doi.org/10.31258/jkp.10.1.p.1-8
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Jurnal Kebijakan Publik contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, and evaluation of policies carried out by the government in dealing with the changing needs and demands of society. Therefore, the publication of this journal as a scientific media regarding issues of public policy, both in the form of legislation, legal government, regional regulations, policy government, and government programs and actions. The publication of this journal aims to disseminate theoretical and practical studies in the field of public policy throughout higher education, government institutions, non-governmental at the central, provincial, and city/district levels.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 442 Documents
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GOVERNANCE OF PUBLIC SERVICE COMPLAINT HANDLING THROUGH THE JABAR SABER HOAKS Aisha Kamilah Manliati; Ivan Darmawan; Jovanscha Qisty Adinda
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8967

Abstract

Public service complaints are an important instrument in realizing transparent, participatory, and accountable governance. This study aims to analyze the governance of public service complaints through the Jabar Saber Hoax website as a communication medium between the community and the West Java Provincial Government. The research method used was qualitative descriptive with data collection techniques in the form of observation, interviews, and documentation during the internship at the Jabar Saber Hoax Unit. The result of the study show that the Jabar Saber Hoax website supporting transparency, public participation, and accurate information delivery through a digital-based complaint system. In its implementation, there are still several obstacles, such as limitation of people’s digital literacy, delays in responding to complaints, and limited supporting features on the website. Therefore, it is necessary to strengthen the complaint management system, increase human resources and develop more inclusive and resnponsive features to increase the effectiveness of public service complaint and strengthen public trust in digital-based government services. this study highlights the importance of integrating inter-agency coordination and adopting adaptive governance approaches to ensure faster and more effective complaint resolution. The utilization of data analytics and feedback mechanisms can also enhance decision-making processes and improve service quality continuously. In addition, strengthening public outreach and digital education programs is crucial to ensure that all segments of society can access and utilize the platform effectively.
POLICY NETWORK ANALYSIS ON FOREST AND LAND FIRE AT PELALAWAN REGENCY Adiwijoyo Adiwijoyo; Heri Purnomo; Suria Darma Tarigan
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8952

Abstract

Forest and land fires in Pelalawan Regency, Riau Province, represent a persistent and multidimensional environmental governance challenge shaped not only by ecological factors, but also by land-use change dynamics, plantation expansion, and the complexity of cross-sectoral and multi-level policy networks. This study aims to examine the interrelationships among land cover change, hotspot dynamics, and the structural configuration of the forest and land fire control policy network in Pelalawan Regency. The research adopts an integrated approach combining spatial analysis and policy network analysis. Spatial analysis assesses land cover change and the distribution of fire hotspots for the 2000–2022 period using Terra and Aqua satellite data from the Moderate Resolution Imaging Spectroradiometer (MODIS) with a confidence level of ≥50%, overlaid with land cover data from the Ministry of Environment and Forestry. Subsequently, policy network analysis is conducted using a Social Network Analysis (SNA) approach applied to 53 regulatory instruments at the national, provincial, and regency levels, measuring degree centrality, betweenness centrality, closeness centrality, and eigenvector centrality. The findings indicate that hotspot surges prior to 2016 are strongly correlated with plantation expansion and weak policy implementation effectiveness, despite the presence of an extensive normative regulatory framework. Law No. 32/2009 is identified as the most central normative node within the policy network, while the strengthening of operational policies after 2016 has contributed significantly to the reduction of forest and land fire incidents. This study underscores that the effectiveness of forest and land fire control is determined not by regulatory proliferation, but by the integration of policy networks and cross-sectoral implementation capacity.
IMPLEMENTATION OF THE POLICY PROHIBITING THE USE OF BOTTLED DRINKING WATER Ni Putu Laksmi Pujayanti; Lilik Antarini; Nyoman Sumawidayani
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8971

Abstract

This study aims to analyze the implementation of the policy prohibiting the use of bottled drinking water with a capacity of less than 1 liter in Kuta District, Badung Regency. This policy was established through the Circular Letter of the Governor of Bali Number 09 of 2025 as an effort to reduce plastic waste generation. The study used a descriptive qualitative approach with data collection techniques through field observations, in-depth interviews, and documentation studies. Data analysis followed the Miles and Huberman model which includes data collection, data reduction, data presentation, and conclusion drawing. The theory used was the policy implementation model by Van Meter Van Horn (1975). The results of the study indicate that the implementation of the policy has not been running optimally. Although the objectives of the policy have been understood by the implementers and the community, the lack of clear technical guidelines has resulted in non-uniformity in implementation. Limited human resources in the field and a lack of supporting facilities, such as refilling stations, also hamper the policy's effectiveness. Vertical communication between agencies has been implemented through a tiered coordination mechanism, but horizontal communication with businesses and the public has not been evenly distributed. Implementers' attitudes tend to be positive, but this is not accompanied by consistent monitoring and enforcement. Social, economic, and political conditions are relatively supportive, although longstanding community habits remain a challenge. This study concludes that the implementation of the policy banning the use of bottled water with a capacity of less than 1 liter in Kuta Regency is suboptimal. To improve the policy's effectiveness, clear technical guidelines, strengthened ongoing outreach, provision of supporting facilities in public spaces, and improved coordination and oversight between agencies are needed.
LEVERAGING E-WOM FOR CUSTOMER LOYALTY: POLICY INSIGHTS FROM AIDA STORE Siti Nabila Fatimatuzzahro; Neka Fitriyah; Rahmi Winangsih
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8950

Abstract

The development of digital communication technology has given rise to electronic Word of Mouth (e-WOM) as a form of consumer communication that shapes customer loyalty. In the context of e-commerce, consumers tend to trust other consumers' reviews and experiences more than promotional information submitted by sellers. This research aims to understand the electronic Word of Mouth communication model applied by AIDA Store in shaping customer loyalty. This research uses a qualitative approach with descriptive methods. The informants in this study consisted of key informants, namely AIDA Store consumers, and supporting informants, namely shop owners. Data collection techniques were carried out through in-depth interviews, observation, and documentation. The theory used to analyze the data is Integrated Marketing Communication (IMC) which is associated with the concept of customer loyalty. The results show that e-WOM communication in AIDA Store occurs naturally and involves a two-way communication process between consumers and stores. Findings based on the five main focuses show that: (1) consumers perceive AIDA Store's content to be attractive and unengineered; (2) consumers actively gather information through various digital platforms; (3) consumers feel comfortable consulting directly with the store; (4) online reviews have a strong emotional influence on purchasing decisions; and (5) consumers feel more confident after reading positive reviews. This process shows that consumer loyalty is formed gradually through a series of consistent, transparent and responsive communication experiences.
Community Participation in the Climate Village Programme Based on Good Environmental Governance Dea Salsabilla; Aldri Frinaldi
Jurnal Kebijakan Publik Vol 17, No 2 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i2.9021

Abstract

This study aims to analyse the relationship between Human Resource Management (HRM) and the level of community engagement in the implementation of the Climate Village Programme based on Good Environmental Governance in the City of Padang. This approach emphasises capacity building, the organisation of roles, and the development of social competencies, which have implications for the quality of public contributions at every stage of the programme. This study employs a descriptive qualitative method, utilising data collection techniques such as in-depth interviews and documentary analysis. The data were subsequently analysed using the MDAP (Manual Data Analysis Procedure) technique. The findings indicate that community engagement remains at a fluctuating level and is not yet sustainable, influenced by economic incentives, the role of local leadership, and government policy interventions. On the other hand, the main barriers include limited economic resources, low ecological awareness, and suboptimal dissemination of programme information. These findings underscore the need for the systematic strengthening of MSDM practices to enhance the quality of public engagement through capacity building, cross-actor coordination, and more structured participation management to support the realisation of sustainable environmental governance.
POPULATION-CENTERED DEVELOPMENT THROUGH IPBK INTEGRATION IN REGIONAL PLANNING Mubarak Husni
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8995

Abstract

Regional development planning requires an evidence-based approach that utilizes population dynamics as the basis for establishing policy priorities. The Population-Based Development Index (IPBK) was developed as a composite indicator to measure the linkages between development and population structure and needs. However, this study found that the IPBK has not been systematically integrated into the RPJPD (Regional Medium-Term Development Plan), RPJMD (Renstra OPD), RKPD (Regional Work Plan), and budgeting documents. This policy paper employs a qualitative-descriptive methodology, utilizing policy analysis techniques grounded in regulatory evaluations, scrutiny of regional planning documents, and a Results-Based Management (RBM) framework to identify deficiencies in indicator integration and performance cascading mechanisms. The discussion reveals three main problems: the absence of binding regional regulations, the lack of a cascading mechanism for the IPBK to regional apparatus indicators, and weak cross-sectoral oversight and utilization of the SIPD (Regional Development Planning Agency). Consequently, the IPBK has not yet functioned as an outcome indicator that controls the direction of development. The main recommendation is the institutionalization of the IPBK through a Regional Head Regulation that mandates the integration of indicators, the development of cascading technical SOPs, and the establishment of a cross-regional government agency (OPD) oversight forum to ensure more measurable, accountable, and population-centered regional development.
Assessing Local Economic Empowerment Governance through the Palangka Raya Economic Heroes Program Adithiya Wiradinatha Saputra; Febriomico Griando Rasan; Restu Marethya Pandra; Wayan Sulatri; Lola Kristina; Oktariangni Zega
Jurnal Kebijakan Publik Vol 17, No 2 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i2.9036

Abstract

Poverty remains a multidimensional issue affecting community welfare, particularly in access to economic opportunities, education, and social services. To address this issue, the Government of Palangka Raya implemented the Pahlawan Ekonomi Palangka Raya (PEP) Program as a community economic empowerment initiative aimed at reducing poverty through business assistance, entrepreneurship training, and mentoring. This study aims to analyze the governance of the PEP Program in poverty alleviation efforts in Palangka Raya. The research employed a qualitative method with a descriptive analytical approach. The subjects involved were representatives of the Social Service Office of Palangka Raya who directly participated in program management and implementation. Data were collected through interviews and documentation using interview guidelines and official supporting documents as research instruments. The data analysis process included data reduction, data presentation, and conclusion drawing. The findings indicate that the PEP Program contributed to improving community economic empowerment and supporting poverty alleviation through productive business development. However, challenges remain, including inaccurate beneficiary data, uneven program distribution, and weak monitoring systems. The study concludes that effective governance, transparency, and continuous evaluation are essential to improving program sustainability and effectiveness. The research also implies the importance of strengthening local government capacity and collaboration among stakeholders in implementing sustainable community empowerment policies effectively consistently.
The Implementation of Fingerprint Attendance Systems and Organizational Culture in Enhancing Work Discipline Lingga Yonita
Jurnal Kebijakan Publik Vol 17, No 2 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i2.8898

Abstract

Improving employee work discipline is a crucial factor in supporting the effectiveness of public service delivery, particularly at the urban village (Kalurahan) government level. In an effort to improve employee discipline, the Head of Pulau Harapan urban village implemented a fingerprint-based attendance system as a form of technological utilization in personnel management. This system is expected to create order, increase compliance with working hours, and minimize fraudulent practices related to employee attendance. This study aims to analyze the implementation of the fingerprint attendance policy as well as the role of leadership and organizational culture in improving employee work discipline. This research employs a descriptive qualitative approach. Data were collected through observation, in depth interviews, and documentation involving sub district officials who are directly engaged in the implementation of the fingerprint attendance system. Data analysis was conducted through the stages of data reduction, data presentation, and conclusion drawing. Data validity was ensured through prolonged observation and methodological triangulation. The results of the study indicate that the implementation of the fingerprint attendance policy has been properly executed and has proven effective in improving employee work discipline. Organizational culture also shows a positive and significant effect on work discipline, suggesting that a strong organizational culture encourages disciplined and professional work behavior. Conclusion, fingerprint attendance and organizational culture exert a positive influence on employee work discipline. Therefore, the implementation of attendance technology supported by effective leadership and a strong organizational culture is able to create a more disciplined, efficient, and accountable work environment. 
Enhancing Sound Governance Through Public Information Management:An Evaluation of PPID Performance Arsa Ikhsani Asahara; Gerry Katon Mahendra
Jurnal Kebijakan Publik Vol 17, No 2 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i2.9024

Abstract

This study aims to evaluate the performance of the Information and Documentation Management Officer (PPID) in managing public information disclosure in Sleman Regency. Public information disclosure is a key indicator in achieving transparent, accountable, and participatory governance. However, monitoring and evaluation results by the Yogyakarta Special Region Information Commission indicate that the level of public disclosure by government agencies in Sleman Regency remains inconsistent, with some agencies not yet meeting the “informative” category. This study employs a descriptive qualitative approach with data collection techniques involving interviews and documentation. Research informants include the Regional Information Commission of the Special Region of Yogyakarta, the Communication and Information Technology Agency as the supervising body for PPIDs, and Regional Government Agencies as the implementing bodies. Data analysis utilizes public service performance indicators covering service quality, responsiveness, responsibility, and accountability. The results of the study indicate that the implementation of public information services has generally proceeded in accordance with regulations; however, challenges remain, such as limited human resources, suboptimal administrative management, and uneven capacity in information management. Therefore, institutional strengthening, enhancing human resource competencies, and optimizing the use of information technology are necessary to improve the quality of public information transparency services in Sleman Regency.
IMPLEMENTATION OF ITE LAW INFORMATION POLICY IN THE DIGITAL AGE Shindi Rizky Putri; Abdul Karim Batubara
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8992

Abstract

Social media provides a space for freedom of expression, but on the other hand, it also gives rise to various problems such as the spread of hoaxes, hate speech, defamation, bullying, and privacy violations. This study aims to analyze the implementation of information policies based on the Electronic Information and Transactions Law (ITE Law) in handling the spread of content on TikTok, as well as evaluate the effectiveness of sanctions for violations. This study uses a qualitative approach with observation, documentation, and content analysis methods for several cases that went viral on TikTok, such as insulting the teaching profession (@riezky.kabah), blasphemy (@galihloss3), and assault and the spread of immoral content (@qila). The data analysis technique uses the Miles and Huberman model through the stages of data reduction, data presentation, and drawing conclusions. The implementation process takes place through the stages of violation detection, early intervention (takedown), law enforcement, and evaluation and application of sanctions. The research findings indicate that law enforcement has been carried out procedurally, but its effectiveness is still partial. The deterrent effect has not been fully formed, especially in cases of digital recidivism. Furthermore, there is a gap between regulations and the level of digital literacy of the community. Therefore, the implementation of information policy needs to transform from a reactive-punitive approach to a collaborative and preventative approach based on digital literacy. Libraries, as information management institutions, have a strategic role in strengthening information literacy to create a healthy, responsible, and equitable digital ecosystem.

Page 43 of 45 | Total Record : 442

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