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INDONESIA
Journal of Indonesian Management
Published by Indonesian Journal Publisher
ISSN : 28072405     EISSN : 2807212X     DOI : https://doi.org/10.53697/jim.v1i3
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
The Journal of Indonesian Management (JIM) covers various research approaches, namely: quantitative, qualitative and mixed methods. The Journal of Indonesian Management (JIM) focuses on various themes, topics and aspects of management, strategic management and entrepreneurship, including (but not limited to) the following topics: Human Resource Management, Financial management, Marketing Management, Strategic Management, Organizational behavior, Operation management, Change Management, Sharia Management, Knowledge Management Entrepreneurship, Electronic Business, Capital market.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 617 Documents
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The Effect of Service Quality and Customers’ Satisfaction toward Loyalty of Customers at Cafe Bro & Sis Bengkulu City Sari, Septiana; Ratnawili, Ratnawili
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.213

Abstract

This study aimed to determine the effect of service quality and customers’ satisfaction toward loyalty of customer at Cafe Bro & Sis Bengkulu City. The object of this study were visitors at Cafe Bro & Sis Bengkulu City, totaling 96 people. The data was collected by using observation and questionnaire. The data analysis technique of this study used instrument tests, classical assumption tests, analysis of respondents' responses, multiple linear regression analysis, determinant coefficients, and also hypothesis testing. The result of the study show that in line with the results of multiple linear regression, the regression equation is obtained as follows: Y= 5.158 + 0.134 (X1) + 0.850 (X2). The variable Customer Satisfaction (X1) shows t count > t table (2.061 >1.98580 ) with a significant level (0.042 < 0.050), and the Service Quality variable (X2), showing tcount>ttable, which is 14.925 > 1.98580 and sig < a (0.000 < 0.050). The results of the F test show the value of fcount>ftable, (124.992 > 3.099) and sig 0.000 < 0.050. Based on the finding above can be concluded that service quality and customers’ satisfaction partially or simultaneously effect toward loyalty of customers at Cafe Bro & Sis Bengkulu City.
Analysis of the Training Needs Identification of the Beneficiary Group (KPP) of the PNPM Pisew Program in Bengkulu Province Utama, Indra
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.214

Abstract

The objective of this research is to Acquire Preview Performance Recovery Group and maintainer, Knowing gaps/ inadequacies Recovery Working Group and maintainer, Identify training needed by administrators and custodians Recovery Group. This research is a descriptive study with a qualitative approach. Data were collected through questionnaire to 30 respondents and conducted interviews to 4 people and 4 Sub Working Group Facilitator District. Based on the results of the study found that the respondents (administrators group users and custodians) gives value - average overall element to the performance of groups of users and custodians are 2, 36 which means Not Good. Of the five elements / variables under study is related to availability of performance planning and budgeting infrastructure maintenance activities, the controlled utilization and maintenance of infrastructure, contributions of users as well as from the others is manageable, the availability of physical progress reports on a regular basis, the availability of technical skills of construction. For elements - elements that need to be improved, then the required training in order to cover a gap between the ideal performance/ standards organization with actual performance.
Effect of Marketing mix on BNI Syari’ah Bengkulu Customer Loyalty Diana, Nurma; Setiadi, Yulius Wahyu
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.215

Abstract

This study aims to determine the effect of the service marketing mix on customer loyalty studies at BNI Syari'ah and to determine the effect of 7P (product, price, place, promotion, people, physical evidence, and process) on customer loyalty BNI Syari'ah. This type of research uses a quantitative approach. The population used in this study were all customers of BNI Syariah Bank and the sampling in this study was accidental sampling, the data analysis technique was multiple linear regression. Product (X1) has a positive and significant effect on BNI Syari'ah Customer Loyalty (Y). This is evidenced by the results of the t test which shows tcount > ttable (2.159 > 1.98137) and (sig < = 0.043 < 0.050). Price (X2) has a positive and significant effect on BNI Syari'ah Customer Loyalty (Y). This is evidenced by the results of the t test which shows tcount > ttable (2.526 > 1.98137) and (sig < = 0.013 < 0.050). Location (X3) has a positive and significant effect on BNI Syari'ah Customer Loyalty (Y). This is evidenced by the results of the t test which shows tcount > ttable (2.548 > 1.98137) and (sig < = 0.012 < 0.050). Promotion (X4) has a positive and significant effect on BNI Syari'ah Customer Loyalty (Y). This is evidenced by the results of the t test which shows tcount > ttable ( 14,689 > 1.98137) and (sig < = 0.000 < 0.050). Employees (X5) have a positive and significant effect on BNI Syari'ah Customer Loyalty (Y). This is evidenced by the results of the t test which shows tcount > ttable (2.634 > 1.98137) and (sig < = 0.027 < 0.050).
Analysis of Community Satisfaction Index (SMI) Towards Public Services of the Dukcapil Department of Seluma District Sari, Lupita; Susena, Karona Cahya; Nengsih, Mimi Kurnia
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.227

Abstract

The purpose of this study is to analyze the Community Satisfaction Index (CSI) on the Public Services of the Dukcapil Department in Seluma Regency. The sample in this study amounted to 181 people who carried out the management of KK and KTP at the Dukcapil Department of Seluma Regency. Data were collected using a questionnaire analyzed by measuring the value of the Community Satisfaction Index (CSI) based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform Number 14 of 2017. The Community Satisfaction Index (CSI) for the quality of service at the Dukcapil Department of Seluma Regency obtained an average value of 3.01 which was in a good assessment, then the CSI of the service unit was multiplied by 25 so that the CSI was 75.25 with a service B with good criteria because it is in the interval value of 62.51 – 81.25. The element of cost/tariff gets the highest rating with an average value of 3.48 with very good assessment criteria. This illustrates that the community considers the Dukcapil Department of Seluma Regency to provide services free of charge without being charged. The lowest satisfaction value is 2.33 with a poor assessment on the elements of facilities and infrastructure, this illustrates that the facilities and infrastructure provided by the department in providing services to the community have not been maximized.
Effect of Effectiveness of Operational Audit, Internal Control and Professionalism of Financial Management Apparatus on the Quality of Financial Statements at the BLUD RSUD dr. M. Yunus Bengkulu Fachruzzaman, Fachruzzaman; Permatasari, Aulia; Abdullah, Abdullah
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.233

Abstract

The purpose of this study was to determine whether the effectiveness of operational audits, internal controls and the professionalism of financial management officials had an effect on the Quality of Financial Statements in the BLUD of the RSUD dr. M. Yunus Bengkulu.This research is a comparative causal study with a quantitative approach. The data used in this study are primary data through answers to questionnaires from research respondents. Respondents of this study were financial management apparatus at the BLUD RSUD dr. M. Yunus Bengkulu. To obtain data, field research techniques are used with Documentation, namely collecting secondary data such as books, literature, leaflets and archives relating to the object of research, interviews to strengthen the author's arguments and distributing questionnaires. All data presentation and analysis used in this study used the SPSS program (Statistical Product and Service Solution). To test the questionnaire analyzes used validity test, reliability test, classic assumption test consisting of normality test, multicollinearity test and heterocedasticity test. The results of this study indicate that the effectiveness of operational audits, internal control and professionalism have a significant effect on the quality of financial reports in the BLUD of the RSUD dr. M. Yunus Bengkulu.
The Effect of Promotion Through Utilization of Social Media Instagram Account @Bengkulu_Guitar on Guitar Purchase Decisions (At Bengkulu Guitar on Jalan Kalimantan, Kota Bengkulu) Prajayu , Al Iqsan Dwi; Arini, Eti
Journal of Indonesian Management Vol. 1 No. 4 (2021): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i4.277

Abstract

This study aims to determine the effect of promotion through the use of the Instagram account @bengkulu_gutar on the purchase decision of a guitar at Bengkulu Guitar on Jalan Kalimantan, Bengkulu City. The sample in this study were 99 consumers who made purchases of guitars at Bengkulu Guitar. The data collection technique used a questionnaire. The analysis technique used is simple linear regression, coefficient of determination and hypothesis testing. The results showed the results of linear regression with the equation Y = 25.939 + 0.482X. This means that if X (promotion through the use of social media Instagram) has increased by one unit, then Y (economic activity) will increase by 0.482 times. The coefficient of determination of the R square is 0.254. This means that promotion through the use of Instagram social media has an influence on purchasing decisions by 25.4% while the rest (100-25.4% = 74.6%) is influenced by other causal factors which were not examined in this study. Promotion through the use of social media Instagram has a significant effect on purchasing decisions (Y) at Bengkulu Guitar, this is evidenced by hypothesis testing which shows a significant value (sig α = 0.000 <0.05). This means that H_0 is rejected and H_a is accepted
The Effect of Service Quality, Product Quality, and Price on Customer Loyalty (Case Study on Robusta Coffee Customers Kec. Kepahiang Kab. Kepahiang) Sari, Ayu Puspita; Arini, Eti
Journal of Indonesian Management Vol. 1 No. 4 (2021): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i4.285

Abstract

The purpose of this study was to determine the effect simultaneously between Service Quality, Product Quality, and Price on Customer Loyalty in Robusta Coffee Shop, Kepahiang District, Kepahiang District. This study uses a research method using purposive sampling sample, data collection using research instruments, data analysis quantitatively. The population in this study were 95 customers at the Coffe Robusta shop, Kepahiang District, Kepahiang Regency. There are several data analysis techniques used in this research, including using instrument test, classical assumption test, respondent response analysis, multiple linear regression analysis, determinant coefficient, and hypothesis testing. From the results of the tests that have been done, it can be concluded that the variables of Service Quality (X1), Product Quality (X2) and Price (X3) have a partial or simultaneous effect on Customer Loyalty in the Robusta Coffee shop, Kepahiang District, Kepahiang District. From the results of multiple linear regression tests, the regression equation is obtained as follows: Y = 1.824 + 0.452 (X1) + 0.259 (X2) + 0.234 (X3).
The Effect of Location, Promotion, and Price Perception on Clothing Purchase Decisions (Case Study of My Subscriber Store) Bengkulu City Andika, Selvi; Setiadi , Yulius Wahyu
Journal of Indonesian Management Vol. 1 No. 4 (2021): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i4.286

Abstract

This study aims to analyze the effect of location, promotion, perceived price on purchasing decisions. This study uses purposive sampling. The sample in this study amounted to 50 respondents. The research method used is quantitative methods. The data collection instrument used a questionnaire. The independent variable is the purchasing decision variable and the dependent variable is location, promotion, and price perception at my favorite clothing store. In this study, the authors used data collection methods by means of observation, interviews and distributing questionnaires or questionnaires. The data that has been collected is processed using test instruments, analysis of respondents' responses, calcic assumption test, multiple linear regression analysis, coefficient of determination (R2) and hypothesis testing. The results showed that the variables of location, promotion, and price perception had a significant effect on the decision to buy clothes in a regular shop in the city of Bengkulu. The results of the t test for the location variable (X1) show the value of t_hit> t_ (α / 2) (3.371> 1.97882) and (sig α = 0.001 <0.050), the promotion variable (X2) shows the value of t_hit> t_ (α / 2 ) (6.352> 1.97882) and (sig α = 0.000 <0.050), the price perception variable (X3) shows the value of t_hit> t_ (α / 2) (3.371> 1.97882) and (sig α = 0.001 <0.050) . The results of the F test, the significant value of F, which is 0.000 less than 0.050 and Fcount is greater than Ftable, the value of Fcount> Ftable, namely (31.736> 1.65685) and (sig α = 0.000 <0.050). From the results of data processing, it can be concluded that all variables of location, promotion, and price perception simultaneously have a significant effect on the dependent variable, namely the purchase decision. Apart from that, from the results of the linear regression test, the equation for the regression is as follows: Y = 1.648 + 0.394 X1 + 0.266 X2 + 0.287X3.
The Effect of Human Resources Development (HRD), Work Discipline and Work Environment on Employee Performance at the Regional Office of the National Land Agency Bengkulu Province Nopitasari, Weni; Susena , Karona Cahya; Yanti , Rina Trisna
Journal of Indonesian Management Vol. 1 No. 4 (2021): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i4.308

Abstract

The purpose of this study was to determine the effect of Human Resource Development (HR), work discipline and work environment on employee performance at the Regional Office of the National Land Agency of Bengkulu Province. The analytical methods used include validity test, homepage linear regression, coefficient of determination, hypothesis testing (t test and f test). The results of the study show a positive regression direction with the equation Y = 2.156+ 0.281X1 + 0.341X2 + 0.323X3 with a positive regression direction, meaning that if the Development of Human Resources, Work Discipline and Work Environment has increased, the performance will also increase. a significant influence on the performance of the Regional Office of the National Land Agency of Bengkulu Province, this is evidenced by a significant value of 0.002 which is smaller than 0.05. Work Discipline has a significant effect on performance at the Regional Office of the National Land Agency of Bengkulu Province, this is evidenced by a significant value of 0.001 which is smaller than 0.05. The Work Environment has a significant influence on the Performance of the Regional Office of the National Land Agency of Bengkulu Province, this is evidenced by a significant value of 0.004 which is smaller than 0.05 Human Resource Development, Work Discipline and Work Environment have a significant effect together on the Performance of the Regional Office Bengkulu Province National Land Agency this is evidenced by a significant value of 0.000 which is smaller than 0.05.
The Effect of Organizational Commitment and Job Satisfaction on the Performance of the State Civil Apparatus on the National Land Agency Bengkulu Province Satriani, Ayu; Yulianti , Oni; Prawitasari , Andriyani
Journal of Indonesian Management Vol. 1 No. 4 (2021): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i4.309

Abstract

The results of the regression analysis show Y = 12.190 + 0.198X1 + 0.525 X2, this describes a positive regression direction, meaning that there is a positive influence between X1 (organizational commitment) and X2 (job satisfaction) on the performance (Y) of the State Civil Apparatus of the Provincial National Land Agency. Bengkulu. The value of the coefficient of determination is 0.419. This means that organizational commitment and job satisfaction affect the performance of the State Civil Apparatus of the Bengkulu Province National Land Agency by 41.9%, while the remaining 59.8% is influenced by other variables not examined in this study. Variable X1 (organizational commitment) shows a significance value of 0.038 <0.05. Because the significance value is less than 0.05, then X1 (organizational commitment) has a significant influence on the performance of (Y) State Civil Apparatus at the National Land Agency of Bengkulu Province. Variable X2 (job satisfaction) shows a significance value of 0.000 <0.05. Because the significance value is less than 0.05, then X2 (job satisfaction) has a significant effect on the performance of (Y) State Civil Apparatus at the National Land Agency of Bengkulu Province. The results of the F test at a significance level of 0.05 explains that organizational commitment and job satisfaction have a significant simultaneous influence on the performance of the State Civil Apparatus of the National Land Agency of Bengkulu Province..

Page 39 of 62 | Total Record : 617

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