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Avid Leonardo Sari
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INDONESIA
Jurnal Penelitian Sekolah Tinggi Transportasi Darat
Published by Politeknik Transportasi Darat Indonesia STTD
ISSN : 20866569     EISSN : 2776351X     DOI : -
Core Subject : Engineering,
Automotive Engineering Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering
Jurnal Penelitian Sekolah Tinggi Transportasi Darat adalah jurnal Ilmiah yang diterbitkan dua kali setahun (Juni dan Desember) oleh Politeknik Transportasi Darat Indonesia- STTD. Artikel yang dimuat di jurnal ini merupakan artikel dengan topik penelitian dan kajian Transportasi Darat. Selain Sebagai wadah Komunikasi Ilmiah Penerbitan jurnal ini bertujuan untuk menyebar luaskan hasil hasil penelitian yang berkaitan dengan bidang ilmu transportasi dan sumber daya manusia di bidang transportasi darat serta pengembangan Politeknik Transportasi Darat Indonesia- STTD. Jurnal Penelitian Sekolah Tinggi Transportasi Darat telah terdaftar pada International Standard Serial Number (ISSN: 2086-6569 & e-ISSN: 2776-351X)
Arjuna Subject : Teknik (semua kategori) - Teknik Otomotif
Articles 131 Documents
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Faktor yang Mempengaruhi Kinerja Layanan Jalan Tol Bakauheni-Terbanggi Besar (Bakter) Jamaludin Jamaludin; Dewanti Dewanti; Sigit Priyanto
Jurnal Penelitian Sekolah Tinggi Transportasi Darat Vol 14 No 1 (2023): June 2023
Publisher : Politeknik Transportasi Darat Indonesia - STTD Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55511/jpsttd.v14i1.650

Abstract

The Bakter Toll Road, which is managed by PT. Hutama Karya is a freeway that connects traffic movements between cities and provinces. The Bakter Toll Road has been operating for more than 3 years. However, so far no research has been conducted on whether the Bakter toll road has met the expectations of its users. Based on this, it is necessary to conduct a study on the analysis of road service satisfaction related to the services it provides. The data used are in the form of questionnaire data, observations of available toll road facilities, and data from related agencies. Sampling for the questionnaire used purposive sampling to 306 respondents online and offline. Based on the results of the analysis using the factor analysis method regarding the factors that influence the service performance of the Bakauheni-Terbanggi Besar toll road, it is known that there are 3 influencing factors, namely the facility factor 9.83 (44.68%), service factor 2.71 (12.32%) ) and a traffic flow performance factor of 1.42 (6.43%).

Page 14 of 14 | Total Record : 131

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