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Jurnal Riset Manajemen dan Bisnis
Published by Universitas Kristen Duta Wacana
ISSN : 19077343     EISSN : 27147312     DOI : http://dx.doi.org/10.21460/jrmb
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Focus and Scope Jurnal Riset Manajemen dan Bisnis (p-ISSN: 1907-7343; e-ISSN: 2714-7312) adalah jurnal yang dipublikasikan oleh Fakultas Bisnis Universitas Kristen Duta Wacana yang terbit dua kali setahun (Juli dan Desember). Jurnal ini didedikasikan sebagai sarana untuk berbagi dan diseminasi studi-studi terbaru dari para peneliti manajemen dan bisnis. Artikel-artikel empiris yang menyajikan riset yang akurat dan teliti secara metodologis dan temuan yang mencerahkan sangat dinantikan. Kami memastikan proses penyuntingan dan ulasan sejawat yang berkualitas tinggi untuk menegakkan integritas ilmiah dan memberikan asupan pengetahuan terbaik untuk masyarakat yang lebih luas. Kami hanya menerima karya asli penulis yang belum pernah diterbitkan di jurnal atau penerbitan lainnya. Jurnal Riset Manajemen dan Bisnis menyambut paper-paper dalam bidang-bidang berikut: Manajemen Keuangan Manajemen Sumber Daya Manusia Manajemen Pemasaran Manajemen Operasi Kewirausahaan Manajemen Pengetahuan dan Inovasi Manajemen Strategik
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 318 Documents
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KUALITAS PELAYANAN ADMINISTRASI AKADEMIK PERGURUAN TINGGI SWASTA DI YOGYAKARTA: METODE IMPORTANCE-PERFORMANCE ANALYSIS (IPA) Shita Lusi Wardhani; Rahmat Purbandono
Jurnal Riset Manajemen dan Bisnis Vol 9, No 1 (2014): Jurnal Riset Manajemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2014.91.93

Abstract

This study aims to measure the quality of service by the Layanan Administrasi Akademik Perguruan Tinggi in Yogyakarta. Quality of service is measured using the concept of SERVQUAL developed by Parasuraman et al. (1985) consists of 10 dimensions. They are tangible, reliability, responsiveness, competence, courtesy, credibility, security, access, communication, understanding the customer. The level of student satisfaction is determined using the formula of Student Satisfaction Index (SSI). Analysis of the difference between expected and perceived the quality of service by the Cartesian diagram using the ImportancePerformance Analysis (IPA) and Wilcoxon Signed Ranks test. This study used a sample of 302 college students in Yogyakarta. The results show that SSI is in a good category. Courstesy and reliability have lowest SSI. Wilcoxon Signed Ranks Test results show that the quality of service received by students is lower than expected for all dimensions. Keywords: Student Satisfaction Index, Importance-Performance Analysis
KUALITAS LAYANAN SEBAGAI FAKTOR PENENTU KEPUASAN : PENGALAMAN WISATAWAN NUSANTARA DI DESA WISATA KABUPATEN SLEMAN Purwani Retno Andalas; Lucia Nurbani Kartika
Jurnal Riset Manajemen dan Bisnis Vol 14, No 2 (2019): Jurnal Riset Manajemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2019.142.342

Abstract

ABSTRACT Penelitian ini bertujuan untuk menganalisis pengaruh berbagai dimensi kualitas layanan terhadap kepuasan wisatawan domestik, serta menganalisis tingkat probabilitas pengaruh dimensi kualitas layanan tersebut  terhadap kepuasan dan ketidakpuasan wisatawan setelah berkunjung ke desa wisata kabupaten Sleman. Data dalam penelitian ini dikumpulkan dengan menyebarkan kuesioner kepada responden yang dipilih menggunakan metoda non-probability sampling, dengan teknik accidental sampling. Dimensi kualitas layanan sebagai variabel independen meliputi wujud fisik, keandalan, ketanggapan, jaminan dan empati, sedangkan kepuasan wisatawan sebagai variabel dependen meliputi kepuasan atas kualitas layanan, kepuasan atas kualitas menyeluruh dan minat kunjungan ulang.  Sedangkan  pengukuran variable kualitas layanan menggunakan skala Likert dengan nilai antara 1 sampai dengan 5 sedangkan variable kepuasan bersifat kategorial menggunakan skala nominal. Adapun metode analisis data menggunakan regresi logistik. Hasil analisis data menunjukkan bahwa dimensi jaminan dan empati berpengaruh signifikan terhadap kepuasan atas kualitas layanan dan kualitas menyeluruh, sedangkan dimensi wujud fisik, keandalan dan ketanggapan tidak berpengaruh. Kepuasan dalam bentuk minat melakukan kunjungan ulang, tidak dipengaruhi secara signifikan oleh seluruh dimensi kualitas layanan. Keywords: wujud fisik,, keandalan, ketanggapan, jaminan, empati dan kepuasan.  ABSTRACT This study aims to analyze the effect of various dimensions of service quality on domestic tourist satisfaction, and analyze the probability level of the dimensions influence of service quality on tourist satisfaction and dissatisfaction after visiting the Sleman regency tourism village. Data in this study were collected by distributing questionnaires to selected respondents using a non-probability sampling method, with accidental sampling technique. The dimensions of service quality as an independent variable include tangibles, reliability, responsiveness, assurance and empathy, while tourist satisfaction as the dependent variable includes satisfaction with service quality, satisfaction with overall quality and interest in repeat visits. While the measurement of service quality variables using a Likert scale with a value between 1 to 5 while the satisfaction variable is categorical using a nominal scale. The data analysis method uses logistic regression. The results of data analysis showed that the dimensions of assurance and empathy have a significant effect on satisfaction with service quality and overall quality, while the dimensions of physical appearance, reliability and responsiveness have no effect. Satisfaction in the form of an interest in a repeat visit is not significantly influenced by all dimensions of service quality. Keywords - tangibles, reliability, responsiveness, assurance, empathy and satisfaction.
PENGARUH KEPUASAN, NILAI YANG DITERIMA, KEPERCAYAAN, DAN PENGARUH TOKO TERHADAP LOYALITAS GIANT SUPERMARKET Petra Surya Mega Wijaya; Jessica Stephanie Riyono
Jurnal Riset Manajemen dan Bisnis Vol 5, No 2 (2010): Jurnal Riset Manajemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2010.52.61

Abstract

This study aims to determine the influence of satisfaction,perceived value, trust, and the store affect loyalty in Giant Supermarket. Data on research obtained by distributing questionnaires to the respondents are people who shop at Giant Supermarket. The research method is to use multiple linear regression. From the analysis of data, in this study shows that simultaneous satisfaction variables, perceived value, trust, and store affect influence positive effect on store loyalty. While the partial test showed that the variables of satisfaction, perceived value, and store affect influence positive effect on store loyalty. While the partial variable showed that variable trust has no effect on loyalty. In this study, the most dominant variable of store loyalty is a affect of store variable.Keywords: satisfaction, perceived value, trust, store affect, loyalty, linier multiple regression, Giant Supermarket.
PENGARUH SOSIALISASI PERPAJAKAN DAN SANKSI PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK UMKM E-COMMERCE Afeni Maxuel; Anita Primastiwi
Jurnal Riset Manajemen dan Bisnis Vol 16, No 1 (2021): Jurnal Riset Manajemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2021.161.369

Abstract

ABSTRAK Penelitian ini bertujuan untuk menguji apakah sosialisasi perpajakan, kesadaran wajib pajak dan sanksi perpajakan berpengaruh terhadap kepatuhan wajib pajak UMKM e-commerce. Metode penelitian ini menggunakan metode deskriptif kuantitatif dan data primer dengan menggunakan kuesioner. Penelitian mengambil sampel pengusaha e-commerce yang ada di Indonesia. Teknik pengambilan sampel menggunakan purposive sampling. Pengumpulan data dilakukan dengan cara mengirimkan kuesioner melalui chat personal atau melalui e-mail dalam bentuk google form kepada pengusaha e-commerce. Jumlah kuesioner yang diolah adalah 100 kuesioner. Data dianalisis menggunakan analisis regresi linear berganda. Hasil penelitian ini menunjukkan bahwa sosialisasi perpajakan berpengaruh positif terhadap kepatuhan wajib pajak UMKM e-commerce sedangkan kesadaran wajib pajak dan sanksi perpajakan tidak berpengaruh signifikan terhadap kepatuhan wajib pajak UMKM e-commerce.Kata kunci: sosialisasi perpajakan, kesadaran wajib pajak, sanksi perpajakan, kepatuhan wajib pajak, umkm e-commerce. ABSTRACT This study aims to examine whether taxation socialization, awareness of taxpayers and tax sanctions affect the tax compliance of MSME e-commerce taxpayers. This research method uses quantitative descriptive methods and primary data using a questionnaire. The study took a sample of e-commerce entrepreneurs in Indonesia. The sampling technique uses purposive sampling. Data collection is done by sending questionnaires via personal chat or via e-mail in the form of Google forms to e-commerce entrepreneurs. The number of questionnaires processed was 100 questionnaires. Data were analyzed using multiple linear regression analysis. The results of this study indicate that taxation socialization has a positive effect on tax compliance of MSME e-commerce taxpayers while awareness of taxpayers and tax sanctions does not have a significant effect on tax compliance of MSME e-commerce taxpayersKeywords: taxation socialization, taxpayer awareness, tax sanction, taxpayer compliance, e-commerce SME
Hubungan antara Bank umum dan Microfinance dalam Alokasi Kredit pada Usaha Mikro, Kecil dan Menengah (UMKM) Christian Herdinata
Jurnal Riset Manajemen dan Bisnis Vol 3, No 2 (2008): Jurnal Riset Manjemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2008.32.205

Abstract

Small Medium Enterprises (sl"frg always complain about the rigidity of entrance (accessibility) of *ternal funds especially from banking. Economics rqtort of Indonesia done by the Indonesia Bonk noted thot the LDR ratio of the commercial banb in the yem of 2007 showed that the number was for under 100%, i.e. 69.2%o, while the rotio of LDR of BPRwas more than t00ok, i.e. 109.73%. Thisfact aplained that the publicfund mustered by the commercial bank sfill remained to be able to be channeled in credit, while BpR has gone beyondfunds which ought to be channeled in theform of credit. This indiccted that itfailed in allocation of credit. Therefore, this research, which was based on critical revievrt of literature and idea, indicoted that the business scale determined the pattem of the relationship of microfinance otd thefunction of intermediation *periences failed in fficiently *ecuting allocation of credit.  Therefore, constructing a relatiowhip between the commercial bank and mierofinance and sMEs was badly needed, not to irwite a.rymmetries ofinformafion but to effrcient$t allocate the credit.Keywords: Small Medium Enterprises (SMEs), allocation of credit, ratio of LDR
ARTI PENTING DAN KINERJA ATRIBUT PUSAT PERBELANJAAN YANG DIPERSEPSIKAN OLEH WISATAWAN NUSANTARA DI KOTA YOGYAKARTA Purwani Retno Andalas; Lucia Nurbani Kartika
Jurnal Riset Manajemen dan Bisnis Vol 12, No 1 (2017): Jurnal Riset Manajemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2017.121.273

Abstract

This study was aimed to analyze the Importance and Performance Attributes of shopping center perceived by domestic tourists in the city of Yogyakarta. The respondents were domestic tourists who were visiting the city of Yogyakarta with samples of 150 people, were selected using purposive sampling technique. Data were analyzed using Independent sample t Test. The results of difference test indicated that there were significant differences in the level of importance among domestictourists who visited the shopping area Beringharjo and Tamansari to attributes of shopping atmosphere, selection variety, hospitality and distance. As for the environmental attributes, the spirit of shopping and classic impression there were no difference in both shopping venues studied. As for performance, significant differences between Beringharjo Market and Shopping Area Tamansari existed on the attributes of hospitality and classic impression. As for the environmental attributes,shopping atmosphere, variety of choices, the spirit of shopping area and the distance had no significant difference in the both spots of shopping venues studied.Keywords: shopping centre, shopping area attributes, level of importance,level of performancePenelitian ini bertujuan untuk menganalisis arti penting dan kinerja atribut-atribut pusat perbelanjaan yang dipersepsikan oleh wisatawan domestik di Kota Yogyakarta. Responden adalah wisatawan domestik yang berkunjung ke kota Yogyakarta dengan sampel 150 orang, dipilih dengan teknik purposive sampling. Data dianalisis dengan menggunakan uji –t sampel independen. Hasil uji beda menunjukkan bahwa terdapat perbedaan yang signifikan dalam tingkat kepentingan atributbelanja untuk wisatawan domestik yang berkunjung ke kawasan perbelanjaan Pasar Bringharjo dan Kawasan Belanja Tamansari untuk atribut suasana belanja, variasi pilihan belanja, keramahan danjarak. Sedangkan untuk atribut lingkungan, semangat belanja dan kesan klasik tidak ada beda nya pada kedua tempat belanja yang diteliti. Sedangkan untuk kinerja, perbedaan yang signifikan antaraPasar Bringharjo dan Kawasan Belanja Tamansari ada pada atribut keramahan dan kesan klasik. Sedangkan untuk atribut lingkungan, suasana belanja, variasi pilihan, semangat belanja dan jaraktidak ada perbedaan yang signifikan pada kedua area tempat belanja yang diteliti.Kata kunci: pusat perbelanjaan, atribut area perbelanjaan, tingkat kepentingan, tingkat kinerja
SISTEM MANAJEMEN ORGANISASIONAL, SUMBERDAYA MANUSIA, DAN PEMENUHAN KEBUTUHAN PASAR KERAJINAN KULIT Andrus Margiono
Jurnal Riset Manajemen dan Bisnis Vol 7, No 2 (2012): Jurnal Riset Manjemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2012.72.77

Abstract

Organizational management system combines all management functions within anorganization's productive holistically built based on the concept of quality, teamwork,productivity and customer satisfaction. Be as creative industries leather craft is required tofollow the changes and able to meet the needs of the market. Change the orientation of themarket take effect directly against the durability of micro, small and medium-sized leathercraft, it takes a flexible company management system in maintaining continuity of effort, thatit took creativity and innovation on an ongoing basis. Among the many leather companies inYogyakarta were selected for this study are “CV D & D Leather Handycraft”. Throughmultiple regression analysis, the results showed that the company's organizationalmanagement system to fulfill the needs of the market demand for leather products. Likewise,the development of human resources for creative and innovative to the fulfillment of the needsof the market demand of products leather craft.Keywords: A system of organizing, human resources, the fulfillment of market needs
PENGARUH KOMPETENSI DAN PENGALAMAN KERJA TERHADAP KINERJA PEGAWAI DI KPP PRATAMA JAKARTA PANCORAN Muhammad Rifqi Fahreza; Zackharia Rialmi; Ranlla Suciati
Jurnal Riset Manajemen dan Bisnis Vol 16, No 2 (2021): Jurnal Riset Manajemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2021.162.394

Abstract

ABSTRAK Penelitian ini merupakan penelitian kuantitatif yang bertujuan untuk mengetahui pengaruh kompetensi, dan pengalaman kerja terhadap kinerja pegawai di KPP Pratama Jakarta Pancoran. Populasi pada penelitian ini ada seluruh pegawai KPP Pratama Jakarta Pancoran yang berjumlah 113 pegawai. Jumlah sampel yang digunakan pada penelitian ini sebanyak 88 pegawai dengan penggunaan rumus slovin. Data yang digunakan dalam penelitian ini adalah data primer, yaitu dengan cara penyebaran kuesioner atau angket. Teknik analisis data yang digunakan dalam penelitian ini adalah teknik analisis data kuantitatif dengan menggunakan metode statistik. Metode statistik yang digunakan adalah Partial Least Square (PLS). Hasil pengujian diperoleh hasil (1) kompetensi berpengaruh positif dan signifikan terhadap kinerja pegawai KPP Pratama Jakarta Pancoran, dan (2) pengalaman kerja berpengaruh positif dan signifikan terhadap kinerja pegawai pegawai KPP Pratama Jakarta Pancoran Kata Kunci: kompetensi, pengalaman kerja, kinerja pegawai ABSTRACT This study is a quantitative study that aims to determine the effect of competence and work experience on employee performance at KPP Pratama Jakarta Pancoran. The population in this study were all employees of KPP Pratama Jakarta Pancoran totaling 113 employees. The number of samples used in this study was 88 employees using the slovin formula. The data used in this study is primary data, namely by distributing questionnaires. The data analysis technique used in this research is the quantitative data analysis technique using statistical methods. The statistical method used is Partial Least Square (PLS). The test results obtained (1) competence has a positive and significant effect on the performance of KPP Pratama Jakarta Pancoran employees, (2) work experience has a positive and significant effect on the performance of KPP Pratama Jakarta Pancoran employees. Keywords: competence, work experience, employee performance
PENGARUH INKLUSI KEUANGANTERHADAP LABA BANK UMUM KONVENSIONAL: BUKTI EMPIRIS DI BURSA EFEK INDONESIA Rizky Wulan Suci; Brady Rikumahu
Jurnal Riset Manajemen dan Bisnis Vol 13, No 2 (2018): Jurnal Riset Manajemen & Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2018.132.307

Abstract

This research aims to examine the influence of penetration, availability, and usage to the bank’s profit at 10 general conventional banks registered in BEI within 2012–2016 period. The independent variables used here are penetration, availability, and usage. The dependent variable, it’s the bank’s profit. This research used purposive sampling technique. The author used descriptive analysis and regression analysis of the panel data using fixed effect. The result of the research shown that the penetration, availability, and usage as the indicators in the financial inclusion have no significant positive influence to the bank’s profit, and this is consistent with the Ikram and Lohdi (2015) theory. The banking companies must provide a more effective financial serviceto ensure and attract customers or investors. Keywords: Financial Inclusion, penetration, availability, usage, bank’s profit ABSTRAK Penelitian ini bertujuan untuk menguji pengaruh penetration, availability, dan usage terhadap laba bank pada 10 bank umum konvensional yang tercatat di BEI periode 2012–2016. Variabel independen yaitu penetration, availability, dan usage. Variabel dependennya yaitu laba bank. Penelitian ini menggunakan metode kuantitatif dan teknik sampling purposive. Penulis menggunakan analisis deskriptif dan analisis regresi data panel menggunakan fixed effect. Hasil penelitian menunjukkan bahwa penetration, availability, dan usage tidak berpengaruh positif terhadap laba bank, sesuai dengan hasil penelitian Ikram dan Lohdi (2015). Perusahaan perbankan sebaiknya memberikan layanan keuangan yang lebih efektif sehingga bermanfaat bagi nasabah dan menarik investor. Kata Kunci: inklusi keuangan, penetrasi, ketersediaan, penggunaan, laba bank
Tingkat Kepemilikan Manajerial dan Nilai Perusahaan: Bukti Empiris pada Perusahaan Publik di Indonesia Henry Henry; Hamin Hamin
Jurnal Riset Manajemen dan Bisnis Vol 1, No 2 (2006): Jurnal Riset Manjemen dan Bisnis
Publisher : Fakultas Bisnis UKDW

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21460/jrmb.2006.12.189

Abstract

Initial analyses using panel data for none intercept model show a positive and significant effect of low level of managerial ownership on firm value ond negative and significant effect of high level of managerial ownership on firm value. This conclusion is dffirent when unobserved firm heterogeneity controlled using firm fixed effects model. Thefixed effects analyses suggest that managerial ownership doesn't have significant effect on firm value. The 2SLS analyses show that both managerial ownership and firm value are jointly endogenous. Managerial ownership has positively impacts on firm value, on higher firm value, on the other hand, inspires larger managerial ownershipKeywords: Managerial Ownership, Firm Yalue, Tobin's Q

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